If you are looking for reliable care for your family member this is NOT the agency for you. We have been using this agency since September and it has been a rocky road. We started out with numerous incidents of late arrivals, car trouble ect. reliability and punctuality are a huge problem for this organization. Shame on me for continuing with them as long as I did. The final straw came today when no one showed up to care for my mother. I had already left for work, as I usually do, My husband came home and found her alone at 1:30. She had missed her medications, had not had food or water all day and when I called the agency they did not even realize the aide did not show up even though they are supposed to clock in using the patients phone. Apparently no one at the office tracks wether the aides show or not. They did have a couple of lovely aides who cared for my mother, unfortunately way too many problems. read more