We moved to Louisville about 2 years ago and I had a wonderful relationship with my Service center…read morein South Florida, Tires Plus. So my initial inclination was to go to tires plus right down the street from our house. Well that was the biggest mistake that I made. They "saw me coming" and basically fleeced me for $2,000 only to tell me my Explorer couldn't be fixed. I was leery about starting with another tire place, but I gave Big O on Taylorsville Rd. and try and was very satisfied. THey did my normal maintenance and did a find job at it. When I needed a head light replaced they went out of the way to find the right part. But to show their true colors took until this week. My power seat wasn't going back and forth, so I called one Nissan dealer who told me the could see me at the end of July -- 4 weeks away. THe other deaier in town said they could take in the car, but let me know that I would need to pay nearly $200 in diagnostic charges before they would do any service because it was Non-Standard service that I was bringing the car in for. SO I called Big O and they said to bring in the car. I left it there the other afternoon and within an hour I got a call from them telling me that they would need to remove the seat to figure out what was wrong and that may run up 1-2 hours... was I OK with that. I had no issue, as I knew that would need to be done. THe next morning I got a call saying my car was ready, When they took the seat off they found debris in the track that was blocking the seat. My total charge was for one hour of labor and about half of what the "diagnostic fee" woudl have been from the dealer. They could have easily taken me for a ride for several hundred dollars, but that's not their style. The level of honesty that these guys show is incredible. Needless to say, Big O on Taylorsville Rd. are the only ones that are going to do any work on either of my cars from here on in.

Used to be really good people who didn't rip or scam people. In the past year or two they…read moreconstantly try to tell my family and I things need to be replaced or try to not give us warranty prices for tires. Ripped my mom off on brakes, try to make my dad pay full price for warranty tires, and told me my "timing belt" needed to be replaced for 2k (i have a timing chain) just bc of leaky oil.

They took the time to look over my car and its issues while also informing me on why was being done…read moreand what was found. Really felt valued while being there not just a customer spending money . They also had great prices. I recommend them for my repairs and upkeep if needed in the future . Amazing

Man oh man, if it wasn't for this shop I would have been in a horrible place…read more Spent good money at another certain shop that is "Toyota specific" in Middletown. And they destroyed the studs on my exhaust manifold from a simple bolt on magnaflow exhaust that should have been no more than 2 hours and a few hundred dollars. It left that shop leaking and loose, right rear cat failed and magnaflow honored the warranty and shipped me a replacement. Brought it back to have them swap the part and fix the leak. It leaked even worse and the owner told me straight to my face that it was not leaking and it didn't fit perfect cause it wasn't OEM. I finally find Eric with performance automotive and come To find out he even used to work at ams, so he knows what he's doing for sure. After spending 3 hours removing the old stripped studs and putting in new hardware, the magnaflow exhaust all went into place perfect like an OEM part . Had some other parts that needed to go on before a trip back to California and when I went to drop off truck my alternator was showing signs it was going out. Got all the parts together and he managed to swap that, installed my traction bars, do my carrier bearing on my driveshaft, and airbag cradles. Truck drives perfect now and while his shop rate may be "high" to some people, he actually is working that full hour and doesn't just sit around. I'd rather pay more per hour and less hours and ensure it gets done than some of these other shops in the area that charge less per hour but bill you more hours and mess things up like what I experienced that he had to fix. Overall you get what you pay for and simply put, He's the only shop I would ever go to out there.

Chevy truck would not start. Christian diagnosed the problem within 20 minutes and corrected the…read moreproblem. Very courteous. Good communications & explained the problem and how to reduce chances of recurrence. i highly recommend this company.

I have a 2009 corvette that I've been fighting electrical issues with. The mechanic, Ruan came out…read moreand fixed it in 15 minutes. Before people start whining about a $200.00 initial service fee, they need to factor the price of a tow and labor. Couldn't be more happier with the end results.

Yet another wonderful experience at The Shop for my auto maintenance. Although there are many other…read moreauto repair shops between my home and their location, I have been faithfully traveling to The Shop since their opening. As a woman, I value being treated respectfully with honesty and integrity. Steven always has my best interest at heart. His crew cares for my vehicle as if it were their own, with options, choices of when maintenance needs to be done, what can wait, and costs to choose from. Ladies, unfortunately, most of us have had a less than ideal experiences with mechanics and auto repair garages. Steven and his crew will treat you with respect, will assume you are intelligent, and capable of understanding their diagnoses. I recommend The Shop to everyone, especially women. Always a great experience. I drive to the east coast alone multiple times a year and have The Shop "bless" my German vehicle for road worthiness before I go. It is so reassuring for myself and my family.

Highly recommend The Shop for any repairs or even just an oil change! Super friendly staff and very…read moreprofessional. Time efficient too!

Really great service, reliable, and fast. Anytime I need a tow I'm gonna call them. And price is…read moregreat!

Someone stole my catalytic converters! Dalton's was super helpful and quick to respond, unlike some…read moreother tow places I was getting quotes from. I got the tow scheduled for the next morning and the driver was fast and super nice. $120 for a 15ish mile tow was well worth it (LAZO's charged me $120 for a .5 mile tow...) Will definitely call again if I ever need a tow