Been going there for years- most honest folks I've seen. They catch things that need work, and great service and value

Prompt service and no hassles. I had a pretty good idea what was going on, and the repair was in the range I expected it to be.

A good shop, good group of people there. How mechanics shop used to be but they brought it to modernity. You need something fixed, they'll fix it or let you know where to go, they're not gonna bend you over about the price either read more

Great response time and work done in a day for brakes. Steve called to review issues with car, quoted cost and by 4pm my car was ready. The cost was within the scope of services. read more

The work was done very quickly and they kept in touch to make sure I knew what was necessary. My car runs great. This was a great experience. read more

Fantastic!!!! This is the third shop that I visited, and the only one that was able to identify and fix the problem with my ABS system in my hybrid Toyota. They listened to everything I had to say, they were fast, efficient, and the cost was cheaper than I had expected. I cannot say enough good things about the workers and the great job they do. I will only be taking my car here from now on. Thank you so very much Gates Automotive! read more

Guy wouldn't work on my car cause I bought my own parts i don't know what type of business there running but I would think they would want to help the customers and at least charge me for labor so the fact that they couldn't screw me over in both ways and I bought my own parts he wouldn't work on my car and was very rude about it then wanted to show me the same exact car he has that I'm trying to get worked on like so much for the help I couldn't believe it. Every other mechanic shop will tell you bring your own parts and we will jus charge for labor but nope not this guy he wants to screw you all the way around. read more

At this time that I am typing this, Gates Auto have my car. I worked with Gates in the past and they are always and forever be my first and last choice. My car had issues recently, I had to take to another reputable local shop due to distance, will keep the name anonymous for now. I left with $250 (towing & diagnostics) without a single thing done, after 7 days! oh I was told it is a wiring problem. I was also told it will take 5, 6 hours which "will cost you alot of money". So I towed it to Gates yesterday, and they called me after a look this AM, they say, 1-2 hours to fix the wiring, and they called me before 2 hours and it is DONE. 7 vs, less than a day, and 2 vs 6 hours of work, just imagine the hourly labor money difference you are paying. And they also found secondary issues, which I kind of knew, and they are fixing it now, I gave them the green light to fix whatever they think I need because I have 100% trust in their ethics, practice and skills. They are not expensive either. This should be your first choice; your car is your baby and this is THE very most trustworthy clinic. read more

Quick and very easy to work with. The service is first come first serve as well, which is fair.

I can not say enough of good things; family owned business and top tier service at affordable prices! They are always busy because everyone knows when you find Mechanics one trusts, that's where you go. They been in business for over 50 years. read more

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Gates was recommended to me by a friend some years ago. I think it's difficult to find a mechanic that is both good and honest; but she swore by them, so I gave them a try. I'm glad I did. Gates is a small, locally owned shop on Bardstown Rd. In my experience they are quick, honest and not ridiculously expensive. Since getting a new car a few years ago, I haven't needed Gates for anything but tire repairs -- but when I think I've heard a noise or am paranoid about something, they are always willing to listen. For example -- my engine light is on, all the time -- this concerned me. I went by Gates, they looked it over, did a engine diagnostic and told me it was a sensor in the gas line -- some built in feature that all newer cars have. They said it was nothing major. They could fix it, but it would require flushing out the system and a few hundred bucks. They advised it wasn't anything harmful or necessary really. I appreciated that transparency. I can also vouch for quick tire repairs. With all the construction around town, my tires are like a super magnet for nails and screws. I've gotten 3 in the last year. Normally I'd call my Dad. He'd jack up my car, take off the tire, do the patch, reattach -- about an hour, and all the hassle. Luckily, my car dealership offers reimbursement for tire repairs during the first 36 months of owning your car. So -- I pay Gates $15; he repairs it in, no joke, about 4 minutes. No removing the tire -- finds the screw, does the tool things, quick patch, air and I'm on my way. Moral is - I like and trust these guys. Should there ever be a serious car problem, I'd have them look at it first. read more

Gates Automotive - I called about my tire; when I got there, he literally stopped everything to fix the leak in the parking lot. Visit was about 5 min total! - Auto Repair Near Me - Louisville, Kentucky

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These wonderful people are incredibly professional and do excellent work! I've never once had a complaint about price, work completed, or timeframes quoted. Whatever your issue, they will hear you out, run the necessary diagnostics, and get right down to the issue at hand. Also, if you ever need a tire patched in an emergency, these are your guys! There's a reason that they had such a stellar reputation in the Highlands! read more

I've used Gates for several years and they ALWAYS do good work! Excellent cost-effective service! Highly recommend!

I contacted them online about my VW. They replied via email the next morning. Sadly, they do not service imports but they gave me the recommendation of a garage that does. I looked them up them online (also 5 stars) and called to make an appointment. I appreciate that even though Gates couldn't fix my car, they pointed me in the right direction without delay. read more

amazing service! i called an hour before hand to have a tire put on my car. once i got there they were ready to go and had my tire on within a matter of minutes. read more

Recommended to me by a coworker and she was dead on. I had been told by a few different shops (1 in AL that first looked at it and then 3 here in town that I called) that my AC went out because I needed a new compressor. The shop in AL had done a flush and fill and that wasn't the problem so they and everyone agreed that's what it was and gave me quotes. The quotes ranged from about 700-1100, so I was calling around to get the cheapest! When I called the guy at Gates, he told me it might be a couple other things and not the compressor at all. So, I gladly brought it in the next morning. But lunch they had looked at it and were pretty sure it had to do with the electronics (which is apparently common in VW). Another point worth making, some mechanics don't work on VW and these guys do, and well. So they fixed a bunch of wiring and such, and my grand total was like 100 bucks. And now my temp gauges and the things on the dash all work. Being a young female, I often get yanked around, spoken to like I'm stupid, etc. I can honestly say, this is the best experience I have ever had with a car shop. Couldn't recommend them more. read more

Gates Automotive - From website - Auto Repair Near Me - Louisville, Kentucky

I was steered toward Gates Automotive because of its Yelp reviews, and I can say that they didn't let me down. As many of the other reviews have said, it can be hard to find a good mechanic -- not that mechanics are inherently bad, but there is such a knowledge gap between us lay-car-people and the folks who really know how to make our cars go. So along with being good under the hood, the mark of a great mechanic includes instilling trust and having good communication about what needs to be done to get our wheels on the road again. And Gates Automotive fulfills these. I've now been to Gates twice in the past month or so for two separate issues. Gunter, my VW Jetta, first was afflicted with break lights that would not turn off, even when the car was not running. And then my rear tire became flatter than a pancake smushed under the wheel of a steamroller in a paper factory. In both instances, Gates could get me in sooner than any of the other mechanics I called. I think at most I had to wait two days to have it looked at, and that's only because it was over a weekend. And they got my car back to me within a day and for a decent price. With the tire, they even called me back to say they had found a cheaper tire that was still good quality than the tire they originally quoted me. So they were going to knock some money off the price of the repair. Gates is also close to my home in the The Highlands, which is a big plus. I'm able to drop off my car and walk back to my house. And the guy at the desk was able to direct me to some specialists who could address Gunter's other issues, including a missing hubcap and a ceiling liner that's falling down. (Gunter is in need of some TLC.) But at least I know that at Gates, Gunter is in good hands. read more

Look...no one loves needing to get their car repaired. But Gates makes it as painless as possible. And I can't express how much I appreciate them! Last summer, after a few futile efforts to 'repair' my car's air conditioning with freon recharges...it was distressingly discovered that the evaporator core was the piece at fault. The labor to perform this kind of repair, at least for the car I have, is extensive. I got one quote that told me it would cost $1500 and take two weeks. Before I blindly signed off on that, I decided to call around and get some other quotes. Gates was not the least expensive. It was squarely in the middle of all the quotes, and on par with the quoted timeline. But they were within walking distance of my home and general hanging-out-area, and the convenience to my daily life during the repair time was key in my selection of service providers. But they have earned my love and loyalty. I haven't needed any repairs since this one...but I have recommended them and would return in a heartbeat! Anyway, when I called to schedule dropping off my car and beginning repairs, I was pretty certain what was wrong. After dropping it off, they called a few hours later to confirm that their initial inspection of the car matched up with what I had told them, so the quote would stand as it was delivered. No surprise charges and no surprise extra problems! I gave them the go ahead to start the work on my car. The repair was supposed to take about 5 days, and I needed to drive to Wisconsin for the end of that, so I asked that should it be completed while I was out of town, would it be an issue to pick my car up a couple days later. They replied that was no problem. After finding out about my travel plans and that I would be renting a car for a week, they mentioned that if it was possible they would try to complete the repair before my departure. No promises, but I appreciated the care they had to make my life a little easier and more affordable during a time of stress and inconvenience. They said they would call before 4pm that Friday, a couple hours before I intended to leave. And dudes...THEY FOLLOWED THROUGH. I did not expect it and was fine, resigned to having a rental car for my trip, as long as my car was fixed a ready when I got back. But they called me shortly after lunch, 3.5 days after dropping my car off for the repair to be started, to say they would be done by 5pm and I could come get my car! I was floored! Ecstatic! Over the moon! Sure, I had just forked over almost $1000 and my wallet was weeping. But my car was fixed, blowing out chilly air for the first time in months, and they saved me about $80 by allowing me to return that rental car 4 days early! Gates went above and beyond in the area of customer service! I could not say better things about my auto repair experience! And I never really thought I would even HAVE good things to say about such a routinely frustrating necessity. I honestly hope I don't need their services much going forward, but if I do...I know they are there for me! read more

There are a lot of places you can go to get an oil change, most of which are big national chains. I wanted to choose a locally-owned small business to do my oil change, and I'm glad I chose Gates. I called and they were able to get me an appt within a week. I dropped my car off in the morning, which was smooth. I had planned on going for a 60-minute workout, with the hopes that my car would be done in that time. Halfway through the workout, I received a call saying my car was ready. Not only was the oil change fast, but the price was reasonable and they didn't try to upcharge me on anything (which happens most of the time at the national chain places). Friendly, fast, reliable, and cost-effective--all great qualities that you'll find in Gates Automotive! read more

Gates has never worked on my car but so grateful for their straightforward and reliable referral. My ignition locked up on my Honda, and my mechanics could not fix and told me I would likely have to use dealer and would likely lotsa dollars but the reviews on both Lville dealers very sketchy. So I started calling well-rated auto shops and Gates listened to my description and immediately said "Call Cooks Lock Svcs- they'll fix and are good to work with." They did and they were but great thx to Gates for the assistance. I was impressed the took the time to listen and help when no$ to them. Thx!!! read more

I was a regular at Gates back when my old, beloved Toyota Tercel kept me in and out of the mechanic's bay. I hadn't needed their services for several years after donating the car and moving away in 2011. Today, I found myself back at the garage to show my mom's ride some TLC. I discovered that she had a break light out, so I called the trusty folks at Gates this morning to get a ballpark estimate. David Gates was very helpful and told me that it'd cost around $10 and that I didn't need an appointment. I pulled into their lot about 45 minutes before closing and someone helped me straight away (& discovered two bulbs out). I would always call first though as this was a minor repair. After grabbing the replacement parts, the mechanic quickly popped the bulbs in and rang me up. I was in and out in under 20 minutes and for less than $16 (two bulbs pushed the price up a tad). Gates Automotive did extensive work on my Toyoya and I always felt that they were honest, fair, and speedy. I can't praise them enough! The service I received for many years continues today and I would recommend the, to anyone and everyone who lives or works in the Highlands corridor. Great people doing quality work at a good price. Can't beat it! read more

I needed my tire patched.. they were super helpful, very friendly and got the job done in just a few minutes! 10/10 would go back

I don't know why it's taken me so long to write a review for Gate's. But here it is: they are straightforward, friendly and timely with my repairs. We have used Gate's as our go-to mechanic for 4-5 yrs now. I find them to be a trustworthy shop. They will tell me what I need and more importantly, not need for my cars. A couple of years ago, I took my car to one of those oil change/tire chains or a quick oil change and got this diagnosis: your car needs new shocks and struts: $1100; you also need new tires: $1200. I did not trust their answer for such a big bill. I took my car to Gate's for a second opinion. What they found is that my car was riding bumpy only because I needed new tires. I did NOT need new shocks and struts. Gates gave me a detailed breakdown of the tires suitable for my car. I was able to get a nice set of new tires for $625 from Gates. That was more than 25K miles ago. My car is running smoothly, and still has no problems with its shocks or struts!! Another built-in bonus with Gates: they are on the bus route! I am so glad to be able to drop off and pick up my car without needing rides. read more

Great service. Took time and care and was very flexible. Was having trouble identifying my problem at other places and they found and fixed it right away. Highly recommend. read more

I got an oil change and Honda B1 service here a couple weeks ago. They did exactly what was needed and gave the car a good inspection. They squeezed me in quickly, and I was able to do it all same day. One note, their submission form on their website wasn't working for me. I left them a message to let them know and they called back right away. It may be fixed now! read more

These folks can be trusted to do quality work at fair prices. I've been going to Gates Automotive for a few years and have always been satisfied with their service and prices. I wouldn't go anywhere else in the Louisville area. read more

HOLY SMOKES. THIS PLACE. Okay, to make a long story short, I needed a patch ASAP on one of my tires, and had my lunch hour to try and accomplish this (and one of my co-workers raving about how awesome this place is!). I called ahead, and one of the wonderful staff members notified me they could path my tire within 20 minutes. Thankfully, I work right down the road and quickly got over there, feeling so elated I could take care of this! Upon arrival, I was greeted very nicely and quickly one of the staff members (wish I caught his name!) helped me. He quickly found the tire that had the leak in it, and got the screw out and patched it up. He was honest with me, and told me that it wasn't 100% guaranteed with the patch, due to the angle of the screw. He told me further that chances are high though it will hold and work, if not, he notified me I may need a replacement tire (which they could also help with, if it does come to that!). I loved how straight forward and honest he was. Truly, I never really get that kind of experience at a car mechanic! Especially other places try and find "other problems" with your car, even though you came there for one thing... Best part about this experience? He did it all in 10 minutes. Yup. Thorough inspection, finding the problem, solving said problem and all for $15?! I was just stunned! I left one happy customer, and I know that if I do end up needing a replacement tire, I will be coming back here! read more

Literal scam. Charged me $96 to tell me my air compressor needed replacement which i already knew and i had already told them on the phone before i brought it to them. i've taken my car to them FOUR times and only left with repair one time. the first time i took my car they told me nothing was wrong and then it broke down on me a few days later. then they charged me hundreds of dollars to fix the actual problem that they missed the first time leading to me paying for a tow truck because the car wouldn't run. took my car again and they told me the heating coils weren't good but i didn't need to replace it because it "wasn't going to do anything to the car". then my AC stopped working (randomly) telling me the compressor was out so i took it to them for repair and they wanted over $1,100 to fix it so i declined. when we went to pick up the car after they spent a whole two seconds looking at this morning they charged $96. my boyfriend went inside because i was too angry to talk to them and he said the cashier was disrespectful and mumbling under his breath when he had a complaint about the price. they are ripping people off. read more

Gates Automotive charged me $1500 for the work they did on my car earlier this year. They were supposed to have fixed my breaks but instead they left air in my break hoses, left 3 broken calibers, and the master cylinder they "replaced" was broken beyond repair or worth. I completely lost my break power. Obviously, not trusting them, I had to go somewhere else. I found out just how much damage they had done rather than fix the car after having to rent a $600 vehicle for 3 days from Enterprise. I strongly recommend no longer going to them for any vehicular repairs for anyone. Thankfully today I have my car repaired and my breaks are now working. Take it or leave it. But it happened. I have receipts to prove it all. Do not go to Gates Automotive. They are untrustworthy, and left my vehicle in complete disrepair. read more

Best service in town hands down. They did oils change and AC service before my heading out on a long trip and I am glad they took care of everything right. No hassle check in and car was ready when they said it would be upon return, right next to main bus route so I didn't even have to arrange for a ride. read more

My car has been making a weird noise and I've been told multiple times by chain stores like Valvoline that I need like 50 different things done on my car like transmission fluid, coolant blah blah. The people at Gates were so honest/ told me exactly how long I could wait before I got things done. Looked at my car the very same day and gave me options on when I could come back if I wanted to for maintenance services. read more

Got my car fixed within minutes. When a different place couldn't even figure out what was wrong. Great customer service and reliable. Charged me fairly for their work! read more

We've taken 3 different vehicles to Gates over many years. They are fair and trustworthy. We'll keep bringing our Honda's back here.

My wife and daughter were traveling to another state, passing near Louisville. Several indicator lights came on and the speedometer stopped functioning. I first checked dealerships, which did not seem to have good review, and then I found Gates'. I called at opening the next morning. They were about as accommodating as they could be. They went the extra mile and drove my wife and daughter to a nearby Enterprise rental location! I communicated with them during the next few days. In the end, the part we they thought I might need was not available, but when the car was put back together, everything was working again (and they didn't really know why). So, they just charged me labor. Overall, a good experience. Thank you, men, for your help. read more

My grandfather once told me to that once you find a mechanic you can trust, stick by him and never look back. It was very specific and strange advice for an eight year old to get, but something I've taken it to heart over the years. And Gates Automotive is truly one of the best locally-owned family-run neighborhood car places I've seen in years. They are straight forward, honest and helpful on all repairs big and small They can get a bit backed up so if you need something lickety-split, this may not be the place for you. But their prices are fair and they've been in business since like 1832 or something crazy for a car place, so they have a longstanding reputation and customer place. In short: Gates is a fantastic place to take your car. read more

I worked for these guys while I was in college and it was still a Chevron station. I will never take my car anywhere else as long as I'm in Louisville. They're extremely friendly, honest and reasonable. They work on all makes and models and typically you can get your car back the same day. The only time I've had to wait longer was if the part had to be factory and couldn't be ordered through the local auto-parts shop they use. I don't know if this is still the case, but the only thing they didn't do when I worked with them was front end alignments, they usually refer to Conn's Body Shop for that. read more

I've taken my Acura here a few times now - some minor to serious work. I've been satisfied every time. I concur with the other reviews - these guys are friendly, reasonable and straightforward. Pricing is also on par with other shops that I've heard about, but being in the Highlands, it's super convenient. Ask for Lane for Honda/Acura. read more

Let me start by saying I dread needing a mechanic because I just don't know enough about cars to know if what the mechanic tells me is true or completely a lie. I really need to learn more about cars but well...that is not very interesting to me. So, I've been to a few mechanics around Louisville and I know for sure at least one was ripping me off every time I brought it in. Finally, after seeing some good reviews, I took my car to Gates in 2013. I've taken my car there three times and have been satisfied every time. I really believe they are honest and straightforward. In fact, one time, they told me that what another mechanic had told me was probably not the case. They asked if they could try rotating the tires to see if that fixed it first and if not, they would try something more extensive. Thankfully, that did fix it and I only spent 30 dollars. I also like that Gates is a local businesses in my neighborhood. I can drop my car off and walk home which is pretty convenient. After a search for a mechanic, I've found the one I want to stick with. read more

Nearly two years ago I started having a problem where my gas take was rejecting fuel. I took my car to the dealership to have it repaired. Three visits and nearly $1,200 later, the problem still wasn't fixed. A few weeks ago I decided I couldn't deal with the problem any longer and went to Yelp to find a new mechanic. I saw Gates had good reviews and it was close to my home so I made an appointment. They took their time and did plenty of research and troubleshooting to make sure they were actually fixing the problem and not just throwing parts and money at it. After just one visit and only $350, they FIXED my gas tank. 100%. I could not be more pleased with Gates. I've definitely found my new mechanic and will be back in the future. read more

This place sucks ! I asked to have the ac fixed And they flat out told me that they're not interested in doing it who says that I would never recommend this place read more