We hired Two Men and a Truck to move a very heavy sleeper sofa from our first-floor apartment to…read moreour third floor. We assumed a professional moving company would arrive with basic equipment (straps, harnesses, or moving aids) and the know-how to move large furniture. They did not. The three movers were kind and polite, and this review is not meant as a criticism of them personally. However, they were clearly unprepared for the job. No measurements were taken, no equipment was used, and they appeared unfamiliar with basic techniques like angling furniture through doorways. This was frustrating, especially since the couch had previously been delivered through the same doors without issue. When the crew struggled and stopped, they called their manager, Brandon. Based on what we were seeing, my husband honestly said it wasn't going to work with this crew. Despite the fact that nothing was moved, we were charged $190. After the movers left, my husband contacted Brandon to discuss the situation. Brandon was rude, dismissive, and unwilling to take responsibility. When my husband pointed out that no measurements had been taken, Brandon responded, "Well how are they going to know if it will fit until they try?" despite the fact that using a tape measure is a basic, professional step that was never attempted. Brandon refused any refund or partial credit. We are out nearly $200 because Two Men and a Truck sent an unprepared crew and then backed that up with poor customer service. If you are moving anything more complicated than boxes, think carefully before hiring this company. We strongly encourage the owners to consider additional customer service training for Brandon. His behavior showed no professionalism, accountability, or interest in finding a fair solution. If he is an owner, that is even more concerning.

I had been working to pack up my home that I was sellling to downsize and move into an apartment…read morefor over a year. Being elderly With several ongoing health conditions, this move was already causing me a great deal of stress. A rep from the company came and evaluated the scope of the job I was asking. He brought me out some flat screen protective boxes for my TV's. i had explained that I needed them to take a portion of things from the basement to a local storage unit. Another section of the basement was to be left alone as it was being given for donation . My garage was quiet full and then I had the inside off the housel. This gentlemen told me he was going to have to readjust my quote down because it was not as bad as he had expected. After 6 men and two moving trucks came on moving day and I tried to give them some direction, I was met with resistance and was told they would not take items to two locations. I had t`o` choose where to go. (I was never told this at any time in evaluating this co for the job). So I said okay9 I would work on getting storage items moved another day and they could just start loading up the garage A am a serious crafter and have a lot o money invested in craft supplies. I wanted this part of the garage packed together to go into a second bedroom for a craft room. The rest would go to the apartment First I was told I would have to leave my mounted TV because they were not allowed to remove this. (then why did the man who came to my home bring me two protected boxes that I was charged for). So while they started on the craft section of the garage (which I had asked them to keep this section divided as much as possible. While they started I went to the back bedroom and f was trying to finish up my master bedroom. After a period of time two of these men came to me and said they could not put another thing on the "truck" as it was full. my garage was still 2/3bfull and the inside of the house Had not been done. The second truck lay emoth. They told me that my apartment would not hold another item. That's when I discovered that while I was out back they took it amongst themselves to load both sides of the basement (the section that was going to storage and the good sized area that was being donated) on the truck at the same time as they had loaded the craft items in the garage. They refused to load anything further into the second truck. But I was going at the end of this day to live in my new apartment. So with much resistance and telling them that they would load my bed or someone was going to be "hurt" an dirt wasn't going to be me, they did load my bed, after they carelessly discarded items in my bedroom.. I was lived and asked why they had loaded the items from the basement when they had told me no. One guy said that they were trying to help me out. He had not helped me he had just created a hell of a mess for me. And one guy said "you can't expect us to go through all that stuff and separate it out". By the time I got to my apartment, I was a total wreck. I had to call on two neighbor friends to help me get items to live on, few changes of clothing, few dishes, bathroom items, which were mostly packed up. But they could not load any more on the trucks as they had decided what would fit into my apartment amidst themselves. I did write them a check for the amt they were requesting because I had 6 guys breathing down my neck and I was feeling intimidated But I was quiet upset with the entire experience. This was the move from hell. I have stopped payment on the check after stewing all weekend over the events of my move. I did call first thing Monday to file a formal complaint. I was told by their rep that he would speak to the crew and get back to me. It has been close to four weeks and I have heard nothing from them. Meanwhile I had to hire another crew to help me get out of the house urgently now, costing almost as much as what two men and a truck had charged me for the mess they had left me in. So now I have a lot of storage items And donation items in my apartment which I now have to get out to storage and go over to not the one, but two storage units Then there are a lot of things I needed for my apartment that now I have to get from storage to my apartment. I'm embarrassed and ashamed for your company that these men were allowed to come into my home and screw up this job so badly. You would think that out of the six guys, one would have had a brain.