I have an appointment with my doctor and they sent me a message using MyChart to fill out the…read morepaperwork. After I did that there was a notification said that my payment was due but they wouldn't collect it until right before the appointment. THEY PUT IT THROUGH ANYWAY! I am tired of this establishment and tired of being screwed around. I only have one doctor there and after I leave him I'm going to go where I get treated with respect!

I rarely leave reviews, but our experience at Our Lady of the Lake Regional Medical Center was…read moredeeply disappointing. The check-in process was the only part that went smoothly; wait time there was reasonable. After that, the quality of care fell apart. The room was not properly cleaned--there was visible blood on the floor and even on the sharps/needle disposal box, which is unacceptable for a medical facility. Our PA admitted to giving my sister only general pain medication despite watching her cry in severe pain. The staff member who first inserted the IV did it incorrectly, and while another nurse came in to fix it and administer medication, he said he'd be back in an hour--and never returned. We had to repeatedly request help and updates just to get my sister checked on. This level of care is far below what any patient deserves. The entire department needs serious improvement--cleanliness, attention to patients, and basic follow-through.

This is the Worst ER I have ever witnessed. From the absolute B....tch at the check in/ security…read morehounding me about why I smell like cigarettes ( smoked a cigarette on the way up here). Or the 5 hour wait to get xray results....Fugggg this place....Earl K Long was more efficient ​

Was here on midnight of 2/17/26. During our time in the waiting room, I observed the employees who…read morewere behind the patient check-in desk that night talking to each other and "laughing it up". I also observed the third employee stand up and not move from where she was standing for up to two hours while all of them were doing the actions stated above.

I receive iron infusions often...I was nervous when I first came here, but the nurses and staff are…read moreso sweet and kind. The always offer to assist in anyway they can and I appreciate it. The warm blankets are a huge comfort considering you're in a cold hospital...having low iron makes you cold all the time and they are considerate of this. They also have the best crushed ice for ice munchers like myself. I am also gluten free and while you are receiving treatment they also offer snacks..they have gluten free snacks available; which is typically an after thought, if it is ever a thought at all. The environment is extremely peaceful and calming and the heated recliners are so amazing. This week, they handed out tubes of candy decorated as a bunny for Easter and that is such a sweet gesture. Though I do not enjoy being poked and prodded with needles, the comfort the workers offer the patients is top tier. I don't look forward to coming here, but the times that I am here, I take comfort in knowing that I am in the best of care.

Very disappointed happen in places where we might not think it would happen. As I an writing this…read moreI, know I am taking a big risk by speaking up and standing for truth and nothing at this point will surprise me knowing this. I am not afraid because I know God will see me through this and every attack of evil that I will face in fighting for my brothers rights. I know he is already under attack and I pray for the Lord to protect him throughout this time and continue to give him strength and keep him positive and strong as he is attacked and not let him lose hope and continue to fight with the lord protecting him every second throughout this entire situation we are going through. There is obvious something very wrong here. I am asking, praying that the Dr.'s with Mary Bird Perkins please stop the what is going on do the right thing and treat my brothers cancer. Do the best you can with your knowledge and ability. My brother has been positive and has a great attitude. My husband is a poster child with MD Anderson, against the odds, my husband beat cancer and has been a cancer survivor since 2002. The Dr.'s and staff with MD Anderson always had a positive out look and believed "NEVER GIVE UP". My husband formed Bad to the Bone cancer drive at MD Anderson, he teamed up with Be the Match and together a lot of money has been raised for cancer. I later met Lance Armstrong that invited us and other cancer survivors and went to the capital in Austin and working together we got a bill passed that approved money for cancer that has saved thousands of lives and continues to grow. I am hoping the dr.'s at Mary Bird Perkins will do 100% for any patient fighting cancer. I believe if we are all a team against cancer and we all work together and encourage one another and NEVER GIVE UP!! Work together to save as many lives as we can.

I had physical therapy, speech therapy and occupational therapy here. I was very pleased with the…read moreproviders. Unfortunately, I did not understand that I had to report absences to a clerk, not To the therapists. Therefore, I was released early from the physical therapist. I hope to return to complete the physical therapy.

I was referred here by my Neurologist to be evaluated for driving after I suffered a Traumatic…read moreBrain Injury Dec 2022. Alison was the Occupational Therapist assigned to this task and she is all business, getting it across to you what is required of you to get approved but yet calming and personable to help reassure you that you can do what is required.

When the only "tool" you have is a nurse practitioner, don't expect quality medical treatment…read more The BR Clinic Urgent Care used to offer quality care quickly, but that changed after the pandemic. I have been there twice since the pandemic was over, and each time I was misdagnosed. Two years ago, I sought treatment there when my appendix was about to rupture (but I didn't know that at the time). The nurse practitioner in charge ordered an ultrasound, but only on the top half of my abdomen, so the technician missed what almost killed me. At the time, I thought this bad experience was a one-off. I returned to this facility last week when I was feeling poorly and my throat was closing up. I suspected strep, so the nurse practitioner did a test, which came back negative, so she sent me home with a 3 day course of steroids. Did not do a flu test or a COVID test while I was there. As soon as I took the last steroid, the symptoms returned with some extra ones, so now I am going to an actual medical doctor for treatment. I think the quality of care I received would have been better if this facility was staffed by a medical doctor, not someone who is essentially cosplaying as an MD. The Baton Rouge Clinic itself is outstanding, so I am shocked and disappointed that their urgent care facility is so bad. Why have such a facility if it continues to offer such subpar care that people need to seek more medical treatment? The BR Clinic Urgent Care facility tarnishes the reputation of the entire BR Clinic.

My wife and I have been patients at The Baton Rouge Clinic for over 20 years. The physicians…read moreespecially Dr. Paul Fitzmorris, are excellent: responsive, compassionate, and professional. The problem is the administration. After being advised to undergo an EGD on April 20, I was told to pay $228.01 upfront because my deductible wasn't met. I asked to wait until insurance processed the claim based on a prior billing error that took months to fix. I also noted my long history of paying upfront when required, including for a colonoscopy last year. This wasn't refusal; it was reasonable caution. I even offered my standard $50 copay in good faith. That was rejected. Instead, I was told I must pay at least 50% upfront or my procedure would be rescheduled. That is not flexibility, it's coercion, kind of taking advantage of a patient situation. Conditioning a medically recommended procedure on advance payment, especially for a long-standing, reliable patient, is unacceptable. This kind of rigid policy erodes trust and overshadows the excellent care provided by the physicians. A clinic with doctors of this caliber should not allow administrative practices to undermine patient confidence so severely. Syed Khalil

They treated my son with the utmost respect and care. We came in around 12 am due to him having an…read moreasthma attack and they took really good care of him. The staff was so patient, polite, courteous and very helpful!!!! I know exactly where to come when my son needs the right care. They helped us get him back on track and put preventative measures in place to help keep him safe.

Worst hospital in the world I had to drive back here at 1:30 in the morning to we miss my husband…read morein the worst pain he's ever been in crying at the top of his lungs from the pain and when he asked for pain medication they treated him like a drug seeker. Funny thing is they did a full drug screen and guess what everything was negative but they didn't have time to look in the records or even ask one of the nurses instead that it would prefer to leave him in the worst pain of his life which was by the way as sciatic nerve as I said he had pinched nerves and severe bulging discs a monkey going to this hospital

Great Doctors and Staff. Dr Vick is my Dr and he always takes care of me and answers all of my…read morequestions and addresses all of my concerns.I really wish they would have something like MyChart!

This office is not aware of what insurance plans they cover. They performed services without…read morenotifying my mother that her insurance plan was not covered and she would be responsible for all payments. Further - she was later told that the bill was taken care of when it was not - then sent the bill to collections. My mother is an elderly patience, she was taken advantage of and treated unfairly. I strongly recommend not using them. Any reputable doctors office should understand what insurance plans they are contracted for and notify the patient of their responsibility before performing service.

took a while to be seen. The nurse was great but the doctor felt the need to ask invasive questions…read moreabout my gender more than my actual illness. They charged me over 100 dollars for a flu test, and I had to ask dozens of times for an itemized bill to understand why I was being charged so much. Save your time and money and find a different urgent care.

I took my boyfriend there on Friday July 3. 2026. The nurse sucked. He got upset because i was…read moreasking questions about the medication they were putting in his iv. My boyfriend was sweating profusely, dizziness and vomiting . His blood pressure was 116/173. They didn't give him anything for his bp. The nurse released him with no wheelchair. Just expected him to be able to walk out after being diagnosed with Vertigo. It was HORRIBLE! The tech was really sweet and helpful. I will NEVER GO BACK THERE FOR ANYTHING.

Went there a few weeks ago for abdominal pain, told Doctor my symptoms and what I took. He doubted…read morewhat I took and it told me it was only gas. I go to the ER and was rushed into emergency surgery because my appendix was going to burst. If you want to pay $120 get argued, doubted, and told you have minor issues. Go here. These guys nearly killed me.

Waited 2.5 hours to see provider no one acted like anything was urgent. Total disappointment!!read more

This was my first year getting my mammogram done at this facility and I really liked how efficient…read morethey were. To begin with there's plenty of parking. It was nice not having to drive around and look for a parking spot or have to park a mile away. There's also hardly a wait time anywhere. There were enough receptionists so I didn't wait to get checked in and then I think I only waited 4 or 5 min. in the waiting area and then the mammographer came and got me. The room was very clean and she was really nice and efficient. I liked being able to get in and out.

Warning: Screws and nails. Great place, but! There's…read moreconstruction screws/nails. I picked up 4 "near the site" in the back- for overflow parking today and one two days ago, and saw one leaving the round-about. It's not Ochsner, but it is the construction company you have to pass to get to your appt. Someone do something plz.