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    Pro Fence Naperville

    5.0 (4 reviews)
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    Fence Solutions - 6'H Board on Board (Shadowbox) Fence

    Fence Solutions

    (58 reviews)

    I purchased a home that had a fence installed by Fence Solutions in 2021. The fence looks great,…read moreand honestly, it was part of what made us decide to buy the house. Now for the problem. We have two gates. One of them is next to the garage, and the post that the gate latches to isn't actually a real post. It's just a hollow vinyl sleeve that's attached at the top to the garage, but it's not secured to the ground. It's basically floating. According to the original receipt, the installation included 5x5 posts set 36 inches into concrete footings. That clearly isn't the case here. I contacted the company and initially got their automated system and left my information. After not hearing back, I called again and spoke to someone who was able to locate the original job and said I'd get a call back within 24 to 48 hours. I did get a call the next day, but the person who called wasn't prepared. I still took the time to explain the issue and even sent photos and a video showing exactly what's going on. Despite that, he immediately started talking about costs without ever seeing the job in person. I made it clear that I wasn't calling about warranty coverage. I understand it's been more than a year. I simply asked for someone to come out, take a look, and provide an estimate in writing, along with an explanation of how the issue would be fixed. When he mentioned that the fix would likely involve installing a proper post, it raised the obvious question, why wasn't that done correctly in the first place? He said he had another meeting in 15 minutes and would follow up after speaking with a colleague. As expected, I haven't heard anything since.

    I had a Red Cedar fence installed by Fence Solutions about 3 years ago. (An unsealed Red Cedar…read morefence has a life expectancy of about 15 years. If you seal it, a Red Cedar fence can last for 25 years.) Many of the pickets/boards are split and separating. The nails are coming out. The rails are split. The posts are split. Some of the Pickets only had one nail holding it up. Very disappointed. I will probably have to hire someone else and have it repaired. This was a terrible installation and product. I would never recommend this company.

    Pro Fence Naperville - fencesgates - Updated September 2026

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