1. PRO Moving Service

    1. PRO Moving Service

    0

    Waterville, ME

    PRO Moving Service

    5.0 (1 review)
    Closed 7:30 am - 4:00 pm

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    Response time

    1 day

    Response rate

    100%

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    2 years ago

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    U-Haul at Elm St

    U-Haul at Elm St

    1.0
    (2 reviews)

    We bought a bike hitch and the installation was not done correctly! The mechanic was not competent…read more I cannot recommend this U-Haul service in Waterville.

    I had an appointment today at 12noon, made it two weeks ago. My appointment was to have a tow…read morepackage added to my XC90 Volvo. I arrived early to find that they fit NOT have my equipment and that the person who usually installed was. OFF today. Jason, who was there argued with his cohort that he in fact was NOT certified to instal my package. He furthermore said CORPORATE keeps sending us customers knowing that we can NOT do them. I had made an appointment 1.5 hours away, taken an entire day off to accommodate my need for the upcoming weekend. I went to my car, called Uhaul, spoke with Laurie or Lori. She confirmed my appointment, said she had had problems with the Elm Street in the past. Offered me the choice of a refund or to take my PARTS to another installer. WTF. I NEED this for THIS weekend. Laurie, or Lori shave me a complaint telephone number to call, along with ext#3. THEY tried selling me an alert, I've fallen and can't get up necklace. I hung up and tried several times again, got a message this number does not work in your area. Hung up and redialed uhaul. Got Laurie, or Lori again although she claimed it was a different Laurie or Lori. She vaguely knows who I was and got me over to Parker, complaint department. She said they don't give out phone numbers for complaints, funny story so far? Soooooo I called motor supply, very kind, couldn't help me. Called VIP, ha! He asked, was this the Elm St location you had problems with? HA YES!!!!! Not the first time he had heard complaints. Corporate Uhaul said my parts were har the Elm st location so I tried to retrieve them. Jason said, uh, NO! They never arrived. Beyond pissed. They better do right. Wasted an ENTIRE DAY. Time ain't cheap. So disappointed. Weekend spoiled.

    Responders

    Responders

    4.3
    (3 reviews)

    I have not one bad word to say about the crew who moved my valuables, as I downsized into one floor…read moreliving. Luke and his team were great. I was frustrated that the owner/spokesperson Ely insisted I needed two 26-foot trucks and a five person team to move out of a 1096 sq ft space into a 784 sq ft home. Ely stressed me out for an entire week while I agreed I would probably need one full size truck, I was giving a lot away before moving (which I explained) and two large trucks would be overkill. The move ended up needing half of one 26 foot truck. Afterwards, I get no acknowledgement or apology from Ely on his mis-diagnosis. he had me stressed for days on the cost of my move. I am sure I paid for the extra large truck they needed to fill with gas and drag around the entire move. At this point, I'm just glad it's over.

    I had a long distance move and had to downsize. Ely was there every step of the way for me. I…read morechanged what I was moving many times and he totally made it stress free with all my changes and price adjustments He was a gem to work with, very thoughtful and kind. The young men that packed and moved my things were all incredibly hard working, polite and willing to go the extra mile for me. Everything arrived in great shape and arranged as I wanted. I just can't thank this group enough. They were wonderful and I highly recommend them. It was a stress free move and actually fun to talk to all these hard workers.

    PRO Moving Service - movers - Updated July 2026

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