Pro Water Damage

(147 reviews)

Eddy arrived at our home at the agreed upon time and went right to work to provide an estimate for…read morea pin leak we had in our dining room ceiling. Eddy provided a very fair price for a relatively small amount of water damage to our dining room and ceiling. Eddy and his team were professional and communicated well. While other estimates were much higher, I do not believe that they could have provided any better workmanship. I would highly recommened them.

The team did a great job and provided an honest top and bottom quote. If there's one complaint ~ I…read morewish they would've had a little more communication on the equipment pickup and arrival times instead of showing up unannounced. Also I had to use a different company for drywall, paint and baseboard which is normal since remediation companies doesn't handle repairs. But they said they were going to refer me since day one but it took about a week before they reached back out despite me asking on the daily for a repair quote. But nonetheless 5 stars for the main job well done!

Preferred Restoration Services

(82 reviews)

This is a first, but I want to say that Preferred Restoration is definitely a company I would…read moreprefer. After sending a request for consultation, I sent photos and they evaluated the situation and gave me recommendations as to how to remediate the non-active mold on the ceiling of my garage. Any business that is honest in their dealings deserves 5 stars. They could have easily sent a person out and gave me the work around, but through their experience and expertise, they said, "this what we would do on our home" after listening to my concerns. Very happy with their level of service. Shout out to Hayley for picking up the phone and walking me through on a Friday before July 4th. Thank you.

Eric and his team helped us with our water leak. He took the steps above and beyond by coordinating…read morewith the testing and abatement companies, as well as documentation to our insurance company. He answers calls over the weekends and Memorial Day. We really appreaciate him and his team.

Home Flood Restoration

4.3

(17 reviews)

Huge shoutout to Aaron Appleby and his amazing team at Home Flood Restoration (especially Marvin)…read morefor taking such great care of us during a really stressful time. We had a water issue at home, and they came out right away, no hesitation. From the start, they were kind, professional, and just genuinely caring. They set everything up quickly, made sure the space was safe for us. They kept us updated throughout the whole process. It honestly felt like they treated our home like it was their own. It's not every day you come across a team that's not only great at what they do but also makes you feel supported the entire way through. If you're ever in need of help with water damage, these are definitely the people to call.

A Homeowner's Warning: My Experience With HHI, Inc. and Home Flood Restoration…read more I am sharing my personal experience with Robert L. Hartley II / HHI, Inc. and Aaron V. Appleby / Home Flood Restoration. My insurance claim did not involve a major flood. It involved a bathroom sink overflow that lasted approximately 10 minutes. I immediately cleaned the water myself using six to eight bath towels, two times, until all visible water had been removed. These contractors came to my condominium approximately seven weeks after the sink overflow. Due to an unexpected medical issue, I was unable to personally manage my insurance claim for approximately 7 1/2 months. My daughter stepped in to manage the claim. We were not familiar with restoration claim procedures, and I feel we were taken advantage of during the handling of both claims. After the fact, we received invoices, estimates, and documentation containing descriptions such as "emergency water evacuation," "Category 3" conditions, raw sewage, and "after-hours emergency services." I dispute these descriptions based on the timeline and the actual conditions that existed in my home. MAJOR CONCERNS: 1. Work Performed Without Proper Documentation or Authorization Extensive demolition and contents-handling decisions were made without what I believe was proper documentation, a valid work order, clear directives, or authorization for the full scope of work performed. My two-bedroom condominium was demolished down to the studs, leaving no toilet, sink, tub, double vanity, or walls. I dispute that this level of destruction was warranted based on the original water event. 2. Contents Handling, Inventory, Licensing, and Storage Concerns I was not provided an inventory list of my personal belongings, documentation identifying where my property was stored, or records showing how my belongings were handled, transported, stored, or returned. After approximately 4 1/2 months of storage, my personal contents were placed unprotected in my garage, where they remain today. My belongings were not properly protected or restored, and many items appear to be a complete loss. The invoicing for pack-out, storage, and pack-back services for my two-bedroom condominium exceeded $40,000. 3. Disputed Invoices, Scope of Work, and Claim Handling I received estimates and invoices that I dispute contained inflated, unsupported, and inaccurate details. I was told the contractors stayed within the guidelines entered into Exactimate and therefore could not have overcharged. My concern is what information was entered into Exactimate that created the scope, charges, and allowances. We experienced repeated pressure and harassment for payment. We were told work would not continue unless payments were made in full. My daughter was forced to file a second insurance claim before work would continue. She questioned the contractor why a second claim was needed as there were no issues She informed the insurance adjuster when filing the claim that there were no issues. The second claim resulted in an estimate of approximately $114,000, and payments were made based on that claim. I have reported my concerns regarding the circumstances surrounding this claim to the appropriate parties. 4. Insurance Check Concerns I discovered two insurance checks totaling more than $60,000. These checks were forged. The signatures on these checks are not my signature or my daughter's signature. Neither my daughter nor I signed, authorized, endorsed, or gave permission for anyone to sign or negotiate these checks on our behalf. The mailing address was changed so the checks were not sent to our home, but to an address associated with the contractor. We had no knowledge these checks existed until they were discovered. I have retained supporting documentation regarding these transactions and have reported my concerns to the appropriate authorities. 5. Continuing Impact We continue seeking resolution and the return of funds that have not been refunded so repairs can be completed and my daughter and I can return home. My property remains uninhabitable. This experience has raised serious concerns regarding the handling of a homeowner's property, financial interests, and insurance claim during a time when I was medically unable to oversee the process myself. I encourage every homeowner to verify contractor licensing, insist on written contracts and complete inventories, carefully review every invoice, and independently verify all insurance payments before authorizing restoration work. Stay clear of these contractors and their companies. My hope is that sharing my experience will help prevent another family from going through what my daughter and I have endured. I am sharing my concerns based on my personal experience and the documentation I have retained. Insurance fraud is a very serious matter and should always be investigated and addressed appropriately.

West Coast Restoration

(52 reviews)

The pipe behind our kitchen sink leaked during the busy holiday season. Sam came out the very next…read moreday and was a steady force during this process, thoroughly explaining everything, reassuring us and helping us think about all the things we might miss during this stressful period of time. Chris was also very knowledgeable and able to answer our questions about drying and cleanup. They helped us with disposing items, carefully and professionally moving large furniture items out, and drying out our soggy kitchen in a very timely manner. All crew were polite and professional. I highly recommend this company! They came through for us!

Watch out for the up charges!! they were recommending unnecessary work to be completed by them for…read morean exorbitant price. Buyer beware.

Restoration 1 of Irvine

(81 reviews)

JUNE 4TH, 2026 NOTE: Detailed update about Restoration1's untrustworthy communication…read more Their public response below just proves my point. So, this is what to look out for, and the receipts to prove it: 1. TWIST FACTS/CHANGE NARRATIVE: - 6/1 "At no point did our team request that you provide materials..." - 5/21 "Please feel free to forward over the hygienist report and any other information necessary to help generate the remediation estimate." (They did indeed ask for materials but are now saying they didn't.) ___ 2. DEFLECT/IGNORE THE ISSUE RAISED -Dana "I've sent 3 emails to your 1 email..." -Janny "...if you are unwilling to provide results..." -Dana "I'm not unwilling. You just never asked. Why did it take this long to tell me that?" (My issue is their lack of communication, but she deflects to a story about me refusing asbestos testing, when in fact that conversation never happened.) ___ 3. DELAYED COMMUNICATION/NON-RESPONSIVE -- 5/21 Janny: "Please feel free to forward over the hygienist report...". --5/21 Dana:" They're attached, along with link to a few pics." (NO response) --5/27 Dana: "Please get it back to me...at your earliest opportunity." (NO response) --6/1 Dana: "Janny, are you getting my messages?" (NO response) --6/1 Dana (via Yelp): "...the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1." --6/4 Janny Yelp response "When you contacted our office approximately 1 week later" (2 weeks--not 1--and 5 emails/messages later, I finally get a response) ___ 4. CONTRADICT THEMSELVES --Janny: "You expressed to us on May 22nd that you did not want to proceed with testing" --Then her review says "Following the intial appointment [May 22nd] our office...left you a VM. Unfortunately we were unable to connect" (Here she says we talked, but her review contradicts her own statement) ___ 5. MISINFORMED, ARGUMENTATIVE, AND ACCUSATORY LANGUAGE --Misinformed/Accusatory: "You expressed to us that you didn't want to proceed with testing your property" --Accusatory/Argumentative: "If you are unwilling to provide results...we cannot proceed to assist any further" (Janny's tone is starkly different from most vendors'. They'd likely pose as a question--"Are you willing to" "I believe you expressed", --not an accusation.) Because of this, I'm changing my 2-star review to 1 star. But to be fair, this is just my experience. They do have great reviews, so you may have a better experience (if you decide to use them). Below is the original rating before this update: ____________________________________________________________ 6/3/2026 This is the email that I sent to Restoration1: "Hi Janny, I've sent 3 emails to your 1 email. And your 1 email was asking for materials I already provided. I was so impressed with your estimator's expertise and willingness to answer all of my questions that I likely wanted to use Restoration1, but the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1. The estimator came out May 21st. It's June 1st. Can you tell me what's going on with my estimate?" Their utter lack of follow-through was incredibly frustrating because I was super impressed with the estimator's professionalism, friendliness, and expertise. 1. The estimator came out May 27. 2. After a week I reached out. 2. Janny responded by asking for docs I already sent 3. I gave it to her again. 4. Then crickets... 6. I emailed a 3rd time for updates. No response. 7. I emailed again + messaged on Yelp 8. They finally responded saying I had refused asbestos testing, which they require. 9. I said I never refused because nobody informed me until 3 weeks in. So they asked for docs already provided (why ask for docs if asbestos was an issue?), did nothing for 3 weeks, said I refused asbestos testing, which wasn't true, and that I would've agreed to do the testing had I been informed, Janny's response was judgmental and rude. And the overall communication--or lack thereof--I received from Janny was misinformed, argumentative, accusatory, and rude. Had they told me about the asbestos testing requirement I would have complied. But, if my experience thus far was any indication of how it would be working with them, I decided to pass. I think I saved myself a lot of headache. Buyer beware.

So grateful for Janny and the Restoration 1 team! Our master…read morebathroom flooded and leaked down to the family room. I called Janny late Thursday night and her technician Marco came out early the next morning to assess the problems and figure out a solution. Roberto and the crew came out that same day and began work to dry and fix all the water damage. We have a new baby with respiratory issues and was very worried about tje situation. But, the guys did a great job isolating and containing the areas they were working on to avoid any dust and debris. They were all friendly, efficient, and very considerate to our needs. We really appreciate their professionalism. A few days later they did a final inspection to ensure there was no more moisture and by the end of the weekend everything was repaired as if nothing happened. The Restoration 1 team did an amazing job and so thankful for their quick and immediate response. They are truly the team to call when in need and highly recommend them Thank you so much to Janny and the Restoration 1 family!

AssurePro Restoration

(21 reviews)

We had an incredible experience with this restoration company after discovering a slab leak in our…read morehome. From the moment we called, their response time was impressively quick. They understood the urgency of the situation and had a team out to assess the damage right away. David and his crew were professional, knowledgeable, and thorough throughout the entire process. They clearly explained what needed to be done, kept us informed every step of the way, and completed the repairs efficiently and with high-quality workmanship. You can truly tell they take pride in what they do. What really stood out was how much they helped us navigate the insurance process. Dealing with insurance can be overwhelming, but Natalie worked directly with our adjuster, provided all the necessary documentation, and made sure everything moved along smoothly. It took so much stress off our shoulders during an already stressful time. We are beyond grateful for their quick response, expertise, and support. I highly recommend them to anyone in need of restoration services!

A family member had a critical situation and a local plumbing company referred us to AssurePro. I…read morereached out to AssurePro and they were quick to respond and came out to provide an estimate for us. When we decided to move forward with them, they worked with our timeline so that plumbers could return to finish what they needed to do in a timely manner. We are very thankful that they stepped in to help us contain a very stressful emergency!

All Pro Environmental Solutions

(224 reviews)

I highly recommend All Pro Environmental Solutions. Hansel and his team helped us through a very…read morestressful mold remediation process and went far beyond the scope of work throughout the entire project. Hansel was extremely detailed, responsive, professional, and communicative every step of the way. He constantly kept me updated and always took the time to explain everything clearly. During the process, he even stayed late to help locate the source of a water leak, showed me video footage of the issue, and guided me on the next steps needed to properly address it. His honesty and attention to detail made a difficult situation much more manageable. I also obtained estimates from other companies, and Hansel's pricing was very fair and reasonable for the amount of work performed and the level of service provided. He also referred us to excellent companies and professionals to help with the reconstruction work afterward, including rebuilding cabinets and repairing the opened walls after remediation was completed. The work was completed thoroughly, and the property successfully passed clearance testing. I truly appreciate all of Hansel's hard work, professionalism, guidance, and care throughout this entire process. Highly recommend.

Very honest company, hard to find honest restoration companies but All Pro is definitely honest!read more

Jarvis Restoration

4.6

(663 reviews)

I called Jarvis for water damage restoration and couldn't be happier with the service I received…read more Jose was exceptional from the beginning of the project through completion. He kept me informed every step of the way, communicated clearly, and made sure I understood the process. His professionalism, responsiveness, and attention to detail made a stressful situation much easier to manage. The entire team was punctual, respectful, and did quality work while keeping the work area clean. It's rare to find a company that combines excellent workmanship with outstanding customer service. I highly recommend Jarvis and especially Jose for anyone needing water damage restoration services.

Our house had a water leak and some water damage from the upper floor going through the bottom…read morefloor ceiling. After fixing the pipes, the plumber referred us to Jarvis Restoration. The repair wasn't cheap, but all means, but we had a very good experience with Jarvis. Jarvis team is very professional. Employees follow up throughout the process. Thank you to all, Daniel, Robert, Megan, Bo, Laura, and Shelby Jarvis. The work was done in two phases and they completed each phase in about 3-5 days. Fortunately, it has been very warm lately so everything dried out quickly. We are happy with their work and highly recommend Jarvis. Hopefully you don't ever have to go through this. But if you do, give them a call, get a quote, then rest assured that Jarvis Restoration gets your house back together nicely and quickly. Great job. Thank you Jarvis!

World Restoration

(83 reviews)

Can't say enough positive things about World Restoration. Keith, Jim, and the entire team were very…read moreresponsive and helpful from the start to finish. It started with a quick inspection which we got scheduled immediately. From there, Jim walked through exactly what the action plan was, and the crew was out within the next few days to formally start work. Customer service really went above and beyond, and they made sure that all the problems with the water damage was addressed. Do yourself a favor and contact World Restoration for your remediation needs! I definitely will be next time as well.

World restoration was nothing, but the best experience we had in regards to getting mold…read moreremediation completed. For almost 6 months of going back-and-forth with another company, We just couldn't get anything done. I needed a mold remediation company to help out our situation. I came across World Restoration and read so many wonderful reviews that I gave them a shot. It was by far the best experience. Keith was the main person I spoke with to set up a day for Jim to get out here and take a look at our situation. Keith also helped with giving us references for lead and Aspesos testing companies. He checked in on us so kindly to see if we had further questions. He was So friendly and helpful. Jim came out to our home and checked out the area that needed to get treated. He was also very friendly and explained everything they would need to do to get things done and completed. He was patient with me about all my questions. They were so patient with us as we needed to wait on some testing that we had to complete due to the year our home was built. Thankfully everything came out negative and the crew was scheduled to come out to our home. The crew that came with Jim were prompt, efficient and friendly. They really did a great job at taking care of the area to ensure the there were no leaks or mold growth behind our walls. Once the project was complete, I needed help finding a drywall company and Kieth referred me to a few. This company is so friendly and helpful and will explain to you what needs to be done, and will answer all your questions. They also have a great price! I strongly recommend World Restoration.

Save The Day Restoration

(204 reviews)

I had a leak from my AC in the evening, and Sky made sure someone could come out first thing the…read morenext morning to assess the situation. They were very responsive and made the process much less stressful. Danny was incredibly helpful and took the time to explain the entire process thoroughly and patiently to my non-English-speaking mom, making sure she understood what was happening every step of the way. At the end of the job, they were meticulous about checking that all moisture was completely removed and that everything was properly taken care of. Their professionalism, attention to detail, and customer care really stood out. I would definitely use them again in the future and highly recommend their services to anyone needing restoration work.

When a substantial leak drenched our crawl space, I needed help urgently. I called Frank on a…read moreFriday night and he was able to send his team the following weekend. His crew is professional, punctual, and patient. I'm an over-planner and worrier, but Danny and Daniel were always patient, kind, and thorough in their explanations, putting my mind at ease. Frank was also always accessible over the phone and text message if I had additional questions about scheduling and the scope of work. The company also offers general construction services, and Frank offered a bid to patch an exterior stucco wall that our plumber had to get into. Based on our positive experience with the concurrent moisture mitigation work, we decided to contract with Frank on the patching project, too. All in all, I wouldn't hesitate to work with Frank and his team again. I highly recommend Save The Day Restoration!

JustinTime Plumbing Heating and Air

4.6

(1.1k reviews)

on time. did great work. no issues at all. I will be placing their phone number in my contact list.read more

We had a plumber out for our regular tankless water heater flush. That was fine…read more I had the plumber check out an issue with my upstairs toilet and his first recommendation? A $1300 new toilet installation. His cheapest? We buy a new toilet and he installs it for $400. I did a little poking around and fixed the issue for a $11 flush tank ring. I posted a comment on JIT's webpage and no one bothered to reach out. I wonder how many people that plumber has scammed out of significant money. Add another - as he was leaving, he remarked that we didn't have a pressure regulator on our incoming water line - I told him we did have one but we had it removed - and then he started low-key arguing with me saying he didn't see any evidence one ever existed. I remember when Justin had a small business and he was awesome. Be wary now, their plumber appear to have a reason to upsell as much as they can. Not the kind of plumber I want to deal with.

Coastline Plumbing

(466 reviews)

5/5 I've had Andrew come out twice now. The first time was to repair a drain line leak in my living…read moreroom ceiling, and the second was to rough in a shower drain for an upcoming remodel. Both jobs were done with the skill and attention to detail of a master plumber. Price was competitive with others in the area. It's been over a year since the leak repair and everything has held up perfectly. The shower drain rough-in was centered exactly where it needed to be and completely leak-free. I'm fairly handy myself, and Andrew has always been willing to share helpful pointers along the way, which I really appreciate. Coastline Plumbing has become my go-to plumbers. Whenever Andrew is on the job, I can relax knowing the work is being done correctly and built to last. One thing to expect: Andrew was upfront about this from the beginning, but Coastline typically doesn't patch drywall or plywood after plumbing work, so you may need to hire someone separately for that part. I think that's standard for plumbers specialized in their trade. In my case, I patched them up myself.

I had Coastline Plumbing attach the water line for the refrigerator and remove an old water filter…read moresystem. They were prompt, quick to respond, friendly and did a great job. I would highly recommend Coastline Plumbing!!

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Darlene E.

11 years ago

I had the worst nightmare in my life 2 days before a Thanksgiving 2014! I woke up to a pipe break in my 2nd story bathroom, it had probably been going over 6 hours of water running through my house and leaking down below in my garage - it was a rain forest to say the least. I had water everywhere. I have been in the Real Estate business for over 17 years and have heard of these nightmares, but never witnessed one. I did not have my list of vendors at home so I went to yelp and found Pro Water Damage. I was so impressed, they were at my home within 15-20 minutes and started removing the water and cutting out the carpet. This was at 3am in the morning! I don't know what I would of done without Eli and his crew. They had everything packed up and moved out of my house within 24 hours. Eli walked me through the process of how the insurance worked, he took over 200 photos for documentation etc...once the adjuster came out he still kept in touch with me throughout the rehab - it took over 3 months and I lived at a hotel. He assured me that all would work out and not worry a bit, just trust him to work it out with my insurance. Once all the construction was done his crew came to help me unpack. They hung all my art, put the furniture where it belonged and opened boxes in the garage and help me organize everything. I cannot say enough about Eli and his company. He truly got me through the worst catastrophe I could of ever imagined. I have given his cards out to all my fellow agents in my Brokerage. Please, please use Eli if you have water damage in your home, you will not be disappointed at all by Pro Water Damage. They are absolute professionals and will get the job done for you. Darlene Ehrenkranz First Team Real Estate read more

Old B.

11 years ago

This company is a MUST on my emergency list for water damage. What can I say but reiterate whats been said by others who have used Pro Water Damage. They were awesome! My disaster was a faucet that was left on. The water flooded the laundry room, bathroom and our great room which included kitchen and living area, carpets, cabinets, island. Since it was late and I could not contact the insurance company, I immediately went to Yelp. Called the first number that came up but they said they were about an hour out. So I called the next number for my area with 5 stars, Pro Water Damage. They were quick to respond already equipped with driers, humidifiers and an air cleaner. While Eli explained everything, his men moved the carpets and furniture and set up all the machines. His helpers were quick and neat, cleaning up after themselves, taking the trash with them and careful not to damage anything. So we were just left with cabinet toe-kicks to replace and two small drywall holes, very neatly cut into perfect rectangles for my contractor to easily repair. Eli was there every day with a helper to check the job, adjust the machines and discuss the project with me and the insurance adjuster. He went out of his way to make sure that all electrical was hooked up so no cercuits would be overtaxed. He was knowledgable, professional, very polite and very easy to work with. He displayed a genuine concern not only that the job be done well and right, but that his customers feel secure and comfortable with him in charge. What a relief! Thank you Eli for taking such good care of our home and us. read more

Piera R.

11 years ago

Recently, I have some water damage from a toilet connection that had burst in my master bathroom. Before I discovered where the leak was coming from, the bathroom had flooded, my master bedroom carpet was soaked, and the water had gone through to the kitchen below, coming thru my light fixtures, soaking the drywall in the ceiling and walls in the kitchen. This all happened at 12am on a Friday morning. I immediately called another water restoration company, they took my number but never returned my call (until 1-1/2 hrs later). In the mean time, I called Eli and Pro Water - he was there in about 45 minutes, along with his assistant. They dried up all the water they could and then set out humidifiers and fans throughout the kitchen, bathroom, and bedroom. He was at my house everyday for the next few days to check on everything. After about 4-5 days, everything was dry and ready for restoration. I can't say enough about Eli and his crew for promptly and courteously taking care of this problem. He made a stressful situation easier to handle and I would highly recommend this company to friends and family. read more

Jack D.

11 years ago

I've been meaning to write this review for some time. It was in summer 2013 when I discovered a major plumbing leak. It affected the entire first floor in our home in HB. Eli and his team at Pro Water Damage Inc. responded immediately. Eli, with his knowledge and experience, was able to quickly determine the extent of the affected area. His team carefully packed and removed everything necessary to proceed with the restoration process. Because of limited space for items, his team loaded their covered trailer with the overflow items and hauled them to a storage facility nearby. At the storage facility, they properly stored everything leaving ease of access to as many items as possible. Eli recommended our immediate evacuation of the property, and he worked on our behalf with the insurance company. Pro Water Damage Inc. provided thoughtful advice and efficient service. I highly recommend them to those in need of restoration services. read more

Nikki A.

13 years ago

I've alway looked on Yelp for restaurants and repair services and I am happy to get the opportunity to provide a review for Pro Water Damage. I had a toilet overflow that caused a considerable amount of mess throughout my hallway and into my living room. I ended up choosing Pro Water Damage and was so happy they lived up to their promise of excellent service. They came quickly as they said they would and cleaned up the damage saving my original hardwood floors. The owner of the company, Eli, was very kind and reassuring and he met with my insurance adjuster to make sure my insurance company would cover what they said they would. I would highly recommend Pro Water Damage because they offer excellent service, from beginning to end. read more

Amy G.

13 years ago

Thank goodness for Eli! We came home from a long weekend away to a pinhole pipe leak and flood damage in our kitchen and dining room. Eli was at our house within 30 minutes surveying the damage and explaining to me what was going to happen. Before long his team had arrived and the dry-out process began. Eli recommended a great plumber and contractor for the repair work and handled all of the negotiations with our insurance company. He returned to our house on multiple occasions (well after his job was done) just to check on the progress of our repairs. The service he provided was above and beyond. I would highly recommend Eli to anyone who experiences water damage. Thanks Eli!! Amy G. San Clemente read more

Gil T.

10 years ago

I came home late Saturday night and found massive water damage in my home. I needed help right away and called Pro Water Damage Inc at 11:30 PM because they had the highest rating in Yelp. They did not disappoint. They had a crew at my house thirty minutes later, worked through the night, set up heaters and blowers to begin drying out my home. They dried out my home, packed out the contents, and then put all the contents back in place, after construction work was complete. Eli, the owner, and his excellent crew were always there when needed, were totally responsive to my needs and helped me understand the process with the insurance company. I recommend them without exception. Gil T. read more

Dhaneep R.

11 years ago

Last month we had a water damage and water came out of up stair toilet .This happened midnight and we came to know early morning .During that time damage happened almost 3 upstairs bedroom and garage. After few minutes thought , I goggled and found pro-water damage on Google search. Eli and folks came within 30 minutes and started the work .He and team carefully removed all damaged drywall and immediately started dry up process. Process was continue almost 3-4 days and he regularly come and check the status .He finished all the work professionally and service he provided was excellent. I would highly recommend Eli and team .Thanks for all your work. read more

David L.

5 years ago

Pro Water Damage and Eli Daboush are the best. They responded to our emergency call at midnight! Our pipes burst and our rooms were flooded! Eli and his team were there within the hour. They were professional and courteous. They worked tirelessly to remove the water and assess the water damage. They prepared an excellent report and submitted it to our insurance company. They followed through on the Demolition and storage aspects. They worked with us for months until all of the damaged areas were completely restored. I highly recommend this company to anyone who experiences water damage in their home. They were excellent. read more

Richard R.

13 years ago

I got tremendous service from Mr. Eli Daboush, Pro Water Damage. He responded my call quickly on early Monday morning and immediately showed up with his staffs. My wife and I were so amazed by not only Eli managed the main problems professionally, but also how well he organized the situation. I had to leave my home for a business trip in the middle of crisis, but I was so confident that Eli and his team will well handle. We are very satisfied the outcome, and I highly recommend to CALL Eli if anyone has any water damages. Thanks, Eli Richard R. Ph.D. read more

Bob B.

14 years ago

Our residence had a fire sprinkler failure and we had a real emergency on our hands. I contacted Eli Daboush of Pro Water Damage and he was out to our home right away to begin the clean up process. He and his crew were very professional and had all the right equipment to resolve the water damage we had. Best of all, he communicated directly with our insurance adjuster keeping us all informed of the steps needed to dry out the mess and fix our home. Great job and very recommended! read more

Sharon M.

7 years ago

We had a flood in our home in Orange County, CA during the heaviest rainfall this past week. Eli responded within an hour, and pumping out of the water began quickly. ProWater was quick in response and provided equipment to start the drying process of the house. For water remediation, we would recommend ProWater and Eli for their quick response, support of our feeling distressed at the loss and care they provided to us. read more

Sean M.

15 years ago

My husband and myself were totally amazed with the service and promptness of Pro Water Damage. Not knowing whom to call, we took a chance and ended up hiring the best in the business. Water damage is messy and intrusive but the technician, Eli Daboush, made the process as comfortable as possible for us. I wouldn't hesitate to recommend this company. read more

Kristen C.

6 years ago

Eli and his awesome team did an excellent job when my house flooded. They were there quickly, always available to answer my questions, and their work was outstanding. It means a lot to find good people to work with, and especially in an emergency. Thanks to Eli and your entire team! read more

Jane C.

8 years ago

Eli was very helpful and responsive. They did a very good job. They came as soon as they got the call in order to limit the amount of damage done. Their equipment looked very well maintained. I recommend using Eli and his team during any water damage. read more

Moe B.

230

8 years ago

Eli was very helpful. He helped us Dryout our house he traveled very far to help us. He gave us a hugeeee discount after we found our insurance denied our claim. They do a really good job you can count of Eli to treat your place like it is his own!! read more

J N.

8 years ago

It was a great pleasure working with Eli and his crew! Very professional, honest and grest communication throughout the process. I would recommend Eli to anyone that has water damage issues. read more

Pro Water Damage - damagerestoration - Updated August 2026

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Flood Relief

(12 reviews)

I would like to HIGHLY recommend Flood Relief, Inc. for any water damage mitigation needs!!…read moreThis family-owned Corona-based company that specializes in water damage mitigation just saved me THOUSANDS of dollars! My AC malfunctioned on a hot day causing water to leak into the attic floor and it came out of my ceiling. I caught it in time! I filed a claim with my insurance company- State Farm - who referred me to two big water damage mitigation vendors - ServePRO and ServiceMaster. ServePRO told me I would need the ceiling removed before they even came out to see the damage. They did a visual inspection, used no meters and did not go into the attic and said the whole thing needed to be removed. They were a "preferred vendor." ServePRO also said I would need other contractors for the reconstruction work and that would take at least a few weeks. And ServiceMaster demanded an asbestos test before they even did anything which would add weeks. Dave and Santos from Flood Relief Inc did both visual and electronic meter inspections, and they found the water had been confined to one small area and never reached the walls. They also inspected the floor and found it was also fine since I caught the leak in time. (ServePRO was trying to take photos of the floor when I told them there was no damage there!) Luckily, FloodRelief concluded the damage was so minimal that no ceiling areas needed to be removed. They are able to treat the area with antimicrobial agents and dry the structure with huge fans and dehumidifiers. They also told me the job was so small that they wouldn't even need charge me what the deductible was for the insurance claim so I was able to cancel the claim. This was a very honest move since they would have been paid much more by my insurance company if they had recommended removal. These two gentlemen also came right away when I called and were so friendly and respectful and professional. I am extremely grateful to these honest guys who saved me money, time and sanity. They put me at ease during a stressful situation. I was very impressed with their stellar service! Out of 10, FloodRelief, Inc. is an 11.

TL;DR: We had serious flooding that was undiscovered for days and caused major damage. Dave and his…read moreteam were excellent and made the process so much easier. Even the insurance company was impressed. Highly recommend. About 4 months ago, my parents were out of the country on a month-long trip. About 2 weeks into their trip, my brother and I discovered that their entire first floor was flooded due to a high-pressure leak in a downstairs bathroom. Based on some outside surveillance footage and meter information, we estimated that it had been leaking a few thousand gallons a day for 3-4 days. My brother and I were just dumbstruck and overwhelmed by what this meant for the house. All the hardwood flooring, walls, base moldings, cabinetry, furniture had all been soaking for days. Water was literally seeping out through all the outer walls of the house. The formal living room, which is situated a step down and is about 5 inches lower than the rest of the house, had become a reflecting pool holding about 1000 gallons of water. (I'll try to include pictures) My brother did a google search and we found Dave, and we're really glad we did. Despite that it was already Friday evening, he arrived within the hour. As soon as he got out of his van, he was focused on taking away our stress and calmly informed us about the next steps and what we could expect throughout the process. He immediately took control of the situation and he and his team worked tirelessly through the evening and late into the night to vacuum up all the free water. And he was back bright and early the next day. Throughout the next week or so, Dave and his team thoroughly dried the walls and the floors and demolished and pulled out whatever wasn't salvageable. They were meticulous and cleaned as they went and tried to make it as comfortable for me as possible since I decided to stay over while all of this was going on. They found some mold as well as a dead colony of bees, a dead bird, and some trash from the initial builders inside of our walls and he carefully cleaned and remediated as needed. Dave dealt with the contents company, the environmental inspection firm (checking for mold), and our insurance company so that it was pretty effortless and seamless for us. From what we could tell, Dave was a consummate professional. That was further confirmed by our insurance company. Once Dave's work was completely finished, the insurance company sent out an adjuster and a contractor to inspect and to complete their estimates. Dave was there to help answer their questions since he knew the layout and the problems better than any of us at that point. After Dave left, they commented that his work was really thorough and that they could tell Flood Relief Inc was really trustworthy and top-notch. So... even the professionals were impressed. To top it all off, despite that Dave's company finished its work at my parents house in October of 2017, because of some delays from the insurance company, Dave only just got paid this month in February 2018. Dave was patient and never bothered us personally with this. We're so grateful that we had Dave during what could've been an otherwise very stressful time. I hope you never have to deal with water damage, but if you do, don't hesitate to call Flood Relief Inc.!

West Coast Restoration

4.5

(8 reviews)

My bathtub overflowed and flooded my parts of my condo and the unit below. I contacted West Coast…read moreRestoration and a very sweet woman answered the phone and scheduled their team to come out ASAP. The next morning Sam showed up which I found out was the owner and the lady I spoke with was his wife. Both were very professional and communicated every step of the process, which made me feel at ease in such a stressful time. Sam and his crew worked very quick and ensured they cleaned up after the demolition work. I have no complaints and would definitely use West Coast Restoration again (but hopefully not need them!)

It was an absolute pleasure to work with Sam from West Coast Restoration. I had a grey water leak…read morefrom my upstairs bathroom into my staircase below. I contacted WCR and they showed up immediately and got the remediation going and basically managed the entire job for me and boy were they punctual. Sam and Chris are very helpful people and on top of it they are both genuinely nice people. I really don't want to go through another leak but if I had to I would absolutely call them again. Very highly recommend them as an ethical and honest restoration company. Thank you Sam and Chris!

Flooded Home Repair

(2 reviews)

Flooded home repair was very helpful, we had a water damage. I really appreciate their honesty this…read morejob required. They cleanup and sanitizing and pack out all our stuff my house requires. Dry out and the reconstruction was very easy. I will recommend this company because they show up on time, they help with all the process to fix my water damage. Highly recommended!

Working with John was Great. Having my condo damaged sucked but the process was great. John and his…read moreoffice took care of handling my difficult adjuster. Happy to be done with all this and happy I chose this company

SERVPRO of Laguna Hills/Laguna Niguel

3.7

(41 reviews)

Servpro of Laguna Niguel I called to help me with my condo in Laguna Niguel that has issues at the…read morecondo. I found find out that they're not contracted through the HOA Seabreeze management of that place and I've been trying really hard to find the exact Servpro that they sent out to check it out, to no avail. at least George from Servpro of Laguna Niguel would talk to me and give me some information, and express his willingness to help me with my problems. The Servpro working for the HOA of the Mara villa Homes is dragging their feet on this.So I guess Seabreeze, is not helping me with getting it fixed. So screw the rest of them, maybe time to lawyer up and kick their but. but George is a good guy. He said he'd work on it right now, even though Seabreeze is dragging their feet.

Willing to remove this when resolved. Used SERVPRO last year for the removal and dry out after a…read morewater leak. As part of that service, they subcontracted a business call Scott's Plumbing to remove my washer, dryer, and fridge from the affected area. Well, these geniuses they hired and were responsible for broke my downstairs window rendering it inoperable, and refused to fix the issue for almost a year now. To add to it, their subcontractor has continued to send me an invoice for the removal for months and refuse to correct the issue. I've tried reaching out for months to get this resolved, but yet I received another invoice. Fix this ridiculousness once and for all and this review will be updated.

SERVPRO of Wilmington/Lomita/S. Harbor City

(3 reviews)

Got work done quickly and adjusted to our schedules. Would recommend. Replaced flooring and…read morebaseboards after water damage.

I really loved that they ALWAYS explained exactly what they were going to be doing before they…read morestarted. They answered all our questions kindly and with so much patience. We loved the quality of the work and the fact that they clean up after themselves. Initially, we were bracing ourselves thinking we were going to have a lot to clean up once they left BUT they did all the cleaning. We had the privilege of working with Toza and would gladly request him again if we ever needed Servpro's services again. Most of our services were primarily water damage repairs and a couple electrical repairs. Honestly, the house looks better now than it has in years. Thank you so much!

DL Restcon

4.6

(29 reviews)

Water leak in Aliso Viejo or Lagnua Niguel house? Many of us have the unwanted surprise of needing…read moreto quickly fix a leak, clean up the resulting mess, then do the work of replacing sheetrock, floors, paint etc. Fortunately, I found Daryl and DL Restcon. Daryl is professional, on time, knows how to get your house back to normal. On top of that, he is reasonably priced, fast (but not rushed) and great to work with. One more thing to consider, how will the contractor you pick, work with the insurance company? My insurance adjuster quickly realized that Daryl knows the business and this decreased teh amount of negotiation/back and forth. Daryl made dealing with the insurance company so much easier for me.

Updated Review: Do not trust Darryl Huie or DL Reston…read more While he may come across as friendly and helpful, my experience was the opposite. I found him to be manipulative and unprofessional and, in my opinion, took advantage of my difficult personal circumstances. In Dec 2017, just weeks after losing my mom and sister and months after moving into my beautiful new home, I discovered a water leak that caused significant damage to my kitchen and multiple rooms. I initiated a claim with my insurance company, and began gathering quotes from three separate contractors -- one of whom was Darryl Huie. His initial demeanor was overly eager and persistent. Despite not being awarded the project, he repeatedly inserted himself into the process, including contacting my insurance adjuster without my consent, showing up to my property unannounced, and calling, emailing, and texting me constantly. I was grieving, overwhelmed, and traveling frequently for work and trying to get my family affairs in order, so I allowed limited access to my home strictly for estimation purposes. Not for any actual work. Darryl claimed that even if I didn't move forward with certain repairs, I was still obligated to pay him the entire labor amount my insurance company had awarded, even for work he wasn't doing. He warned me that I could be reported for insurance fraud if I didn't hand over all the funds to a licensed contractor (i.e., him). In my opinion, he used my inexperience with the insurance process to pressure and intimidate me, which I now see as taking advantage of my vulnerable situation. When I declined to move forward, he entered my home without permission while I was traveling and removed the granite countertop, then claimed it broke due to a "preexisting condition" which would have to be filed under a second claim. He later attempted to manipulate the situation by suggesting he could help get it covered under the initial claim if I gave him the job. I considered this a serious ethical violation and reported it to my insurer. When I returned home, I found my road bike missing from the garage and the broken granite left behind. I then received a $1,200 invoice for "services" for removal of the granite countertop, which I never approved. He eventually sued me in small claims court, falsely asserting we had a verbal agreement. Fortunately, I documented everything, and the judge dismissed the case. Years later, he resurfaced and sent me a disturbing message through Facebook filled with personal attacks, prompting me to finally share this experience. At the time, I didn't have the energy to speak up. I do now. After writing an honest review on Yelp, a man claiming to be his "friend, who happens to be a lawyer," began calling me at work, emailing my personal and work emails. I consider this behavior to be harassing, and I want no further contact. If you are considering working with this contractor, I strongly urge you to proceed with caution. This review is based entirely on my personal experience and supported by court records, insurance documentation, and extensive written communication.

SERVPRO of Mission Viejo

4.2

(43 reviews)

Servepro Mission Viejo arrived as promised one hour after my call. It was the 22nd of December, Day…read more2 of escrow and I as the Realtor was the one to discover the water all through the first floor. Nick, the owner of ServePro reassured me and the owners that we would have the house renovation done before our new adjusted escrow closing. He worked with us as we had to have different stages met for the inspectors and appraiser. We closed on time with extra effort from Nick's crew. Maricella and Luis were great all the way and kept on top of any concerns from the owner. We were impressed with the timely and professional work on each stage From demo to restoration. Nick has talented people on his team. You won't go wrong choosing ServePro Mission Viejo. Thank you Nick, Maricella, Luis and all the crew!

Had a bad leak between walls of 2 of my units in San Clemente. Leak was discovered on 9-7-23 and…read moredue to shoddy work from Servpro, is still going on 6 months later. I am not getting rent "again" on this 2nd attached unit, and needless to say, my property manager and I are very angry. The 1st unit took about 5 months of testing, remediation and restoration. All went as expected until SERVPRO began their restoration. Had to call and have them come back a few times to complete work as required. Then, they started the 2nd unit in January, and after all testing for asbestos, they began pulling out the wall to wall master bath sink and broke the mirrors that were beautiful wrap-around mirrors. They replaced drywall behind the sinks and put the cabinets back "that now angle toward the back of the sink" not straight, and never put any backsplash on sinks. Took shower doors outside but still have never brought them back. Replaced all mirrors with 2 small black rimmed mirrors.. and now, moisture that was under the tiles since last year are smelling and appear to be moldy - Tenant says they stink and will continue not paying rent until he can use his only bathroom again.

Newport Beach Water Damage

(4 reviews)

Never thought I'd ever have to deal with water damage, I guess no one ever does. :(…read moreWell it happened and my place got soaked by a busted pipe above my living room. I found these guys online and keep in mind I was frantic when I called but I was assured they would take care of everything and when they were done it would barely be noticeable. I'm happy to say they came, they cleaned, they dried(even places I never would have thought of), and they were professional and courteous during the whole restoration. I recommend them to anyone that wants their place back to normal after a horrible experience as this. Thanks Newport Beach Water Damage 411! I hope to never need your services again but in the slight chance I do, you are my first call!

Great job Newport Beach Water Damage 411. Our house was flooded on the first floor from faulty…read morerefrigerator line. Didn't know what or who to call. A relative recommended Newport Beach Water Damage and so glad we did. Very professional! They vacuumed out all the water, removed wet drywall and wet wood floor and left some drying equipment. About a week later a contractor named Steve came over to patch everything up. Definitely 5stars.

Water Damage Restoration Guy

(2 reviews)

We had worked with these guys in the past month for a condo mold chekc. The team is great, fast,…read moreand explained things well. We got thr mold test and the remediation which means removal. Definitely call them up.

I had some water damage near the sink, which caused a bit of mold. The team quickly assessed the…read moresituation, removed the mold, and fixed the issue. They were punctual, professional, and very affordable. Highly recommend!

Code 3 Restoration and Decon