I contacted Nerds on site through an internet search. I received a call in secs.. I met Bern, who…read morecame to my house to fix my printer and update my pc and iPhones/ipads. Bern was very friendly and amazing how sklled he is With computers and iphones/Apple. Bern got my printer up and running and now we can use our iPhones to print docs. 10 out of 10 Bern. Thanks so much. I will definitely call him in the future.

I requested a site visit to repair my PC. Originally, I spoke with the technician Francis and we…read moremade a tentative agreement for one of their techs to show up to my place . Two days later No return call, so I called them back and they said there was some miscommunication. I requested again, a sure visit . On the day of the site visit, no technician showed and no calls from the company at all!

I normally wouldn't think of making a public statement like this, but I figured if it saves someone…read morethe grief then it's worth the trouble. I recently had Claudio from Nerds 2 You come into my home to fix my computer because of a keyboard and mouse pad connectivity problem. In order to do my editing I basically had to use an external mouse rather than the mousepad. Annoying, but other than that, my computer was in good condition. I read this company's reviews and everything looked pretty legit. When he visited he told me it was a cable problem and proceeded to dismantle my computer in attempts to repair it. He also told me my battery was "pretty much fried and about to catch fire" and I should order a new one together with the new cable. He kept talking about how Macs are the worse computers out there and they all fail the same way. Now, I'm not computer savvy at all so what I didn't realize at the time is that he had destroyed the original batter by forcing it out and that's why he was ordering a new one. When he returned to install the parts a few days later he told me the new cable wasn't working and he needed to reorder the cable as it was "probably a manufacturing problem" but it would be just a couple of days. Several days passed and I didn't hear from him. I do editing work so without a properly working computer, I had my clients anxiously waiting to get their packages in a timely manner. I called him to ask what was taking so long and he replied he'd never heard of a photographer not using a mouse to edit, so he thought I was ok to wait. I was ticked off so he offered to "squeeze me into his tight schedule for the following week" When he visited next he worked on it for a bit and then proceeded to inform me that this was actually not a cable problem but he could order more parts to repair it. But if I did not want to spend the money he'd reimburse me for the cable and battery. At this point, I wasn't convinced he knew what he was talking about and told him to just leave it there. So he put the old battery back and left. This is when the fun began as my computer started constantly crashing and giving me error messages. Now it cannot be moved or even touched sometimes without it crashing. I called him back immediately to let him know what was happening and sent him an email with screen-shots of all error messages. His response: "oh how odd, I've never heard of a Mac giving these kinds of errors". Then his phone "glitched" and the call got disconnected. When I called back it went straight to voice mail. I have since left several messages on his phone. No response. So basically (I'm a bit embarrassed to admit) I paid this person to come and break my working computer. For a company that advertises "Being Best in Edmonton 2 years in a row", this unprofessional behaviour is completely outrageous. And I felt it should put out there. People get away with these kinds of things because people like me are too mad (or embarrassed) to speak about it. Sorry pal, this is NOT ok. So, lesson learned, but this is my review of your "services" and it's going everywhere. Hopefully, it'll save others some grief and money.

Quick review for a broken screen on a laptop. Great service!…read more Super fast and came to me. Had screen next day and took an hour to fix. $100 for screen and $70 to install. Better than geek squad quote of $350 for my GF. Will use Claudio again! Thanks for the quick help.

I came to exchange my Apple phone case because it was peeling off, and I have a one-year warranty…read more However, they refused to help, explaining that they are not an Apple Store, even though they call themselves "Apple Experts." I spoke with the receptionist, who said she would contact upper management and get back to me, but I never received a call. A couple of days later, I stopped by again, this time asking to speak with a salesperson, as an Apple service technician had recommended it. As soon as I started to explain my issue, the salesperson immediately refused to send my case to Apple, claiming it would cost too much. He then began yelling at me very loudly, telling me to leave because it was "private property," and verbally abused me, calling me names. I was in shock and couldn't believe how aggressively he was acting. I honestly felt scared, as if he might even become physically abusive. His name is Mark Nelson, and his behavior was completely unprofessional, frightening, and unacceptable. I will never return to this store, and I cannot recommend it to anyone. It was rude and disturbing, and I feel it's important to report this so that it doesn't happen to anyone else. Please avoid this store.

I purchased a new iMac from WestWorld in Edmonton in 2020, only to later discover that the model…read morehad actually been manufactured in 2017 -- three years prior. This significantly reduced the lifespan of software support and performance, something I believe should've been clearly disclosed at the time of sale. When I brought this up, the store claimed they didn't know the model year, but as a certified Apple retailer, I find that extremely hard to believe. Most recently, I returned to the store on April 7, 2025, to have the iMac checked, already knowing (based on Apple's own diagnostic support) that the issues were related to its age. I explained this to both the service desk and to Jessica, who helped me when I picked it up. Her customer service was not professional -- she appeared frustrated with the number of customers waiting and did not speak kindly or respectfully to anyone at the desk. Jessica brought my computer out from the back carrying it in her hands, not in the box I had originally provided for protection. I immediately noticed a substance smeared on the screen. When I asked about it, she responded dismissively, saying it was from her hands, then casually sprayed Windex on a cloth and wiped the screen -- a method that is not recommended for Apple displays. I was shocked by the lack of care and attention shown to such an expensive piece of equipment. For a premium product and premium price, this experience has left me feeling completely misled and disappointed -- both with the product I received and the treatment I received from staff. Not what I'd expect from an Apple-certified store. Now, just five years later, I'm left needing to purchase a new computer -- something I wouldn't expect after investing in what I believed was a brand-new iMac. I highly recommend that anyone considering a purchase from this store ask for -- and receive written proof of -- the computer's manufacturing date before completing a sale. Don't assume what you're buying is current just because it's being sold as new

I have used Dr. Geek on numerous occasions and he remains my go to computer repair service. He is…read moreprompt, friendly, and extremely knowledgeable. He recently transitioned me to a new computer as my hardware was too outdated to run the programs of today. It was seamless. I won't use anyone else!

Youssef is your man he takes all the stress away from the computer world. So grateful Youssef…read morehelping me set up my new laptop and transferred everything from my dead computer. Got home opened it up and bam back in business. Dr Geek more like Dr Genius thanks for helping an old country girl out on such a beautiful Saturday afternoon. Dr Geek is our only option from this day forward and great value for our state of mind. Twyla

I just found out that Western Computer Shack has moved to a new location in west Edmonton. I hope…read moreall of Darwin's clients find out. I still plan to continue to take the computer Darwin built for me over ten years ago - which still runs! - there for servicing even though it is a slightly longer trip.

I was here in August 2018. Service was good, price was good. Sent my son in November, it is no…read morelonger there....where did the business move to?

Terrible customer service when I called to purchase an appliance. I live over 3 hrs. away from Edm…read more and wanted to buy a freezer for pickup. The woman on call wouldn't tell me when how much it costs for a pick from their warehouse to any BB store. I had to go to a store in person, order the item and then what? No details. I felt scammed and then she hung up on me. What a joke. Back to Home Depot!!! Avoid Bad Buy!

I was wanting a good quality air fryer. I read many reviews and decided on best buy on stony plain…read moreroad. I received the best customer service with Rotika sales associate. She explained all the air fryers to me in great details. This particular air fryer was 5 star rated. Rotika even carried my purchase to the door. Fabulous service. Best buy better high this young lady full time.