MARCH 22 2026 I hired RMS Heating and Cooling Ltd., owned by…read moreRoberto Sawatzky, in December 2024, to install a heat pump heating and air conditioning system, to replace my boiler, in my 2000 sq. ft. rancher in Langley. Roberto's employee had done maintenance work, a few years earlier, on my boiler. The job was done satisfactorily and the price was reasonable. We came to an agreement on the all in price of the new heat pump system. Roberto asked for $5000. cash up front to pay for the equipment. I thought Roberto to be a decent guy, a guy I could trust. I paid Roberto $5000. cash in Dec. 2024. The new system consisted of a heat pump, 3 ceiling cassette units and 1 wall mount unit, piping and electrical. Many delays later, the install started mid April 2025. I wasn't concerned as I didn't want to be without heat or hot water, during the system changeover, over winter. The new system was near complete, except for a backordered ceiling grille, in late April. Roberto called me and asked if I could pay in full as Fortis was slow in paying him rebate money. He said Fortis owed him $50,000. or so, and being a small business, he needed the cash flow to carry on. I guess I acted uninterested so he offered me a $500. incentive if I paid right away. At this point, having no reason to distrust him, I paid his invoice in full. As I was waiting for the ceiling grille I noticed the ceiling drywall, adjacent to a ceiling cassette unit, was cracked and hanging down a bit. The ceiling cassettes fit between the roof trusses. I grabbed some screws and went to fasten the loose drywall back on to the truss. That's when I discovered that Roberto's employee had cut out the bottom chord, of my engineered roof trusses, beside the 3 cassette ceiling units. Anyone in the construction industry knows, or damn well should know that YOU DON'T CUT ENGINEERED TRUSSES. I contacted Roberto and expressed my "dismay". He took full responsibility and admitted that he hadn't trained his employee properly and hadn't told him he couldn't cut roof trusses. He also confirmed he would look after the repairs and cost of repairs. Roberto is a smooth talker and has a way of gaining your trust, so I let it go at that. He said he was very busy with out of town jobs and could I help with organizing and scheduling trades. He hired and paid for an engineer to design truss repairs. He had a friend carpenter, who he would pay, to do the repairs, an insulator as well. The carpenter had a friend who did small drywall and painting jobs. I wanted the repairs done ASAP and the trades wanted payment immediately upon completion of their work. I notified Roberto of the trades payment requirements. He said he was out of town and couldn't get the trades paid on time and could I pay them and he would reimburse me. I reluctantly agreed--that trust thing again. I paid the trades. That was 8 months ago. He has paid me nothing even after I offered him a payment plan, which he agreed to, and then ignored. A few weeks ago I found out that Roberto has not paid his friend, the carpenter. I paid him. Also after 3 attempts, by the paint store and painter, to match the ceiling paint, no luck, the entire ceiling needs repainting. I have many emails, texts, phone calls backing up what I say. I also have invoices, receipts and pictures to prove what I say. He has a habit of blaming others for any problems, check out RMS Heating and Cooling Ltd. complaints on the Better Business Bureau website. All I've got is excuse after excuse or no communication at all. He blames Fortis for not paying him, $50,000 or so, in Rebate money, which I now believe is B.S., I'm sure he was paid. If he's already done work for you, CHECK YOUR TRUSSES, they are probably cut out if you have ceiling heat/cool cassette units If you're thinking of using him DON'T, and if you do, DO NOT pay him any money until the job is 100% completed He's a smooth talker and gains your trust, don't fall for his B.S. like I did P.S. I paid him in full for the heat pump system he installed and have his receipt to prove it. I challenge Roberto Sawatzky, owner of RMS Heating and Cooling Ltd., located at 13622 20A Avenue Surrey, to disprove anything I've stated above HARRY LOCKERBY

Contractors like this still exist. With European-style craftsmanship and attention to detail,…read moreRoberto provides that hard-to-find quality work, conscientiousness, and knowledge. Great value for the price. Ron Wall

Mehmet help us with water heater i call him for everything about plumbing super friendlyread more

A friend referred us to GVA Plumbing when a plumbing issue arose during a renovation. Mehmet was…read moreresponsive, on time, on budget, and absolutely fantastic to work with. Since, over the last few years, we have called on Mehmet at least two other times when our older home needed some plumbing attended to. On one of those occasions, he advised against any work being done and didn't even charge for his time to visit us and assess the problem. Mehmet continues to always be amazing in all respects. Highly recommended!

Hello, We previously had our hot water tank done a year and…read morea half ago by Sam of Prime Tech. It was done very well. We recently had our furnace replaced and additionally, installed an AC system. Sam and his team did a very good job. He and his team were very professional and thorough and very patient with our numerous queries before we decided to go ahead with this project. We are very satisfied with his work and how he handled everything - a great experience. We are confident and have peace of mind that Sam will be there to support us on any future concerns. We highly recommend Sam and his team for any heating and cooling needs. All the best to Sam and his team and God bless.

Excellent, will refer. After being stood up by another heating company this morning (who I booked…read morewith last week I began panicking as I needed a new furnace by month end for my house insurance. I called Prime Tech and they provided exceptional service. Never put me on hold, showed up on time, and explained the process respectfully as the job proceeded. Thank you Sam and Don for helping me in my time crunch!

MPN Heating recently installed our duel fuel fuel heating and cooling system, including a Lennox…read moregas furnace, heat pump, indoor coil, water heater and thermostat. Mokhtar and Dan worked a very long day to complete this project. They did an amazing job. They are extremely knowledgeable in this trade. They have an incredible work ethic and very capable. I highly recommend MPN Heating for all of your HVAC needs. You can be confident that the job will be done with confidence and accuracy with this very capable company.

In January 2024, I hired Royal Pro Heating to install a new HVAC system (heat pump and furnace)…read more After installation, the system failed to cool the home adequately. This issue persisted for over six months. Despite multiple service visits, the problem remained unresolved. I was repeatedly told the system was functioning properly, even though it clearly was not. He would see it at 78F and claim it was normal. Eventually, many months later, Royal Pro Heating paid for a third-party HVAC specialist to assess the system. That technician identified serious deficiencies and commented that whoever installed the system "doesn't know what they are doing." Following that, further repairs were made--including the installation of a missing filter dryer--but the system still does not cool the home sufficiently. I also raised concerns about inflated charges--for example, a $499 cost for an Ecobee thermostat that typically retails for significantly less--and the delays, mismanagement, and lack of accountability throughout the process. I formally requested partial compensation. In the end, the compensation offered was not sufficient or fair, and the matter remains unresolved.

We contacted Royal Heating, via the webpage, about our gas fireplace that was not firing up. Within…read more24 hours we had an appointment to remedy our problem and Andrew from RH was at our place a day later to repair our fireplace. Very speedy service and a professional job done. We would highly recommend Royal Heating and would not hesitate to call them again for our gas fireplace needs.

I really like the Furnace service provided by Rajwinder owner of the company. I would highly…read morerecommend this company .Thanks to all the team members.

Woke up to a leaky Faucet. Requested a quote and within 30 minutes was contacted. The next day AMZ…read moresent a technician over. Tariq quickly found the problem and replaced the parts. After the work was done he walked me through the pricing. Everything was done in a very professional and transparent manner. Will definitely use Tariq again.

Not impressed at all to say the least. Requested a fireplace fan replaced. The guy took the…read morefireplace apart, damaged the mantel and said he'll look for a new fan. Long story short, he didn't find the part, stopped answering messages and never came back to put it back together or follow up :(

Our AC quit working on a hot Saturday. In about 3 hours the friendly service tech arrived and…read moresolved the problem in about an hour. He had even the required spare part with him. He explained clearly the problems and gave uodates during the process. I can highly reccomend them.

Good friendly service , on time did not try to upsell. Would recommend them as they are reasonably…read morepriced.