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    Prince William Cardiology Associates

    5.0 (1 review)

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    16 years ago

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    Patient First Primary & Urgent Care - Gainesville - Great service/with a smile.

    Patient First Primary & Urgent Care - Gainesville

    2.8(103 reviews)
    0.6 mi

    I visited this place today for a very painful bump on the lip. The main issue I had was an…read moreexcruciating pain. The wait was very long probably due to short of doctors. To my surprise I was seen by a very young Physician Assistant ( PA), not a doctor. I was surprised because the reception never told me I would be seen by a PA , not an MD. But I paid for a Doctor, not a PA. The PA was very kind but appears definitely lack experience. She was not sure what my issue was. I explained to her that I was in excruciating pain. After back and forth ( probably she checked with or called a doctor),She gave me a painkiller shot that was supposed to last at least 4 hours. But my pain excruciating pain returned in less than 2 hours. I felt cheated. The reception lady could have been more welcoming too.

    0 stars: TERRIBLE SERVICE: Formal Complaint Regarding Patient Treatment and Service - September 7,…read more2026 I am submitting this complaint regarding the treatment I received at Patient First today. I arrived at approximately 11:47 a.m. because I was extremely ill. I registered upon arrival, had my vital signs taken, and completed COVID, flu, and strep testing, all of which occurred before noon. I was then waiting in my vehicle, as staff were aware that I was outside. At approximately 1:12-1:15 p.m., I realized that my tracking number had been passed over. I went inside after watching multiple patients who had arrived significantly after me being taken into treatment rooms. When I brought this to the staff's attention, I was told that the patients who were taken before me were more severe cases. Based on what I personally observed in the waiting area, I did not see any apparent medical emergency or condition that would explain why I had been completely skipped in the queue. I understand and respect that medical facilities must prioritize truly emergent cases, but no one explained to me that my position in the queue had changed or that I was being intentionally delayed for a medical reason. What was particularly troubling was that the staff knew I had been skipped and did not acknowledge or apologize for the error. Instead, I was placed in a treatment room at the very back of the facility and waited approximately another 20 minutes before the physician came to see me. When I asked the physician, Dr. K, what was happening and why I was still waiting after being there since approximately 11:47 a.m., I was met with an unnecessarily dismissive and defensive attitude. I was told that the other patients were more critical than I was. I found this explanation both inappropriate and inconsistent with what I had personally witnessed. I was already extremely sick (Covid test was positive) and had come to Patient First seeking medical care. I should not have had to repeatedly question staff simply to find out why I had been skipped. I was also very uncomfortable with the conduct of the nurse who had initially processed me. After the situation became apparent, she would not make eye contact with me and stood in the room with her back toward me. Rather than acknowledging the mistake and apologizing, I felt that her behavior was dismissive and unprofessional. I am also concerned about the handling of my prescription. I understand that mistakes can happen, but the prescription was sent to a pharmacy that was already closed. Given everything that had occurred during my visit, this was extremely frustrating and left me without an immediately accessible prescription when I was already very ill. My concerns are therefore not simply about having to wait. They are about: * Being skipped in the patient queue despite having already registered and completed my initial testing. * Patients who arrived substantially after me being taken into treatment before me. * Staff being aware of the situation without acknowledging or apologizing for the mistake. * The physician's dismissive and inappropriate response when I asked a reasonable question about my care. * Being given an explanation that did not appear consistent with what I personally observed. * The nurse's unprofessional demeanor after the error occurred. * A prescription being sent to a pharmacy that was closed. I expect Patient First to investigate this incident, including reviewing my arrival time, registration time, testing times, tracking/queue records, room assignment, and the times that other patients were taken back for treatment. I would also like the office manager to address the conduct and bedside manner of the physician who treated me, as well as the conduct of the nurse involved. Patients who are sick and vulnerable should be treated with professionalism, courtesy, and basic respect. I am requesting a written response explaining what happened, why I was skipped, and what will be done to prevent this from happening to another patient. This experience was unacceptable, particularly while I was already extremely ill and seeking medical care. UPDATE: As of 4:30 p.m. today, I still have not heard back from Patient First regarding my prescription being sent to a different pharmacy, nor have they responded to any of my concerns about what happened during my visit. They close at 6:00 p.m., so I am still waiting for someone to take responsibility and address this situation and get my meds. This level of disregard for a sick patient is completely unacceptable. The way I was treated today was unprofessional, dismissive, and, in my opinion, completely inappropriate for a healthcare setting. Patients deserve better than this.

    Novant Health Haymarket Medical Center

    Novant Health Haymarket Medical Center

    2.1(86 reviews)
    2.2 mi

    DO NOT GO TO THIS HOSPITAL/ER!…read more We took our 3-year-old to the ER after he started vomiting from eating fish, and the experience was incredibly frustrating from start to finish. I understand ERs can get busy, but this felt extremely disorganized and unnecessarily time-consuming. 11:07 PM - We arrived and started registration. 11:15 PM - Our son was called back for initial screening (weight, blood pressure, oxygen level, etc.). 11:20 PM - We were sent back to the waiting room and told they were cleaning a room and it would be about a 15-minute wait. 12:10 AM - After waiting nearly an hour, we spoke to staff and explained that we had an infant and another toddler at home with a neighbor and needed to either be seen soon or leave. 12:15 AM - We were finally placed in a room, but the nurse informed us there was only one provider working that night and she could not give us any estimate on how much longer it would take to be seen. We explained again that we had other young children at home and could not stay indefinitely, so we decided to leave. As we were checking out, the receptionist asked if we had seen the provider yet since we had "just gone back." We explained the situation, and after speaking with the nurse, he told us the provider had already gone into the room but we were not there. 12:30 AM - We rushed back to the room, only to be told the provider had moved on to another patient because we weren't inside when he stopped by. 12:59 AM - The provider finally came in, listened to our son's lungs, checked his stomach, and said he seemed to be recovering well since he was sleeping comfortably. He told us he would provide a dose of medication for the night and discharge us. 1:00 AM - The provider left to get the medication and complete discharge. 1:15 AM - After another long wait, we asked the nurse what was taking so long. We were told the medication request was waiting on pharmacy verification. 1:30 AM - A nurse finally brought discharge papers and told us the prescription had been sent to our pharmacy for pickup the next day. We explained that the doctor specifically said he would give us a dose for the night before discharge. She apologized and said she would check with the provider. At 1:45 AM, after hours of waiting for what should have been a very quick visit, we were completely exhausted and left without the medication dose. I understand ERs prioritize critical patients first, but the communication, delays, and constant back-and-forth made this experience far more stressful than it needed to be -- especially with small children involved.

    My wife's MRI was scheduled for 8:00 AM. Instructed to arrive at 7:30 AM. After more than an hour…read moreafter arrival - no one has seen her. Someone did come to see her and explained they were busy with another patient.

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    Prince William Cardiology Associates - cardiology - Updated September 2026

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