Horrible company!!! Do not get cabinets from them!!! They sent the wrong items. Picked them up then refused to process refund.

These people are a scam do not order from these people they will rip you off. They said take a survey. And pay $11.00 and they will send you tools for taking their survey. I cancelled my subscription and they ripped me off. read more

Vannessa was absolutely amazing, her experience and knowledge made our design breathtaking and everyone that sees it is so complimentary, I'm also a contractor and she designs all my kitchens and homeowners are always thrilled with design. read more

Awful "after the sale" customer service. I have no complaint about the cabinets. They're exactly what we wanted. However, when the installer started installing the cabinets, several things were missing . . . door hardware, corner trim and crown molding . A door was obviously shipped with two gouges that had been finished and shipped. We contacted our dealer and he started the dialog with Procraft. They sent out the door hardware and a door that was damaged within a week. But, it turned out that the crown molding was on backorder. I guess they thought we wouldn't notice. Four weeks later (and our installer on hold), the crown molding was finally received. Fast forward five days and they've still not shipped the crown molding or the corner trim and we received a note from our dealer this morning that we could drive the two hours to Nashville to pick it up. There's been no urgency on getting these pieces to us and the Procraft people just don't seem to care. Going forward, I would wave anyone wanting new cabinets away from Procraft. If everything goes well, it's fine. But, if there's a problem, they just don't seem to care if they take care of their customers at all. read more

I wish there was a ZERO STAR option. All of the 1 stars here should tell you all you need to know. Ive been installing cabinets since 2009 and have used an array of products from cheapest stuff you could get your hands on to full custom build outs. They have cheap cabinets, which I can understand the attraction of.... Already painted, easy box assembly, & certainly cost efficient. It took me years to figure out that you get what you pay for. And thats the case here. Ill leave my complaints about their management to the side. It looks like everyone else here leaving reviews has hit that nail on the head. From a product standpoint - bluntly, its very cheaply made, Chinese garbage. Terrible paint jobs on face frames and doors which they'll tell you that their touch up kits will fix to showroom quality..... They wont. The Mohawk touch up paint is way brighter white than the Liberty Shaker white which will yellow in a matter of months due to the cheap oil base paint that they use. I literally cant tell you to stay away from these guys enough. This is a lose-lose. YOU WILL NOT BE TAKEN CARE OF IF YOU HAVE PRODUCT RELATED ISSUES!! Please take my word on this - Ask around and find a good local cabinet maker and use them. In my experience, youll pay about the same amount of money for custom/installed cabinets by a true professional. You will have to have them painted or stained as a separate line item but the quality difference is incomparable. read more

I had read reviews that dealing with the company was a nightmare, but hoped that going through both a contractor and a company dealer for a whole kitchen remodel would solve that problem. It did not. I don't have enough space here to detail all the problems we had, but to name a few: -several pieces were not the correct size (a spice rack, for example, was not made square and my contractor's worker had to cut a tiny piece of filler about 1/4in wide to cram in between it and another cabinet so there wouldn't be an unsightly gap; this guy is a tiling god, has extreme skill with a saw, and I doubt many other people could have made this work at all), -pieces arrived damaged or poorly assembled (one cabinet and drawer face had crush damage because of packing straps being put on too tightly with no internal padding after assembly, another drawer was not square and would not slide properly straight from the factory). -Doors, drawers, and cabinets for the same unit were shipped from different warehouses causing large shipping and assembly delays -staff had communication problems from top to bottom about various issues, and flat-out, demonstrably lied to me and my contractor on more than one occasion My contractor, who used to swear by them, has completely stopped using them after our experience. I hate this from a company this often brands itself as "local" (despite parts shipping from China and involving assembly at warehouses all over the country). Almost all of our problems would have been avoided with any shred of pride in workmanship, and as people are moving back to semi-normal, I hope no one else has to deal with this hassle for, at best, mediocre cabinets. And to be clear, 100% of this happened prior to covid hitting the US. I waited to post a review, in part to give the company a chance to rebound and perhaps reach out after we did have local closures, but also in part because I was waiting on a replacement for a defective drawer slide and didn't want to risk a negative review to hold that process up further. read more

We worked with SK Stone and Cabinets of Boynton Beach, FL. The first gentlemen we worked with was very nice. Met him in the showroom, he came to our home. Very nice, Unfortunately, this fellow did not know, (i think he did not know) the ProCraft Cabinetry products are crap. Being nice. Crap is not a true measure of the products. About me. I worked in a furniture factory, Custome American Furniture of Newton CT while in high school. We made solid wood furniture. Our hutch cases were extremely well build, by me and others. Thus my opinion has got back. The cabinets were delivered and installed (another jacked up mess and nightmare) doors are warped, the side walls (crap plywood) and bottoms laminated press board do not fit together well. The datto or motise & tennon joints are way too slopy. I worry that if we load the wall cabinets with dished, they will fall through the bottom as the wall and cabinet bottom will come apart. The sides of some of the cabinets are separating into the various sheets of plywood they are made of. So i call SK Stone and fine Mr Nice Guy is not there. He is on vaca. I get Miss Nasty A. Tude. She was not having a good day and tried to give me crap, but that would not be allowed. We changed the design but they still delivered products that were no longer needed. They came and got them, but no credit was given for them. The invoice states "based on the design" of day 1 when we first met. Those parts were on the design and we paid for them. We changed the design less than 2 weeks later and received the new design drawings that show these item were no longer on it. Miss Tude said we were not charged for them and no credit will be issued. I asked for the itemized invoice. Tude said "sorry i do not have that, you will need to get that from Mr. Nice Guy. He won't be back for overseas for 2 months". Yes i have my copy at home on the e-mail Nice Guy sent. The tops were to be put in this week. Put that on hold and my have to wait for Mr. Nice Guy to get back and work with him to resolve. The install is a mess, cant put tops on as the tops would teeter totter, yes really... the wife is pissed. "I want ten to tear this S*** out, take it away, give me my money". She is not happy. Stay tuned in... I'll be back with the final chapter... read more

Had a small crack on the interior side of cabinet door. When requesting replacement they said it was beyond the 14 day window and in addition they said cracks are not under warranty as well as discoloration. New door would be 100 which means probably only cost them 50. Cabinets look nice and reasonably priced but certainly no intent in having a happy consumer. In addition, their planners/designers need more training. No filler in plans for the wall cabinet adjacent to a corner wall so door to cabinet cannot open. Results in more planning and final crappy install job on that wall. Pay a little more someplace else and save the headaches for something else. read more

Roll of the dice. Avoid at all costs. Low quality. Here are the reasons why you should avoid this place and a summary of our experience. I've done several kitchens and 1. Horrible customer service: Yes, the prices sound great and you may even be ok accepting lower quality considering the amazing deal you're about to score, but hold on. What happens when something goes wrong? When you arranged to have one of their installers put in your new cabinets, did you really understand that they aren't in house employees? Did they check to make sure all the cabinet doors are the same color? The company will not stand behind their own product or the workmanship of their workers, which is never clearly explained. This place is only concerned with taking your money. If you haven't already been to their showroom then just avoid it at all costs, what you see is not what you get. Also, it helps if you speak some form of Chinese, specifically in dealing with the installers. 2. Products = junk: The materials, including stone and kitchen cabinets, are very low quality. The cabinets, specifically, is from a factory in China that assuredly has little to no quality control. The colors vary from piece to piece and the materials themselves have defects and flaws, including chips, pits and also stain very easily. The cabinets are also very low quality. They appear manufactured by hand with variations between the different components, which for low price items made in China, is not good for quality. Ikea is more expensive, but you get better quality with a warranty and consistent quality. 3. Installers are NOT employed by ProCraft: This company is referring customers to unlicensed workers who do not have insurance. This puts the home owner at risk and makes dealing with problems very complicated. Can you imagine if two small guys lifting a 300lb pantry cabinet and it falls and damages your house or injures themselves. In our case, the worker picked up materials that did not match, did not tell us (or most likely didn't notice), then installed them, compounding the problem. We are stuck with a kitchen with many installation mistakes, defective materials, and a company who refuses to make things right. So, if you decide to save money and go the ProCraft bargain route, consider that if something goes wrong, you will be stuck dealing with a some very shady people. If you're flipping a house and don't care about quality and you have no desire to provide a quality product, this place makes sense. Certainly for your own home, be prepared to accept shite quality and workmanship. Also, I would be curious if these materials have been tested for lead, arsenic or other potentially poisonous compounds read more

ProCraft Cabinetry - The crack looks like where quality meets excellence. - Cabinetry Near Me - Antioch, Tennessee

Decent cabinets for the price, but HIGHLY unethical business practices I'm a contractor & do a fair amount of cabinet business. I had started shifting some of my business to ProCraft and overall was fairly pleased until they overcharged me by over 10% on two Silestone vanity tops.... after much arguing they agreed to a partial refund, but then never processed it Now 6 months later, I still don't have my refund, they won't return my calls, and they even blatently lied to my credit card company regarding the situation. Stay far, far away read more

Good looking cabinets, nice construction, good price, WORST CUSTOMER SERVICE I HAVE EVER SEEN! I paid extra for a particular style of glass cabinet. That style was out of stock so they gave me clear glass until my order came in. I was told the order would be at the store in 3 months. Then another 3 months. Then my sales rep stopped returning my calls and emails (even though I never expressed my outrage because it wouldn't have been polite). 9 months later I walk into the office and my rep is off work. I tell the receptionist to make sure my rep calls me. The receptionist said if my rep doesn't call then they will assign another rep to my account. I haven't heard a word from Procraft cabinetry. I don't know if they're going out of business or just don't have time for their clients. I'll attempt to contact them again before I walk in there with my receipt and demand my money back. Needless to say, don't buy there. Like the other review said, they are usually out of stock of something. The price is low but its not worth having your cabinets shipped with missing pieces that never get replaced. read more

The product is OK for the money, but you cannot get the product reliably, and if you do get it, it is damaged by shipping. Their shipping companies are horrible and they overcharge for the shipping. The staff has no organization or control, so unless you follow-up, you will never get your replacement items. read more

If I could go less than 1 star I would. I ordered my cabinets through cabinets.com, but 100% of my issues have been with ProCraft Cabinetry and their terrible customer service/warehousing. The cabinets have seemed to be of good quality (those of which I actually received). First the order showed up with over 15 items missing as well as items that I didn't order. The missing items have held up the completion of my project for at least a week (this still isn't resolved). When contacted by cabinets.com ProCraft told them they couldn't expedite my claim (apparently they have too many claims to get it handled quickly). At one point they told me I could drive 3 hours each way to get the items (I'm not sure if they wanted me to go pull it myself- but that probably would have worked out better). After telling me that they told cabinets.com that 2 items were on backorder (not sure how that happens when they claimed they pulled the full order the first time. After 5 days of arguing they finally agreed to ship what they had (which was going to be all my base cabinets so I could at least have my countertops measured). When the shipment arrived stating 16 items were delivered 5 items were still missing (so my base cabinets still cannot be completed). Here we are on a Friday and I am being told that there is no way they can rectify this today. I have tried calling ProCraft directly and only spoke with them once. When I did they told me a story which was later told to my rep at cabinets.com differently. Now they (ProCraft) won't answer my calls b/c I ordered through someone else. The entire issue with my order is related to the poor performance of the people in the warehouse. How do you have multiple signatures saying they pulled and were verified by management that the order was complete and it is missing so many pieces. I would not recommend anyone purchasing RTA cabinets to use someone that is purchasing through ProCraft. If you want what you ordered go somewhere else. read more

Purchased cabinet over 60 days ago, they are unresponsive to the store where I made the purchase. I have personally left several messages for them and finally got a real person, Porscha refuses to speak to me and when I asked her about not responding to the store she continued with the fact that I am not her customer! Someone needs to own this and I shouldn't have to be paying my contractor and his team while I wait for this company. JUST RESPOND ALREADY!!! read more

Lazy and dishonest sales people, management cares less about product quality issues. Try to swap a defective cabinet and you will wait for hours. There are other cabinet suppliers in town, I had nothing but problems. Bad people, bad service, bad product, bad management, nothing positive about it. Avoid it at all costs. read more

@ProcraftCabinet It is so unfortunate as a Florida cabinet dealer with 4 going on 5 locations we have had such terrible service from this manufacturer. If you are a retail customer or dealer/wholesaler stay far far away from this brand. Nothing but broken timelines, lies &damage. Refuse to provide our clients with cabinets in any of the various time frames they promise and do nothing but cancel cancel cancel. Made us a dealer of procraft look like idiots to our clients. Then when they finally arrive they are damaged and make us jump through a ring of fire to get replacements. BUYER BEWARE!!!!!! read more

My contractor installed cabinets made by this company, and they're extremely low quality. After one week (yes, all of one week), corners of the cabinets already show signs of wear and tear, and we don't have kids or pets. The corners of cabinets are already chipping off, and you wouldn't believe they are brand new. The drawers are very flimsy, I am afraid to put heavier pots and pans in the deep drawers.The company offers only one year of warranty on their products, which is ridiculous for cabinets that are supposed to last much longer. I don't know if these cabinets will last us even five years. Do yourself and your wallet a favor, and stay away from this company. read more

Great products at good price. Fast turn around time.

Stay away from procraft cabinetry I requested cabinets from them and they ended up delivering different cabinet doors for each Kitchen cabinet. Then dealing with them on the phone is incredible none of the management or sales team returns your phone calls. Do yourself a favor and go somewhere else do not buy your kitchen cabinets. It has been a nightmare for me, I am in month number 4 to get the right the doors for my cabinets don't let this HAPPEN TO YOU!!!!!!!!! read more

Love the product! Most don't know cabinets in this world and Apple for Apple they are a recommend brand.

ProCraft Cabinetry appear to have a decent cabinets, however as a customer paying for assembly I expected the cabinets with pull-out drawers to be assembled by the company. Once we received the cabinets with the pull-out drawer not in the cabinet, there were no directions on how the shelf/drawer slide should be assembled inside the cabinet. The person answering questions for the company over the phone stated no written directions exist and my contractor should know how they are installed. There are several type of pull out drawers for kitchen cabinets and they are all install differently. I think the company should install these type of drawers or the dealer/seller should let you know up front this assembly is not included. Poor communication and customer service on Rock Counter's part and ProCraft Cabinetry. Shame on you both!!!! read more

I purchased this junk through Willow Lane Cabinetry. Awful construction with large gaps on the doors, glue everywhere, chips and cracks that were touched up before leaving the warehouse. This has been a nightmare and if you are looking for any type of quality buyer beware! read more

The worst experience ever! Paid for bathroom cabinets just a vanity $3300 and I was told installation would be on August 16, 2017, then August 24, 2017, then August 28, 2017. No one called me on August 28. I called Amex and a dispute for the charge has now started. Save yourself some trouble and do not use these people. I should have checked there reviews prior to purchasing these cabinets that I never received. The woman I purchased them from was fired since she was letting a friend do the installation from what I was told. Her name is Deborah Arnold. read more

If this company's name is ever mentioned by me as a recommendation it will be followed by the horrible experience we had. The main issue was how non-responsive the sales team were. We had to practically beg them to take our $10-15k to redo our kitchen. We wanted Procraft to do the work upon first getting a recommendation to go to them and came ready to pay upfront & schedule the appointment because they came highly recommended from our contractor. The first sales agent we worked with, Jennifer, didn't return ANY calls or emails from me. We stopped by the store twice to speak to her, she kept saying she had to work up a model and would get back to us. Thirty days passed...........thirty complete days of follow-up by email and telephone and stopping by the store. We even asked another sales person (don't remember his name but he sits directly across from Jennifer) to take the project for us because she wasn't responsive. We spent about 55 minutes in the office with him, got all the models done, and he told us he needed to get installation quotes and would call us back as soon as that was done. As of today it's been two additional weeks and neither my husband nor myself have heard a single peep from them. I know that every customer has not had the same experience as me but I'm sure there are others that have. My recommendation -- don't waste your time. I have suggestions for other companies that would appreciate your business and do an excellent job if you need recommendations. read more

This company caused me so much angst and stress. It was eight months almost to the day before my kitchen was finally completed. Their total lack of concern for the customer and their lack of customer service was maddening. I loved the product but they kept either ignoring the emails and phone calls from the dealer and then sent the wrong items. The original order was short a main 30-inch wall cabinet and several smaller trim parts. One pantry door was so very badly warped and when they finally sent a replacement door, they sent the wrong door. When they did send the right door (4 times), it arrived totally destroyed because of the lack of any proper packaging. The corner cabinet arrived split in both sides and took about three months to get replaced. Because these cabinets were for a newly built home, it delayed my move-in date considerably. Stay away from this company if you value your sanity. read more

I hired this company in May 2017. This was a nightmare project that went on for 3 months. My project was small and the most popular cabinet designs. Everything was stocked in the warehouse. The owners are completely out of touch with how their company is being run with customers. The wrong cabinets were ordered and they took 3 months to finish my small project. I am still cleaning up all the mess they left behind. Many doors were damaged, come cabinets were not assembled correctly and they didn't even shim my cabinets. They are no level at all. Trying to reach anyone is difficult. An absolutely horrible experience. Stay far away from them. read more

I'm a cabinet designer for several builders and have been using ProCraft for almost a year. The products are well built and very affordable. The cabinets are always delivered on time and have not had any problems that they did not address immediately. The people in the office are great to deal with and always available. Many door styles and colors are available to fit any decor. My customers are extremely happy. read more

So not a company I can recommend. I do think the cabinets are lovely, but there is some disfunction in this place that defies anything I have ever seen. We are still waiting (a month now) for them to come finish our install which was supposed to take two days. They have cost us a fortune in delays. Can you imagine having a job that would take about 4 hours to finish and 4 weeks later it is still not finished? I think we will have to hire someone to finish. That along with the delays amounts to an amount of money that we could have gotten custom cabinets. Such a disappointment. read more

No STARS.....this company is terrible. Do not patronize them. I worked with them for 6 months on my new construction home. They were short on inventory and could not tell me when they could get the promised cabinets. Now I'm stuck. I was counting on this company. Do not use this company, they will disappoint you. read more