From the moment I first inquired about pricing and availability, Jennifer was incredibly responsive, informative, and a pleasure to work with! She stayed in constant communication throughout the entire process, and I truly appreciated her patience and understanding.
I was renting a claw machine for a work event, so I had to go through the proper channels and provide additional documentation, which ended up prolonging the reservation process. Jennifer never once made me feel like it was an inconvenience to her or her team. She was understanding, patient, and helpful every step of the way.
On the day of the event, delivery and setup of the claw machine were completely seamless. Our section quickly became one of the highlights of the event! The bright lights, fun prizes, and long line of people waiting to play were so exciting to see. The machine itself was clean, easy to use, and worked perfectly throughout the event without any issues.
I believe the sensitivity of the claw can be adjusted to make it easier or more challenging to win prizes, but I would definitely recommend keeping it on the easier side. It keeps the experience fun, exciting, and encourages people to keep playing!
We were also provided with play tokens and a key that allowed us to troubleshoot any issues and add more prizes to the machine as needed. I strongly recommend purchasing more than the included number of prizes--once people start seeing others win, the line just keeps growing!
Overall, I had an amazing experience with PrizeLab and would absolutely rent from them again. I've already recommended them to my coworkers, friends, and family. Thank you to Jennifer and the entire PrizeLab team for making the experience so easy and memorable! read more