Love the remodel and new equipment, way better now with more space to work out. I would recommend…read morethis gym for everyone

I enrolled my son and bought him sessions with a trainer. They don't value customers time…read more Strike 1 - They scheduled my son for his 1st training session the same day we enrolled, they confirmed with the trainer and we were told to come back at 6pm. 10 minutes before his session the gym called telling me there was a glitch and the trainer already had another person so our session was cancelled. Strike 2 - I scheduled a session on the app , we show up and was told by the trainer himself he did not see our reservation and needed to re-schedule. He re-scheduled us through my app and confirmed the session on his end. My son had his 1st session. Strike 3 - Scheduled another session on the app, called the gym the day of the session to confirm, we show up, wait 15 minutes while our trainer is goofing off, I tell the front desk, our trainer comes to us and tell us he did not see our reservation and re-scheduled us again. Strike 4- We now have a 30 minute session scheduled but I added another 30 minutes on the app to equal a 1 hour session to just get it over with as I am now annoyed. My son and I show up, we wait 15-20 minutes for our trainer as he is with another person, he finally comes to greet us and I tell him I added the 30 minutes and he said he cannot due to having another person scheduled then he says he will make it work. He goes off with my son, after 25 minutes my son calls me saying the trainer had to re-schedule the other 30 minutes (i am mad now). We continue to work out for 20 minutes and as we are walking out I see the damn trainer is goofing off at the front desk !!!! No respect for our time. Thank goodness I found EOS gym near by.

love the vibes here is always very happy vibes even when is 4am always equipment available love it…read morehere

OMG!!! yes yes yes to this branch of Crunch. EASY parking,…read moremany employees to help you, large location, clean + stocked facilities and best part: the Rest and Recover station!! They have it all: Hydro Massage, Cryo pod, zero gravity chair, Human Touch Massage chair, compression boots, tanning, infrared sauna (private, first come first serve which I loved and is so easy), red light therapy booth (private) and the body scan ($10 for members). Everything was so enjoyable, I was only able to go a handful of times in my short time while visiting, but so glad to know I found the right crunch to check out while there. Very pleased, and highly recommended. Plus, I really enjoyed the friendliness of the staff.

I started going to Crunch Fitness Northridge for strength training with a personal trainer roughly…read moretwo years after sustaining an ischemic stroke. The first time I entered Crunch, Stephen/Steven at the front desk smiled and greeted me; he made me feel welcome. Bishoy, a former manager was also awesome! He asked whether I cared about the age or gender of the personal trainer. I didn't. Given my existing condition, he strongly recommended Ryan Ainsworth. Ryan is exemplary! He has the eye of a physical therapist and is arguably as good as one - if not better! He is kind and nurturing. Whenever I'd whine about the difficulty of an exercise, he'd always encourage me while ensuring that I'd perform that exercise with fidelity. Ryan possesses the sublime ability to immediately adjust specific exercises to meet my personal needs. Ryan's nuanced adjustments are sublime! Current and former managers Bishoy, Johnny (at the Norwalk location), Armando, CJ, and Charlie always exhibited genuine kindness combined with outstanding customer service during times I had to postpone training for extended period of time due to illness, cataract surgeries, and fractured toes as a result of being clumsy at home. Ryan Ainsworth has given me the grace to accept myself, be resilient, and prevail with this "new normal" for which I am eternally grateful!!!

Training with Ben is amazing. He's not only very knowledgeable, but he's also studying this field…read morein school, so he truly understands the body and how it works. Unfortunately, management is a completely different story. They are opportunistic and very inconsiderate. Despite me sending emails and calling ahead of time to confirm that I would not be charged after the three-month agreement, they still charged my card anyway. I don't like to argue, so I took matters into my own hands and showed my bank the emails and explained that I had called to get reassurance beforehand; yet I was still charged. That alone says a lot about their lack of integrity and morality. What made this even more frustrating is that after the bank reimbursed me, management suddenly called me again to "cancel" the training and I forwarded the same email I had already sent months ago stating I wanted to cancel after three months. This felt extremely tedious and reactive, especially since I had already been clear and proactive from the beginning. Please read the Yelp reviews before signing up. Ben is amazing and truly cares about his clients, but management(especially Armando) makes the overall experience unnecessarily frustrating and disappointing.

Joined this gym during pandemic era. Can get crowded during peak hours but it's hard to find…read moreanother gym w the same dim / low key ambiance.

This place is a joke. To begin with, this gym feels low quality compared to other gyms I've been to…read moreaway from this neighborhood. Machines here were typically hogged by groups of people not actually using them, equipment was dirty, people would come here to take pictures and record themselves rather than actually workout etc ‍ I originally signed up in 2019 (before Covid) and would continue to be billed even after I tried to cancel during quarantine. After noticing I was still being billed for an unwanted membership, I get on the phone with a representative only to be told I needed to come down in person to handle this. VERY INCONVENIENT after I let them know I'm out of state and can't just show up in person. Unfortunately, I wasn't able to get any of the unwanted charges reversed by my bank, but I was able to put a stop to future payments. Soon after, Crunch began blowing my phone, harassing with deceptive collection calls, threatening to ruin my credit if I didn't make a payment for a service I no longer wanted/needed. This was around 2021. Fast forward to today, now noticing there has been several other people with similar complaints. Crunch sure shows zero care for their reputation or good standing if this is how they treat people. I would NEVER recommend Crunch Fitness to anyone.

Came here for an aerial yoga class and had an amazing experience! The parking was super easy and…read morethe garage leads you to the rooftop that takes you right into the gym. The front desk staff were very friendly and helpful. Since I booked through ClassPass, I just had to show my ID and sign in. I was directed to where the women's locker room was as well as where the class would take place. Since I was there early, I sat in the sauna for a bit to warm my body. It was very clean and the perfect temperature. The studio itself was fantastic and the aerial silks were placed just the right distance for us to swing. The teacher was amazing and was great at giving instruction and coming around to help us get into each pose and ensure we were doing them properly. I felt really stretched out after and left feeling like I got a great workout! I am so glad to see a gym offer aerial classes and cannot wait to return again!

It's okay--it feels more like a bro-style locker room gym. It doesn't really cater to women or…read morebuild any sense of community. Most of the front desk guys ignore me during front check in and only seem to acknowledge people they want to flirt with and get super loud with their male customers. Super uncomfortable environment as a woman. I'm planning to finish out my membership and switch to Equinox. They are opening one in Burbank in June 2026. I'm paying way too much for limited equipment access and an environment that feels like a men's jock locker room.

I have been a member of Crunch Fitness for 20 years, and I can say without a doubt that Ellie Diez…read moreis one of the best instructors I've ever worked with. She has completely transformed my approach to fitness. For years, I was afraid of injuring myself and never lifted more than 5 lbs for my shoulders. Thanks to Ellie's incredible guidance and motivation, I just hit a huge milestone today--using 20 lb weights! She provides the perfect balance of safety and challenge, helping me feel confident and capable of lifting heavy. I cannot say enough good things about her. If you want to look and feel better, I highly recommend training with Ellie!

I enjoy this gym- the group class coaches are great and the space is very clean. The front desk…read morehosts are 99% of the time ice cold but I just ignore them.

I joined the personal training program in August of last year and Leslie my trainer is amazing!…read more From day one, she took the time to understand my goals, my limitations, and my schedule--and built a program that actually works for me. Every session is challenging without being overwhelming, and I always leave feeling accomplished instead of defeated. What really sets her apart is the balance of motivation, knowledge, and accountability. She explains why we're doing each exercise, make sure my form is correct, and push me just enough to keep making progress. I've seen real improvements in my strength, confidence, and overall fitness that I honestly didn't think were possible. If you're looking for a trainer who is professional, encouraging, and truly invested in your success (not just counting reps), she is the one. Best decision I've made for my health--highly recommend!

Yo , The manager is lame. The team is nice and vibe is nice…read more Manager yelled at me for hanging out in the lobby for 2 seconds. This foo was power tripping. I'm a client and I pay to come here. Fuck that dude

I have gotten a couple training sessions with RYAN and let me tell you, he is THE BEST! If you want…read morea good Honest trainer that will push your limits but also see where you need the most help and TEACH YOU what to do...ask for RYAN!! He will not disappoint you ESPECIALLY when he cools you down with his stretches!! 100% recommend !!!

If possible I'd give 0 stars. I had previously left a review years ago cause cancellation was a…read moremission. Anyways this gym being less than 5 mins away from me I decided to give it a shot. Shortly after I was going through medical issues so stopped going and let my account go delinquent. I received numerous emails from Patty GM from crunch. Which I have attached as proof. Anyways called and spoke to Trent (it wasn't easy getting ahold of him and he's apparently the only one that can help) explained my situation also mentioned the numerous emails I've received. He said those were automated and I still had to cover the past due although I haven't been going and my membership has been on pause. Again I explained the emails say to make a one time month payment and everything would be waived. Seems like he's not going to honor it. He was quick to get me off the phone although I was email him the screenshots. This specific gym has always been a pain. It's dirty and everything is always broken. HONOR THE AUTOMATED EMAILS OR CHANGE THEM cause this can easily turn into a lawsuit. Now I have to wait for him to call me back to which by the sounds of it he wasn't going to honor the email. Dishonest gym and management. ***Also the comment from Scarlet below is an automated message. There's zero way to private message them or the business. And Trent responded. I requested to cancel my membership and he didn't want to. Stated he'd rule this up to the district manager. DONT SIGN UP HERE

i've started to train here on the weekends when i'm not at work. Ronnie is the man. ive never seen…read morea gym so clean, he's always up moving around taking pride in his job making sure everyone is good and that the gym is in great working order, not just sitting behind the desk on the phone. i'm happy i found crunch cerritos.

Cerritos has become my home gym, I was frequenting the gym in Norwalk by Cerritos College, but I…read moredecided to give the Cerritos location a try one day. There's no going back, the gym is brighter, cleaner, the layout is better and the equipment is always operational. Staff is solid, welcoming and helpful. I've yet to use it, but I like addition of the upstairs ability to get your laps in (I'm not a treadmill fan)

Of all commercial gyms, this one is my favorite. Large facility, plenty of weights and an equipment…read moreand the power racks with platforms are a plus. Staff is always kind and friendly, and the people who train there are serious about training. I use crunch the days I want a break away from my usual private gym and I'd definitely recommend this facility to anyone in the area.

So back in April the manager Aaron Chung reached out to confirm that my membership here was…read morecanceled. Out of no where this month I get charged? You hear about things like this happening but it's crazy to see! Update! Aaron let me know that they charged me from back in April when I initially tried to cancel and refuted payment. Note that their own front desk employee advised me to refute the charges because the company would more than likely continue to charge me indefinitely. Aaron also added a cute little threat that they should also charge me for next month since we're supposed to give 30 days notice to cancel!! I guess all those emails and voicemails I left in April requesting to cancel don't count?