Safelite did a fantastic job repairing 2 small cracks in my windshield. They came right out when…read morethey said they would and had it done in less than a half-hour. One crack is no longer visible at all; the other, which was significantly larger, just has a bit of a gleam remaining. I loved the convenience of having them come to me. The cost was exactly the amount of the online estimate.

I'll begin with the fact that the work was fine, hence the reason for the second star. The…read moreexperience that led up to my new seemingly fine windshield was very unpleasant. The initial issue was a small "spider" crack from something hitting me on the highway. I go through insurance, set an appointment for a few days later, guy comes out to the house, tries to fix it, makes it worse, apologizes, says now the windshield will have to be replaced, and my manager will call you by the end of the day. Two days later, radio silence. I call the guy directly (b/c he had called me so I had his number), he says to call Safelite, but there's no number except the 1-800 general number and no way online to connect to my existing case. I call my insurance company, they set me up with an appointment, but now I have to take the car down to Alexandria and leave it there. Ok, little frustrating, but fine. This is now a week and a half after the original claim was put in. 9:30 AM: I leave the car by the Alexandria location, am told it will be done by the end of the day. I am also told "oh, you probably want new wiper blades to protect the integrity of the new glass, blah, blah, blah, $70". Fine, if you say so. 5:25 PM: finally get a call, you can pick the car up now. OK, what time do you close? Oh, we're already closed, but we'll be here until the cars all picked up. Me: I'll stop what I'm doing, and call a Lyft right now. Manager calls back one minute later: oh, actually, your car's not quite done yet, that's why the technician never called you. Well, I can start heading down there, and it will be ready by the time I get there, right? Oh yeah, you can come by now. 25 minutes, I arrive via Lyft. Car's "almost done". 30 minutes later, finally they are ready to check me out. Oh, we didn't have your wiper blades in stock, so we're removing the $70 charge. Well what about protecting the structural integrity of the new glass and all that? Oh, it should be fine. So...you upselling me on new wiper blades was a load of crap? Because I'm not a complete jerk, I will say that the technician and the manager were very nice and polite about everything, I wish they would have been more honest about how long it was going to take, and I wish the company had not ghosted me (leaving me to follow up) after they made the initial problem worse.

I researched several windshield replacement companies for estimates and dates for a replacement. I…read morechose Nu-Pro Mobile Auto Glass. After speaking to Mr. Pruitt and giving him my VIN, he immediately sent the specification for the windshield needed on my vehicle. He stated he could replace the windshield the next day at a specific time and that he would call 45 minutes prior to arrival for the replacement. He did all of the above. He was extremely professional and courteous from the time he arrived until he finished the replacement. I found out he has been in the industry since 1989. His work was of excellent quality and value! I will use his company again. Thank You Tyronne!

After checking yelp for local auto glass repair businesses in my area and calling around for…read moreestimates, I decided to select NuPro Mobile Auto Glass to fix my driver side window for the following reasons: (1) Nu Pro was already highly rated/recommended on yelp. (2) The quote given was reasonable and well below some of the other competitors I contacted. (3) Tyrone, the owner, who I spoke with on the phone, gave me reassurance that he had the experience to get the job done and a warranty on the work if any issue came up in the future. (4) Nu Pro offered mobile service. (5) Scheduling options were available for same day and next day. I decided to schedule appointment for next day service. Tyrone was very professional. He arrived early and got immediately to work, installing my driver side window and removing and vacuuming the shattered glass from my car in less than 45 minutes. The work was done well. I would definitely recommend NuPro Mobile Auto Glass. Great job!!!

Hands down best customer service, attentive, thorough, quality driven. Kambiz is an amazing rep.read more

I took my car here after an accident and the service and communication well excellent!! Kambiz…read morechecked in with me about the progression and even when their was a mix up about the pickup he provided a rental!! My air wasn't working so I came back and they helped me figure out the problem. Whole I was waiting, Bob came out to show me that he had cleaned my headlights!!!!! He was so kind. I have been taking my car to Honda and they didn't even do that for me!! I will definitely be back for my cars servicing!

Excellent service, communications and product! I had a repair done by John and his tech at my home…read morein Alexandria, 1/2 hour for the repair and they did all the leg work with the insurance company processes! Highly recommended! After the repair a stone hit my windshield 2 days later requiring a new windshield. John got my the preferred windshield for a good price and had it installed at Huntington Auto Body in 30 - 45 minutes! When in need of any windshield repair / service / replacement John is your guy!!

They came the same day to change my broken car window. They broke the door panel while doing it…read moreand they didn't even inform me. We had to hunt them and call several times to get them to fix it. They did not do it right and my panel is all scratched up. Stay away.

I appreciate that Yates offers free estimates and seems well-intentioned, but my experience…read morehighlighted a lack of accuracy and attention to detail that I think others should be aware of. I was quoted around $3,000 for a repair that another reputable shop completed for $2,000. Additionally, when I asked about a second area of damage (roof repair), I was told it would be "well over $3,000"--but I ended up getting it repaired elsewhere for $1,500. That's a pretty significant difference, and it suggests the estimates here are often off-the-cuff rather than thoroughly assessed. I'd strongly recommend shopping around and getting multiple estimates before committing. Yates may be one option, but they're certainly not the only one--and in my case, not the most accurate or cost-effective. Again, I'm sure they mean well, but if precision and transparency matter to you, it's worth comparing other shops

I have used Yates for three repairs over the last two years. My experience recently was the…read moreabsolute worst. In addition to not having my car ready it was delivered every time with issues. I had to leave the truck two times to either correct paint issues, non working switches in the door they fixed and damage to existing tint on the window. After reaching out to upper management, I thought the issues would be rectified quickly but they were not. This past Tuesday I went to pick up my car and still found issues with the paint and the keyless entry. I brought this up their manager Matt Clark and bitch, ahe proceeded to curse me out. He called me a whiney bitch, faggot, and said when he was in the military he didn't bitch like I was doing. I spoke to Matt's manager, Joey who apologized but I still have paint issues with my car and will never take my vehicle back this shop. Stay away... the customer service and management of this place is horrid. They have never delivered any of my repairs on time or without issues. manager,

On Wednesday, I called Chapin-Dany to get a replacement windshield for my Jeep Cherokee. Dany got…read moreback to me within 24 hours with my options and a quote. I was very pleased with the pricing and scheduled the service for today, Saturday morning. The installer arrived on time and got the job done efficiently. This is my third time using Chapin, and I have never been disappointed with their service. I highly recommend Chapin!

The Business Manger (Danny) freaked out since I didn't agree with them on issues they had. See…read moreresponse below. Do you really want service from anyone who reacts this way if an issue occurs on a job they haven't even been selected for? The response speaks for itself. Look at the other one star reviews, you'll find this isn't a one off.