I've been stationed nearby for the past year and have used this UPS store in person to arrange…read moredeliveries before. Generally, the staff has been professional. As I'm shipping out to a new location, I wanted to speak with a UPS agent about options for pre-mailing some of my stuff back home. I just called the UPS Store (Carbondale, IL location) and spoke with a young woman who told me, "We're just a retail store (?) and I can't answer any questions about anything. Call back tomorrow and speak with my manager." ??? Why even answer the phone if you "can't answer any questions about anything"? Why can't an employee answer simple shipping questions without having the manager take the call? Very strange. And very unprofessional. I'll be finding an alternative for shipping--maybe FedEx or one of the many smaller shipping options that include storage on the other end. Companies need to realize that customer service is as important as the product being offered.

Both girls were very nice, relatable, conversation, information! They did great!! Definitely will…read morebe back!

Great staff, manager used to run the Murdale UPS Store…read more She is a real pro and has lots of experience and tips!

Tried to recycle some electronics, first they seriously overcharge for a stinking box and shipping…read moreit to you. Then you realize that they've lied about the size of the box. Then you return it (at your own expense) and they refuse to refund. They STOLE $30 from me and didn't recycle anything.

My wife and I had just got back from Mackinac Island. I was looking for a place in Carbondale to…read moreservice our foldable bikes. Met with Doug and he was so gracious and honest. Honest because he did what he said. Fixed the flat on my bike and lubed both bikes. One feels uncomfortable looking for a good bike shop that is not going to rip you off. Trust is everything and I can trust Doug and his workers. Thank you gentlemen. I will be back!!!

The staff is friendly here at Phoenix Cycles. Our group took a range of issues here from…read morespecialized hub tightening, derailer fixes, tubes, and even saw them take 45 minutes of their time with an older customer looking to buy a basket for her bike. They prompting took my bike to put on fenders and knew I was heading out the next day. The shop stayed open an extra half hour to get the job done and really appreciate this. Mike and the team also do not up sell you on services that you do not need.

U-Haul Storage of Carbondale has some great customer service and facilities. Mr. Brad, Angela,…read moreJeffrey, and Miranda are all very professional and extremely helpful. I have used this location multiple times for truck rentals since moving to Carbondale in August of 2021. This time I actually rented a storage unit in the lovely new climate controlled building across the street. Like the staff, the new building is awesome! I highly recommend this location in Carbondale! Tell them Kindra Speech sent ya!

As a homeowner in Carbondale, I've called on this company twice this month, once for a furnace…read moreproblem and once for plumbing. The service was excellent both times. It's my go-to company from here out. The people who answered the phone were quick and friendly. When one of them needed to make a call to check on scheduling and said she'd call me right back, which always makes my heart sink, she actually did! They got someone to my house on the urgent furnace thing the day I called, and the non-emergency plumbing problem first thing the next morning, with no fuss or difficulty. Both technicians knew their stuff, were quick with the work and efficient with the billing, helpful in explaining things and friendly about my questions. I found the pricing very reasonable. The plumbing problem took two tries, and they didn't bill me for the second visit, only for the parts, which I thought very professional. I was so impressed that I signed up for their annual maintenance agreement, which includes biannual checks on the furnace and AC and a lower visit fee. You can tell there's high morale in the company, which is rare these days and of course makes a huge difference in how well a company works and gains customers. Apparently it was bought recently by a young couple who have high aspirations for building it into a larger business. From my short experience, they're making a great start. I just hope it can grow without losing this enthusiasm!

From the owner: Call Heartland Heating, Air Conditioning & Plumbing for professional HVAC or plumbing services in…read moreMurphysboro, IL and the surrounding areas including Carbondale, Carterville, Herrin & Marion. We have a reputation of outstanding workmanship, honesty, and integrity. At Heartland, these words are not a slogan, but a way of life. Our certified HVAC technicians and licensed plumbers are all highly-trained professionals who perform residential and light commercial HVAC and plumbing projects, including service, repairs, and equipment installation, from start to finish.

This is the best taxi service in southern illinois that I have ever encountered. He is the best…read morevalue for the type of business he is.

Never available. He's trying to run a taxi service with one vehicle. If you don't schedule a week…read morein advance, you will not get a ride. But he will provide several excuses why the service sucks.

Timely, clean Portable Toilets. Very customer service…read moreoriented! I would use their service again!

From the owner: Hess Septic & Portable Toilets is your number one waste management resource in the Carbondale, IL,…read morearea. Your septic tanks, grease traps, and portable toilets will all run smoothly when you come to us.