So today I went in, got my item and I stood around the register for several minutes with no one attending me. I made eye contact and nodded at several staff members, so they knew I was there and waiting, but nothing. They kind of just looked at me and went about their laughing, eating and chatting.
After a short while, I try to be patient and give them time to do their job, I got a bit annoyed and waved the product around and loudly asked if someone could ring me up. After being asked, one of the guys who had made eye contact with me came over to charge me. I paid, took the product, no bag needed, and went on my way.
I was already frustrated and really did not want to address it in the moment. What would be the point? They clearly know what they are doing and do it anyway, so why bring it up there? This is a better place to share that experience.
I get it, it may have been a break or lunch period, but even as someone who does not run a store, I can tell you that at least one staff member should be attending to customers during that time. You do not just leave customers standing around, especially when there are several people behind the counter chatting and joking around, plus one more up front stationed behind a makeshift setup with a sign pointing customers to the back pharmacy. I was already in the back pharmacy.
In the past, they tried to take over my prescriptions, but something happened that left a bad taste in my mouth. I cannot remember exactly what it was anymore, but I ended up going back to CVS for my medication needs. I still visited this location for smaller purchases though.
This latest experience was just not acceptable and came across as very unprofessional. I have tried to support this place because it is much closer than CVS and it is a small, local business. But experiences like this make it really hard to continue doing that. Honestly, unless I have no other option, I will not be going back. read more