First time stopping by and was welcomed and had a few questions pertaining my needs and was asked…read morefurther questions to help point me to the right direction on what to try.. as a person that doesn't smoke a lot, they helped me with any questions I had and ultimately bought something that actually has helped me alot from my day to day. Would definitely recommend and will be visiting back soon!

Loved this place! First time visitor, long time smoker. Jacob is the man! He was very helpful with…read morerecommending a strain that would achieve the desired results. Will definitely be back!

I had a great experience everytime I shopped here. Holly was so nice and helpful w everything I…read moreneeded. She used to put me on different products I never really heard of or thought about. I genuinely appreciated that.

I never make a purchase or recommend any store without first reviewing their reviews. This store is…read morein a great location; they have various choices of products on hand that are very affordable. No matter where you live the customer service, competitive prices and most importantly for me, the clean, welcoming environment, make the drive worth to Lawrenceville, GA, worth it.

Went in today and met with Anthony, he was extremely helpful and very knowledgeable. Pull and shop…read morethey really good people.

DO NOT BUY THERE LIGHTERS. THEY DO NOT WORK!!!!Horrible customer service. Bought a brand new torch…read morelighter from these people that work for one day. Tried to take it back for them to fix it but they employees don't even know how to refill it up properly. Crazy right? How you gone have employees that work in a smoke shop but don't know how to operate smoke products. Save your money and time because the Customer service is trash.

This is actually the xhale city on pleasant hill which is under new ownership…read more Dan very friendly and helpful with a lot on knowledge. The selection of products here is abundant and has everything you need. The price is very reasonable as well. I would highly recommend this location for any of your needs !

Dan was pretty awesome with recommendations especially with the Ploox flat overs and the MFU…read moredisposables

I came in yesterday for the 4th and was greeted warmly by a staff member with named Bella if I…read morerecall correctly. She immediately asked for what I needed and directed me to a wide selection of stock. She thoroughly described each item to a T, and seemed quite knowledgeable ontop of her personableness. She was very helpful and got me in and out, cause I was in hurry. The quality of the product i purchased was really good! Also she offered me a pre roll to smoke on while I shopped. Overall vibe, and nicely priced items sold me as a customer. I definitely will be visiting again!!

I typically have (2) Smoke Shops I visit. 1 in Sugarloaf Mills, and another in Berkeley Lake, but…read morethis location is in a pretty convenient area being across from a liquor store, and on the way into the city on Ptree Industrial. The store is always CLEAN, staff is VERY friendly, and always knowledgeable on new products and merchandise. I really like that... Now, I gave 4 stars but honestly wish I could do 3.5!! I just feel this shop is always tryna to tax the hell outta you due to the owners. This issue I really think Is not the staff, but the owners for sure... On (2) previous visits, I had forgotten coal and hookah tips and came just to grab a few. They only sell items in large bulk! It just seems like they are always tryna push you to get more. A 2nd time I needed to purchase a new tobacco container for the hookah, and the employee had to keep calling the owner just to get an answer. The store that evening was out of tips, containers, and the flavor tobacco I like.....The owner obviously said "No", and I had to purchase another container for $17 and literally buy more than I anticipated because they were out of stock on several items. It was even a Friday night! Aside from those issues the store is ok, but start selling some A la Carte items. If I come in and wanna buy 1 small pack of coconut coals, have those in stock.. Not just a $15 box. If I wanna buy 5 tips, have a container where I can grab 5 tips, and not always force me to buy an entire bag, especially If I don't need that many. One thing I noticed is they do have some pretty trendy items from some of the brands, so I think that's pretty cool and will increase to 4 because it's in a nice area and that may be the reason they tax yo ass unlike some of the other stores in the area. Nonetheless, due to the location, staff, and the unique merch it's worth the visit.

Until recently, the service was pretty dang good and then the Diamond Shruumz incident happened…read more Google it to shorten this review. June 18th, I ingested the tainted chocolates bought at Smoke Side the day before. As soon as I was physically able, I called to notify them what had happened to prevent further harm to anyone else. That was my only agenda. An hour later, I'm assuming after they researched my claims themselves, *they* called back very concerned and offered to rectify a situation I hadn't even thought of and suggested to refund/exchange my purchase price. I NEVER ASKED FOR ANYTHING because I wasn't blaming them!!! They offered. Which was cool. I accepted and came in the next day only to be treated with suspicion until I could be helped by the person who was familiar with the situation. Fine. Whatever. I received my refund and was also offered an in-store credit. I was a bit disappointed by the previous employee's attitude so I accepted and opted to come back at a later date to use it. August, today, came back to use my in-store credit and was told by the original employee from day 1 and 2 that I was mistaken and I was only offered one credit or the other. Remember, I never asked for or expected anything and in their attempts to make a bad situation better they just made the victim feel like a piece of by not remembering their own promises. Fool me once, shame on you. Fool me twice, shame on me. There will not be a third time as I will not spend my money in an establishment that has made a habit of being reckless in their dealings with their customers. Well, at least this one, anyway.

Picked up a disposable pen here only to discover it was a dud, wouldn't turn on or charge. I called…read moreto ask if I could come back in for an exchange, not even a refund mind you, and the very rude girl on the other end asked if I had turned it on. When I explained to her that I have been trouble shooting this for about 30 minutes to no avail, she says well you should have tried it out in store. No refunds or exchanges. I will be filling a chargeback with my bank. All that to say shop somewhere else, they will sell you defective product and then try to blame you for not checking the quality of THEIR product.

Awesome customer service... Amazing selections…read more.. I definitely will be going back to grab new items!

Great smoke shop in Duluth. Very helpful customer service. They answered the phone and assisted me…read morebefore I got to the store. I will return when I'm in the area

Been coming here now since they opened for our Vape product needs and have stuck with them since…read morethey came in the flowery branch. So this reviews for the flowery branch location behind Kroger. It seems like him a lot as vapes require maintenance, coils, juice which all adds up and having the right parts at the right time for a Vape you just bought six months ago is always important. These guys have always come through and have a great reward system sooooo after a month of juice and coils it adds up quite well and I usually get three months a year basically free on points on how much I spend. I have five college boys that are juniors now and only use Hot Box but I get the points! Lots of good water pipes, CBD, good prices on juices, small shop but quite effective. Great guys working there. Highly recommend!

I have been coming to the store for years it has been good for the most part. The manager needs to…read morelearn to separate his private life from his business. Smile more and improve on his social skills. If I ask how your day is going you can just leave it at a short comment like good or bad. The fact that I was told buy something and go makes me not want to come back or show any business at all.