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    Prism Glassworks

    5.0 (1 review)

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    13 years ago

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    Martin Glass

    Martin Glass

    4.0
    (24 reviews)
    $$

    My SIL accidentally broke a middle pane of my 1955 door. Martin Glass arrived on time for the…read moreestimate. I had looked at the door, having taken framing courses, and knew it wasn't going to straight forward to remove the trim. I told the tech that and also said I hoped to replace the door with a new one soon that was energy efficient. Because I said that, they agreed to do my door as these 75yo doors can take cosmetic damage to remove the pane. Again, the glazer arrived on time. The end result, which he was proud of, was a tiny hole and a tiny crack ( easily filled with wood caulk if I cared). It was great! He was done quickly and I can't thank them more. Likewise with my SIL. But hey, cardboard and duct tape was more energy efficient during those really frigid days!

    I called to ask if they could send someone out to look at a leak in my window and the woman on the…read morephone interrupted me to say they didn't do that and that I needed to bring the window in... this is an installed 107" x 65" window in my home, that likely just needs to be caulked. She said I needed to call the manufacturer and so I explained that the manufacturer directed me to them and that they told me what the problem likely was. She again interrupted me to say she could send someone out but there would be a service fee and it would take a month. If that's the case, that's fine, but would never pay for a service here now that I've seen how they talk to people. Felt very much like they just wanted to get me off the phone. If you're too busy, just say that. If you can't help, just say "unfortunately, we don't do repairs of that nature" or point the person towards another business if you know of it. It costs you nothing to be kind.

    Ackman Glass & Mirror

    Ackman Glass & Mirror

    3.3
    (7 reviews)

    The experience I had with Rick Jr. with Ackman Glass and the installers from Lake Geneva Window and…read moreDoor turned into one of the worst customer service experiences I have ever had. At first everything went normal, Rick Jr. came out with Bill, the lead carpenter, to take a look at what the job entailed. I had showed them both what was needed. We discussed that they would need to do more framing for the new door as it would not take up 100% of the large opening. Bill and Rick Jr. assured me that this was not an issue. Ok, everything sounded great, let's do it! Door was ordered and an install date was set for the 1st of July 2024, I had a custom 4' wide Kolbe and Kolbe entry door installed. The door was beautiful, well-built, and made in Wisconsin. As soon as the door was installed, attitudes changed. There was some damage to the door and weather stripping. They ordered the weather stripping but ignored me on the damage. All good, you have to take the good with the bad, so I moved on. Door worked as it should, except it would rub on the bottom when shutting it. The installers would come out and adjust the "adjustable hinges." Now fast forward to March 24th, 2026. I inspected the door after the winter and found the door needed weatherstripping and adjustment, because it was rubbing on the bottom. The hinges were maxed out on adjustment, so I looked deeper into why besides its size the door was sagging so much. Eventually I got to the point of pulling the trim off the inside so I can see what was going on. The pictures attached show that the door and framing were installed far from correct. None of the hinges or striker plates are screwed into anything but the door frame; this does not follow any of Kolbe and Kolbe install requirements or common building practices. This has caused the door frame to warp on the hinge side due to the lack of proper framing and six 3" screws missing that are supposed to go through the hinges and into framing of the wall. I had been locking this door at night with confidence and now I see that it could have easily been opened due to the striker plate not being secured. I sent Rick Jr. an email with pictures of the install and the weather stripping needed. I received an email stating that Bill will try and stop out Friday. The next morning, I get the run-around email of "I showed Bill the pictures of your concerns and they typically do this when there is no framing behind the hinges but is anchored under the outside weather stripping". Dismissing all of my concerns. Now what am I to do with this? The person in charge is not interested in fixing this and the people that put it in say its correct. I called Rick Jr. and spoke to him on the phone and asked him to come over and look at it. The amount of arrogance and disrespect that Rick Jr. can carry in a phone conversation is overwhelming. Bill and two younger men showed up to look at the door with attitude and confrontation written all over them. Mind you my children are home at this time. I got cussed out and disrespected in my own home, Bill being the voice of most of this. Well, the kids are within hearing distance, so I asked Bill to relax. With a loud "F$%# this!" he walked out of the house. A few more comments were made and I lost my cool outside in the driveway, this amount of disrespect to me and now my home was unacceptable. I contacted the door manufacturer and was told after emails, pictures, and phone conversations were exchanged that the door was installed incorrectly. The regional manager's advice was that I have a local contractor remove and re-install the unit. After the words said and the actions taken nobody from Ackman Glass and Mirror or Lake Geneva Window and Door are allowed back on the property. That leaves me having to fix this myself which is fine because I know it will be correct. I had to think hard about leaving this review and honestly didn't want to, but I can't be made out to be a fool or ripped off without warning others.

    We used Ackman Glass & Mirror to purchase and install a shower door in our newly finished basement…read more I had a great experience form start to finish! The turn around time was exactly as promised/expected and service great! The gentlemen that came to do the install were nothing but professional and very pleasant to work with! We will definitely be using them again for future window/door needs!

    Mad City Windows & Baths of Madison

    Mad City Windows & Baths of Madison

    1.8
    (350 reviews)

    We are very pleased with our new kitchen cupboard doors from Mad City! Brent, the sales…read morerepresentative, was able to show us lots of photos of other projects on his i-pad, and he also brought samples of various styles and wood colors. We were impressed with how perfectly the new wood matched the original cupboards for such a seamless installation! We chose the arch topped pattern; we were able to use our original pretty backplates and knobs; we did update with hinges that were internal and more modern in appearance. Within the next month, a carpenter arrived to measure precisely for the project. When the big day arrived, two installers came promptly at 8 am. In two and a half days, the kitchen looked beautifully refreshed and new! Cody D. and Greg C. did an exceptional job installing everything! When they left, the kitchen was spotless! We HIGHLY RECOMMEND Mad City for your kitchen cupboard door replacements! Their representatives and their carpenters were very professional and their prices were reasonable! Enjoy the process!

    Everything from the time we called to arrange a visit for an estimate to the first time we were…read moreable to use the new shower was fantastic! Professional people, pricing, value, products and workmanship all get a 10 out of 10. They were so impressive on our initial visit, that we ended up buying that night and cancelled our remaining appointments with 4 other companies. Thank you, Larry Johnson and Nancy.

    Prism Glassworks - glassandmirrors - Updated July 2026

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