Angela and her team are bar none! They educate their clients and provide a smooth and seamless…read moreprocess for their buyers and agents they work with.

We chose Primelending as our mortgage company. Working with Angela was a pleasure. As a first time…read morehome buyer My wife and I were clueless to the steps but Angela was always there to guide me. Everything was done online along with all major paperwork which was very convenient during the pandemic. Anytime I reached out to Angela via email she had a response for me with in two hours or less. I bet I had a bunch of silly questions during the process but she answered them all. Let me back track a bit I originally started the mortgage process with someone else from a different loan company who ended up being unprofessional and just told you what you wanted to hear but produce other results. Angela was referred to me so I reached out and I commend her professionalism, she immediately got the ball rolling and started making the process happen for us. She also got us a great interest rate which is definitely a plus in today's market. At closing all paper work were completed correctly and even the people involved during closing had nothing but great things to say and how thorough she was with all paperwork. I now wonder why people say this process to be dreadful because it was quite opposite for us.

I recently purchased a home and worked with Melissa Flickenschild at PrimeLending for my loan. I…read morecannot say enough good things about Melissa -- she's extremely responsive, professional, personable, knowledgeable and thorough with her work; all the qualities you hope for when dealing a mortgage lender. I am thoroughly satisfied with my transaction and HIGHLY RECOMMEND Melissa. I believe it took about 2 months to close on my loan, which is quite impressive in today's day and age. Melissa's diligence definitely played a major part in ensuring a smooth and rather quick transaction, and I am grateful I got the chance to work with her. Thank you so much for all you did, Melissa - I greatly appreciate it!!

From the owner: PrimeLending NMLS #13649…read more Melissa Flickenschild, NMLS #524987, Loan Officer The views expressed on this site are those of the individual author and do not necessarily represent those of Hilltop Holdings, PlainsCapital Corporation or its subsidiaries. Equal Housing Lender

After asking to replace my ATM Card, which I periodically do for fraud and or recurring charge…read morepurposes (over a 25 year relationship), I was told that ATM Bank Cards were a "privilege" and that the Manager has decided to decline my request and they refused to issue me a new card. Please note that this bank charges a fee for replacement ATM cards which more than cover the cost of a .02 cent piece of plastic. The last I knew, banks were in the business of making money for their shareholders. The personality arrogance of the area Branch Manager indicates she appears to be on a power trip which is more important than providing service to long standing customers. Needless to say the next day I changed my direct deposits and accounts to a more professional and customer service friendly bank with by the way provided me with some very nice perks in addition to the fact they have many MANY more locations.

Do you want to know what it was like to do banking in 1935? If so you should open an account at…read moreWalden savings bank. They have ancient ATM machines that do not take deposits so if you're ever in need of doing an emergency transaction after hours you are screwed. They don't even have phone support so if you have a problem with your card and it's after 3:30 PM there is absolutely nothing you can do, trust me I spent three hours on the phone last night begging for help just to be told over and over again that they do not offer any support even if it is a life or death emergency situation. They have terrible hours as they close at 3:30 PM on most days. They are relentless with the fees if you ever overdraw your account and will charge you multiple fees in one day and every single one is always over $30. I could go on and on for another hour about all their problems. I really have no clue how they are still in business in today's day and age