Deceptive! Their all-in cost est. was a little higher than a competing company, but we liked Roger (the account director). However..., after the work started he tried to hit us up for additional costs for work he knew (or ought to have known) was there (some attic drywall). The work took 4-5 days longer than estimated, they forgot to remove a 4'x8' piece of drywall, broke our fridge handle off, an employee stole 3 bottles of vodka from the garage and their container trucking company broke a section of our driveway curb (for rainwater water deflection). Upon hearing this, Roger became incredibly belligerent thinking we tricked them by hiding some attic drywall (which took his crew longer to remove), figuring we received $5K worth of "free" work? He didn't understand ProPacific Hazmat would never have gotten the job if he'd quoted $5K higher, so his reasoning didn't hold water (except if the practice is to start the job then try and up the cost citing "unknown" work). All in all, the job was mostly completed satisfactorily, but Roger's conduct (trying to add additional costs, denying to finish the job, refusing to admit their employee(s) stole or broke items in the home) really left a sour taste and I would not recommend their services going forward. Too bad because if he handled this a little differently, the outcome would be much different and I'd have recommended them. PS. Still waiting for the general manager to call us back, which ought to tell you how they handle customer complaints. read more
