I would NOT, absolutely not, recommend Jack's to anyone. Took a vehicle to be worked on and he…read morequoted me a price. I Ok'd him to do the work for that price. They began the work and then the next day I got a call that because I had already bought the parts and wanted to use them instead of his parts, the cost of labor would double. I told them to not do anything else, and I would come pick my vehicle up and pay for work done. When I went to voice my dissatisfaction with the business, Jack reach for a gun and told me I would not talk to him like that on his property. He does not practice the customer satisfaction aspect of running a business. Please be aware of what this person is like before going to this business. These practices are completely unprofessional. Although his mechanic was completely polite and apologetic.

Great Service!! Best bunch of people working there. I always have trusted them when i needed them…read moreas did my father before me. My dad was a mechanic and I remember him taking about the Morristown location and how much he loved them. He always talked about how they knew what they were doing and always so kind. When you go the extra mile, that means alot.

I am disappointed in the level of ability at this business. Have been using this business for years…read moreonly due to lack of options in Tazwell, Tennessee. This service center lacks the simplest of knowledge new tires always go in the back, God forbid you request service, out of this service "Service" center. Thermostat, too easy. Wrong size! Service lights lightings on my dash,'form more than six month. Went as far as to read the codes myself, Thermostat! Terrible service, absolutely no knowledge of easiest tasks, lack of management, and a complete rip-off to, the city of Tazwell, Tennesse. FYI Oil filters are to be tight also!

Took my Camry in because my breaks were sounding rough, told him that I wasn't sure what was wrong…read moreand to fix my breaks... got my car back with every possibly break light and maintenance required light on. Went back inside, and he claimed that he simply didn't have the tool to clear the codes and it was totally fine. As a college student in a new town and someone who doesn't know a lot about cars, I believed him. The breaks didn't feel right so I ended up taking the car to a different guy and it turns out D&D didn't do a simple task to prep the car(a well known thing that a simple YouTube video even explains) and now my breaks and master cylinder are badly damaged. After going back and asking D&D to make it right, and even being willing to settle for just getting the $600 back I paid and not the $3000 it will take to fix the car, he told us to try and sue him cause he would obviously win and said that the issues were already there before I took it in(which doesn't even make sense considering I asked him to FIX my breaks). Do not take your car here, ESPECIALLY if you have a Toyota.

My car wouldn't start after I put gas in it and I was coming back on a trip from TN to Ohio!…read more Called AAA and they had no local tow service or repair shops affiliated with them. I called D and D and they came, towed my car to their shop, and figured out what was wrong and got me back on the road so I could make it home that same night. Otherwise I was thinking about renting a car and driving home and then back to pick up my car later (which is what I would've had to do with 2 other shops I talked to that day and would've been 3 hours each way). Also they are so warm and friendly and helpful. They even checked my fluids as they didn't want anything else to mess up my trip home and found that I was super low in oil so they replenished that as well for me. I really felt like they cared about me and really wanted to help me get home on my trip. Highly recommend them.

Traveling south and had our check engine light come on. Stopped to get checked out. Gentlemen who…read moreowned shop checked out my vehicle let us know what codes were coming up. Very nice. And super reasonable with his price.

My daughter's car broke down on the highway and Mr. Wilson provided quick and efficient service in…read moretowing and repairing her car. She was traveling across the country when her car broke down. Mr. Wilson quickly assured her of the assistance she needed to get back on the road. We are grateful for his expertise and going above and beyond to help our daughter. Nicky

So nothing like breaking the stems off the rear axle and having your title rattle. Almost off…read more Called quick fix and all I have to say these guys dropped everything, and moved mountains to get the job done. I can't recommend them enough. Guess my new "guy" is in Corbin...and I live in Chicago. They are that good You break, they will fix it

Had some tires pop on our RV, called Zak for service and he was super helpful. Zak and his…read moregrandfather came out on the side of I-75 and tried to get us fixed but unfortunately, the tools wouldn't work for our RV. He offered to drive us to another tire place in Corbin as well as tow our jet ski from the back of our camper. He didn't want to accept payment but of course we still paid him for his time. He even called back a few hours later and offered to pick us up and drop us off at a hotel if we needed! He was amazing!! So respectful and very kind. I would definitely recommend calling for any vehicle needs, Zak was a great guy!

Great service!! I broke down with an over heating issue 5.4 ford triton engine had AAA membership…read more I asked for a preferred shop and they shared Dr.p's their complete team of staff was great!! treated me like family. Jerry skidmore.

Charged me $294.77 for a fuel filter when the problem was an oyxgen sensor. Shady af, do not use!!!read more

Absolutely DO NOT take your car to this business. I took my car there to have the torque converter…read morefixed and had a warranty on it. And he said he called the warranty shop and got it approved to be fixed, well he said he was looking for a used transmission for the car and 4 weeks later still was saying he couldn't find a transmission for the car. And finally I got fed up and went to retrieve my car and went into the shop and all he was doing was sitting on his fat ass doing absolutely nothing while my car was sitting outside. He lied about calling the warranty place and lied about trying to find a transmission. Hes a liar and scammer!

Claimed he could fix my car in 5-7 days. Had my car for three months and absolutely nothing was…read moredone. Told me needed $2600 to for parts. He is avoiding my calls and still has my keys to my car. Do Not use this shop!