The service providers (Karen) are knowledgeable about the products, helpful with offering options,…read moreand willing to offer design suggestions based on our personal tastes. And the prices were shockingly reasonable for the quality. We walked right in, found our dream furniture and completed the transaction within minutes. It was worth the two-hour drive.

Karen was awesome. Spent a lot of time with us detailing the benefits of a certain couch we were…read moreinterested in. She's done a great job making sure our needs and budget were met to the greatest extent possible.

I thought there would be more to it. Most of the furniture seemed to be modern and that's not my…read morestyle. I enjoyed the Amish store and found a couple pieces in there that I liked.

We've heard a lot about furniture manufacturing in NC since moving here a few years ago and made a…read moreshort trip to Hickory, NC, a few weeks ago. A Google search shows that the furniture mart is by far the largest selection of retailers under one roof and it is impressive. The greeter at the entry was very helpful and narrowed down the stores that may have our specific dining table design. A general walk-through can be very overwhelming. The mart has a broad range of styles, designs and quality so it's helpful to have at least a basic understanding about manufacturers and quality. We wish we'd known about the mart several years ago after relocating and furnishing our new home.

SCORE! Just an…read moreupdate that we went back on the last weekend in July after our heartbreaking first visit. Needless to say, we learned from our mistakes this time. We snagged a nice 89" Cara sofa and a closeout on some old Baxter chair at almost 70% off the retail price. This time we took advantage of an additional 20% off promotional sale we learned about through their email signup[1]. BUYING/SHOPPING EXPERIENCE: Just as good as the first time with the sales staff. They were very accommodating, polite and hands off which we really appreciated. It's up to you (the customer) to flag them down and ask questions. So don't expect to be waited on hand and foot. This time around we didn't waste any effort. With the promo sale in force, we moved in for our kill with knife-like precision. A quick survey of what was new and old and then....little Jesus rays descended on our prey - the neutral colored 89" Cara sofa. A second glance of the inventory led us to the wool Baxter chair we had seen the last time we were here. PURCHASE & DELIVERY: We didn't need to use the consolidated delivery services in the main mall since we only purchased items from MGO. That being said, we paid for everything up front except for the final delivery charge. Delivery charges are due at the time of delivery but they call you a couple of days ahead with a time/date and final charges - cash is best. Ask for an estimate of delivery charges from the sales person (which we did) to get an idea beforehand. FWIW, it's based on weight and they were pretty much spot on within $5 of the final charges. Delivery itself (not related to MGO) is handled through a third party, but we found them courteous and professional arranging the furniture where we wanted it when it was delivered. QUALITY OF MERCHANDISE: Again, at close to 70% off the retail price, I can't emphasize how good of a deal this is - more so b/c the furniture is EXACTLY the style we wanted and at a much higher quality than the entry level fabrics used in Pottery Barn, Macy's and elsewhere from what we've seen.[2] Again, this isn't 8way hand tied coils, but decent heavy gauge sinuous wire - pretty standard stuff for contemporary/modern furniture. OTHER STUFF: They do have free wifi - although it was a bit sketchy for us esp. on checkins. Even if you don't get anything on your next trip, be sure to sign up for the email list - in our case, it paid off and we scored some nice pieces with the additional 20% off for that weekend. Since then, we've seen other emails alerting us to 2 additional sales - one on Labor Day and the 2nd on Columbus Day. Overall it just goes to show that patience is a virtue when you're bargain hunting! MGO delivers on quality of merchandise, price and service. Of course, all sales are final and as-is. So the caveat is that you have to be willing to possibly overlook some blemishes and/or accept the fact that these pieces aren't going to be in mint condition. That being said tho...for what we got and the condition it arrived in, we were (are still) very pleased and wouldn't hesitate to come back when we decide to furnish our other rooms. 5 stars. [1] Thanks, Brenda! [2] After making our purchase, we stumbled into Pottery Barn and sat in the display sofas noting how thin the entry level fabric was compared to our sofa and chair. At one point we were close to purchasing a sofa at Pottery Barn...I'm glad we didn't.

I have had an extremely impossible experience trying to seek assistance and support for an issue…read moreinvolving a new sofa I purchased from a Mitchell Gold store. It's a long story but I experienced this problem almost three weeks ago. I have spoken to numerous people and the phone representatives have been polite but they have kicked the can down the alley for almost three weeks. And I get this odd sense from them that they don't have a lot of confidence in "the system." That's just my intuition. They have promised that the issue has been escalated to a higher level, but the senior management has yet to be proactive in this regard. In my last call to their 800 number last Thursday, the customer relations manager told me the same story, but I have yet to get a call from the senior manager, over three business days later. I have purchased lamps, a sofa, and other living room furniture from them in the past, but I am not at all impressed with their recent response, a non-response. Upon my return from London tonight, I will start calling them again. Very frustrating!

Selection of furniture was a little slim but they carry both new and consigned items. Service was…read moreexcellent. Worth checking out.

This consignment shop has nice, gently used furniture, as well as other decor items (art, faux…read moreplants, even a full set of dishes -- including butter dish, creamers, etc.) I really like the price tags. They let you know when the item came in, and the pricing structure, so as items age, the price comes down. I visited another consignment store recently, and they were very mysterious about wether-or-not the price would ever adjust. This model of business is very good. If you don't like a price, if nobody else buys it, you can hold out for a better price. But honestly, they price so well, I bought an item that had just come in earlier that day. I had no reason to wait. :-)

I purchase a 9600 series Sherrill couch and have had it since Christmas. I purchased a 2 over 2…read morecushions a big mistake. When I sit on the sofa the cushions jut out and I am constantly pushing the cushion back. They slide in towards you it just drives me crazy. Looking back should have purchased a 3 cushion couch. Called the furniture store we purchased from and they are telling me I would have to buy the new cushions and Sherrill also was notified and have received the same response. I really want to love this couch!1

I purchased a high end Sherrill sofa in 2024. Got it March 2025. It is only a year old. It was…read moresupposed to be firm cushions. Less than 3 months they were flat and curving in. I'm really disappointed as I gave my Sherrill couch purchased in 2010 (of over 10 years) to daughter in law and it is way sturdier. Don't buy Sherrill. Quality has definitely gone down.

Although I did not utilize their services, they were very helpful and generous with their time.read more

Awesome place to go if you're looking for quality fabrics for your home. Great selection, friendly…read morestaff and wonderful prices!! I'll be back!!