Thank you Jamie Steinberg for all your help! Professional, personable, and very efficient. Best experience!

The Los Angeles staff at priority one is amazing. I always get prompt polite help when I come here. I always come to get helped by Jamie she is always amazing.my family will continue to bank here for years to come. Thank you, priority one. read more

I enjoy coming to priority and working with Ja.ieshe always goes above and beyond to help me. Priority One has literally saved my life by giving me loans and money out my checking account. Thank God PRIORITY ONE CREDIT UNION. read more

After me and my family being members here for over 10 years, we received the worst treatment here. we are in the process of closing all of our accounts. We switched over to a wonderful bank! Avoid this credit union by any means. My other review was removed when I really told what happened. read more

Just wanted to give a very heartfelt thank you to Nidia Reyes. I wanted to purchase a new vehicle and get a consolidation loan. Nidia was both very responsive and respectful, gave me several options, and her communication was concise and easy to understand without being rude. When you don't have the best credit, people tend to judge on circumstances they don't know about. I never felt that way with Nidia, nor did I get that level of service. Asset to POCU and I hope to more business with them in the future. Thanks again Nidia. read more

I enjoy coming to the Los Angeles branch because everyone is always so friendly and knows me by my name. when I go in I like to go to Seydi because she is very informative and helps me with my loans and answers all my questions. Thank you and keep up the good work ! read more

Thank you Seyri for the help you gave us. Always very patient with us and very appreciative and helpful.

Me gusta mucho venir a este banco soy miembro por mas de 15 anos. Me an ayudado con prestamos y muy Buen servicio y muchas gracias Seyri por ayudarnos siempre y por su paciencia read more

This branch is the most helpful especially when Sayri helps you out really recommend this location

Thank you Jamie S. for your great help in creating a wonderful path to my savings and financial growth.

I'm leaving a review for Lilian she was very helpful took her time to help with customer service thank you so much your service is appreciated. Took her time to fix the ATM her self read more

I had an account with this company they were good during the time i needed them for loans etc it was a few things i didnt like like sometimes my atm card declined when i have money at certain places or it didnt work at the atm but what really made me leave this company was when i lost my mother than lost my job got behind on bills someone called with an attitude (they always called mad ) and as o explained my situation and when i would be expecting to pay the person said " you know what you are very irresponsible" after knowing what im going through i couldn't do nothing but laugh & stay its just a test because i couldn't believe it highly dont recommend read more

i love this place. been with them since 2015. the help they have provided for me is and was great. i recommend them for buying a car or just a loan read more

Devin & Jamie assisted me with opening a new account quickly & efficiently. The process was seamless, and I was in and out to continue on with my day. I have held accounts here for over 25 yrs & I will continue to do so. read more

This bank is horrible and violates its member rights. They contacted relatives of mine that are not listed on my account or credit application to contact me about and account that was not even 30 days late. Called my phone more than seven time in two days to discuss my account and leaving messages asking for reference name on application. So unprofessional. I can't wait to pay off this loan and wash my hands with these people. read more

Yes my name is Mary Coleman customer service is very Rude staff lies verbally abrusive threathen an when you call to discuss your situation an talk to someone in management they lie who they are so you cant make a complaint they inform you they are transferring you to manager because they have to go through chain of command an it be the same rude person you talk to name michelle in loan dept im very displeased with this credit union I will be reporting them to better buisness they called an gave my information to my Ex an start threathen him an the list goes on an on no customer confidentialty hippa in the worse way this is inappropriate behavior an a fail to think a bank could be this Very Rude untrust worthy the branch in pasadena. read more

So appreciative! I needed a certified check and was trying to find a partner credit union that could help me in the midst of Covid and Priority One DELIVERED. Vanica was super efficient, kind, and polite. I came in right before they closed and she made sure I got everything I needed. Great customer service! read more

I am very disappointed in the service at this franchised . I signed the sheet and 2 people didn't sign in just walked up to desk and was served (mind you I was the next one in like ) I am so happy this isn't my credit union and my mother just wanted me to be co-owner on her account because this is ridiculous and unprofessional. read more

My credit Union for over 37 yrs , great people service and Awesome Manager, I recommend all my friends and family to join up and be part of greatness read more

This place opens at 8am but you can't enter to do any type of transactions until the tellers arrive to work even though there is personnel on the premises. #waitinggame the inconvenience is real. read more

Never have enough staff to assist you, long lines and it gets pretty annoying because the staff in the new accounts / loan processing department aren't so friendly and they are closed on weekends with very little branches to go to that are near you so that makes the wait more annoying and it seems as if they don't care that you wait a long time. Most of the people who come to this bank work for the post office and are on a time limit and this bank just doesn't make things suitable for your convenience! read more

If there can be a "0" start option that would be my option. I went to priority one credit union with the intent to refinance my truck with a lower the interest rate. After getting my credit score (700+) The interest rate I was offered was 2.4% by Ms. Steinburg. My previous rate was 3.22%. Ones i had signed the documents via email, a week later i saw in my account my interest rate was 4.20%. I spoke with the manager at the South LA branch and was told "sorry, there is nothing I can do about it now". Who would ever want to refinance for a higher interest rate ? I've sent multiple emails to cooperate and never have i received a response back. read more

The staff and customers are very friendly in this place. I opened a new account here and Ms.Steinburg was more than helpful getting me started. She answered all of my questions and made me feel comfortable. She explained all the perks associated with the account and how to access them. I appreciate her help and patience. read more

this is the worst bank i've ever banked with. priorityonecu steals your money and when you call they they act as if you were wrong. worst bank ever if i could leave negative stars i would postal workers look into other credit unions this one is should be closed asap. read more

I can't wait to close my account here. They aren't open on weekends. They barely have locations. The representatives that speak with you talk to you very unprofessionally. Unlike other banks who have offers due to Covid they do not. They don't have insurance or coverage for customers when money is stolen so you have to do a long drawn out process for 50 dollars stolen unlike major banks who can cover those fee. If you ever have a hardship they will hold your money until they get their money even if that means taking all your money. The representatives are less than helpful and talk to you as if the money you borrowed belonged to them. They offer no assistance to customers as their only motive is to accept money and not customer service. I only refer for small interest rates other than that I wouldn't store money here. A coworker had her money stolen from her account by an employee and it took forever to get her money back. The best thing is to have this for loans and a separate bank account for everything else. I caught Covid and was out for three months and since I been back for three they have taken every check I can't afford food gas water to make anymore money and they have nothing to offer me even with positive Covid test. While sick I was only being paid 400 and they took it all with no programs to assist those who may have been sick due to pandemic. Just beware because i am now trying to close everything I have with them. read more

This location is slow as hell!! I'd give no stars if I could. Every time I come to this place I leave pissed off. Out of 8 windows, they always have 2 or 3 open. 'Once' I've seen 4 wondows open, but that was at 4:40pm near closing time, the line was SUPER backed up and I believe they just wanted to get people out so they can leave. Other than the windows being closed all the time, the 2nd biggest problem with this place is that EVERYBODY knows eachother. That means that EVERYBODY has to run their mouth at the window about everything other than the transaction. So to put my review in a nutshell I'll say this in closing. STAY THE HELL AWAY FROM THIS LOCATION! That's unless you have nothing else better to do with your time, or you work at the post office and just feel like standing in line forever shooting the shit with your co-workers. read more

My dad called from the hospital to get the hold off of his account and a lady Michelle was very rude and rushed him off the phone. He's in the hospital and confused and she wasn't even willing to give him a chance to think about it. Please avoid this credit union they are horrible read more

J.G I'm verry disappointed with this credit union bank I've tried several times to contact Lino a loan consultant in the la office. I'm Trying to finance my lease into a purchase I've left several messages no call back Lino knows all my information so now I'm looking elsewhere they must not need the business I'm truly dissapointed won't go back again . read more

i been a member here for years never had a problem never always nice tellers here sometimes long lines but hey are fast and does not take a long time like regular banks great place!!! read more

This credit union facility that I've been coming to for almost two decades is Awesome!! The Highlights of the establishment are easily Susan, Barbara and Britney!! While everyone there is great and do an admirable job it is my experience with these 3 ladies that make the long journey here the BEST!! read more

I'm only giving them 1 star because the system will not allow me to leave it blank. I recently had to take over my grandfathers accounts due to accident and illness and I called the branch and asked what I needed to bring with me so I can have access to his accounts. I brought in all original forms waited for OVER AN HOUR (closing time) for an employee to look at me like I'm crazy. I told her I needed to speak with someone regarding getting into his accounts. She tells me, " OK but we are about to close" ........and this means what to me. I bring in EVERYTHING I am told to bring in wait for an hour and now I need a doctors note????? OK so legal documentation DPOA for financial isn't enough? Never heard that before but ok I will follow your instructions because its no fraud here. I cant stand someone who is getting paid to do a job and cant even do it with a droplet of compassion. On top of everything she wasn't nice and sucked her teeth and walked away shaking her head when I asked to speak with a manager. This is a very serious and sensitive issue and it just amazes me when a customer service representative of a company is rude. If I didn't have to go back to handle his business I would never walk into that place again. HORRIBLE CUSTOMER SERVICE!!!!!!!!!!! read more

If I could give zero stars I would. The most HORRENDOUS financial institution I have ever had the displeasure of working with. They cancelled my debit card 3 times without speaking with me first, so while I was away on vacation I was unable to get home. This has happened three separate times. I am so frustrated and I REALLY believe this bank should cease conducting business. read more

Very bad customer service. They do not care for elderly people. I took my mom to the office to open an account and receive her Social Security benefit. As you would imagine the importance of receiving this kind of benefit. Priority One employee did not opened an account just because her name on Social Security card did not match with her Passport and ID card. We went to SSA office and request to change it. We went back to open an Acc. with the SSA receipt in our hand but yet they did not open an Acc. I took my 80 yrs old mom with all difficulties, three times to Priority One office and they did not care at all to make it easier. Of course we went to another union and did our business. They were welcoming and took our money with pleasure and respect! read more