I have gotten superior eye care with fields of vision. They're professional., and their customer…read moreservice services wonderful. I love my frames and it was difficult to choose from all the high-quality and current frames.. I would recommend to anyone. Glancing through the reviews, it appears that the -ones occurred many many years ago, and I can't relate to those customers complaints at all.

They're always super friendly and patient. I've been getting my glasses from their establishment…read morefor a couple of years now. My dad even knows the owner

New to the area - I wear glasses and contacts . Before making my appointment I did shop around the…read morearea looking for something specific. Immediately after walking in and being greeted by their front desk - I knew I was in the right place. Clean atmosphere, VERY friendly staff and some of the most beautiful eyewear I have seen. I was able to get in for an exam in less than a month, the doctor was very good - excellent from start to finish! The optician was AWESOME, she was even able to make my glasses in less than an HOUR! You should all be proud of yourselves, and I will be back for some new sunglasses soon!

I am in town for a couple days and I forgot my contacts. I dialed a bunch of places around town and…read morethis place was the only one open on a Saturday. They gave me a week's worth of contacts free of charge! I would definitely recommend them.

Dr Hastie is extremely knowledgeable about eye issues and is very thorough in her exam. She is…read morereasonable regarding plans to solve issue, patient and has a lovely office and staff!

I have been coming here for about 3 years now and absolutely love the care that I receive. Dr…read moreHastie and her staff our outstanding!! Located in a quaint selfstanding building, this establishment makes you feel like you are part of a family. The service is top notch whether you are on the phone or in person. I have been her for routine checkups and same day visits for issues that arise. They are always so accommodating to get you evaluated. There is an optical center within the building. Nice selection of frames. They do not have a lab where if you wanted to use the same frames and replace lenses. I cant imagine finding a better place than Valley Vision Eyecare to service my opthalmological needs. I am shocked I could not find it on Yelp and hope my initiation of getting them on helps the community to realize what hidden gem they have that deserves recognition.

I tried Dr. Warren randomly, since i didn't see any useful online reviews of local eye doctors. I…read moream really, really glad that I did. He went absolutely above and beyond, and got me the best prescription I've ever had. He actually had me come back two or three more times (for free!) to check and adjust the prescription until it was perfect -- and it really made a difference each time. Not only is my vision sharper, but the prescription lets me relax my eyes like I never could with my other prescriptions... my eyes are less fatigued at the end of the day, and it's much easier to use a computer for long periods of time. He also really encouraged me to adopt healthier eye care practices. I don't know how he makes any money giving out this kind of care, but I know I'll be going back!

Didn't really feel valued as a client when I walked in, there was delay in getting any help, I…read morefound the woman to be abrasive, absent, and unhelpful. She didn't have the same attitude with the previous person she was working with so don't really know the reason for the attitude switch...nonetheless...I deferred to purchasing my glasses online. It cost more, but no one should feel that dismissed...and I certainly was not going to spend money at an establishment that didn't value me.

Amazingly great customer service and quality eyeware at affordable prices…read more I cannot say enough good things about my experience with Marilyn Peterson. She was professional, knowledgeable, and fun to work with. She took extra care to make sure every measurement was precise so my progressive lenses came out perfect. I've had some nightmare experiences with a different optical source that resulted in multiple attempts to get glasses I could read through. After ditching 5 pairs of glasses I finally went to BJ's. Not only did BJ's get it right the first time, I got a great deal on two pairs (regular and sunglasses), and then I received a handwritten thank you card from Marilyn a few days after picking them up. THAT is old fashioned GREAT customer service!! Right now BJ's Optical in W Lebanon is not open every day due to staffing issues but you do NOT have to be a BJ's member to access the optical department! I highly recommend them to everyone!

Decent selection of frames, friendly staff, reasonable prices, lots of promotions in the vein of…read morebuy one get one free, half off, and so forth. Unfortunately, they were unable to put lens into my own frames. The lab refused! Nevertheless, it's a good service for the community. Their optical services are only available to BJ's members.

Dr.Sandra Dufour has been my go to forever. She is very good at asking questions and always gives…read moreme a sense that she knows her stuff. She once had me come in after hours even though she was not feeling well. I can't say enough about her. I would highly recommend her!

I have been a patient at White River Family Eyecare for years. My husband and I both see Dr. He…read moreand she is AWESOME! I have a medical condition that I am seen for, along with my annual eye exams. Dr. He saved my vision when I had a flare of rheumatoid arthritis which could have caused vision loss. Dr. He has expertise in this field and she was able to see me right away and saved my vision. Every time I go to the clinic the front staff greet me with a smile and make me feel like family! They are always helpful, professional and welcoming. The technicians I have the pleasure to see are always helpful, professional and very customer service focused. I would highly recommend the White River Family Eyecare group to anyone with special medical needs or just need a pair of glasses!! You may have a wait to be seen but it will be well worth it! LOVE THIS GROUP and HIGHLY recommend! THANK YOU FOR ALL YOU DO!!!

I called with a simple question about a bill I received, and the experience was incredibly…read moredisappointing. The gentleman who answered the phone, Bill (the owner), was extremely impatient and rude from the start. He told me he couldn't answer my questions and abruptly hung up on me. I called back simply to ask when the doctor would be available so I could speak with them directly. Once again, Bill said he was too busy to tell me when the doctor would be back and hung up on me a second time. There is no excuse for treating patients or their families this way. Basic courtesy and professionalism should be expected from any medical office. Based on this experience, I will not be bringing my daughter back.

Fantastic customer service! Visiting from out of town and I forgot my contacts at home. I reached…read moreout to the office and they were so helpful and quick to respond! Appreciate their helpfulness and understanding. Highly recommended!

I had been with Dr Terry for years, and the transition as he retired, went very well. I know my…read moreeyes are in good hands from this very capable staff of doctors. I get calls when my glasses are in. I get emails about future appointments. The selection of frames is expansive, they even had frames for my safety work lenses. I've scratched my lenses under warranty and receiving new ones were a breeze. I really like the front desk staff, they greet me with a smile, and treat me like a vip. The doctors always explained my testing results, and made sure I understood.

Very friendly and helpful staff. they patiently helped me navigate contact lens options (I have a…read morestrong prescription - so options are limited and not straightforward). so grateful to have their help!

Most considerate of your needs! Has a Fabulous Array of glasses to choose from, prices are very…read morereasonable and fast turn around! I've been going here for years and am always receiving compliments.

In recent years, the name "Karen" has become cultural shorthand for problematic and entitled white…read morewomen. I am pleased to say that Karen who owns Eyeglass Outlet is a different breed completely -- a wonderful pillar of the Lebanon community and proof that small town customer service lives on! Two years ago I bought progressive lenses here and after trying them for a couple months I reluctantly concluded that I could just not adjust to them and I returned, expecting to be out of pocket several hundred dollars for this failed experiment and was completely surprised when Karen told me she could exchange them for two pairs glasses of different strengths , with no additional money due. The two pairs have been great. I have stopped in a handful of times for her to adjust the frames and to tighten some screws - always for no charge (although she has a cookie jar on the counter to which people are welcome to contribute and she will, in turn, give to charities in the community). Today, nearly 2 years later I returned because the coating on my reading glasses has started to come off. I really didn't think anything could be done about it but wanted to know how important it was and/or how much it would cost to replace the lenses. Karen took one look at them, checked on her computer and saw that I have had them for a few weeks shy of two years which means the lenses are covered by a full warranty and she has ordered a replacement set of lenses for me and will call me next week when they come in and will put them in my frames -- again for no charge and again with a "thank you for coming in." I can't imagine wanting to buy glasses anywhere else