We really hate to air out someone else's dirty laundry on social media but we just want to warn…read moreothers about Myles Foreman and his business BTZ Audio & Video. We were recommend to him by his wife, Rhonda Foreman, who just so happens to be Laine's (my fiancé) aunt. On January 2nd we paid Myles $1,000 for the pre wire of audio and video in our new home, which was completed. On February 3rd, we wrote BTZ Audio & Video a $21,469.19 check for the audio and video equipment, which was cashed/deposited around February 6th. Laine was going build Myles and his aunt Rhonda a fence as a "trade off" to cover the labor portion of the project. After Myles showed some red flags and said we were going to have to pay him even more money on top of the money had already paid for the pre wire, equipment, and the "trade off" of the fence for labor, we decided to have another audio & video company quote us for THE EXACT SAME THING. They were THOUSANDS cheaper.... Not just thousands but HALF THE PRICE. So, we did what any smart person would do and asked for a refund for the equipment portion of $21,469.19. Myles informed us that he would refund us $12,677.57 because he had to charge us a "restock fee" but had previously told Laine he hadn't purchased any of the items and his wife, Laine's aunt Rhonda, told me the equipment was purchased in December or January. (I wrote the check on February 3rd) ... After some back and forth, we were told to just take what we can get because they obviously needed the money more than we did. The last communication we had with Myles was an email from his lawyer on August 7th stating that Myles Foreman and BTZ Audio & Video does indeed intend to pay us back the $12,677.57 BUT sadly they are experiencing a "temporary" business downturn and doesn't have the money to pay us at the moment but it is one of Myles top priorities... Now, this came as a shock to us considering they're constantly posting on Facebook that they are on vacation, took a weekend trip here and there, went to every concert in DFW, and we even saw them at the Casino. We responded to the email saying that if they have the money to do the above, they have the money to pay us back and they had till the end of the month (August 31st) to do so. What came after that? Crickets. Well except for a Facebook post from Laine's Aunt Rhonda, with a picture of her and Myles with the caption "ATTENTION...ATTENTION: All CREEPERS take notice... they're on vacation again... and will be at a concert tomorrow! Take notes and report!!!! THAT IS ALL!!!! ". Embarrassing right??? You steal money from your own nephew and brag about it on Facebook. Very weird energy to have. I had enough and decided to leave a little sarcastic comment stating "I hope you're having the best time on our dime! ". And then the whole family was blocked... l guess she didn't like seeing the truth. ‍ I had to leave out a lot of the nitty gritty details or you'd be reading this post all day but if you made it this far, no we still don't have our money back, beware of Myles and Rhonda Foreman and BTZ Audio & Video, and if you want receipts... we got them. UPDATE TO ORIGINAL POST.. BTZ Audio Video, LLC AND MYLES FOREMAN have now filed bankruptcy as of August 18th, 2024 and has since then "rebranded" as Flex-Able Integration and is now under Rhonda's name!! This was a way for Myles and Rhonda to not have to pay us and apparently the rest of their debts back.... all of this is public information. As I am now blocked from the new page, I am unable to warn others about these scam artists.

From the beginning I knew things were not going to end well because of Mr. Foreman's nonchalant…read morelaidback and unprofessional type of attitude. When I hire a company I like to feel at ease knowing I hired professionals with the most basic level of respect that comes with conducting business with a company. In July 2019 I hired and paid $21,000 up front for a full sound system and wireless network for a new business. I made the that decision based on a friend who knew Myles Foreman the owner of the company. Mr Foreman presented me with three different invoices and we agreed on the one that was adequate for my business. At the time demolition had just started, I started scheduling the contractors in order of what needed to be completed. Mr Foreman insisted to get started at the same time as the electricians because according to him that was going to facilitate the whole process. Mr Foreman rushed to dump all the brand new equipment which got covered in dust and looked scratched. He ran some wires and laid them on top of the ceiling tile grid which was not acceptable by the city code. When I told him this he gave me one of his well known evasive responses and billed me an additional $1,000 to put zip ties to attach them to the main structure. As construction progressed, he said he needed to wait until everyone else was done to finish his job (yet he had insisted to be in at the same time as the electricians). He pressure me to pay him which seemed shady throughout this process. I was feed up with his shameless scam-like attitude and asked him to stop the job but then he charged me for the "labor they did" and told me if I wanted he was only going to give me a few thousand of the $21K I had already paid because he had already delivered the equipment and it was my problem. So I waited to have everyone else finish their job. All the walls were freshly painted and the new floors were laid down. I called to tell him we were ready so he scheduled to come in 3 weeks because he was too busy. His crew came to "finish the installation " but they were clueless as to where they had ran the wires and started cutting holes wherever they felt like so in the process they installed speakers in different places to where they originally assigned. This created a whole new problem with the electricians, because the speakers where now blocking the connections for the track lights. If I had BTZ move them to where they were supposed to go, I would have to patch the sheetrock and ceiling which would increase expenses. At the end of the day they were to finish installation, he realized he had his crew committed to another job so he scheduled me another 2 weeks out. They fixed some of the issues they made but I asked them not to make holes in the walls with out consulting me first. But they starting writing on the walls, cutting the walls, and got everything dirty. Fast forward 10 months. The last 6 speakers were installed, but they were not installed where they were initially supposed to be but instead they were installed in random places. The $1,000 that was pending for the zip ties was pending so he had one of his employees request the payment so I told him to pick it up any other time since I did not have the checkbook with me. About a month went by and I did not hear from BTZ. I received an invoice last Monday and a voice mail the next day and by Wednesday he shutdown my wireless router remotely. Unaware of what happened, I called my service provider and they told me everything was fine and that I needed to talk to the person who did the wireless installation. I had to run my business without music and could not run payments for two days because he had turned off the internet connection. He conducted business in a shady, unprofessional, and completely mediocre manner. He never walked the space after everything was done to make sure things were done properly and when I expressed my frustration with the messes from his employees, he did not do anything about them. His service was overpriced, inconsistent, unreliable, and dishonest.

Seems like an unreliable company or one with weak processes. I ordered a remote, went on radio…read moresilence. When I sent a reminder after a week, suddenly they sent me a tracking email. I asked why the delay and whether my email triggered this, no response. If someone cannot even process a simple remote order efficiently, cannot trust them with anything larger.

A year ago I was looking at the numerous YouTube videos to help make a decision on purchasing a…read morehome theater projector. I call Dreamedia and Zak called me back the following day which was a Saturday. Zak asked numerous questions to see the environment that would house the projector. Zak recommended the jvc rs540. During the conversations Zak provided additional advise on subwoofers and speaker placement. Recently I had a problem with the projector and contacted Zak. Zak pointed me in the right direction and I am satisfied that my replacement projector will work out just fine. I have several systems in my home and Zak never hesitates to provide advise in addition to making sure I get the lowest price for the products. I am now a lifetime customer

This would have been my 3rd time working w/ Modern Media. I was pleased w/ the service on the…read moreprevious engagements. This time, I had an admittedly small job comprised of 3-4 minor things. I live close to their shop and they agreed to take it. I took off work early to meet them, and they were a no-show. My calls & texts went unanswered for ONE WEEK. On Day 7, the owner, Todd, texted that he had a family issue, lost an employee, and that my job was too small. I understand family issues, labor issues, and certain jobs being too small. I don't understand taking a week to respond after standing a customer up on a job that they had agreed to. It's clear to me that Todd doesn't care about customer service or treating people with respect. WYRED A/V (www.wyredav.com) came out and did a fantastic job.

Modern Media is awesome. Todd met with me and designed exactly what I wanted. They were always on…read moretime and professional. And they explained everything once installed and made sure I knew how to operate it all. Couldn't have asked for anything more. Oh yeah... and the quality of of the sound and video is fantastic!

Luis did extensive work on our home including wiring the home for Ethernet in a retrofit situation,…read moreinstalling security cameras and mounting the TV and related wiring in a challenging configuration. Everything was done in a seamless and clean way as if it was wired at the time the home was built. His attention to details, creative problem solving and clear communication is rare these days. I won't hesitate to have him back for future projects

I met Felix by recommendation three installs (houses) ago. I've since recommended him to my mother…read morein law, sister(s) in law, my lawyer, and my wife's bosses daughter. That is the best way to explain how good I know Felix is. His pricing is totally fair, his installs are A+, and their are no excuses. He had to run to Home Depot and Best Buy for my most recent install and didn't charge me for the time. He is the only subcontractor I gave a key to when we were doing our pre move in remodel. Great, great guy! He hung 5 TVs 5 Apple TVs 3 Apple airport express's 7.1 in media room 5.1 in living room 4 out door speakers around pool 2 speakers in garage with iPhone conectivity Beautifully fit every piece of hardware in a media closet that does not over heat And as he is a master electrician he helped knock out my not so short list of electrical problems cheap!

I'm very pleased with this company. I had some Ring Alarm accessories installed and the technician,…read moreDavid was very friendly and professional. Absolutely, would recommend.

This summer we had to redo the A/V system of a home we moved into. It had an older system that was…read moreRGB based. I got a quote from several companies. 71 Audio Video was one. We decided to go with another contractor. It was a decision I regret. The other company ended up being more expensive and lower quality. The internet had been especially problematic. The wifi signal coverage at our home was poor. Their answer was for us to pay more for another access point. Seemed strange because we had more access points in this home than our last one. Yet our last home had no problems. So I reached out to Shane. He got me in touch with Kenneth. Kenneth reconfigured our wifi setup. Right away he saw things that were set up wrong. He addressed them. Then a couple weeks later we replaced the cheap Luxul equipment with Ubiquiti. Huge difference. Now our place has strong wifi coverage. It's great! I would definitely recommend 71 Audio Video.

Shane is one of the most reliable, if not THE most reliable, professional, honest individual I have…read moreever had the good fortune to associate with. For over 17 years, Shane..and 71 Audio.. have provided me with over the top service in all of my audio and visual service and purchase needs. I have NEVER given 5 stars to ANY service contractor....and probably never will again.....He treats you more like a good friend, then a business relationship.....NO ONE is allowed to touch my set....or give advice.....than my now buddy, Shane.......Without equivocation or reservation, Shane is the BEST you will find.....anywhere;.....He knows his business....and has earned the outstanding reputation that he enjoys...HE REALLY CARES....................Ben Greenfield, Colonel, USA (Ret.)

Corey was professional and knowledgeable. He took notes of what we were wanting to achieve and…read moreprovided multiple options at various price points to find the most effective solution based on our needs. Once we locked in the bid he set realistic expectations for install. His technicians that did the install were efficient and tidy. They mitigated the mess given the nature of the business and cleaned up after themselves. I'd highly recommend them for your needs.

I can't say enough about what a great job they did fixing an Internet issue I was having in my…read morehome. I went from 95 Mbps to 950! The whole process took about an hour and James was incredibly professional. If you're having any issues with your television, Internet, any type of home entertainment, I would call Texadia Home Entertainment.

I've never written a review for any company no matter how bad the service. I'm at business owner…read moremyself and understand the struggle so the fact that I felt the need to do this says a lot. I've tried everything to get this company to do simply what they said they would do and honor the guarantee to replace speakers that aren't working. I didn't even know they had a warranty until they told me. Since then I haven't been able to get them to answer their phone or respond to text. We had a scheduling discrepancy and then I never heard from them. Ironically when I called from my mother's phone they picked up but did they would call me back to schedule. Just a bad way to handle business. Super disappointed.

Amazing customer service. Went above and beyond. Even ordered a special waterproofing for my…read moreoutdoor speakers and drove over 2 hours round trip to install it. Extra trip to make sure it was done to my satisfaction. Top notch.