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    Priority Health Group

    4.1 (113 reviews)
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    I have been going here for years!! I highly recommend them if you want doctors who care!!

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    Page 1 of 3

    Ask the Community - Priority Health Group

    When is the lunch hour here? It seems they close the phones down.

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    Review Highlights - Priority Health Group

    Dr Ashley Smith is very professional and pleasant to deal with.

    Mentioned in 27 reviews

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    HealthCare Partners - Dr. Evenson

    HealthCare Partners

    1.9(31 reviews)
    6.6 miWestside

    Dr Coy has an amazing bed side manner, so if this rating was just for him it would be 5 stars…read more However, the phlebotomist is another story. She is supposed to be in the office from 9am-3pm on Monday through Thursday. I had an 8:10 follow up appointment, and was done by 8:40. So I went back into the waiting room for what I assumed would be another 20 minutes. I was required to have been fasting, so you can only imagine my annoyance when it was 9:40 and the phlebotomist still hadn't arrived to work yet. Then you would think the front desk staff would take the people in order of who arrived first (me) and who was fasting (also me), but no. Two and a half hours after I checked in, 10:30 came and went, and so did I... sans blood draw! That's right, I gave up. Instead I got a warm latte and headed to my 11:00 appointment. I shouldn't have to make other people wait on me, just because this office had no concern for my time.

    I see all the bad rating this place gets but I've had Dr Bui as my doctor since i hit high school…read moreand he's been very pleasant since then and I fully trust him as my doctor, so the 4 stars is for him. I don't go to the doctors everyday but the handful of times I've been here I haven't had a bad experience. It's normal of going in, I usually walk in early in the morning when they open and it takes maybe 10-20 minutes. the staff won't cater to you but I mean you're there for a reason so whatever you need just ask, they don't ignore you. I haven't ever had a visit where a staff member was rude to me so i don't know if I'm just lucky to dodge those employees or what. But I can say they are all just doing their job. Only thing I get annoyed of is every time I check in online with the link they send to my phone is I have to scan my insurance card and ID every time instead of it just being saved and me just pressing a "check in" button. And I did have a recent visit with dr everson and I've seen some reviews where a lot of people feel that he rushed his examination. I feel the same, I came in with a rash that randomly happened but I just showed him and asked him al the questions I needed he answered looked wrote down stuff and took a 2nd look. I left with some Antibiotics. I was skeptic at first cause he only took two glances but after I took all my antibiotics it was gone. He did what he had to do, that's all I care about. My rash is gone, and I'm happy. No one was rude to me, everyone did their job. Doctors office isn't really a place that I can say is lively lol

    Photos
    HealthCare Partners - One pt. room.

    One pt. room.

    HealthCare Partners - Dr. Coy

    Dr. Coy

    HealthCare Partners - Dr. Bui

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    Dr. Bui

    Las Vegas Spine & Pain Center - Me in the waiting room!!

    Las Vegas Spine & Pain Center

    2.4(39 reviews)
    4.1 miNorthwest

    Dr. Alexander provided understanding of my problem, and has been willing to try different…read moreapproaches towards reducing my pain. He listens well and is not wedded to a particular approach.

    Las Vegas Spine and Pain Center is not a medical office I would recommend to anyone. I came for…read moreconsultation about nerve ablation, not medication or pain injections. The front line staff is typically a good indicator of the medical environment and attitude of the physicians working there. The front line staff have not been able to do their jobs effectively to help me. It took over 5 weeks trying to get my referral to go through. No one seems to know what is going on, but it is more like they don't seem to care or are not trained well. Initially checking on my insurance company referral after three weeks of waiting, they still didn't have it. The first person I talked to said for me to fax, and when I questioned about the Optum Portal and tried to give the referral number, was told they don't use the portal (???) My PCP then faxed over a copy. Two days later I was told by a second person that they still didn't have it, and this person said it had to go through the portal. I told her this was done, as well as faxed per your office request. I was asked to re-submit the referral through the portal. I was contacted by a 3rd person who told me they still didn't have it but gave me an appointment thinking it should be there by that time. Day of my appointment I called to check if I still had one, as they apparently don't confirm by call or text. I was again informed they didn't have my referral. I was told that if the referral wasn't presented I couldn't be seen. It was suggested that I have it emailed directly to the receptionist I was talking to. I had this sent along with one for me that I printed out and took along. At the appointment I tried to check in and was told that there still wasn't a referral in the system. When I suggested that she check the email she wanted, she just said it wasn't there. The receptionist was surprised as I gave her the copy I just received. She said I would have to wait until I was cleared by the billing person. Eventually I was informed that I was cleared and would be able to have my appointment. WELL ... two hours of waiting after my appointment time I asked about this and how all the people who where here when I came in, along with the many who came after me were treated and gone, and I'm still waiting. I was told that there are many patients and many doctors. I asked how much longer and was told it would be a while, I am next, and it could be a long wait. When I mentioned that it has already been 2 hours she told me that I could reschedule!! At this point I found out that I wasn't going to see the doctor I made the appointment with. This receptionist didn't make any attempt to find out what the issue was with me being forgotten or not having the doctor I was scheduled to see. I will say that I was not the only person dealing with waiting hours to meet their appointment with a doctor. After telling her that I waited 5 weeks just for them to get my referral and that I had to bring it in, (mentioning two portal resubmissions, one fax, and an email), she then said I could cancel. Basically telling me that I didn't have to come here. She never smiled, she never went out of her way to help, and after I decided that this is not the medical care I wanted to be connected with, I agreed to cancel. I told her and the other two staff who just stood there, arms folded not saying anything, that this office was rude and disrespectful to patients. She was rude and uncaring. She never engaged positively or offered an apology for any misunderstanding. It seems that I was lied to about the office not getting my referral multiple times. Why would anyone go to a medical professional whose staff are not honest, who are rude and uncaring. It seems that the only people smiling were patients who got some type of medicine or procedure. While waiting I was even warned by someone not to pay cash and save any receipts, as they try to take advantage and say that you didn't pay. Apparently it happened more than once, so she only pays by card. She felt that the office staff were disorganized and not trained well to work with the public. There was a lack of empathy for all of us in pain, including a patient in a wheel chair with many disabilities, and a disregard for wanting to communicate well. I don't usually write reviews, and not any this long, but no one should consider this practice or the doctors here. The people the doctors hire should reflect their standards and ethics. Remember we are paying them, doctors don't work for free. If the service is poor, or unacceptable then don't use their service. You do it everyday with regard to restaurants, stores, online ordering, etc., do it for your health. This was one of the worst medical experiences I have had living in Vegas for 40 years. What makes it worse I now have to start the whole process over again.

    Photos
    Las Vegas Spine & Pain Center - The rest of the office! Always spotless!!

    The rest of the office! Always spotless!!

    Las Vegas Spine & Pain Center - The back of the office

    The back of the office

    Las Vegas Spine & Pain Center - The girls at the Buffalo office. They have three locations for your convenience.

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    The girls at the Buffalo office. They have three locations for your convenience.

    Priority Health Group - nursepractitioner - Updated September 2026

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