Worst place I've ever tried to buy a car. The level of incompetency and outright lying is crazy. I…read morewon't ever do business with them again or recommend them to anyone else.

Worst experience I have ever had getting a vehicle serviced. John Montelongo was my "advisor". Read…read morebelow for the timeline. Scheduled to take my vehicle in on Nov 4th. Dropped it off and was told they would look at it in a few days and give me a call. Why schedule a time to drop it off if they can't look at it that day? Whatever.... not a huge deal. Nov 6th 4:30PM - I still had received no call, so I called up there to get an update. John said he didn't have an update and would call me the next day. Nov 7th 4:30PM - I still had received no call, so I called up there again. Was told they found the issue, parts were on order, and they would call me when they get in. Nov 10th - No call. Nov 11th - No call. Nov 12th 4:30PM - Still NO CALL. I called up there again, was told they had a tech working on it and they would call me the following day as it should be done. Nov 13th 4:30PM - Still NO CALL. I called up there again, was told it would be done tomorrow around lunch, and they would give me a call when it's done. Nov 14th - 1:00PM - STILL NO CALL. I called up there AGAIN and was told "your vehicle is done, come pick it up before 5pm". MY TRUCK WAS UP THERE FOR 10 DAYS AND I NEVER RECEIVED A PHONE CALL FROM BRITIAN CHEVROLET. I even made them read me my phone number on the ticket to make sure they had the right phone number. I'm blown away at the lack of communication from this service department. WOULD GIVE THIS SERVICE DEPARTMENT ZERO STARS IF POSSIBLE. -Stockton Stinebaugh

We were car shopping for our daughter for something to go off to college in. Jojo greeted us with…read morea smile and listened to what we were wanting and was able to deliver with no pressure. He was friendly, knowledgeable, and made our car buying experience a good one. Alvin in financing was also great to work with and never made us feel pressured into buying anything. We went into this experience as most people do, wanting to run from them as they approached but drove away with a new car and what felt like new friends.

Purchased a pre-owned Subaru Outback 9-2024. The sales Rep was a total friend/attentive before…read moresale. After sale, didn't even want to be bothered with any questions or vm regarding vehicle issues. Sales Mgr. "wanted to up sale" multiple services that I told him did not want. (would have made vehicle 3500-4000 more than listed price). Per some "sleaze protocol" Sales Mgr. added what they call "Tire/Rim and a Windshield Insurance" to all vehicles. Would not take it off. (Another kickback scam used by this Dealership. And to make matters worse, a "500$ online voucher from the Dealership was "not honored due to vehicle being a "Good Price" deal and would "not qualify" in my case. In addition to a bad experience overall, the Detail offered, along with 2-Free oil changes and a Full tank of gas - Detail was a joke, "free oil changes" - disappeared when I returned for the first one. No one knew what happened to the promises offered prior to sale. (Was not written, so the free items "didn't exist"). Please save yourself a headache and spend your hard-earned money elsewhere!!

Everyone was super nice, and they gave me a new battery for my key fob on the house. It was a swift…read moreprocess, and they were upfront about what would be the cheapest thing for getting my key to work. They said to start with the battery for it, which is usually $5, but was free today! Made my day!

Have a new Nissan car (bought elsewhere due to lack of communication @ this location). Decided to…read moreuse them for my warranty work - oil change & tire rotation. After 2nd visit noticed my wheel cover missing. The woman in service dept says "oh yeah it was missing when you came in last week". When I told her No one mentioned it when rotating my tires ... was there before - they are the ONLY ppl who have touched my tires. She told me to "Calm down" & hung up on me. After much back & forth (initiated by me as my request for a call back was not forwarded) with Wes - who BTW generously offered to replace wheel cover free... he passed me to Chris / who did not reach out as promised. I called Wes & he assured me he would have Chris reach out. When he did his response was not genuine & he explained he talked with his customer service department about providing professionalism .... EVEN when it is NOT reciprocated by the customer. What a side slap & indicates to me he's being "forced" to comply. Thanks but no thanks... I can buy my own wheel cover & give my warranty work to another dealership. Until there is a change from top to bottom don't bother with Nissan Greenville service department.

Went to a mechanic in the metroplex, they diagnosed my truck problem and provided Quote. Im glad I…read moreasked for a second opinion at Freedom Ford. They Quoted me a competitive price. I had a feeling i could trust them more than the other mechanics so I went same day I called. They diagnosed and found out the real problem, and adjusted the quote down to earth and commensurate to the amount of work and parts involved. I'm so glad I went to Freedom Ford instead. Heather was my service advisor, and she certainly provided the best customer care I've seen at any other Auto Service in the past 20 years, in my opinion. Thanks to everyone at Freedom Ford for striving treat customers great!

This location is a good location to bring your vehicle in to be serviced. They are efficient. I…read moretypically book my appointment through Ford Pass. I also signed up for the automatic text reminding me to have my vehicle serviced and to confirm my service appointments. Every time I bring my vehicle to be serviced in at this location, a service advisor comes out promptly to greet me and get the process started. I've been in different locations where I would be ignored completely while sitting directly in front of a service advisor. Their waiting area has complimentary coffee, internet, and comfy chairs with a tv. Usually they get my oil change done in about an hour, which is really good in comparison to different locations that are similar or smaller in size. The staff overall is focused lol! Today I am getting my vehicle inspected, oil changed, and a complimentary car wash. Please be mindful that when you come here for a state inspection, the vehicle must be registered in Hunt County.

Tony the representative we worked wiih was amazing understanding and very helpful. Explained…read moreeverything to us and made sure we read the carfax. We got the down payment we wanted the payment we wanted... he pushed the payment into the new year... and we were gonna wait till Friday to pay the down payment but they gave us the car and said come by anytime Friday and enjoy your new car... when we purchase we will be going back and so will our families....

I had been taking my car to the dealership I bought it from starting with my transmission, after…read moremultiple repairs, I kept getting my car back with something else to repair and my transmission had gone out 6 weeks after it was replaced. I finally had enough and brought it to Greenville Chrysler, Jesus and Casey helped me out so much. I got my car back with no other issues, finally. I cannot thank them enough, and whoever the tech was who worked on my car, for getting it back on the road.

I would classify them as a bully as far as car dealers go…read more They have the mandatory dealer adds like a lot of dealers but they are up front about it. Their trade in values are about half of retail which that is their choice. BUT when you decide you wont be trading in your old car due to the 50% quote......they say a late model trade in is mandatory for you to receive their advertised discount. Thats a bully tactic and you can do better elsewhere. STAND UP TO THE BULLIES

This should actually be negative stars. 1 star is like 10 too many for this dealership. Do yourself…read morea favor and take your business elsewhere. I would never do business with this dealership!! They treat you terrible. I called to ask how to place a review and "Ethan" The sales manager would not tell me how to post a review. His said why would I tell you how to post a bad review? I asked to speak with his manager, and he told me he was the manager and above everyone else at this dealership; there was nobody above him to speak with, and if I didn't want to do business with what he was telling me, he was going to hang up and end the call. I was very upset with the "listed" pricing. The sales price listed on the website is NOT the sales price. AFTER he ran our credit, he told me that I was not eligible for the sales price because I did not have a trade in. Therefore, I lose $3K to $6K in the published price (Ethan said $3K, the salesman sent me a message telling me because I didn't have a trade-in, I lost over $5K). Yes, my credit was approved..... just for a price that was $6K over the listed sales price on the website. I would strongly advise against doing business with these people. This has to be the worst experience I have ever had in trying to purchase a new car!!!!