Worked with Dana who was a pleasure from start to finish. She ordered a particular sample I wanted…read moreand upon install, ran into a few issues but Dana and her installer Jon took care of them right away. Hallway turned out beautiful!

I couldn't be more impressed with Wilfredo Romero and his team who installed our carpet today. They…read moretackled a huge job, installing 2000 sq ft of new carpet and restretching another 500 sq ft, all in a single day! They arrived promptly at 8:30 AM, and communicated their plans thoughtfully. I thought for sure they would have to come back on a different day to complete the job-- but indeed they underpromised and overdelivered. They did an exceptional job taking care of our home. They protected wall corners and the bar to avoid damage. No seams can be visible anywhere! They left the place in immaculate condition. Very professional and went above and beyond to ensure we were happy with the job. Special thanks to Autumn, the sales rep who advised us on the carpet choices and pricing options. She was knowledgeable and responsive throughout the entire process. Also, kudos to Mark, the scheduler, who was knowledgeable, professional, and so easy to work with. The quality of their work and their professionalism exceeded all expectations. I highly recommend the entire Creative Carpets team-- Wilfredo Romero and his installation team (Romero Carpets, who does all of Creative Carpets installations) , as well as Autumn and Mark for any carpet or flooring needs! We will be back soon to replace the carpet on a different floor.

Reza has been doing our cleaning and repairs on our rugs through my Gallery in Crystal Lake for 35+…read moreyears. Incredibly skilled workforce that does a great job. does great high quality work and highly recommend them for any of your rug needs.

We had a flood and our precious rug was soaked! Called Reza and the rug was picked up (soaking…read morewet) and taken to be cleaned and dryed out. They arrived within the hour, just amazing and much appreciated as the home was a disaster! They gave excellent service! The price was reasonable too. Thanks Reza

I picked RHF due to the customer reviews. They didn't disappoint. Installed oak flooring and…read morestairs in 2019. The installers were fantastic and knowledgeable. They matched the stain adjacent to a maple floor. I asked about protection for surface scratches since I had a dog business, they suggested Synteko. My floors still look great 7 years later.

I would not use this company again. The salesperson told me the boards needed to be replaced and…read morequoted me for that work. When the installer team came out, they did not replace the boards and told me new boards were unnecessary. I was still charged for the board replacements anyway. I disputed this directly with the company on March 19th, the day of the installation, and did not receive a follow-up. I had to reach back out on March 31st to continue addressing the issue. At that point, they asked for photos, despite my earlier explanation that photos would not prove anything because of the nature of the work. Today, they responded by saying the pictures were "not proof" and agreed to issue a refund, but only after I pushed the issue. At that point, it's no longer just about the money. It's about integrity, poor internal communication, and how a legitimate customer concerns are handled by this business.

Jim and George did a great job on our carpets and cleaning our couch and some fabric chairs. They…read moreare so professional, respectful and take great pride in their work. They are very reasonably priced, too. The carpets and furniture were dry in less than 24 hours! I would highly recommend them!

Jim and George were great! They arrived on time, were professional and very caring. They worked…read morevery hard getting all the dirt and dog hair out of my furniture. The couch, loveseat, chair and ottoman all look and smell great! You can tell they care about what they do, and their customers. I wouldn't hesitate to recommend them to anyone who asks, or call them again for another job. I called just a couple places, but my instints had me choose Jim's. I am very glad I did! He is very communicative and kept me informed of any schedule changes. His prices are the best in the area, and his service second to none. Thanks Jim and George for the great job you did for me!

Hometoen Floors was amazing to work with! They had an extensive collection to choose from and were…read morevery knowledgeable about products. They were extremely helpful in making sure the quality of the flooring that was purchased was going to meet the needs of our home. They were prompt to completing the job and it looks absolutely beautiful! High quality material at a value that was affordable.

I'm very pleased with the installation and with the carpet I received. There was a small problem…read morewith the guy who installed the carpet cracking mirrored closet doors. He came to me after it happened and told me and told me to call the office right away. I called the office and spoke with Michelle and Craig, and they did a great job handling the situation. If you need carpet, I highly recommend using Hometown Carpet. Everyone at Hometown was very helpful and super nice.

The owner, Bob, has an auto message that keeps popping up that he wants to help and to contact…read moreMichelle. She's the person we've been dealing with for 7 years and who allowed Jeff, the construction manager to leave my family room, bathroom and foyer with no baseboards over a year ago. Ripped out the first terrible ones they installed and now none at all.

Do not use FCA- they ruined $800 worth of Air purifiers because the vinyl flooring installer, Jose,…read more was too lazy to use the proper setup for cutting the vinyl planks and blasted the vinyl saw dust all over my bedroom and the air purifiers sucked up the saw dust like a vacuum cleaner. I have asthma. Nobody in their right mind would use those when the saw dust got into the motors. You cannot fix that by replacing the filters. Apparently John Fitz is an expert in air purifiers and what equates to ruining the air purifiers. John Fitz said they would only pay to replace my filters. Originally, Bill Stocky said the installer would have to pay to replace them. When I shared my receipts he suddenly had a change of heart. It also took three months to get a refund for the toilet they charged me to remove that was not removed by them.

It was a great experience having Dennis come by and provide a quote for his services. He was very…read moreprompt and courteous. Definitely recommend.

This is my first time writing a review ever, so here it is. We found Ajax Carpet Service through…read moreYelp. Dennis, the owner, was very pleasant to work with. He helped us restretching and cleaning our carpets. Not only he and his team did a good job, but he also was very honest with his work and his rates. Instead of taking advantage of me since I knew nothing about carpeting and how much things should cost, he gave me a discount. How rare is that! Also, when he knew we needed other things done on our house, he went out of his ways to give us reputable recommendations. I would definitely use his services again, and if course, I'd recommend him to my friends and families

Awesome Customer service the Follow up and Leon's return to project site re: a concern we had.read more

They always are my go to for my carpet cleaning and I'll be using them for my sectional cleaning…read morealong with my car. They are quick and efficient, always a job well done. My carpet looks new and I've had 2 dogs ruin it over the years. I'm very happy with the service

Rich was the greatest. Easy to schedule. Showed up right on time. The carpet looks great. Very…read moreprofessional. Will use this business whenever I need the carpet cleaned. Recommend him to anyone needing their carpet cleaned.

Haven't called Rich in a while. But I used him as my carpet & upholstery cleaner for years. Always…read morefriendly, always does a great job. And I feel like his prices are great! He's a hard worker!