I purchased a unit through a third party site and upon arrival they said my unit was not available but due to the inconvenience they would honor the price and change the unit number fast forward down the line after the first month they started charging double the price to me, I vacated the unit and then was charged an extra two months from that point, if you call they will tell you a manager will call you back and then you never receive one leading to more expenses having to be paid. The price advertised is a clear bait and switch although understanding prices can change a customer should agree and be notified to this. I had tried to get in contact to address this and was always told a manager would call me back and then never received anything leading to the bill increase. I also received inappropriate commentary upon arrival and should have known at that point, this was from Mr. Brown directly who made comments about my voice asking if I was partying the night before, and made inappropriate commentary suggesting to party alongside. He should be fired for these remarks and his unprofessional services and will proceed with prime storage in request for video surveillance from the incident in an effort to prevent this from happening to new potential clients. The most vital and important part to this is When asked to speak to a supervisor he refused to offer me information pertaining to a name and phone number associated with his higher ups. From start to finish with this place was a headache and I truly recommend finding another place to do business with. They agreed to refund partially after they said they would contact corporate however, I would not provide documentation of the partial refund. I will update if I actually do receive partial refund on this part. UPDATE- ON AUGUST 1ST, 2025 I was advised I would not receive A PARTIAL REFUND HOWEVER HE SAID IT WAS DENIED AGAIN FROM MR.BROWN, AFTER BEING TOLD I WOULD RECEIVE A 300.00 REFUND FROM HIMSELF again requesting to speak to a supervisor and being advised he can not give out that information which is recorded evidence in this matter. If the end all be all of this business is Mr.Brown himself you should take note of his unprofessional nature and inability to provide basic services and fraudulent behavior experienced renting from this facility. He mentioned my google review when calling back today and I believe that is the reason he does not want to issue a refund showing his acts, and nature as a person very revenge and malic behavior at its finest. My original impression I should have followed and not went through with renting a unit from this place. Again save yourself the hidden expenses, and deceit within this company. I also believe a lot of these reviews are false, and they seem to always reference Mr.Brown after a bad review, looks to me like from fake profiles. It is alluring the original price but it will double without any notification. The unprofessionalism is appalling. read more

I have been renting at the Lindenwold location for just over two years now, since January 14th 2021. I had no issue other than the unreasonable price increases up until January 9th 2023. On January 9th I had gone to retrieve something from my unit and when I did I discovered an unfathomable amount of rodent urine and feces all over my belongings!! Mind you for the two years I was renting there I had been to and from my unit numerous times and this was not an issue, the most recent visit to January 9th being late October/ early November 2022. Once I saw the damage I immediately notified the customer service call center and notified Colleen at the front office the following Monday since it was a weekend. I was assured that they were taking the matter seriously and an insurance adjuster would be in touch. I finally got an email from the insurance department a week later. It's worth noting the the adjuster is in the UK so a discussion by phone is next to impossible between the time change, and a normal work schedule. So the adjuster asks that I go to the unit, take pictures of all of the damaged property and research the retail value along with reimbursement value. Going through the unit itself took an entire day, and the following research took about a week and a half to two weeks. Now I want to make it clear this was an entire household worth of property including kitchen ware, clothing, bedding and furniture. The furniture itself included 3 brand new full sized sofas and a brand new armchair that were purchased in August of 2020 and put into storage January 14th, 2021. They were still in pristine condition and this damage has completely voided the warranty from both furniture retailers due to the health hazard of rodent urine. I sent all of the pictures to the adjuster along with a very fair reimbursement price and after a week or two of waiting I finally get a settlement offer of $500!!! I won't put the exact dollar amount of the damages done however it was considerably more than $500!! I have now been going back and fourth with Colleen and customer service for going on four months and have only heard from the DM Archie once about a month ago with the promise of a call back that never came! It has also come to my knowledge that Colleen has personally tampered with the clam by stating to Archie and most likely the insurance company that I had food in my unit that attracted the rodents!! This statement is completely and utterly false as the most that was in my unit in the way of food was an air fryer that had some residue from cooking that had been in that unit since the beginning in January 2021! There was not a rodent problem for two whole years and this girl literally tried to scapegoat! I have also tried to be fair in the way of if they don't want to pay for the reimbursement of the property lost I would settle for a refund of the rent paid up until this point for no reason whatsoever other than to have all of my belongings completely destroyed, not to mention the health hazard it entails! It's also worth mentioning that there was not a single rodent trap on this property until AFTER the complaint was made! While going through my damaged property myself and the people helping me had to wear face masks, rubber gloves, and sterile booties just to handle the items because urine was quite literally dripping off of them! We discovered a rotting rodent carcass in the unit as well. Colleen and prime's solution to this issue was to move me to a different "cheaper" unit DIRECTLY NEXT DOOR to the one I had been renting for two years so they could disinfect the one with the rodent problem. Someone please explain to me how if rodents could access one they can't access the one directly next to it?! Anyway this unit was promised to be given at the starting rate of $119 which it was for the first month, the second month it shot right back up to $259, mind you I was late on my rent so there is a $35 late charge that was also promised to be waved by the call center due to the issue at hand. Why am I still renting there you ask?? Well the day I went through all of the items 99% needed to be disposed of and thrown away, however the large items such as the couches are too large to be tossed away so easily and I am keeping them just in case this has to go further and a physical example is needed. They are too disgusting to attempt to bring into my home and like I said rodents were nesting in them so I cannot move them to another facility. My hope was that prime storage would recognize the injustice done to a customer storing their belongings and do the right thing so this could be settled in a mutual way and we could just go out separate ways. Enjoy these lovely photos (yelp only allows a certain amount of photos so this is just some of the damage) read more

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Choose Prime storage! Chose this location after searching for the best value. Prime storage in Lindenwold has the most competitive pricing in the area. Top notch service from the young lady at the front desk. She was very pleasant to deal with and had answers to all my questions. Would definitely recommend to any friend. Very clean facility and in a great location. Will continue to do business here and you should too! read more