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    Best Buy

    2.5 (33 reviews)
    Open 10:00 am - 6:00 pm

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    BestBuy Electronics
    Trevor L.

    Great experience, staff were very knowledgeable and helpful, in helping me find a tv for future purchase. 2-4 months away.

    Look at the  floor BEST BUY's Delivery people and no store managrrs or customer service help ...

    hello , this is a complaint re best buy location west edmonton stony plain re /170 st location.......... do not buy anything from this location if your expecting great after purchase appliance help......... especially from mo the floor manager he is rude and arrogant even other staff feels so....... we were in dire need of a fridge as ours died and needed a chip and mother board. went to stony pln rd location and bought a new lg fridge. the delivery people dropped off our fridge when doing so they damaged our hard wood floor ;( . they put fridge in place took a picture of it.. then my wife said it needs plugged , they went to pull it out and my wife said no no please use the floor saver planks as our hardwood is very soft... they to her no it has wheels, then pulled it out and wiggled it at same time on hardwood so my wife could get bck there... then left made her sign a form all is good. i got home put it back into place as i couldn't get water line hooked up.. put fridge backnon place and noticed the gouges and grooves in the floor picture attached andd called my neighbor who sold us the fridge and told h about the floor he told us to call delivery company. had deliveries people claims adjuster come. agreed our floornis damaged looked around and left. then sent us a letter saying nonit wasn't their fault and too bad so sad in other words. contacted my neighbor again sanjeed and he advised us to contact best buys customer service, as he has had customers having similar issues as us and best buy eventually helped them out..... well we have been trying to contact customer service all they don't say sorry to hear that androgen up a ticket... other than one letter saying we agree with delivery people sorry not helping you.... with no calls ir disscustions with us or most of all,,, to come buy and look for them selves ... nothing leaving us to feel like best buy doesnt care about their customers just they staff and delivery co..... all we want is our floor back to original shape it..... and the new fridge we asked for as original was too small. we just didnt wantbit delivered untill floor was fixed. and still no call from the store manager or best buy customer service as no one cares once appliance is delivered and home damaged... please dont buy anything from buy west edmonton stny plain rd... especially the floor manager mo, he is rude and arrogant. telling sorry we cant help you go thru your home insurance .. dont talk to us its in customer services hands... whaaat the heck .. he was ruder than that but.... dont expect good after sale experince if you home your home is damaged... best buy you know how to get ahold of us.. ms white, on gallanger

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    6 months ago

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    5 years ago

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    2 years ago

    sold my son a over priced laptop that can barely run its hardware i took it back next day to the same guy got kicked out the store

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    8 years ago

    Bought Trakr pixels there. Batteries dead the first day Seriously they did not have batteries in stock I am not a fan of Best Buy

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    10 years ago

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    Review Highlights - Best Buy

    This store I got a pleasant young lady that knew right away that there was none in stock but let me know that they get in stock often and check back at the end of the week.

    Mentioned in 2 reviews

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    Nerds 2 You - Any Computer, Any Problem!

    Nerds 2 You

    (21 reviews)

    I normally wouldn't think of making a public statement like this, but I figured if it saves someone…read morethe grief then it's worth the trouble. I recently had Claudio from Nerds 2 You come into my home to fix my computer because of a keyboard and mouse pad connectivity problem. In order to do my editing I basically had to use an external mouse rather than the mousepad. Annoying, but other than that, my computer was in good condition. I read this company's reviews and everything looked pretty legit. When he visited he told me it was a cable problem and proceeded to dismantle my computer in attempts to repair it. He also told me my battery was "pretty much fried and about to catch fire" and I should order a new one together with the new cable. He kept talking about how Macs are the worse computers out there and they all fail the same way. Now, I'm not computer savvy at all so what I didn't realize at the time is that he had destroyed the original batter by forcing it out and that's why he was ordering a new one. When he returned to install the parts a few days later he told me the new cable wasn't working and he needed to reorder the cable as it was "probably a manufacturing problem" but it would be just a couple of days. Several days passed and I didn't hear from him. I do editing work so without a properly working computer, I had my clients anxiously waiting to get their packages in a timely manner. I called him to ask what was taking so long and he replied he'd never heard of a photographer not using a mouse to edit, so he thought I was ok to wait. I was ticked off so he offered to "squeeze me into his tight schedule for the following week" When he visited next he worked on it for a bit and then proceeded to inform me that this was actually not a cable problem but he could order more parts to repair it. But if I did not want to spend the money he'd reimburse me for the cable and battery. At this point, I wasn't convinced he knew what he was talking about and told him to just leave it there. So he put the old battery back and left. This is when the fun began as my computer started constantly crashing and giving me error messages. Now it cannot be moved or even touched sometimes without it crashing. I called him back immediately to let him know what was happening and sent him an email with screen-shots of all error messages. His response: "oh how odd, I've never heard of a Mac giving these kinds of errors". Then his phone "glitched" and the call got disconnected. When I called back it went straight to voice mail. I have since left several messages on his phone. No response. So basically (I'm a bit embarrassed to admit) I paid this person to come and break my working computer. For a company that advertises "Being Best in Edmonton 2 years in a row", this unprofessional behaviour is completely outrageous. And I felt it should put out there. People get away with these kinds of things because people like me are too mad (or embarrassed) to speak about it. Sorry pal, this is NOT ok. So, lesson learned, but this is my review of your "services" and it's going everywhere. Hopefully, it'll save others some grief and money.

    Quick review for a broken screen on a laptop. Great service!…read more Super fast and came to me. Had screen next day and took an hour to fix. $100 for screen and $70 to install. Better than geek squad quote of $350 for my GF. Will use Claudio again! Thanks for the quick help.

    WestWorld Computers - Mac people with PC attitudes. Photo courtesy of westworld.ca.

    WestWorld Computers

    (50 reviews)

    $$$

    I came to exchange my Apple phone case because it was peeling off, and I have a one-year warranty…read more However, they refused to help, explaining that they are not an Apple Store, even though they call themselves "Apple Experts." I spoke with the receptionist, who said she would contact upper management and get back to me, but I never received a call. A couple of days later, I stopped by again, this time asking to speak with a salesperson, as an Apple service technician had recommended it. As soon as I started to explain my issue, the salesperson immediately refused to send my case to Apple, claiming it would cost too much. He then began yelling at me very loudly, telling me to leave because it was "private property," and verbally abused me, calling me names. I was in shock and couldn't believe how aggressively he was acting. I honestly felt scared, as if he might even become physically abusive. His name is Mark Nelson, and his behavior was completely unprofessional, frightening, and unacceptable. I will never return to this store, and I cannot recommend it to anyone. It was rude and disturbing, and I feel it's important to report this so that it doesn't happen to anyone else. Please avoid this store.

    I purchased a new iMac from WestWorld in Edmonton in 2020, only to later discover that the model…read morehad actually been manufactured in 2017 -- three years prior. This significantly reduced the lifespan of software support and performance, something I believe should've been clearly disclosed at the time of sale. When I brought this up, the store claimed they didn't know the model year, but as a certified Apple retailer, I find that extremely hard to believe. Most recently, I returned to the store on April 7, 2025, to have the iMac checked, already knowing (based on Apple's own diagnostic support) that the issues were related to its age. I explained this to both the service desk and to Jessica, who helped me when I picked it up. Her customer service was not professional -- she appeared frustrated with the number of customers waiting and did not speak kindly or respectfully to anyone at the desk. Jessica brought my computer out from the back carrying it in her hands, not in the box I had originally provided for protection. I immediately noticed a substance smeared on the screen. When I asked about it, she responded dismissively, saying it was from her hands, then casually sprayed Windex on a cloth and wiped the screen -- a method that is not recommended for Apple displays. I was shocked by the lack of care and attention shown to such an expensive piece of equipment. For a premium product and premium price, this experience has left me feeling completely misled and disappointed -- both with the product I received and the treatment I received from staff. Not what I'd expect from an Apple-certified store. Now, just five years later, I'm left needing to purchase a new computer -- something I wouldn't expect after investing in what I believed was a brand-new iMac. I highly recommend that anyone considering a purchase from this store ask for -- and receive written proof of -- the computer's manufacturing date before completing a sale. Don't assume what you're buying is current just because it's being sold as new

    Best Buy - electronics - Updated June 2026

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