In the early morning (approximately 3am) Thursday, December 29th my dog was having what seemed like stomach pains and making a horrible hurt screeching noise. I waited until the earliest clinic nearest us opened, Princeton Veterinary Clinic, and called them to get her in right away that morning. We had never been to this clinic before, but I was worried and just wanted to figure out what was going on ASAP. When we arrived at the clinic my dog was a little more distrait than usual. We were called into the room by the nurse. My dog was weighed and we were left for the doctor to come in. When the doctor came in my dog was felt from head to toe, but my dog would not make the noise. The doctor then proceeded to give me pain medication to, "shut her up" without a diagnosis. Total time in the clinic room in and out 5 minutes with an $80 bill much more than I am used to paying for excellent service needless to say this ended up not to be the best clinic. On Saturday, December 31st in the late evening my dog was still on the pain medications prescribed, but was screeching again from the pain. I called the emergency line for the Princeton Animal Hospital and was advised I should bring my dog in, but would have to bring her to a clinic in Coon Rapids or St. Cloud and would be charge the emergency rate even though I had just been in there and was charged for receiving no legitimate answers on night there was a snow storm. I called my old regular vet and my new other Princeton area vet and was talked through what was going on by them. When I called on Monday, January 2nd to make a complaint about the way things were dealt with at this clinic I was severely rejected by the receptionist. When I asked to speak with an owner I was advised the owner was our doctor. After being put on hold for a long period of time, the receptionist took my number and said he would give me a call back. When I called on Tuesday, January 3rd to let the receptionist know I had not received a call back I was instructed that she would not be able to speak with me anymore.
I think this clinic needs a wakeup call as to how they treat people that come into their clinic if they would like to retain new customers. They need to realize they are dealing with animals that people treat as their children. We are not just another client we are the client and should be treated as an asset to their business otherwise they would not exist. I would say work on word choice and know that you are influencing someone's life. read more