Sam, the manager @ The Kitterman Prime storage location is the kindest, helpful and thorough employee. He helped my daughter & I with all or needs. read more

I have been a customer at Prime Storage in Jensen Beach, FL since January 2024, and my experience has been extremely frustrating. Since signing up, they have increased my rent three separate times in less than a year. The constant price hikes eventually forced me to downsize to a smaller unit just to manage the cost. The biggest issue, however, was their handling of "required" contents insurance. They charged me $17 per month for their insurance, even though they claim to accept homeowners insurance as long as it covers contents not located at your primary residence. My homeowners policy does cover this. I provided my declaration page and additional supporting documentation clearly showing coverage for off-premises contents. I even had my insurance agent email them directly confirming that coverage is extended to storage units. Despite all of this, Prime Storage refused to accept it because the documents did not explicitly use the words "storage unit." That is an unreasonable and overly rigid policy, especially when the coverage is clearly in place. In short, unless your insurance paperwork uses their exact preferred wording, you're out of luck and will be forced to pay their monthly insurance fee no matter what proof you provide. Between the repeated rent increases and the insurance runaround, this company has been a major disappointment. Beware of Prime Storage--they will find a way to charge you regardless of what you do. I would strongly recommend looking elsewhere. read more

This place is spotless! The custodian was kind and helpful! I will definitely utilize them again.

Tamisha was amazing. She made my experience feel so great. She had helped me get my storage going through my difficult time and need she was there to assist in every which way she was very kind and I highly recommend the storage and I highly recommend working with Tameisha. read more

Great value nice facility and Sam was a lot of help and very professional , he made it a great experience

Mr.may the manager l have to tell you he explain ever detail he answered all my questions very polite gave me Great Service he is very professional l'am very happy with the service that he gave me l'am very happy with my unit Thank you much G. Nieves read more

This place is ridiculous. First, when we moved in, they had never swept out the unit and the door never worked properly. We had to fight with it to open or close it. Next, we were behind in our rent due to my daughter's illness, but paid it in advance of any auction dates and BEFORE the deadline of when it had to be paid to avoid auction. They not only put their lock on (standard procedure with most storage units) they cut our lock off and went in and took pictures for their Auction. Then they said we had to bring over a new lock and if we wanted to move out before our next payment then it would be an additional $35 to move out and they would not be removing their lock until that was paid. They literally were trying to hold our things hostage. They also hung up on me and the office personnel told me something completely different than the customer service rep for their company. When I pointed this out, I was told it's because they are separate and have their own rules. Save yourself the trouble and go somewhere else. read more