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    Professional Audio Video Engineering

    5.0 (1 review)
    Closed 7:00 am - 5:00 pm

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    9 years ago

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    Nashville Smart Homes - Minimalism meets modern luxury in this sleek fireplace mantle setup. Featuring a 75-inch frame TV and a Sonos Arc sound bar, this space comb

    Nashville Smart Homes

    (14 reviews)

    Edgefield

    Stephen was amazing! He installed my Nest Doorbell Camera. This was my first time…read morepurchasing/installing a video camera and buying a Nest product. He was professional, friendly, courteous and helpful. He was on time for our appointment and the installation took less than 30 minutes. He did well working with my doorbell set-up that has an odd configuration. While he was at my home, he helped me with getting the Nest app on my phone and guided me through the set-up. I got 3 estimates before I decided to work with Stephen and he truly was the best choice! Please be aware there are some other companies installing Nest cameras that appear to be shady. Go with Stephen and Nashville Smart Homes-you won't be disappointed!

    I had the best experience with Nashville Smart Homes. From…read moretalking through what security and set-up needs I had immediately, to what I would want to consider down the road, I felt a clear understanding of what my options were and what I could do in the future. Their knowledge on the best technology was invaluable. They were flexible with my schedule, worked to make sure my security and locks were set-up for my first night in my new home, making me feel very safe. They also set up my TV and made sure the wires were hidden, working with me on what the best option was for my home. They are perfectionists in the best way, making sure that everything looked great, cleaning up along the way and not leaving any garbage or mess behind. I can't thank Nashville Smart Homes enough, and can't wait to have them back to set-up Nest Thermostats. I highly recommend them for your home.

    Hifi Buys Nashville

    Hifi Buys Nashville

    (40 reviews)

    $$$

    South Nashville

    So after posting this review, and calling multiple times to get someone here to hook us back onto…read moreour Google Fiber WiFi, we had a few visits from HiFi Buy techs, and FINALLY Gary came here, spent hours checking EVERYTHING and found an old piece of hardware that was mucking everything up. We now have fantastic WiFi speeds, and the coordination of audio and visual components in our house are working great. Thank you, HiFi Buys for getting our systems back online. And thanks especially to Gary for his dogged search to find the electronic "bad seed" that had been mucking up the works!

    My experience with this company has been, the only word to describe it, bizarre. The level of…read morefrustration and amount of run around I have been getting is nothing short of maddening. In short, I was working with a very nice salesperson starting back in January. Landon was patient, very attentive and available. Part of the problem, in my experience, is the fact that the business runs 100% on commission. So, at times when my salesperson was not available, I could get no one else to step in and help. One time I was in the story waiting for nearly 30-40 minutes since the sales rep was with another customer and no one else in the store was able or willing to help me. I was there to pick up audio cabling for a home improvement job I was doing at my home. As part of the home improvement, I purchased nearly $2500 of equipment - all quality equipment so no issue there. I also was looking at an 83 inch TV to purchase and a custom HDMI cable. The cable was a custom build based on the length I needed. When the cable arrived, I had only a day or two to install it as the drywall was set to be installed. I called the store and asked if they could overnight the cable to me (I live about 40 minutes north). Well, since only my sales rep could do anything at all on the account, the person who I spoke to and asked to do this, left the request as a message to the sales person. Unfortunately, the sales person was on vacation. I had to call him to find out it was not sent and that the company would charge me $14 to ship it but that it would take 2-3 days. Since I no longer had the 2 day lead time, I had to drive to pick it up. When I got there, I asked the person who I initially spoke with why he did not simply ship it the 3 days or so prior when I called. He said only the salespeople can handled this. Then, the lady at the counter relayed to me, unsolicited, that she was told I was too cheap to spend $14 to ship the (nearly $600) HDMI cable. Having already spent $2500, this was just a silly and unprofessional thing to say. It was at this time that I asked the store manager to cancel a TV I had ordered. The store manager was actually very nice and very understanding and agreed to cancel the order. The order was not a "special order" and, if you read the policy on the website, was fully eligible for the refund. If I had ever taken possession of the TV (I had not) then there may be a restocking fee involved but that was not the case. Fast forward three or four months later, I come to find out that the store manager never processed the requested cancellation. In the meantime, my salesperson quit (good for him) to get a much better opportunity and I was having some challenges getting anyone to return my call to discuss the TV. Fortunately, a wonderful guy named Dustin did call me back and apologized for the experience and told me he would process the refund. He was very empathic and wanted to make it right. I sent a confirming email and was told to wait about 3 days for the refund to be processed. I sent another request for status about a week later as I had heard nothing. I still got no reply to the email so called Dustin. Again, very nice man but he told me that someone else processes refunds - it was out of his hands. This seemed odd as he is the manager. I was told that Stacey was in charge of processing refunds. Fair enough. I called to speak to Stacey leaving 2-3 messages. I also followed up with some emails. All I needed was for her to call me back and discuss this. Instead, I was sent what appeared to be stock email responses. The store's position now is that the request for the refund is too late and that I would need to dispute this with my credit card company. I again asked for someone to call me to walk me through this process and to get some of the details -- what date did they charge me and what exact amount. To date, they have refused to respond to any messages or email and have send me a final email saying they have "decided to terminate our relationship" and now say they will not refund my money. Keep in mind, I have never laid eyes on the TV, do not have it, was told by the manager he would handle (based on this I bought another TV as the first one no longer met my needs) it. I need some details on that transaction and also some assistance on the other products I purchased but this company's position is that they have unilaterally terminated the relationship and, I presume, they intend to keep my money. I now have to file complaints with the Consumer Affairs in the state of TN and may even need to retain a lawyer. Absolutely bizarre experience. In the past I have purchased Wilson Audio and D'Agostino products so am used to dealing with higher end distributers and never experienced anything like this at all. I do think those extremely reputable brands need to be aware of how this company treats customers. I rarely publish negative reviews, but potential customers need to be aware.

    Professional Audio Video Engineering - homeautomation - Updated September 2026

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