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    Primary Plumbing Services

    4.4 (14 reviews)
    Open Open 24 hours

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    Burst pipe damage from 2/16/21 winter storm
    Monica M.

    Primary Plumbing saved our home from greater damage during the winter storm in February. They dispatched a plumber, Ruben Alex, to cut off our water main within an hour! Repairs began the following day and when the freeze was over we needed two tankless water heaters replaced. They were installed the same day equipment was available and our water and hot water has been restored. We have a lot of other damage to the home due to burst pipes, but we were extremely happy we trusted Primary Plumbing to handle this emergency for our family. We have been customers for over 15 years and they never let us down! Thank you!

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    2 years ago

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    8 months ago

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    8 months ago

    Responsive , affordable and great quality work , would highly recommend Primary Plumbing Services!

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    Review Highlights - Primary Plumbing Services

    Repairs began the following day and when the freeze was over we needed two tankless water heaters replaced.

    Mentioned in 2 reviews

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    ARS / Rescue Rooter

    ARS / Rescue Rooter

    1.7
    (35 reviews)

    I'm really glad I called ARS Rescue Rooter in Webster. Jose Urdaneta was my technician, and he was…read morefantastic. He offered honest, fair pricing, and the final cost ended up being far less than I anticipated. He also took the time to explain what was going on in a way that made sense, which I really appreciated. Great service all around.

    We are beyond frustrated w this company. We had a technician come out and do a check on our a/c and…read morewe were told our unit was running on about 30%. Our house was still super cold (my husband and I are bougie when it comes to that), however our ac bill is around $700 a month. The sales man explained that this was a crazy high bill and that a new ac unit would fix it. We opted for a 34k top of the line unit. They were prompt in install (same day) and very professional. Now for the frustrating part. Our house will not cool below 74 degrees and that is w lights out, ovens off, and nothing running. Once you start cooking in the kitchen, turning lights on, etc. our ac is sitting at our around 76-78 degrees despite our thermostat being set to 70. We are in a constant sweat. We have reached out to this company multiple times and they send someone to look at it the same day (great, right?!) Wrong. They point their little gun at the air vents and tell us it's blowing at a cool 52 degrees but are unable to explain to us why our house isn't cooling. We've had two people come and do absolutely nothing for us. Needless to say, we are lividdddd that we spent 34k for a top of the line ac unit that will not keep our house cool. Look elsewhere for your needs. This is getting pretty ridiculous at this point and we are unsure of where to go from here.

    DH Services

    DH Services

    3.6
    (7 reviews)

    As a repeat customer, I wouldn't recommend Damon Hinson to anyone! I should have run like Forrest…read moreGump if I knew that he is a scam artist to begin with. I was too trusting and loyal to Damon which was a mistake! Damon accepted the job to unclog my atrium drain but was unable to finish it after 3 days (around 8 hours) being at my home. The worst news is that he took my $780. He ignored my demand letter that I sent on 7/23/25. His deadline to pay me back was 7/25/25 before midnight. Complaints against Damon had been filed with the Texas State Board of Plumbing Examiners and Houston BBB since he refused to refund my $780. Damon had been lying to me since 7/16/25. Red flags were all over the place. He came over to my home in the late afternoon around 6pm without investigating the issue with me before giving me the estimate. When I tried to pay him using my credit card, he said no! I wasn't protected when paying him by cheque. He knew how to screw me up pretty well. Damon was attempting to make me pay him another $780 on 7/17/25. He told me to cancel my cheque payment and wanted me to Zelle him the $780. Chase Bank told me that he cashed the cheque already. He said he had no idea that he had cashed it. That was a crime! Damon was very incompetent because he kept telling me that my atrium drain is tied to the sewage line which is untrue! On 7/18/25, the other plumber (who was my 2nd opinion to bust Damon's lies) had confirmed that the drain outlet is in the community shrubs in front of my home. I have proof in writing by this plumber. My HOA had acknowledged the issue. On 7/21/25, it was Damon's last chance to unclog the atrium drain, he told me that he had to look into my sewage system. He kept saying that in order to unclog the drain, I had to pay him another $500 something in order for him to keep going with this job. At this point, he only cared about providing more services for more money! He truly was clueless. He kept bringing up that he smelled poop at the atrium. What an idiot! If I let him run the sewage clean out, he will damage my home! At this point, I immediately declined service for the 2nd estimate and told him to leave. I caught Damon in the lies over and over! He had been telling me, my family and the rest of his customers that he is a master plumber! Per the Texas State Board of Plumbing Examiners, Damon has a journeyman license. I couldn't trust Damon anymore after all. I am very pissed off and stressed out because it is surely very dang hard to trust any contractors these days! I no longer want Damon as my go-to plumber for life. Whoever is trying to consider Damon Hinson for any plumbing work, forget "the benefit of the doubt"! Stay the heck away from DH Services!

    I needed a water heater replaced in a condo and got estimates from some of the big name area…read moreplumbing companies for ridiculous money. I thought I would try a local small business and put out a request on Yelp. Within 5 minutes I got a call, and Damon was at my place in a couple hours. He charged a fair price and got the work done the next day with a high quality commercial brand. It was quality work, the install went as planned, and I wouldn't hesitate to call them again with my next job. They are a small business getting started, and they really want to earn your business. I couldn't be more thrilled with how it all turned out. It's important to support local, independent businesses!

    Primary Plumbing Services - plumbing - Updated July 2026

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