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    Professional Flooring

    2.5 (80 reviews)
    Closed 8:30 am - 6:00 pm

    Services - Professional Flooring

    Floor installation

    Tile installation or replacement

    Professional Flooring Photos

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    I was trying to see if I had time to at least run to the store and make my time off useful.
    Courtney N.

    We didn't feel great about the reviews, but honestly went in giving the benefit of the doubt. The customer service was horrendous. Not how you would expect if you were about to pay someone thousands. We ordered two countertop samples and were told they would be in the next day. They said call to confirm they got them before coming. We called and they mentioned one was in. We went there after work to pick it up and got handed the sample only to be told that they weren't even sure which one of the two it was. It was mentioned that we picked two that look similar anyway with a shrug. When I eventually asked when the rest would be in, they offered us to go get them ourselves from the warehouse. We also wanted them to stop by and see our subfloor... we were told it would be $50 (applied to service if used) for them to look. We say no problem understanding their time is valuable... only for them not to show. I understand things happen, but again, the communication was so far off. When signing the paperwork, I expressed I was staying home from work to meet with them. If service was this way before even getting a dime... we couldn't imagine how it would be once they had our money. We stopped working with them completely.

    I will highly recommend this company, do not pay attention to bad reviews ,their prices and workmanship is amazing the owners Leo and Tatiana personally helped me with multiple projects and they gave me the beat deals !! I will continue to use this company for future projects and I have also referred a lot if family and friends!!

    a hole in the floor

    Professional Flooring remodeled my shower and did a terrible job. As you can see from the pictures below the cuts made around the drain doesn't look professional at all & we were left w/ holes. Water has leaked through the caulk causing mold. Once the tiles were removed, we noticed that 'drywall' was used behind the tiles instead of 'cement board'. The drain was also installed crooked. This is costing me a pretty penny to have everything fixed and to avoid this issue in the future. Customer service is not their best suit, they are good at making the sale but never answer the phone to address issues. I wish I could give 0 stars but since that is not an option, I had to give them 1 star. Save yourself the headache and the money and don't hire these guys to remodel your bathroom.

    Chase B.

    Absolutely TERRIBLE service. We used them to put in flooring in our school in Apopka. They did a very poor job installing by not putting the floor fully up against the walls so over time they have slipped apart and been peeled / ripped up through use. If they were installed correctly and held in place there likely would have been no issue. Not only that, but this all happened under the warranty period and they refuse to come out and even look at the poor job that they have done to potentially replace the product. A truly APPALLING display of customer service. I would encourage everyone to avoid using these services regardless of the price.

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    2 months ago

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    2 years ago

    Gorgeous job!! Yani is so sweet, knowledgeable and professional. Will definitely use them for any projects like this in the future.

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    5 years ago

    Don't ever use these people. Unprofessional. Couldn't find my granite. Mis-scheduled appts., And if you dont speak spanish- good luck.

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    3 years ago

    Good price. Excellent workmanship. Quartz installation.

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    Page 1 of 2

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    Review Highlights - Professional Flooring

    Highly recommend Tatiana, Leo and all others on the team.

    Mentioned in 17 reviews

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    Flooring America

    Flooring America

    (13 reviews)

    Their samples are beautiful and their salesman is very nice. BUT don't trust them to actually do…read morewhat they say. They didn't order enough flooring for the job and the stair nosing were all wrong. The only way for me to get the job finished was to pay them more money to do what should have been done in the first place!! Hard to get any answers from them. I do have to say that despite the problems, the installation was done very professionally and looks great! Just expect delays and additional cost. I was also promised a refund for some material that they didn't order and have never received it!!

    I trusted this company, referred by a close friend, but it became a nightmare. Dustin Chandler gave…read moreme an estimate and said at most five leveling bags might be needed, and that I'd likely get a refund since most people don't need leveling. Once the floor was torn out, they demanded 35 bags, and my cost jumped by over 50%. At that point, I felt like I was being held hostage. They told me if I didn't pay, they would leave me with an unfinished floor. I was completely stuck. Even if they had asked for 10k more, I would have had to pay. The drilling was extreme. Recessed lights came loose and fell out. Some vents fell out, and others were left hanging, turning the first floor into a mess. I had no warning this kind of damage could happen. When I couldn't get help from the staff, I contacted the owner, Celeste Carr, expecting some resolution. The worst part of this entire experience was speaking to the owner, who told me I was being offered only cents on the dollar as a courtesy, which I declined given what I had already paid. Instead of helping, she justified everything and told me I should have read the fine print. I felt betrayed. My advice: read every line carefully. This company leaves you without options once you're in. I fully expect the owner will respond with a fabricated story, but I stand by my experience.

    Frank Hollinger Family Flooring - Main Location Showroom 16201 S.R. 50, Suite 304 Clermont, Fl 34711 407-654-4503

    Frank Hollinger Family Flooring

    (8 reviews)

    Horizons West / West Orlando

    We were so impressed by Frank Hollinger Family Flooring! We got quotes from three different…read moreinstallers for a whole house porcelain tile job (we bought the tile in advance from Floor & Decor), and Frank Hollinger's was the most reasonable price and the most straightforward. I'm so grateful we went with them because they did an incredible job. Michael's crew was even better than we were hoping for. They showed up on time, were very detailed in their work, made sure the leveling and spacing was perfect, and were in constant contact with us, making sure any concerns or questions were immediately addressed. One of my favorite parts of their work is when they showed us an issue with leveling or spacing and then fixed it without us having to say a word. They also left the house in a much better condition than I was expecting with some cleaning (everything was covered in tile dust after they removed the old tile). Overall, it was just a wonderful job. I'm relieved we had such a great experience with tile installation and wouldn't hesitate to recommend them!

    When we bought the house couple years ago, we had one room in the whole house that had carpet, we…read moreneeded to change to tile as the carpet was in pretty bad shape. We contacted the company. It was a smooth process from getting the estimate to finish project. After agreeing to hire them for the project with deposit and signed contract, we got information of what to expect as we are providing the tiles that we like instead of going through them. Once the contractor came, he got right to it and got it done fast. Overall, it's a great company that communicate with us, clean up after themselves, and getting it done right throughout the whole process! The cost of the service is cheaper for what they offer compare to other competitors.

    Professional Flooring - flooring - Updated June 2026

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