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    Cipher Innovative Technology

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    4 months ago

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    Connor C.

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    I love this store. It's really great to have a local tech company with qualified staff at your…read morefingertips. At the moment, they are just not able to answer the phones due to sheer volume and staffing, so calling for curbside or other information is not possible. It's a pandemic...everyone take a breath, they will still help you out - and with a smile! There is NO in-person shopping. I'd definitely recommend shopping online, getting all your screen shots or part numbers on a list before you arrive to not waste the staff's time as they are BUSY. I arrived and the parking lot wasn't very busy - good sign. There were only a couple of folks ahead of me, and the floor is clearly marked for physical distancing, and someone was at the door to direct guests. Staff were all super busy, and I went late at night to avoid people... the staff were cheerful, HELPFUL, and went to great lengths to find the borescope/endoscope camera I came for (the website said there were 8 in stock,) so it was just a matter of finding their hiding spot. It took two staff to locate it, and locate it they did. I felt safe, staff sanitized the PIN pad after every guest, and I witnessed frequent cleaning by all the staff at the registers. I like to shop local... a lot, and I want to keep my IT peeps fed and housed. I like having a local shop that I can return or exchange items if there's an issue, and Memory Express does that and more for my personal and work needs. Ordering online... you can do that too! They definitely ship, and I wouldn't hesitate except I needed it sooner than later to check my vent for birds/nests - yes it's November/December, but I don't want to block any feathered friends inside before putting on the screening! The only location offering Curbside right now is in Manitoba, however, with the upcoming new restrictions in Alberta, check with them on Monday...that may change!

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    iFix Repair Centre, in my opinion, is one of the best computer repair depots in Edmonton. After…read moretalking to a number of "so called Apple repair centres" and the Apple authorized store that I purchased my iMac from, the people at iFix Repair Centre were the only ones that were truly interested in helping me. All others were interested in over-charging me for service and parts. I highly recommend iFix Repair Centre for all of your Apple and PC repairs. They also seem to have some very good deals on used laptops, desktops, etc.

    This computer repair shop is the absolute worst. I don't leave bad reviews but my experience with…read moreiFix has left me with a sour taste as they barely get one star from me. I took my lap top in to get the battery replaced as it wasn't holding a charge while plugged in. Here was the issue: They had my lap top for at least 3 weeks and didn't get ahold of me. I had to call to remind them that I needed to pick it up. They told me there was no charge as they couldn't fix it. I took it home and realized all my programs were deleted ie: all Microsoft programs, Adobe and MS project. All gone. My computer had been wiped clean. I called and asked what happened and I got nothing but excuses... the tech told me someone else at his shop had done this and he wasn't responsible but he knew about it. I was so upset. He told me to bring it in and they would fix it for free. I learned later that all that needed to be replaced was the cord. So instead of checking they messed up my hard drive and deleted all programs and files. Brutal! Never use these guys. Ever! They deleted all my business files, programs and hard drive information and didn't tell me and never would have if I didn't bring it up. User beware!

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    Not only did Andy answer my initial message within 2 minutes, he answered after hours with a quote…read moreon pricing. I sent the same message about my problem to multiple businesses that do the same repair work, and the answers ranged from 'looks like your screen is broken' to 'we don't stock screens for your phone.' He gave me updates as to when the part will be available, when it would be ready but also what hours his business is open. Clearly Andy gets my money. Customer service is simple.

    Stopped by on a Sunday afternoon because my iPhone screen was cracked and getting worse. The place…read moreisn't far from Gateway and 34, but is a little hidden in the upper level of a small shopping plaza type row of stores. You go in the front door and straight up a rather steep flight of stairs, where you'll find a couple of counters and phone accessory displays. One lone guy was working that Sunday but he was happy to help. I have an iPhone 6S which is a few years old now, but they nonetheless had different colours of replacement screen in stock, and he quoted me a great price to do the replacement. Unfortunately he'd injured his wrist recently so said he'd take a little longer than normal, but I left the phone with him for an hour and went to do some shopping over on Gateway and it was all done by the time I came back. Super helpful and friendly service, good prices, and they seem to keep a good stock selection of spare screens too. He even threw in a tempered glass protector for free. Would certainly recommend this place to anyone needing replacement phone glass, and although I hope I won't need another replacement any time soon, I'll certainly go back if I do need a new screen again. Two thumbs up!

    Cipher Innovative Technology - itservices - Updated June 2026

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