Went there a few weeks ago for abdominal pain, told Doctor my symptoms and what I took. He doubted what I took and it told me it was only gas. I go to the ER and was rushed into emergency surgery because my appendix was going to burst. If you want to pay $120 get argued, doubted, and told you have minor issues. Go here. These guys nearly killed me. read more

Waited 2.5 hours to see provider no one acted like anything was urgent. Total disappointment!!

The Nurse Practitioner Amanda K. Romano that works there is grossly negligent. DO NOT see her. I presented with classic appendicitis symptoms and she told me I was just constipated and to go home and take laxatives and an enema. I went to the ER and was diagnosed with a ruptured appendix and taken into emergency surgery. This NP didn't even spend 5 minutes with me and told me based off an abdominal x-ray I was just 'full of poop'. She should not be seeing patients read more

I want to give a special shout out to Rene and Shanese. Rene came in with a good positive attitude. Her positive attitude matched her beauty. She knows what she's talking about she listen and doesn't over talk her patients. The meds she prescribed worked. And I loved that Shanese introduced herself in stead of getting Straight to the point. I feel It's important to know who treating myself or my family for the day. She answered every question I had with out getting mad or frustrated , I've been there before. She took her time when swabbing my kid when he was acting out. She didn't let him get her flustered. She was gentle kind and calm. She put the q tips down and looked my kid eye to eye while holding his hand & told him it's just like cleaning your ears out. It won't hurt but it may make you sneeze. She let him feel the q tip and said this is way too thick to go way up your tiny little nose. She asked if he trusted her to try one more time. She said and this time let's sit up like a big boy so mommy doesn't have to hold on to you too tight making it traumatizing for you. He sat up like she asked him to and she swabbed him with no problem. That girl belongs working with kids somewhere. She is the type of person who kid patients deserve to have someone that cares that's not just in it for money. I thank you guys so much for the care you've shown read more

Clean and doctors are friendly. The service took forever! read more

Lake Urgent Care - Drusilla - Urgent Care Near Me - Baton Rouge, Louisiana

Extremely disappointed in my visit today. I was tested for COVID-19, and from the receptionists to the doctor everyone was extremely rude and dismissive. I was made to wait for over an hour for a quick COVID-19 test, and then met with the doctor for only 2 minutes. After meeting with me I asked him about getting some paperwork filled out for work, he dismissed me instantly and did not let me finish. He told me that there would be a fee and said, "Do you really expect me to stop for 15 minutes and fill this out for you?" I was so taken aback and in so much pain due to the illness that I didn't know what to say. He then abruptly left the room and said he'd find a nurse to help me. I was left in the room for 30 minutes before a nurse came in, who had no idea I was in there. Thankfully, she did help me with the paperwork and got me on my way. She took it directly to the doctor (I assume) who filled it out promptly, no fee. Thankfully the nurses were accommodating, but everyone else at this location appears to be extremely rude and disparaging. Edited to include that the room I was waiting in was incredibly filthy. There was loose hair on the floor and the chairs had not been cleaned. read more

I waited two hours to get tested for covid in my car. No one came. There was 8 cars total in the parking lot. I called crying because of the pain I was in and then was told to come to the front. My temperature was a little high, and I was directed to a room. Meaning the two hours waiting to get curbside were completely unnecessary. I then had a nurse come in unmasked and test me for strep not knowing if I had covid. I had 2 of the symptoms. It was all very unprofessional. Shieran the nurse who checked my vitals, the lsu doctor accompanying the male doctor were spectacular. None of that means anything if the team doesn't work efficiently. I'm not saying this with mean intent. Nobody was rude to me. It was all just handled very badly. I never do check ins but I would've wanted to know myself. read more

I've been here a hand full of times and while there are many kind individuals, I have always encountered multiple employees with the worst attitude. I called from my vehicle upon arrival and was told there was two people ahead of me, after 45 minutes I did not receive a follow up call and decided to call them back and was told they didn't have me down. They figured it out and I was able to get in after another 10 or so minutes. It was to our knowledge that COVID testing was free and when we had mentioned the law that stated that, another lady from elsewhere jumped in and said "the law doesn't run this clinic" very rudely. Everyone is having extremely hard time right now so I wish everyone would be a little kinder but that is not always the case. read more

My son twisted his ankle in PE. We were able to be seen within 10-15 minutes of arriving and Dr. Wood did a great job explaining the X-ray results and treatment plan. I will definitely be going back. read more

Had to leave work due to feeling Ill. Was referred to LAH on Drusilla for a COVID test. Arrived around 1 p.m. or so, filled out the paperwork and was informed it will be a 5 to 7 hour wait and to wait in my car and they will call me. It did strike me to be excessive but considering the current COVID conditions. It's worth the wait to be safe. So I waited, watched the Saint's game. After the game I went to McDonald's, came back to the parking lot and ate. No call. So I went back in. I was told to wait in my car and they will call. It's 7 now, no call. So I called. After I gave my name and birth date, she said there is no record of me registering. So I gave her the info and she said "wait for the call". I waited until 8:30. Had to use the restroom. Went in again, different lady. Explained to her that I've seen people come and go that way hour after me. I still have not gotten a call. She asked for my name and told me to wait in my vehicle and they will call you. It's 9:49 p.m. No call. read more

DO NOT GO HERE. It's absolutely insane for the wait time. Got here on a Sunday 8:02. 2 minutes after they open. First person in. I was not taken back until 8:37. The doctor did not come in until 9:05. It was a total waste of time I came back positive for flu. And I'm on day 5 of the sickness and was prescribed Tamiflu. Anyone who has had the flu knows you can not take tamiflu unless your in the first 48 hour window. The place is also DIRTY. I don't think the floors have ever been properly cleaned which makes me question how sanitary the whole place is. I don't think this place is up to code. I defenitly would not trust my kids to be seen here. read more

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Been here twice this year and always a good experience! Staff is always friendly, professional, and good with communication. The wait was maybe 15 minutes with paperwork each time I've gone. They also offer flu shots for walk-in, which is great too. Only complaint is the parking lot, which could be fixed easily with a coat of paint for the lines. Definitely my first choice for urgent care for myself and my kids when needed! read more

Lake Urgent Care - Drusilla - Pretty on the inside, but parking lot could use a fresh coat of paint! *3/25/17 Update: they've repainted! - Urgent Care Near Me - Baton Rouge, Louisiana

I was having a few questions so I called them. They tell me to hold on and leave me waiting on line for more than an hour and never get back to me. read more

I just moved to the area and needed a refill of the medication I've been taking for 10+ years. Though my medication is not an intoxicant or a controlled substance of any kind, they refused to serve me. They told me to go to the ER for a basic refill of Lexapro. They then announced in front of office staff and patients that "he's here for Lexapro, he's leaving." I've never felt so humiliated as when the office looked up at me and watched me walk away because I requested an Rx refill. Do not waste your time with this clinic, they really did not care for my health whatsoever! read more

Sat in my car for 2 hours waiting for a 5 min Covid test... don't come here even if it's your last resort

I would've given my visit 5 stars until I had to deal with trying to get my medical records for an accident policy I have. They seem to have NO Functioning means of reaching their medical records dept. at all. No one EVER answers. My visit with the NP at Drusilla was excellent, administrative needs later... a big fat ZERO. read more

The staff there is amazing. Even when I was in pain they made me laugh and made me feel so much better. I've been here several times and they top every other lake after hours I've been to. They really care about your well being. read more

Went into this location 2 hours before closing with a severe toothache! This happened to be during LSU first 2018 football game. I had been struggling with the pain for two days, and finally broke. The front desk got my information quick. And the staff that admitted me was friendly, informative, and knowledgeable. I received the care needed to allow for my first full night of sleep in two days. The medication was called in and my wait was limited there also! From walking in to picking up the needs meds I only gave up 1.25 hours of my life, WEEL WORTH IT! Thanks read more

Stumbled upon this clinic because it was 10pm and no where else was open. I was in SO much pain from a very serious UTI (bladder infection), and was also very stressed and depressed with current life situations. I have to say coming to this clinic was truly a blessing in disguise. Dr. Ty Gautreau was such a pleasure and really lifted my spirit. He not only treated me physically but also mentally. Asking about my problems and offering solutions while diagnosing me and getting me the proper medication. The clinic was also PACKED when I first arrived but I was called in not even 30 minutes after sitting down! EVERYONE was fast, friendly and helpful. I CANNOT recommend this clinic enough! THANK YOU SO MUCH. read more

they refused to see me for lab work. They were (i thought the only place available at that late hour). Next i went to olol er and lab they also refused to do the lab. at that point my bp was 180/100.(approximately) I finally gave the sample at another hospital. (7 hours of calling around after hours). This event prompts me to vent my frustration with olol in general (part owner of drusilla occupational med.) around 2002 i had a inguinal hernia repair at olol and awoke during surgery. Then the ;;MD Dr Hausman refused to give me stronger meds for pain (the next day) around 2008 me and the ex went on a ski trip . she blew her acl/knee. the surgery was good but olol anesthesia lacerated /cut the underside of her tounge. I know as a MD that you put the laryngoscope blade over the tounge , not the underneath (where the cut was). this tells me that they did a blind intubation (LAZY LAZY LAZY RECKLESS RECKLESS). They did not look and elavate the tounge. they must have lifted her jaw with the blade under her tounge (where the laceration was). For a non medical person, this does not mean much, but if you dont make sure the tube in in the vocal cords(LOOK), youhave to waid to the oxygen saturation alarm to go off etc (ie if the tube in in the esophagous) read more

I can't say enough good things about this clinic! The staff is always friendly, knowledgeable & professional. And the doctors never make me feel rushed. They take their time to make me feel comfortable; and to explain everything to me while also allowing time for me to ask questions. Excellent customer service and clean & sanitary environment. read more

I went there last night, with high fever, scars in my nostrils, ears hurt and a contant headache. They were busy get the wait outside, but when I go in they put me in this cold room and make me wait there for an hour for a doctor to come for 1 minute and 17 seconds to be exact( yes I timed her stay) and tell me that i have nothing wrong with me, but she prescribed me allergy medicine, like why? And a medicine that cost 175$. It is a waist of money and time. read more

I went here last night with fever chills and a sore throat. Turns out it was strep. The staff was very kind. Dr Martinez took care of me and I was in and out within 90min. Which was fast! I am new to BR, only been here about two weeks. I was happy to find somewhere with great bedside manners. I highly recommend them and we will be back should we ever need after hours care again. read more

I wish I could gave 0 stars. Horrible service, lazy staff and I actually felt discriminated against. We was charged a copay just to be told we should go to the ER. They would not return copay and refused to give a slip for my job. I am currently seeking further action for the discrimination. read more

I must applaud the care provided by the physician and nursing staff. I was in at 7:30p and out at 8:30p. Of course, rest, hydration, antibiotics, and decongestants for the next 10 days are in order for me. Thanks OLOL After Hours. You guys are spot on with your care. read more

Everyone who helped us yesterday was friendly and professional. My 10 year old son was diagnosed with flu. The staff and doctor made him comfortable and took excellent care of him. read more

I was really impressed with how quickly I went from checking in to sitting in front of the doctor or nurse practitioner, about 15 minutes. The staff were all friendly and helpful with smiles on there faces. I had been going to the clinic on O'Neal but this one will be my go to from now on due to the wait time and service. read more

Great care. Really worked to provide good care and effective service without a huge bill or the investment of a large chunk of time. As an RN, I was impressed. Lake After Hours truly sets the standard for Urgent Care in Baton Rouge. read more

You all are always a pleasure to see and talk to when things go south after normal medical office staff hours. The staff and physicians could not be any nicer or more professional. Thank you once again for all that you do as individuals and a service to our community. read more

I've never been blown away by this location but today was just awful. I've never met someone that seemed like they hated their job as much as the young receptionist that was there today. She was rude to everyone that was before me and offered me the same terrible interaction. On top of that she tried to charge me more when my copay was clearly stated on my insurance card and what I've paid every other time. I just said never mind and left. Too many other locations in the area to stay at one that overcharges. read more

Tonight I went with a very sore throat, pain in my chest, a fever of 102.6. I waited over an hour in the waiting room then another 30 minutes in the treatment room. Then the Dr. Washington finally comes in and is rude to my mom and I from the start. I had a horrible head throbbing headache and she didn't ever asses that. She looked in my throat and then said I'll give you antibiotics and you can follow up with your doctor. She never looked in my chart, never asked what I was allergic too. NOTHING. Luckily she gave me antibiotics I wasn't allergic too. I would've been better off going to the ER. In addition, when I asked her a question about the medication she was prescribing me she looked at me like I was stupid and proceeded to walk out of the room. read more

I was traveling and it was Sunday so I was thankful Lake after hours was open! The checkin process was quick and the wait time minimal! The nurses and doctors were very personable and professional. They discussed with me treatment options that were realistic and fit my insurance plan and budget. The whole experience took a little over 30 minutes. They also called in the prescriptions I needed which saved time at the pharmacy. I was very impressed and thankful! read more

Nurses and Doctors arrived at office 10 minutes after opening time. Doctor clearly overlooked that a problem my daughter had and we had to bring her back the next day. Very unhappy with this visit. read more

I was very impressed how quickly I was seen by the nurse & doctor. Everyone was professional and welcoming! I'd recommend this facility to anyone who needs urgent care in the BR area. You won't be disappointed. read more

My fiancé and I went to Lake After Hours on march 18th. It was the day of the St. Patrick's day parade so the place was pretty packed with people with drunken injuries. My fiancé fell at work so I brought him there to get his knee looked at. We waited in the waiting room for a while but that wasn't the problem. The problems began once we got to the back. He had an X-ray done for his leg and the nurse brought a brace that went from his ankle to the very top of his leg. Once he brought the brace in he said, "you broke something but the doctor didn't elaborate. She will explain everything when she comes to give you the discharge papers." Ok. So we wait, and wait and wait for the doctor to explain what was broken. She never came. Instead, another nurse walked in with papers and told us we were ready to go. That's it. So she starts walking us to the front as we're asking what was broken or what the doctor had I say but she was absolutely clueless. My fiancé asked for anti-inflammatories for the swelling but never got it. Once we get outside, she said that we may need to come back the next Monday then locked the front door behind us. I should also add that they were not closed Yet and the waiting room was packed still. So not only were we completely shocked that we were treated so poorly, we were also 100% confused as to what was wrong. We had to go to Our Lady of the Lake hospital to get the treatment that we should have gotten at Lake After Hours. We will never be back. read more

The young girl at the front desk, Reagan, was very rude and condescending. Her people skills were beyond inept and I was utterly embarrassed. I usually don't have a problem with you guys, but this young girl turned me off completely. I will stick to the Highland/Lee location - the reception desk, as well as the doctors, are very courteous - I will not be returning to the Drusilla location. read more