The worst. Came here for a rapid Covid test. Showed up at 12:30, and they said they couldn't see me until 3:10. I left, had lunch, came back at 3:10 on the nose. At 4:15 they said there was one person in front of me. Waited a total 2 and a half hours. Finally got called in at 5:40. Had my whole family waiting in the car. Just tell me to come at 5:30 pm. I could have been working. This kind of wait with an appointment is absurd. What a waste of time. I hate this place. read more

Came in for a COVID test and 2 1/2 hours later still waiting on the doctor to release me. This is the most on organized urgent care place I've ever been and I suggest never to come. You better off going to an emergency room. read more

The stuff very helpful and care, during COVID. We are so scared and not feel save But they do very good for made me confident Thank you you all read more

The worst doctors office I have ever been to. The doctor who spoke to me was very rude treated me like I was incompetent. Sat in the office for well over an hour to be seen, then told me they couldn't do what I needed. Will never be going back to that place read more

PrimeCare Urgent Care - Urgent Care Near Me - Cumming, Georgia

Horrible Experience! Made an appt for 2:00 pm for rapid COVID test. Text started coming, stating I need to arrive or would lose my place in line at 1:30 pm I walked in at 1:55pm. Was told 1.5 hour wait.. When questioned about wait time and texted advising me to arrive or I would lose my spot in line, I was advised they have nothing to do with wait times and automated texted. Front Desk was extremely RUDE. When escalated to another person, got same excuse. I ask her, how she would like it if this was her. Her response was this how they make appointments.. Will never go back to this place or reference it to anyone..Also, no mask was being worn by the escalated person I spoke too read more

Most people that know me will tell you I'm very blunt and honest with my reviews. I've even been accused of not being able to please. That's the furthest from the truth. For those who can't accept honesty please find a review that makes you warm and fuzzy. I just returned from my visit to this clinic and I can tell you they are the nicest most professional people in the medical field I've meet in a long time. The wait was short, they took my insurance without a problem, the nurse was very sweet. Dr Rice has a lot of wisdom in being a doctor, he diagnosed me quickly and made sure I had the medication to get well and referred me to a specialist with a five star review. I'm seriously considering using Dr Rice for most of my medical needs instead of my own family doctor (which I think is great). Thank you Dr Rice and the staff for a pleasurable experience when I felt so bad. read more

Flew in for the weekend and the wife got sick, feared Covid-19. These people are super patient, kind, considerate, polite. They were swamped with kids whose first week of school resulted in plenty of Covid concerns. They, rightly, asked if we'd come back Monday. When they learned we were from out of town they told us to stay, they'd work us in. No one should get on a plane knowing they have Covid. They kept our spirits up. They are great hosts. They care. You won't find better. Our rapid tests came back negative. They're emailing us our PCR tests next week. read more

I prefer to stay sick before returning to this place. the receptionist is rude and the only thing they are looking for is to take your money. If possible stay away!! read more

Brought my 78 year-old mother in for the funk/virus that has been going around and they were all absolute sweethearts to her! Our nurse (Alyssa I believe) was SO kind, caring and patient, taking the time to slowly explain each step of the process to us and Dr. Patel was SO genuinely concerned for my mother's well being, it was so reassuring. They were also very comprehensive and thorough. Even after temperature checks, a steroid shot, chest x-rays and a nebulizer treatment, we were in and out of the facility in a matter of a few hours. read more

Called last minute on a Saturday because my primary Dr.'s office was closed. They saw me right away, I was impressed with the Dr.'s bedside manner. The Dr. shows how much he cares, he explained everything in great detail. Will definitely be back when need be and recommend this urgent care for sure! read more

Did not have good COVID safety when I visited today. Office staff and nurses did not have face masks, only the doctor. Nurse who did not have a face mask sniffles several times and coughed once. read more

Terrible!!! Waited a hour and half with my sick 6yr old. We are not from the area just visiting family and really needed a doctor on New Years Day. After sitting there was informed that to see the doctor was going to be 150 dollars. That is not my copay it is usually 35. They then informed me that since it was a first time there was a 250 charge along with my end of the year deductible. I was flabbergasted and refused. I know my insurance front and back and know whole heartedly I was being taken advantage of. I have never had to pay my end of the year deductible!! I instead packed up my family and drove back home to a local urgent care that does not try and bill you for fraudulent charges. They should have not made me wait 1.5 hours before they told me this. But they did say they would refund whatever they over charged me!!! Meaning they didn't really know what they were charging me for in the first place. And I knew it would be me having to go after them to get my money back. They would not just send me a check. I don't have time for that. read more

First time going didn't have a good experience with the front desk lady, she was rude no concern what's going on and talk to you like you're an idiot. Worst customer service I've experience in a clinic. We went for a second time hoping it was just a bad day but no went in there same lady in the front desk rude no mask on and talking to us like we were idiots. I will not go back to this place again. read more

What a farce. After listening to our concerns about our mother's fall, Dr. Rice winked and proclaimed "Something's going on." The radiology tech was clearly put out to learn our Mom was unable to stand on her own for the X-rays, rolled her eyes and sighed repeatedly. The X-rays were inconclusive because they did not include a comprehensive view of any injured area. I could have taken a better xray. After viewing the X-rays and delivery berations, Dr. Rice once again concluded that "Something is going on" and told us we should proceed to the Emergency Room. 4 hours of wasted time, insult upon insult and the feeling we were being punked. You're better off watched by an old episode of Grey's Anatomy. read more

I had a really wonderful experience there this evening. I have been been feeling very off the last few days and had a few different things going on. PA Patel and his sweet nurse (I think) (I regretfully forgot her name) immediately got to work narrowing down symptoms/causes. They were so friendly and attentive. I feel like half the reason I feel better was their bedside manner alone. I also feel that medically they took excellent care of me and I will be much better in a few days. Very positive experience with back office. I will say that the girl at the front desk was a bit off putting and a little less than welcoming at first but was better by end of check in. I will also say that I walked in towards the end of their day, so that could be why. read more

Dishonest, fraudulent on charges, so, that puts care into doubt. They say their charge is one thing when you go in, but, the real charge is not disclosed. They try the insurance, then demand that you pay any balance, a balance that they never told you was even possible! (My charge almost tripled from what I paid to go in, to what they say I owed the next time I went in.) And no one there could answer any questions about the triple charge that was never disclosed to me till after it was booked against me. Dishonest. read more

I went by because I hurt my back and need a place that was open. The price was a little high in my opinion but nothing too out of the norm. The doctor was polite and listened to what I had to say. I would recommend them for urgent care. The wait wasn't terrible and I feel like everyone listened and did their best to treat the issue. read more

The staff members can be very rude, they pick and choose which patients they know and like. I would not recommend the urgent care at 2021 Market Pl. coming Georgia at all. read more

I went to get a COVID PCR test for travel and they went the extra mile to ensure I received the documentation in a timely manner.

This is only directed to the front desk staff. Every time I've gone here the doctors have been nothing short of amazing and nice. The front desk was extremely rude and didn't greet us as we walked in. We then tried to sign in on the iPad thinking that maybe that's why she didn't greet us because we were supposed to do it ourselves. Immediately she yells at us and says you can't sign in there...okay. We then sign in and she gives us no detailed wait time. Another man comes in behind us asking how much longer. She screams at him saying she doesn't know and he'll have to just wait. He was trying to explain that he had been there for two hours waiting and his family was just hungry. Another nurse comes out and finally reveals it will be a four and a half hour wait. Why would they not tell everyone checking in this? And why would they yell at people who are spending their money at this establishment that pays her bills. If a customer wants to know how much of a wait time you should tell them. I've never seen anything like this. Horrible horrible service. read more

Very knowledgeable and professional doctor. I wish they accepted Ambetter insurance though.

I was sick and needed to be tested for covid. I arrived at 10:30 to schedule an appt because I couldn't do it online. She said 2pm but to wait in my car, so I waited in my car for 3 1/2 hours only to be told it would be another few hours! I was feeling so sick I went home and said to call me when it was my turn. I got a call to come back (at 5pm) and waited in the lobby for 30 minutes before getting into a room. Once I was in the room I was swabbed right away and was told to wait for the doctor. Well I waited from 530-730 in the room with no doctor just one of the nurses that popped her head in and had to ask my name and how long I been waiting. The Dr. jumped up and was very kind and told me that they would call me with my results within 10 minutes. The Dr. was nice but the staff was very overworked and they way overbook. I am a nurse too so I was trying to be understanding but being sick with covid and waiting literally all day was unprofessional. Also was charged $360 for my covid test when my insurance covers it. I will be fighting that bill as that is ridiculous read more

Dr Rice is excellent; also, backed with up to date in house X-ray equipment and a caring staff! No hassle of requesting those appointments before sitting through the same waiting time at my family care! read more

I waited 30 minutes in excruciating pain before walking out. The receptionist was a rude, prissy little you know what. Uninterested in the fact that my back was in so much pain, but she expects me to keep getting up for her instead of getting off her lazy ass. I'm now going to another UC 10 miles away. My recommendation: firing the worthless POS receptionist. read more

Absolutely horrible. I have been here twice because I had an appointment yesterday set up so I came and they turned me away Saying no??! Then the next day I came back signed in at 10am and it's 3:10pm still nothing they moved me back to a room at 2:30 when they said at 10 it would only be an hour. The front desk people are rude. It's been 5 hours and I have still not had one person see me. They said it takes ten minutes to do a covid test. No one is here I'm just sitting here. It's horrible I will never be returning here. read more

I had a very bad experience today, I hope someone does something so that they don't treat us that way. I registered at 1:30 and people came after me and I could see how the nurse passed them and I did not call and ask him and they were all more important than me until I did a drug test and I told the doctor and he did not believe that the people in the front are like that read more

I can't say how happy I am with the care I received. The staff,nursing and most of all Dr.Horowitz. I am new to the area and still getting established. I was made to feel like I was a family patient for years. I am doing better today and wanted to say thank you again. I hope everyone has the same great experience I did if not every business has a off day (people are human). read more

Our granddaughter went there last Saturday for suspected Covid. They collected the specimen but didn't send it to the lab until 4 days later!!! Unacceptable. She had to have the test done again at another provider (additional expense!). It has been 7 days and we still don't have the results from her visit a week ago. Don't trust them read more

The front desk staff is the only reason I'm giving a one star. They are horrible and rude and if me or any of my supporting staff at my company acted that way to our clients we would be fired on the spot justified or not. They are all horrible rude and mean. But dr rice is amazing and super nice. read more

I visited the urgent care today. My mother recommended it to me because she had taken my sister here for a covid test about 2-3 weeks ago. PrimeCare accepted my mother's insurance (the same insurance my sister and myself are covered by) then for my sister, but didn't accept it for me. The woman at the front desk then tells me that there is a place 30 minutes down the road that will accept my insurance instead. Me and my sister are mixed, she got the lighter genes (could pass for white) and I did not (im very clearly black). Idk if this is going to help anything but it may be important for someone like me who would like to feel safe and welcome when they need proper healthcare. BLACK LIVES MATTER !!! read more

The worst office and providers out there. Not only are they very unorganized, They have one of the rudest office managers. Dont go here if you wanted to be treated well... read more

I couldn't be more pleased with PrimeCare! I have a family doctor, but needed attention immediately and knew my doctor would have to send my lab work off & then insist I come back for results. PrimeCare took care of me immediately! No waiting, no unnecessary anything. Took care of the problem & sent me on my way with everything I need to get better. The staff was knowledgeable, friendly, informative, efficient....I could go on. Thank you Dr.. Rice & Mike! I already feel better. And I'll be back, rest assured! read more

A little slow to be seen but was thoroughly taken care of! Everyone there is really nice. I went to be seen by them b/c of continued inner ear infection not getting better with past prescribed meds from another immediate care center. Doctor also took care of preventing any further onset of other problems related to past medications prescribed (which other doctor DID NOT prepare me for) and future possibilities with traveling out-of-town the next day, just in case. This doctor was so nice and listened to me and explained everything clearly about his plan of action to get me well for good, not to just see how it goes in a week. I feel assured I will begin feeling much better in a day or two. read more

Omg the wait and the rudeness. Waited two hours with a mean receptionist. Doctor was condensing and less than helpful- he couldn't figure out what was wrong with me and when I started suggesting things he said I had "read to much" but his diagnosis was sorry I don't know! Ummmm thanks for nothing read more

Dr. Ken Rice and his team are of the utmost professional and friendly. I love being able to pop in for a visit without having to schedule an appointment weeks out in advance like you do with a PCP. The service is impeccable. The staff is wonderful. read more

Staff is nice and waiting room is clean, but the wait is SO LONG. Only reason I've come here is for a workers comp case. Most likely won't be coming back as it's not uncommon to be in here for 3 hours. read more

Waited an hour to be seen which is fine, to be expected. Once I was in the exam room, waited another hour for the doctor to see me. I was diagnosed and given a prescription within 3 minutes. My problem is I received a bill a couple of weeks after my visit stating that I had an outstanding balance. Mind you, I presented my insurance card BEFORE being seen. I paid $95 out of pocket since my insurance deductible had not been met, and now they are billing me for another amount, this is ridiculous and a complete rip off. Stay away from this place! read more

I went to urgent care Friday night for an excruciating ear ache. They gave me the prescription for ear drops only. As the pharmacist is filling my prescription she informed me they had prescribed eye drops. The pharmacist said she would call the dr tomorrow to make sure that is what they intended. The dr indicated the prescription is correct. Well, here I am at my regular physician Tuesday with now an outer ear infection and inner ear infection as they failed to provide the correct medication. My Pcp informed me the medication urgent care provided was no more sugar pills as the eye drops are the wrong concentration for ears and can not penetrate the middle ear to properly treat the issue. So the $115 I wasted at urgent care is a lesson learned. They have no idea what they are doing and I will never return read more

Went Sunday for illness. Short wait time. Friendly and professional. Diagnosed quickly and given meds for immediate relief. Will not hesitate to go again and recommend to others. read more

I've used this Urgent Care several times. They are always very friendly and helpful. They get you into a room quickly, but you'll wait for a bit between nurses and doctors as they run through tests. However, you leave with everything you need to get better! read more