Ernesto came out to troubleshoot a problem with our Landice treadmill. They took care of all the…read morecommunication with Landice to make sure they covered the repair, service call and any replacement part cost. Service was prompt, and they determined what the best way to assist me was. All in all, I am considering a service plan with them now that I know how good they were. Thanks again Ernesto and team!

Quality work and high expertise. Reliable scheduling . Appreciate response to my issuesread more

Note: It's now Unit 19. Outstanding experience from start to finish. Humberto was incredibly…read moreknowledgeable, patient, and genuinely helpful throughout the entire process. He took the time to answer questions, explain options, and make sure everything actually made sense for my needs instead of just trying to sell something. The selection here is no joke. They have a wide array of high quality equipment, easily enough to stock a full professional gym, from essentials to more specialized pieces. You can tell this place is run by people who understand training and take pride in what they offer. Highly recommend this business if you're serious about fitness and want expert guidance backed by solid equipment. This is the kind of place you come back to.

ETE Simi has been my favorite place to shop for weights .. check for their sales…read more I've shopped for weights at Target and other sporting goods stores, dumbbells are usually $2 a pound or more

George was genuinely so helpful and kind. I usually get coupons in my email for Big 5 but for some…read morereason I couldn't find the one that I wanted to use. George was able to look up my email and verify that I had an account and kindly gave me a 10% discount even though I couldn't pull up the email with the 10% code. It's customer service like this that makes me want to shop at this location again.

Weights work great. Got them for the low. Great service. Thanks Ted. Absolutely love this store…read more Everyone is so knowledgeable.

No job is too big or too small for Fit One! Matt is always so helpful and EXTREMELY knowledgeable!…read more Thanks for coming through again!!!

For over 25 years I have know and worked with Matt. He is the best at what he does! Hands down…read moreperiod. He delivered what he promised and is the guy you can call for ASAP service if ever needed. Do not waste your time with companies that make promises that don't keep. Matt is the Go to guy for commercial equipment!

Absolutely five stars, and then some…read more Jacob at Johnson Fitness and Wellness delivered one of the best retail experiences my wife and I have ever had!! From the moment we walked in, there was zero pressure and a 100% focus on helping us make the right decision for our fitness levels, goals, and lifestyle. We came in, intending to just test the Peloton Tread and Tread Plus. He let us run on multiple treads for nearly two hours, including the two Peloton models we were interested in, as well as a Woodway and a Landice. As marathoners and OTF competitive runners, this level of testing was critical for the $3k-$6k purchase. Jacob understood that immediately. He encouraged us to push the machines, testing speeds 12+MPH, dialing in interval acceleration and deceleration, and really feeling the differences in foot strike, responsiveness, and overall ride quality. He didn't rush us or, even worse, hover around us. Jacob provided genuine support and deep product knowledge. Once we settled on the Tread Plus, Jacob went above and beyond by introducing us to the Tonal 2 home gym, which will absolutely be our next purchase. He was incredibly enthusiastic, walked us through the system, and let us try multiple workouts so we could really understand the experience. And as if that wasn't enough, while he was checking us out, Jacob had my wife and me relax in two of their high-end massage chairs. That moment perfectly summed up the experience. Thoughtful, generous, customer-first. Jacob is exceptionally knowledgeable about his equipment, passionate about fitness, and genuinely invested in helping customers find what's right for them. No sales pressure, just outstanding service from start to finish. If you're even considering fitness equipment, do yourself a favor and work with Jacob. We absolutely will again.

This store and the people they hire are scammers!!!…read more I spent over $2K on a recumbent bike last week that was supposed to be brand new. On the very first day it arrived, it started mysteriously auto-pausing after just 5 seconds of use. To make things worse, the installer apparently had no idea how to properly test it before leaving. I had to go back to the store myself and explain the issue. The store then had to contact the installer and only got back to me several days later. When the installer finally returned, he told me the motor was defective and that a replacement would need to be ordered, which could take weeks to arrive. Can you believe that? This was sold to me as brand-new equipment and cost thousands of dollars. I trusted this store and even threw away my couch to make room for this machine. I deeply regret that decision now. This store, and the people they hire, seem to have no idea what they are selling.

I'm really not sure why there are so many 1 star reviews on here claiming that the customer service…read moreis horrible. We've always had a fantastic experience here and the employees are always friendly and helpful. Yes, they often do not have a ton roaming around to help (not that they don't want to, but I just feel like they're often understaffed) but if you go up to the checkout counter to ask a question or request assistance, they will help you out immediately and with a smile. The store is also a large location and inventory is great. This location is a bit out of the way for us and further than other Big 5 locations, but we always know that they are going to have anything we need. The store is also well laid out so you can easily find what you need quickly. It's never messy when we go, despite what other people say on here, and it's just an all around good shopping experience. Honestly, if they were able to staff up a bit to have a few more employees roaming the floor outside of the shoe department, I would give this location 5 stars. Maybe I've been lucky on the dozen or so times I've been here, but I see no reason to complain about this location at all.

As soon as I walked in, I was effectively directed, guided and advised. I wanted a new BB gun and…read morestopped at Turners first because I figured a firearms dealer would also have great BB guns. As it turned out, Big 5 had a far more impressive and comprehensive inventory beyond my expectations. Buying too many things quickly became a concern for me. The best part about my visit was Brenda's knowledgeable and effective assistance. Brenda answered my questions with ease, clear familiarity and confidence. It was impressive. I left with a BB gun that is a replica of the Glock 19X--which I didn't even know was available. I am very happy with my purchase. 5 stars.

Juke Fitness Equipment is amazing! Absolutely great customer service from Jesse . He explained…read moreeverything clearly and took his time . I even received free local delivery from him. Highly recommended and would definitely buy more fitness equipment from him the future. Thanks man!

These guys are fantastic in every way. Jessie and his father were extremely helpful with my…read morepurchase. Could not recommend them more! The best.

Edgar from all Gym Supply has not followed through with his work and does not return calls after…read moreleaving our Max Trainer disassembled for 2 weeks. He came by our home to replace a Max Trainer motor and brought the wrong motor. After disassembling it, he didn't assemble it back together and said he would special order the right motor and be back in two to three days. Because the Max Trainer was working, we just couldn't adjust the resistance, I explained we use it daily and it was important for us to have operational. However he left without reassembling the Max Trainer. For two weeks we have been waiting for Edgar to return with no success. Since last week he stopped responding to Our communications. I wouldn't recommend this company to anyone based on our experience.

We have a Stairmaster 4000, that we bought new in the late 80's. It was a machine built for…read moreindustrial use, and every gym had a bunch of them in those days. We finally wore out the Touch Pad on the console. I found All Gym Supply via Google as they advertised that they could repair the console. I called and talked to Edgar, who is one very nice, personable, individual. I commented that I had bought the machine new and paid more for it than the car I was driving at the time ... he said, "Yes, that would have been $1800," which made me feel comfortable that he actually knew this old machine. When I got the console back, it looked brand new, and functioned perfectly. At our age (65 and 62), we could afford a new stepper but this antique has served us well for a long, long time. They did a great job, and Edgar was wonderfully knowledgeable and good to deal with.

I bought a Precor Amt 835 online and it showed up not working properly. I found Jeff and yelp under…read moreCalifornia Fitness source. He immediately called me back after trying to contact him and diagnose the issue over the phone. After ordering the part he came to my house and fixed The machine perfectly. He's a real gentleman! Even my dog liked him. If you need your fitness equipment fixed, don't call anybody else. Jeff is your guy!

Jeff and California Fitness Source was great. We called and, it turned out, Jeff was in our…read morearea--he came that afternoon. He was pleasant, knowledgeable, and efficient. He diagnosed our problem from our description and knew the fix. We wish all our service people were as nice as Jeff.