Perhaps when enough folks say the same thing about you..it's time to look in the mirror. Thanks for reminding me the BBB looks into complaints. I'll contact them right after the DORE. Yes. It does involve PPM. You were warned there were serious issues and a very serious D&O claim. You sided with who pays you instead of remaining neutral or helping to stop the nonsense. In fact, you and your employees encouraged and participated in the nonsense. Now we are looking at serious home value losses as a direct result of your interference, blocking and harassment. The man in this photo is NOT the owner. The owner is Jennifer Yeardley. They are not in COS, they are in Denver. Everything about this management company is suspect including their employees who attend BOD meetings. Very young, zero experience in HOA or BOD. I'm a seasoned finance exec and corporate BOD member. These folks have no business charging $200 an hour to send some kid to manage BOD meetings. read more

Priority Property Management - Receipts from one of the dinners our BOD and their wives decided to take on the rest of our dimes. - Property Management Near Me - Colorado Springs, Colorado

They don't answer the phone and after MULTIPLE calls Jamie Allen will email you even though her voicemail recording says she will respond within 48hours to your voicemail. 2 weeks later when she does respond ( via email) she is VERY RUDE and VERY UNHELPFUL. I wish there was a negative star button because they definitely deserve it. read more

Once again, these guys prove they don't know what property is or how to manage it. They can't seem to figure out their books or how to run them. Our HOA board took over the management part (Since these guys sucked so bad) and left them with the book-keeping. These are the book keepers that had us with a $1.2m as our HOA balance. They charge over for payments made and are absolute crooks!!! Don't do business with these idiots!!! read more

A. I have witnessed discrimination in who is cited for lawn care. Someone on my street, who has always had impeccable and beautiful landscaping has been cited. B. I was also at a recent meeting meeting and I understand why M.K. thought Danston was an attorney by the way he was referred to. read more

The most terrible property management company by a landslide. The tenant portal needs to be updated, monthly emails are non-existent yet you are trying to increase HOA fees! Fix the noise decibel issues from Highway 115 it is 2x the legal decibel limit. You have an obligation to help fix the issue! read more

I have attended HOA meetings where PPM was coordinating, and they were unprofessional and behaved in an inappropriate manner. They were rude to a homeowner, and it was evident that they were only in support of HOA members and not interested in providing an open forum. The service fees charged are clearly not in line with the level of service one should expect. A ripoff! How does one become qualified to have a Property Management business in this state? A mail order license maybe? read more

I attended the board meeting for the Reserve at Broadmoor Glen this month. The treasurer introduced Danston Woods as a person we spend $200 an hour on. Not knowing anything about boards and such, I believed he was our HOA lawyer. The next day, I found out that Danston Woods is actually a PPM representative with no experience whatsoever in HOA or boards and is clearly NOT a lawyer. I was shocked because Danston appeared to be mediating between the board and upset homeowners. Now that I think about it..Danston was very young and appeared to be inexperienced. Why would we spend $200 an hour for this? Why would someone with no experience be allowed to mediate a board meeting between the board and pissed off homeowners? I also observed the treasurer "mansplaining" very disrespectfully to a female homeowner. It is very upsetting to observe this behavior which I have heard about over the years. I will be attending more board meeting and encourage others to attend as well. . read more

Refuses to return phone calls. Tried to first blame return to sender for emails not being returned then blamed an "ex employee" then blamed a problem with their system. Then tried to lie and tell me my husband and I never called because they can look back 10 years to see if someone called and I never did. Horrible service. read more

starting to regret buying a house with this HOA. lived here for just over 2 years and have already had my HOA fees increased twice. My vehicle was towed before sunrise without notice in front of my garage for the tire being a couple inches into the asphalt which apparently is an unmarked "fire lane". A proper HOA should work with home owners by giving notice or warning of the infraction to help make a pleasant community. Instead of spending my HOA dues on towing my vehicle without notice biased on a technicality, they should be using those resources on plowing the snow before sunrise, but that doesn't happen... read more

imposible to get in contact with! been trying to talk to someone for months but no one picks up, calls back, or is in the office. I'm at my Witt's end I just want a laundry key, very disappointed with their service read more

They would rather send you mail/email on a violation and hope to fine you instead of emptying out animal waste cans that have been over flowing for weeks. So much for looking presentable. Can't even send email to show compliant. read more

I live in one of there community's and it seems like I've always had problems with having friends and family over to my house, first I would need to get a guest pass so they wouldn't get towed but the HOA would not respond in a timely manner. They also don't work on the weekends so don't try to get a guest pass then. The HOA also told me I cant have more than two vehicles. I tried to get a guest pass because I was going to have some one over for a week but they said they don't give out guest passes any more and that guest can only park out there for 3 day before they get towed, I asked what if they are staying longer than 3 days, they said, then they have to park out side of the community other wise risk getting towed at owners expense. In the Revised Parking Policy and Rules page 4 section 11 line h it states "Visitors consistently and frequently parking in the community in excess of 3 days/nights per 7 calendar day period limit should contact community management to request approval for a temporary guest parking exception, which on a space available basis, may be granted for limited period of time. Any vehicle that does not have an approved temporary guest parking exception and exceeds the 3 day/nights per 7 calendar limit must park outside the community or the vehicle is subject to being tagged and then towed on next occurrence." also HOA monthly fees have gone up 3 time since I've lived here but the association just seems to get worse. They also have a tow company that patrols the neighborhood and will tow your vehicle in the middle of the night without warning, so imagine waking up and your vehicle is just gone. On there yelp page it says that there staff wears masks but was not wearing a mask when we had talked in person. Also there hours are Mon 10:00 AM - 5:00 PM Tue 9:00 AM - 5:00 PM Wed 9:00 AM - 5:00 PM Thu 9:00 AM - 5:00 PM Fri 9:00 AM - 12:00 PM, but if you try to contact them after 12:00 don't expect a response till the next day unless its Friday then you'll get a response on Monday. There are also 13 more 1 star reviews that have been taken down due to being flagged or Violating terms and services. read more

I really appreciate Jennifer and the rest of the team. They are friendly and easy to work with. Their knowledge and experience is indispensable. And as a community board member I cannot begin to imagine how much more difficult my role would be without them. ... I highly recommend PPM. read more

failure to enforce our HOA architectural standards by letting a resident paint their house a sea foam green and then not forcing them to comply with approved color schemes. failure to enforce residents to trim their trees and bushes from protruding into the sidewalks. read more

We got a letter from Jennifer yeardley. So I called her to see what was going on .she would not even let me come to word.her customer service skills are not there.she is rude as all can be .saying I was been rude .but she would not let me come to word.she also told me she is doing so much for glen filling 5.i dont see anything that she has done beside been rude the way she talks to customers/homeowners read more

I am selling a property managed by Priority. I think that at every turn, they are gouging me with huge fees and charging additional rush fees even when the payment was made earlier. So far I have paid this company over one thousand dollars for two pieces of paper. My realtor told me that one of these normally is 75-100 dollars but I was charged 375.00 and now the day before closing they needed nearly two hundred more to "rush" something that I was notified as being process on 12/10/2019. I think they are dishonest and my closing may now be in jeopardy. I am going to complain to my condo and suggest they go with a more reliable company. read more

I absolutely adore this company. I own a home in one of their communities and needed to update Priority with my tenant's information. They are always polite, prompt and helpful. I am so thankful my association cares enough to have our community managed by such an incredible team. Thank you, Priority Property Management! read more

Customer service is worse than Wal-Mart. Very argumentative and was actually told it is not their job to bill us. Cammie also told me she didn't have to listen to me and she would hang up the phone. read more

Created a Yelp account just to write a review on how TERRIBLE this HOA is. They blind side you, they play effing dirty. They claim they have sent you notifications/violations but when asked for proof they can't provide the proper proof of notification or you get completely ignored. The office staff doesn't answer their phones, so if you need clarification- good luck figuring it out yourself. They "send" you fines because you have a twig in the wrong place and because you didn't receive the violation, the fine triples because you weren't able to fix it in a timely manner. The board of directors can NEVER waive fines- you have to play email tag with the office staff- which like I said, never answer. So by the time you get a response you might as well just pay your fines and throw them the middle finger the next time they come and inspect your house. The WORST HOA anyone has ever lived under. We wish we didn't buy our home because of this HOA. Oh yeah. Once you've called them on their bull, they target you for EVERY LITTLE THING. including sending you delinquency notices even though you've paid your HOA dues. read more

Super friendly and answered every question I had politely! Helpful with understanding my problems and giving me proper proactive solutions.

Customer service was terrible. Never available over the phone, they took days to get back with me for simple questions. Snow removal was never in reasonable time among other things.... read more

Garbage customer service. Close at 2PM; you must be kidding. Will not return calls or answer phones. Not sue why we pay so much in HOA fees when nothing is done! read more

After recently moving to Colorado Springs we rented a lovely unit in the Ravencrest community which is overseen by Priority Property Management as the HOA. The unit itself, the area and neighborhood are all great. However, we've only been here a few months and the HOA is a nightmare. We've had an issue with parking and after attempting to contact and remedy the situation responsibly Priority Property Management simply tells us that they can't communicate with us because we're renting and don't own the unit. HOW AM I SUPPOSED TO SOLVE ANY ISSUES IF I CAN'T DIRECTLY CONTACT THE PEOPLE IN CHARGE OF HELPING TO MAKE IT RIGHT? I have worked and continue to work in property management and real estate for the last 4 years and to see behavior like this from a management company disgusts me. Open communication between the HOA, owners AND tenants should be a firmly enforced policy instead of the policy being no communication at all. Ridiculous. read more

Very Difficult to work with. STAY AWAY FROM THIS PROPERTY MANAGER! Manages our HOA (sort of). Does not send out Any sort of statement so when we were sent to collections over $125 which all of sudden turned into $650.00. I was a little shocked to say the least. After multiple attempts to speak with someone about the bill, I had ZERO response! Payment on their website is next to impossible because of steps required by mail to creat an account. Don't be surprised to have nasty grams in your mail box concerning a stick out of place in your yard or because a random car is parked in front of your house over night. This group is quick to harass it's community members but slow to act on any request. The office staff is unprofessional and rude, not willing to assist in any way with concerns about billing. Our entire street has issues with this company. I am not an avid review writer but in this instance, I felt it couldn't go unnoticed. HORRIBLE HOA. Not sure how they continue to be in business. read more

If I could PAY to give this company negative stars, i would!!! Im not sure if the previous reviewer doesn't see the complete horrible picture because they are the homeowner but I speak from a renters point of view. I rented a unit that i should've seen all the telltale signs and ran for the hills. Especially when i was not even shown the unit but merely told and i quote, "You checked out the unit downstairs right? Well ours looks just like it."!!!!!!! From the day of move in you can tell the previous renters were rushed out as their pictures and some dishes WERE STILL IN THE HOME!!! Not to mention all the stains on the carpet and everything VISUALLY not "readied" for a new tenant. From the first week we realized that the units were rented out to a lot of military which meant we saw a lot of tenants coming and going due to deployments and such. Now when i say "we" i mean a single family consisting of myself, my wife and our 4 year old daughter that's it. So as i was saying the units were rented out to various military families with various living "conditions". Some partied ALL HOURS OF THE NIGHT, some smoked cigarettes and marijuana and some were just plain and simply a**holes but no matter the case, my SINGLE FAMILY was blamed for EVERYTHING. Without ANY investigation or even a courtesy phone call we were getting eviction notices taped to our door every other day about something OTHER tenants were doing. Even as i pleaded with them to understand that i work 10 hour days, my daughter is at school and my wife is usually running errands or doing "household" duties they still would constantly harass me about cigarette butts, or loud music, fighting and one time even went as far as to say we were damaging property!!!!!!! On top of all the FALSE ACCUSATIONS they NEVER ONCE fixed ANYTHING in the unit. From a leaking ceiling in my daughters room to a faulty light fixture in the master closet. NOTHING was repaired by them coming completely out of OUR pockets. I would lose sleep with stress wondering how these people can still be in business when it dawned on me. They are used to military families who are in and out like a revolving door. So when were weren't going anywhere, they were going to make sure we did. Other units with the same floor plan as ours were renting out for at least $400 more than what we were paying. By us staying there they were losing a lot money they could be earning if a military family were in our unit. These people literally harassed us taking pictures of our balcony and checking our unit area and garage on a DAILY basis and ANYTHING they found out of place was blamed on us. Even when we put up surveillance cameras to keep documentation of this harassment they said we would be fined $1500.00 per camera if they weren't taken down immediately!!!! The last few months we were there felt like a prison. We caught ourselves WHISPERING sometimes just to be assured we weren't being too loud!!!!! IN OUR OWN HOME WHISPERING AND TIPTOEING!!!!!!! These people are completely unethical, unprofessional and completely SPINELESS and they NEVER returned phone calls or were always "out of office" when we would go in PERSONALLY to their offices. Unless you are a military family that doesn't mind paying extremely overpriced rent for a completely run down, dirty, unkept, mice and insect infested HOLE, take your business elsewhere, please. The way myself, my wife and our 4 year old daughter were treated i wouldn't wish upon my worst enemy.!!!!!! I also plan on informing KKTV 11 News CALL FOR ACTION TEAM about this completely heinous and basically illegal treatment by this company and ALL who work for them. read more