Wow. I've never felt more confident getting auto work done before. Not only because there are such…read moregreat reviews, but because they were so efficient. The morning after I dropped off the car, I received a photo of all the work they were going to do with the cost of parts to cost of labor clearly outlined, a subtotal, tax and then the whole total. Once I said go for it, it was done in 24 hours and they texted me. I have one more thing that needs to get done, but they put my car in good enough shape and feel really confident driving it until the other part comes in. So excited I found this place!

Aaron Nathanson is a talented mechanic and kind and fair businessman. You can trust him and his…read morecrew to give you quality work at a fair price!

I continue to find the service from O'Brien to be the very best. Since i switched fro Tri-County I…read morehave never been more pleased. The service staff, especially Savannah, are very pleasant and helpful. They go out of their way to make sure things are done right. I make an appointment and i get in and out on a timely basis. The prices seem fair and I always get a written report on what was done and the status of my truck's condition. They also offer a mobile service which I've used to get recall work done. I saves at least a day in time driving back and forth.

We were in need to a car to replace one that was totaled in an accident. At the time, there was…read morevery limited inventory available due to recent staffing/parts shortages due to the pandemic. We were looking online and found the O'Brien had two new Ford Escape Hybrids available so we went right over first thing. We looked at both vehicles and chose the one we liked with more of the features we were looking for. Both were good vehicles, but the color swayed us to the one we chose. We had to leave for an appointment but returned to purchase the vehicle. Upon arriving, we found that the other vehicle was in process of being purchased also. That would leave the dealer with no remaining inventory on this model. There was no real negotiation over the price, which seemed high compared to other similar vehicles we've purchased in the past. In the current market, we had no choice but to buy the car at the price listed, or don't buy it. Even though the cost was spendy, it was a relief to not have to perform the song and dance, back and forth, with the sales team to agree on a price. The staff was friendly and accommodating. They offered us connection to the Ford Pass account that monitors our car online, a free CarFax account, and regular service reminders. Unfortunately, we live in Utah and O'Brien is in Shelbyville, KY. Our salesman and the service manager were willing to work with our Utah DMV to facilitate the purchase and get our license plates processed. Another Utah DMV requirement was a VIN number inspection by a local police officer, which O'Brien was willing to facilitate to get the sale. If we lived in the area, we would likely use this location for our service requirements. Our local Ford dealers in Utah have been less than desirable for service. We'd be hopeful that O'Brien would be better.

Five stars in 2019 and five stars more than six years later!…read more I called ImportDoktor after trying to get my tires balanced and rotated at Costco. They noticed that my back tire was wobbly (not the official phrasing but the gist) -- something they could not repair and that I should not drive on. I called a mechanic close to Costco, who kind of shrugged me off because they couldn't get me in that day. I then called ImportDoktor (should have been my first call!). They also didn't have availability but told me how they could tow it to their shop for $125 and get on it in the morning. They were so friendly and helpful that I went with them. From there, they were great about communicating with me, sending me quotes via text. They were able to finish it the next day and left my car ready for me to pick up. As much of a headache as this experience was, ImportDoktor made it as smooth as it could be. Now my car doesn't make the same worrisome noises that it was before. This is such a trustworthy spot to take your cars. Great customer service and repairs all the way around!

Absolute disregard for customers as far as I am concerned. I am mechanic but do not perform…read moreelectronic work or programming. I bring my Audi to this shop for a simple ECU program job 4-6 hours. No other issues with vehicle. Kid says he can do it. 5 months later after physically signing approving 6-9 hours (generous) during which they tried sale my batteries starters that weren't needed. I received my Audi back and a bill for I think 18 hours $1800 dollars folks. Kid showed me 12amp fuse as his issue. Stay away This isn't the place it was 20 years ago, pay attention the reviews and dates.

Great experience with him taking care of my '92 Miata. They just don't make em like that anymore,…read moreand it was a pleasant surprise to have a mechanic who had one (previously) and had an abiding love for them.

A synthetic oil change and windshield wiper replacement, a job well done. I know it is done right…read more This has not been my experiences at fast change establishments! A Jiffy lube tried selling me brakes( this happened over a year ago) My brakes are still in good working order. A Valvoline sold me a battery that went bad in several months. They didn't stand behind it due to change of ownership. I say no to quick change, and yes to a solid mechanic.

Good service they cleaned my car and made the interior look brand new and they were nice people as…read morewell. I would recommend this service to anyone who wants to get their car washed and interior refurbished.

Amazing service. They have so many good quality cars to choose from. Tony was wonderful! so…read morepatient, and helpful. I couldn't ask for a better car buying experience.

Disappointed kept my car for 7months, i was getting the run around, they didn't keep in touch I had…read moreto call, check the status it was always the same answer or the owner was working on it half the time owner wasn't there, I'll ask if the owner could return my call had concerns an questions. Serivce I'll give 4/10 I wouldn't recommend anyone else I had a friend came with there car, his car was there for 3 months and they didn't fix or give him any updates. Also poor mechanics need more training is my opinion. Idk but they'll never get my services again. Waisted time and money. my car actually at the BMW shop now

Absolutely will return to this shop if I have any future car issues. I asked them to look into a…read moreTPMS issue and do an overall check of my car. They were able to schedule me within 2 days. They called back gave me a full run down and a real assessment of what can be done vs. what needs to be done. Any other place they would have gone full speed ahead and charged and completed unnecessary work. You never know where to go or who you can trust when it comes to mechanics but this place is legit.

Have a 2007 Escape power steering pump go out. You know the horror stories about going to a…read moremechanic, not here. Took to Overstreet because of the great reviews. They did not disappoint! Excellent work, kept me informed on the progress. I found me a repair shop that I will continue to use again. Very, very pleased with the job they did. The shop is busy, might have to wait, but trust me, the wait is worth it. Great job guys!

Excellent service, honest mechanic, fair price. Usually busy, but worth the wait. A shop with…read moreintegrity.

This small locally owned body shop has given me some of the best service for my car that I've ever…read morereceived. My car was recently backed into, I wasn't sure if they were going to pay to fix the damage, so I started looking for the best options for me to pay to get it fixed. I was told about Tommy's Recondition by another mechanic who wanted to make sure I got what I needed. Tommy took care of my car and made it look incredible for half of the cost that others were quoting me. It's a small shop and it's tucked behind his house, but they do incredible work!