Great place to do business! As soon as you walk in, you are warmly welcomed by the security guard,…read morewho is always so helpful. We especially like and appreciate Kimberly. She is knowledgeable, patient and friendly. There is plenty of parking in the shopping center and they are open Monday through Saturday.

Lus Maria Rubira Personally excellent customer service "The…read morestaff is so amazing I'm really grateful for the positive experience with excellent service. I got exactly what I wanted. Gardena Branch

I've been a member since 2003, and it's really disappointing to see how much Wescom's customer…read moreservice has declined over the years. Several Months ago, I came into the branch to inquire about borrowing money. After waiting for several minutes, I was simply told they couldn't help me because I didn't have an appointment. There was no effort to accommodate me or even offer alternatives beyond that. More recently, I came back to open an account with my son, expecting a better experience. Instead, I was told to just go online and do it myself. Again, no real assistance or willingness to help in person. Wescom used to go out of their way to support their members, which is why I stayed loyal for over two decades. Unfortunately, something has clearly changed and not for the better. Customer service now feels impersonal and dismissive, which is very disappointing for a long-time member.

The ATMs here constantly have problems. They took out the coin machine since they made a deal with…read moreCoinstar. Time to find a better credit union.

Marlene made a highly stressful process so much less so. Deeply appreciative of her expertise and…read moregreat customer service. Thank you, Marlene!

My reason for visiting Kinecta today was unfortunately not a good one, as my car had been totaled…read morein an accident. I explained to Michelle Orellana the documents I needed in order to file a claim with the GAP insurance company. She immediately expressed her sympathy, saying, "I'm sorry for your loss," and went above and beyond to help. Michelle even closed her lane so she could focus on gathering the documents I needed. She asked me to take a seat while she prepared everything, and about 10 minutes later she called me back to the window with all the necessary paperwork ready. Her kindness, professionalism, and willingness to help during a stressful situation meant a lot. It was truly a pleasure working with her and with Kinecta Federal Credit Union.

It's hard to believe that I've been a member of SchoolsFirst for 17 years as of this month. My…read moreexperience the entire time has been nothing short of phenomenal. My 86-year-old mother has been a member of SchoolsFirst since 2011 and each time she has visited this branch, all the staff have been very kind and accommodating. She has had to replace her debit card a few times and her original checking account was compromised, so they were able to help her cancel the old account and set up a new one with a new account number. The latest visit was with Bolivar, one of the credit union onsite bankers. My mother and I came to visit because her online banking account somehow got hacked and it reduced the functionality. Bolivar said the online account somehow had view only status so it was changed back to be fully functional again. He also suggested that the user name and password be changed, so we were able to get that done as well, using the credit union's computer. We had a very productive visit, and since my mother has some mobility issues, Bolivar was kind enough to help her walk to the front door before we left. Talk about going above and beyond! We will always have SchoolsFirst as our primary financial institution because we get 5-star service with every visit. Once again, if you qualify for membership, RUN don't walk, to the nearest branch and open an account.

always waive fees terrible parking…read morelots of new people so pick a long timer and stick with her velma [??] is the best

BE WARY OF OPENING A CD ONLINE. THEY CAN ASSIST YOU VIA PHONE EFFECTIVELY TO OPEN A CD…read more I applied as a new member to open and fund a CD online and to opening a savings account online. While I knew that a $25 minimum would need to be in the savings account, I had understood this could be funded separately from the CD account I opened, once my membership was approved. However, the CU diverted $25 to my savings automatically instead of allowing me to fund it separately. This meant that my CD wasn't fully funded and so diverted ALL my CD funds automatically to my savings account. I logged into the portal same day of CU membership approval $25 to fund the CD and was told via pop up message I'd need to call the credit union to initiate the process. When I reached out via their CU portal same day, the response also indicated a call was needed. When I was able to get ahold of the credit union by phone a week later, I was told that the CD needed to be funded the same day. I informed them of my efforts to do so, but this wasn't sufficient. They DID close my current CD and opened and funded a new one for me, and assured me there would be no fees (this recently occurred, so I'll update this review if any fees come later). While I'm ultimately satisfied with the result and do think phone support is effective and transparent, opening a CD online is not customer friendly and doesn't clearly disclose key details about how money will be handled, nor does it easily allow you to fund your account or transfer funds using online-only methods. Interestingly, by making it automatic that $25 is untouchable within the savings account until closure, they are making it automatic that the $15 membership is waived, ultimately SAVING members money. The issue, for me, is that it's unclear upon funding a new CD that the $25 will be diverted to the savings account, and will stall the funding of the CD. While I quickly determined the issue the day my application was approved, it's not easily remedied via online means. A call to the CU is needed.

Classic bait-and-switch I went in ready to open a CD after…read moreseeing an 8.5 % APY 8-month certificate advertised on this bank's own website. I even had a screenshot Once there, I was told it was a typo would not honor it Just a polite way of saying too bad i never been turned away by a bank that didn't want my money

It's disheartening that my long-standing relationship with Financial Partners, which started when…read moremy grandparents opened an account for me at the age of 17 as I prepared to head off to college. I've observed a decline in their services over the years, prompting me to gradually shift my funds to School's First Credit Union. The only reason I maintained my account was out of nostalgia, because my grandfather, who had a career in aerospace, has passed away. I visited this branch after being assured over the phone that any location could assist me in resolving an account that had been written off, allowing me to restore it to good standing. While the staff member I interacted with was kind, the limited assistance available was frustrating. When I attempted to reach the contact center again, a representative disconnected the call while I was trying to clarify whether another branch could accept my payment, which would save me a long drive. It's disappointing to witness the decline of this credit union and to experience the lack of empathy throughout the organization, including the lending department, which seems to have no support for members who may be facing temporary financial difficulties. I've worked for many financial institutions over a 10-year span, and I know that they tend to value the wealthy clients/customers, so I'm not surprised they were interested in assisting me or providing above-and-beyond service. However, I've always hated this culture and believe every member should be appreciated and valued, especially if they're loyal to the organization for over 20 years.

Aerospace realm bank and customer for many years. Service and quality consistently got worse,…read moreoutdated app, poor communications every time needing anything to do with loan or credit card. Decided to leave for another credit union after many years of hoping it would get better here but didn't.

I had a great experience at the Torrance branch of Arrowhead Credit Union on 3/14/26 around 9am…read more Unfortunately I didn't catch the representative's name, but she was incredibly helpful and thoughtful throughout the entire visit. She took the time to answer all of my questions clearly and made sure I understood everything before I left. I never felt rushed, and she was patient, professional, and genuinely kind. Customer service like that really makes a difference. Thank you for the excellent support--it was truly appreciated! God bless you, Cedric

All the tellers at this branch are remarkable! Very friendly, knowledgeable and helpful! Makes…read morebanking with them easy and stress free!!

Staff here is so helpful. They go above and beyond to ensure that my money stays in my bank…read moreaccount. This branch is always meticulous too.

Great service! Im a new member, and Im so happy I chose this branch to do business with. Everyone I…read moreinteracted with was knowledgeable, extremely friendly and efficient. I left this branch feel 100% confident in my choices and building my financial future.