we are retirees, and Pro Fitness has been very welcoming to us, there is no pressure to anything to work harder than we want to.

When signing up Joe, the owner, had walked me through the various options and helped me pick out the best one for me, a $40 "month-to-month cancel anytime (30 days) plan." At cancellation, Joe did not remember his assurances that I would not be locked in at the time of setup and chose to show me a generic 12 month contract on his work screen. He continued to deny the fact he set me up for a month-to-month payment plan initially and refused to acknowledge evidence against his claim. I expected ownership for his words, but he began to talk over me and called me a "scammer." I realized by his unprofessional speech and behavior he was not going to resolve this issue and that I should leave. He stood up from his desk as I left the lobby in an attempt to escalate but remained inside. Verbal confrontation set off this individual and he was unable to skillfully mitigate the situation so I had to handle it via outside resources to get my solution. read more

Loved this place. Was traveling and stayed at the hotel next to it and went in for a Friday morning workout. $10 drop in fee was well worth it. They have every piece of equipment you could possibly want to train with. From free weight powerlifting and weightlifting to machines, dumbbells, and cardio equipment. This place has it all. Good selection of protein after training as well: great place. read more

Pro Fitness - Gyms Near Me - Columbia, Missouri

Good hours, and not bad equipment selection. But very poorly maintained and very unclean.

Love this gym and the atmosphere. Staff is always friendly, helpful and attentive. Gone here for years and will always do so. Tried other gyms and always was glad to be back at home when I got back to Pro. Thanks, Profitness. read more

Besides the reviews stating the horrible billing company, honestly the gym itself could be better maintained. It needs cleaned and the equipment is not kept up with. read more

Went in for the one week free trial, owner was a huge dick. The trial is for residents only which is fair considering all the hotels around, but here's the kicker...this is my fifth year living in Columbia as a student! My ID shows my "permanent" address as back in St. Louis.. owner insinuated I was a liar because "if I really lived here for five years, I'd have a Columbia address on my ID." False! Even insinuated I was from another country because I brought in my passport as ID (I misplaced my license). Seriously?! I offered up my student ID & proof of enrollment...guess that's not good enough. No, I'm not going to pay $10 to workout for the day after you pinned as a liar. It's unfortunate because I like the gym itself..tons of space, wide variety of equipment, but unfortunately the owners an asshole so I will not be signing up here.. read more

As was said before, this place is terrible. They go through a third party to make you cancel your membership. On top of that, they make you provide several documents to show proof that you have a change of address. After $100 down and several phone calls made, I finally had my membership cancelled with no reimbursement for the lost money. Do not fall into this trap. read more

We really tried to enjoy this gym, but ended up being sorely disappointed. Ultimately, it came down to their customer relations. We were wary of these smaller gyms because they tend to trap you in 12-month contracts to assure their existence once the new member loses steam with their new exercise goals. We simply wanted a way to cancel when the summer came because we exercise outside. After being assured we were not signing up for a 12-month contract, we came to find out that was exactly what they gave us. We sucked it up and continued to pay, but when time came to cancel they told us there is a "30 day written notice" that must be provided, which is a sneaky way to assure an extra month's payment. Disappointed and frustrated. Would not recommend. read more

Gym is okay, you are sent through countless hoops to cancel, one company bills and one company has the gym so the answer you always get is "call the other guy." Their policy they don't tell you about; "Your cancellation must be done in writing 30 days prior to your stop date" So when you call to cancel after your contract is over, they get you for one more month. I made sure I knew about the contract, I got them to do a 3 month contract for me to evaluate, but it really turns out to be 2 months to evaluate the gym. This is not a recommended place to go. read more

I've been going here for a few years. The owner was really nice and helpful. It has Great equipment, kept clean, and plenty of room. They have different rooms with movie theaters in them as well. read more

This gym is nice, clean and spacious but customer service is horrible and i have been a customer for several years. The billing is through a third party and they have over charged me by $175 and will not reimburse me at all!!! The employees didn't care at all that I was having this issue and did nothing for me to make up for it. Don't go to this place unless don't mind throwing a couple hundred dollars away!! read more

I have been a member if this gym for almost 3 years now and I have to day I have enjoyed it. The staff and members of the gym make me feel comfortable, even after a long absence from working out, they welcomed me back and encouraged me every visit. I have nothing against other gyms, but this one is a great place to be and I feel at home. read more

I didn't know I was signing a one year contract!! I'm paying for something I don't even use anymore

Unable to cancel contract for months even after sending in multiple letters and phone calls. The letters either never showed up or the call was not logged. Impossible cancellation process. Do not sign a contact with this company. read more

I loved going there but my husband received a free gym membership at another gym and he needed to cancel. I was going to stay a member but at the same time, they took away my favorite teachers' classes and replaced her with teachers from key largo. When we tried canceling it took numerous phone calls between the gym and the billing company with 3 months of being charged. Now, a year later, we have been charged a different random amount and told we never canceled. We haven't been to this gym in a year and the payments had stopped for 9 months then they started again?! It is completely ridiculous and unprofessional. Do yourself a favor, do not go to this gym. All they do is take your money. read more

Pro Fitness is the worst gym in town. I would never recommend anyone to go there. At Pro Fitness you are an account not a person terrible customer service! read more

If you join this gym be prepared to pay for it. Once Paramount Acceptance (their auto debit collector) begins the monthly withdrawals from your account they will continue to do so until you cancel the card that you used to join. After that they will come after you relentlessly. If you decide to cancel your membership you may need to take legal action to stop them from continuing to collect. Loved the gym but very sorry that I ever got tangled up in this mess. read more

Soooo....a year later and several promises, I still don't have a key fob. Instead, I'm told to 'just check in at the desk' (which is never manned in the morning). Now I'm trying to cancel my membership and you have to call a 3rd party to find out how to cancel (not on the website anywhere), then you have to email a 30 day notice to the 3rd party (who still has not processed the request a week later). You call the 3rd party and they tell you they are 'backed up' and might get your request entered 'soon'....in the meantime, you still continue to pay for the gym and have no way of getting it resolved because the gym doesn't 'handle memebership information' any longer. Seriously???? read more

The gym equipment is fine, not crowded, and fine place to work out. The problem is how shady they are and how they trap you with their billing. They recently switched who does the billing and my membership went up five dollars because of a "tax" associated with the billing company being in a new state. Was i told there would be a new increase by the gym, no. Was i told they switched billers, no. Does my contract state that i am responsible for fees associated with changing their biller, no. Try to cancel the membership and you will quickly find out you cannot. Just go to planet fitness, this place is so fledgling they will do anything to keep people paying. read more

This place is horrible - don't go there. They have a limited amount of space and the so called free classes are only available if the teacher actually show's up. The third party company that is used to keep you from being able to cancel your membership makes you jump through several hoops & even after you provide all of the documentation they continue to charge you saying they never received it. Then they make you do it all over again & still continue to charge you. DO NOT USE them - they suck, use ANYONE else. read more

I would not recommend this gym to anyone! They are horrible at canceling your membership even when you go through all the steps they ask you to. It should not take you sending in two letters from your doctor that says you are not allowed to work out anymore before someone will call you and ask for a payment! And when your doctor finally calls them to tell them personally that you can no longer work out, they don't return phone calls. Horrible money sucking thieves. As I said before, will not recommend anyone to this place!! Two thumbs down! read more

beware!! they tell you that your membership has been cancelled after signing up for a month to month lease, then turn you into collections without trying to contact you! they will be hearing from my lawyer. read more

My original gym, Keylargo Fitness, merged with Pro Fitness, so I'm no newbie to working out, or to gyms. I was with Keylargo back when it was Gold's Gym. This gym has everything you could want, and so far, I love it! I read all of the reviews on here, bad ones too. Let me just say that the people who talked about being in a "trap," because the financial group associated with Pro Fitness is some other company, ummm, I hate to burst these people's bubble but this is 100% standard procedure at all gyms. I would say the people who left most of the bad reviews are probably not committed to working out regularly, they don't have much experience in the gym, or the way most gyms operate. Why even sign on at a gym, if you're not committed??? Makes no sense. This gym is awesome! The owner and his staff have great customer service skills, which is HUGE to people who come in there 3-5 days a week like me. I hope they never switch owners or location!!!!!!!!! read more

I have been with the gym for years. I hurt my back about a year ago and subsequently haven't been fully utilizing the membership like previously before. I assumed that the contract I signed would end, so I was just letting it run out. Little did I know, that Mike, the manager, neglected to select the non-renewable box for month-to-month payments after the end of the contract. Keep in mind, that I had previously had a 3 year contract with them before this 1 year one that I had so I didn't think that they would do anything like this. When setting up the 1 year contract, Mike filled out everything on the pdf form of the contract on his computer and said we were good to go and to go ahead and sign. He didn't have me come around to verify everything in the contract or ask if I wanted to go to month-to-month after the contract was up. Granted, I should have took initiative by looking at the contract before signing. I called Mike to get a refund and said that he couldn't do a refund. If they want to lose a loyal customer over $50, so be it. I refuse to go to them after I get my injury situation figured out. read more