My wife and I couldn't be happier with our experience with Keith's Marina. We worked with Mike…read moreKeith. It's a family run business and the entire family works there. Mike was patient when answering all questions. He put together a very nice package deal on a Sylvan 822LZ. He made recommendations on what options we might consider (with no pressure) and was open and honest about which he thought were unnecessary. He was responsive to any and all ongoing emails when I needed some help reconfiguring the shore station from a V-hull to a tritoon. We brought our trailer down a week early and the boat was loaded and ready to go back up, exactly as he promised as it would be, one week later. Let me address any poor reviews here, I read them all. Every one of them seems to reflect some issue which I think might have been resolved through better communication. None of them bear any similarity to our experience, so I put them down to unhappy people who would rather complain than to work through unfulfilled expectations. This doesn't seem like a family who wants customers walking away unhappy.

I visited Keith's 5+ years ago and found a boat (around $8,000) that I was ready to pay cash for…read moreand walk out the door with it. I approached a sales guy (no idea who) and told him I was interested and was hoping he'd go $500 less. I mean it was a used boat. There's always wiggle room to make a sale. Guy abruptly tells me the boat is the price it is and that's it. I went back to look at it more and the guy didn't follow and didn't say anything more. Ok, buddy forget your boat. I stopped back a week or two later, just to look at it again. This time the same guy comes up to me and says you want the boat it's yours minus the $500 I initially asked about. Yeah, NO. You had your chance and your customer service sucked. I've driven by for years since and think, you will never get my money.

I had some cast aluminum parts welded that were damaged from a tree falling on my jet ski. Pieces…read morewere bent and didn't fit into place. Randy was able to bend, grind and re weld the pieces back together and make things align properly. The welds are strong and look beautiful. I would recommend him to anyone looking to get welding work done. He definitely takes pride in his work and it shows! Good work isn't cheap and cheap work isn't good!

The owner made me railings on both sides of my concrete steps outside of my front door quite a few…read moreyears ago. He also installed them. To this day they are firm and great. Great job!

Easy process with Fuel. Found the bike I wanted finally after looking all over the place. Been…read morepurchasing all kinds of sport craft, including boats, snowmobiles, and bikes. Have purchased from many different dealerships in Illinois, Wisconsin and elsewhere. Fuel ranks in the top 20%

I bought my Indian Chieftain Darkhorse here brand new in 2020 and brought it back for its very…read morefirst oil change at 6,300 miles. When I dropped it off, I signed an estimate for $220. During the service, they claimed my drain plugs were stripped out. Since this was the bike's first-ever oil change and it was purchased directly from them, they are the only ones who could have caused this. Despite this, they denied responsibility and charged me for the new plugs. To make matters worse, when I picked the bike up a week later, my final bill was $384. They claimed the $220 paper I signed was "just for labor" and didn't include parts, oil, or filters. The service advisor was nice, but the pricing transparency and lack of accountability are completely unacceptable. I will no longer bring my bike here for service.

I've been to Kettle Marine on a few occasions to ask questions about my boat and motor. I've also…read morebeen there to purchase a few maintenance items for my boat. Every experience has always been great! They are super friendly, always knowledgeable, and super kind. Even today I ran my boat up there to ask a few simple questions. Even though it's wintering season and I know they are super busy, they made time to take a quick look at my boat and answer my questions. Great dealership, great people!

Not happy at all the place fried my computer system on my boat by installing a 2nd Talon the wrong…read moreway, its supposed to be on 2 separate circuits, it was to one hence killing the battery and everything else. Had to spend thousands to have fixed, waited months, they said they would pay for the damages. They did nothing. STAY AWAY! They don't know nothing about expensive Bass Boats.

I really am thrilled with this. I hauled some server equipment from our datacenter with no straps…read more Nothing moved at all. I didn't even have to notch it when I installed a BAK Revolver X4. Boxlink was tough. Had to partially install the boxlink, lock them in place then torque down the screws into the threads. It's in there now at least! Pretty sure this is going to last longer than the truck I'm in and I'm kind of amazed you guys haven't used excess material from your process to make fender covers or even splash guards. Might be worth considering! But, I'd definitely buy more of your gear. Even when I called to ask for an update on the order everyone was courteous and polite and everything an American business should be! Thank you, truly!