Care quality, they just want money they won't do two things at once you have to make individual apt for Depo shot and annual so they can bill you by service by the day! They rush you and barely care about you. No Black ppl are around just all white & I always feel out of place here and unwelcome. They discharged me from their company today because of so called complaints they had on me. I'm not here to be your friend I am Here to talk about my women health and get my shot, I'm not here to laugh and make friends. Due to me not smiling and being FAKE like them they have removed me today and I'm writing BBB on them next. read more

Bad experience with a mammogram technician. She was rough, jabbed me in the ribs, and used excess pressure. Though I complained, she was insensitive. Felt pain for several days after. This was at Jasonway location. read more

I've been going here for years and have had great experiences thus far. I've seen multiple providers and all have been helpful, kind, and knowledgeable. read more

I like the staff members at professional health for women... there way better than riverside.

I have been with PWH since I was 18 and I am still happy to this day to be a patient. Most recently, Dr. Boothman (as always) was so informative and supportive during my yearly exam. She always answers all questions I have. I had my first mammogram today and Cathie was just wonderful. The environment she has created for her patients is comforting and it was much better than I could have ever expected. She was knowledgable, kind and I couldn't have asked for a better professional for my first Mammo. Thank you! read more

I'll give this place 1 star for the kindness and help I received from Abby, Dr. Rahl and a couple of the ladies at the front desk(sorry I don't know their names. Unfortunately I have to go from 5 stars to 1 due to the incompetency or just plain evilness (it's one or the other) of Dr. Hackett and Dr. Soder. To make a very long story short Dr. Hackett TRIED to say I needed a surgery that I DID NOT NEED. Prior to me finding out that I DID NOT NEED the surgery I met with Dr. Soder who was to perform the surgery. The interaction seemed ok until I asked her about a statement that was on the paperwork that we were going over. The statement said, "You have discussed all of your options with your doctor". I asked her about other options because Dr. Hackett did not give me any other options. Her attitude immediately changed. It went from mediocre to very nasty. She informed me of another procedure that could be done but at that point I was thinking I may need to get a second opinion. After this I reached out to Dr.Hackett to ask him why he didn't tell me about my options . He told me because HE DIDN'T THINK THE PROCEDURE COULD BE DONE, I NEED TO HAVE SURGERY! Ok, so now doctors just MAKE DECISIONS for their patients? Without even informing them of all their options? So, needless to say I sought out another doctor to get a second opinion. I found another doctor and not only did he do the procedure that Dr. Hackett claimed he couldn't do I've already gotten the GREAT results back. Also Dr. Hackett said it would be so painful for me if he tried to do that procedure. IT WAS PAINLESS! I did have mild cramping afterwards but the next day I had no cramps. One more thing, 30 minutes after I canceled my surgery I got a $24,000 bill with me being responsible for $231. Dr. Hackett trying to get that surgery money! Not this time! My advice to everyone reading this......Doctors are not God. It's ok to get a second opinion. Do your research on doctors before you start seeing them. Hope this helps someone. read more

Hated my experience I'm 8 month pregnant got my shot before pregnancy that I needed the doctor didn't have the right needle so we had to redo it then you only get 2 Ultrasound your whole pregnancy which is very disappointing. I was prescribed the wrong medication twice I wouldn't recommend , They scheduled me for a visit and had me waiting for two hours like they made my pregnancy very uncomfortable and disappointing I really hate that I chose them and told me they would have to Terminate me due to my Transportation issue and I'm about due what an amazing doctors office . I'm going to report them to medical board and as well to Medicare and whoever higher up I do not appreciate it read more

There are 2 major incidents that convinced me to no longer trust PWH: 1. I had a copper IUD/Paragard put in a little over a year ago and was told that I didn't need anesthesia for the insertion. The only advice I got for pain management was to take some Ibuprofen before my appointment. Of course, I screamed and nearly passed out from the pain, since - believe it or not - the cervix is sensitive. The nurse who inserted the IUD seemed very passive and lacked what I would consider a decent bedside manner. They merely said, "All done - lie down as long as you need," and bolted straight out of there. 2. I recently went in to get tested for PCOS, since a lot of the symptoms I've been experiencing line up with it. The doctor I saw ordered a blood test, and one of the results validated a few of the symptoms. But rather than suggest another test or offer treatment options, she simply told me (via MyChart) that the results coincide with what I've been experiencing, and left it at that. When I asked her what the next steps would be, she gave me a vague answer about how treatments vary from patient to patient and suggested I see a sex therapist for low libido "like we discussed." The things is, we never discussed seeing a sex therapist. Bonus: While I understand much of PWH's practice involves delivering babies and the health of pregnant people, the hallways are lined with Anne Geddes baby portrait after Anne Geddes baby portrait. But for people like me who don't wish to have biological children, I still rely on gynecological care to make sure I remain not pregnant. So perhaps we tone it down on the whole "Blessed be the fruit" vibe and acknowledge that AFAB health is about more than just giving birth? Perhaps to reflect this, we can put up some photos of childless/not pregnant AFAB people laughing and enjoying a glass of wine? TL;DR - Passive nurse, no pain management for IUD insertion, doctor wouldn't give me clear answers and suggested a sex therapist out of nowhere, lots of baby pictures for a place that is supposed to deal with more than just pregnancy. read more

I delivered through Professionals for Women's Health and really really wish I had a better experience. Now, I will say that I really wanted an unmedicated birth and was more opinionated about my birth experience than many - but that is also why I think it's important to share this experience and why I would NOT recommend them for someone who is looking for an empowered birth experience. They have midwives on staff and some are amazing, but others are not. You see different midwives and doctors for different appointments, which led to inconsistent care in my opinion. There were several times where I received conflicting recommendations based on who I saw. While you can request to see certain midwives for appointments (I found one I loved and requested her each time) you cannot choose who comes to your delivery. The only reason I am giving them two stars is because of the one midwife who genuinely advocated for me (she made it possible for me to have a doula during the pandemic, something that I will always be grateful to her for)- but I still had an (in my opinion, unnecessarily) dramatic delivery experience. I was late and at 41 weeks had an ultrasound with Dr Kevin Hackett. He immediately pushed me towards an induction and was extremely condescending towards any questions I asked about the decision (which was a huge adjustment from my birth preferences). He seemed genuinely offended that I didn't blindly follow all of his recommendations and honestly made me feel like a bad mom. He made several comments against the midwives I had seen previously and it left me feeling conflicted and defeated. At one point he said he couldn't believe I would "back myself in a corner" looking for an unmedicated birth. I was very okay being induced, if medically necessary. My issue was the condescending tone and how it was not a conversation - it was a demand. It is everything that an empowered birth experience is NOT. My hope is that sharing this alone will give one pregnant woman a more empowered experience by steering her from Dr Hackett. After being induced, I had a long labor and unfortunately reached 10 cm at shift change. I'm not totally sure what happened, but what I do know is that I was ready to push and had to wait over an hour for the new midwife to arrive at the hospital. Once we were delivering, the midwife seemed incredibly distracted, chatting with everyone else around her and went so far to mess up my stitches and have to redo them, which I genuinely think was because she was chatting with everyone else around her (about things other than my delivery). Thank goodness I had a doula with me because she gave me 10x more information about postpartum care than any one at professionals did. There is a lot going on behind the scenes, but my experiences led me to think many decisions were made for me based on what is convenient for them. If you are having a baby and are looking for an empowered and/or unmedicated birth - I would NOT recommend Professionals. There are some great midwives at the practice for sure, and it makes me sad to write this review because I really like and admire them, but because of their setup you have no guarantee of who you will get nor of your experience. My hope is to share my experience to help clarify how they work and help one woman have the experience she is looking for! read more

I have come here for years and they have the under 15 minutes late like every provider. I made an appointment yesterday and told them I was scheduling around my mom's broken hip physical therapy. Was never told any policy changed. Called in today that I was running late and that I would be there and they said as long as it's under 15 minutes it's okay and I can be seen today and didn't have to reschedule. So I drive 27 minutes there and am under the 15 minute mark and the receptionist acts ridiculous and says I'm not allowed to be late at all and there is a new policy that I was never informed of. Says the provider is mad and won't take me unless there is a cancellation after I am in the waiting room. So now I have to wait here indefinitely when I let them know twice about the situation and was told to come here. read more

I'm blown away by the negative experiences other Yelpers had! I absolutely love everything about this office. I've never once had a bad experience and was always treated with care and respect. I have a beautiful 10 week old daughter and PFWH were my providers through the entire duration of my pregnancy. They even did my IUI procedure. I absolutely loved my midwife. I had the most amazing experience with all of their staff. I recently moved across the state and I'm still thinking about staying their patient, even if I'm an hour an a half away. read more

All of the staff at the Dublin Office were amazing. While pregnant, I was going once a week sometimes and they became like family! So warm and welcoming. Dr Schueler delivered our baby and she is PHENOMENAL!! read more

I have been coming to Professionals for Women's Health since 2014 when I found out that I was pregnant! With the exception of one doctor's error (not my regular doctor) near the end of my pregnancy, every experience that I've had in this office has been great! The receptionists are always super nice, the check in process is quick and stress free, the nurses are very friendly, and the doctors are top notch! My go-to person at Professionals is Dr. Abby. She has talked me through postpartum and has been "my person" for my annual appointments for the past couple of years. She addresses any and all of my concerns with such poise and clarity. She's seriously the best as she always ensures that I'm comfortable. If you're like me and not a fan of female doctor visits, this is the place to go! read more

BILLING nightmare!!! I wish I could continue to be employed if I were as incompetent as their staff. One would think insurance would be contacted much sooner than 6 months after service. I can't wait to pay thousands for services that would have been covered had anyone bothered to work in a timely manner. The average 3 minutes they spend in the room with me before rushing me out of the office is in no way worth the rates I am being charged due to their lack of commitment. read more

For the past 4 years, PFWH has been a wonderful health partner to me. My desire for medical professionals to act with kindness, empathy, ease and friendliness have been continually met. Liza Canowitz is who I'm seeing now. She's listened to all my concerns and given many suggestions of avenues to explore. The front office staff makes everything easy and the in-house mammograms save me a separate trip while being comfortable in a familiar space. read more

I've been going to Professionals for Women's Health Group for 5+ yrs & I've NEVER had any negative comments. Anytime I had a problem/concern I called & got the next available appointment. NEVER waited more than 10 minutes in lobby or in the exam room. All the receptionists checking in/out, well it hasn't been a lot of them but they've ALL been very courteous, & helpful, Extraordinary customer service not to mention the Doctors also! THANK YOU to the TEAM!!! Javina S read more

My last couple of visits have been horrible. The doctor seems like she is in a rush and overbooked. She took no time to explain to me what she was doing or to ask if I had questions. And even when I was in visible pain, she did not stop to ask if I was okay or needed to take a short break. Although the office is in a nice building and it is convenient to get too, I will not be going back. read more

I have been a patient at Professionals for Women's Health for 30+ years. They are fantastic! Dr Hackett is my Physician and has taken me from pre marriage and children to post menopause. I consider myself blessed to be under the care of the group, and Dr Hackett in particular. I also have my mammograms performed here, usually in conjunction with my appointment. Saves time, and Cathie does a terrific job. Dr Cyran reviews the images and follows up if necessary. For excellent care this group is the best! read more

This place is amazing. i got a routine pap smear and my second mammogram here - everyone was really kind and the atmosphere was really relaxing, but also very quick to be seen and organized. There are a lot of different doctors here but everyone seemed to know exactly what to do - that seemed like a good thing. The amazing thing was their mammogram machine! My first mammogram was extremely painful and i'd decided never to do that again - but this one was a 3-d machine - it gave better images, yet was completely comfortable!!! for that reason alone i would always come back here. They have changed my mind about getting a mammogram - What a wonderful place!!! read more

I had a good experience seeing pwh for my pregnancy and delivery. I saw mostly mid level practitioners in the office. The staff were kind. I was a little hesitant to be with a midwife for three delivery but was happy I chose that route. read more

I recently had my annual mammogram done with the new 3D mammography at the Professionals for Women's Health office on Jasonway. It was needed for my appt with Dr. Soder. The mammographer Cathie did an awesome job explaining everything she was doing. I would highly recommend that if you are in need of your annual mammogram that you have the 3D mammography done at this office and ask for Cathie. read more

This is where I go for regular women's health needs as well as OB visits now that I'm pregnant. I have always been impressed with the staff and doctors here. They are friendly and professional. This office has MDs, and CNMs, which makes it well-rounded, in my opinion. They are very flexible in making appointments that meet my scheduling needs, although I don't always see the same practitioners. They work with 5 area hospitals for labor and delivery. They also have CNMs on call over the weekend to handle minor concerns and/or procedures. This is really a top-notch facility. read more

If I could give this practice zero stars I would. Kathy who works in the office dropped the ball during my pregnancy and it took almost 6 weeks to get in for my glucose test which showed I was, in fact, gestational diabetic. After my daughter was born I had a tubal in January of 2018. Dr. Buell botched my tubal. (PM me, I will gladly share the pictures to prove it. The clamp wasn't placed all the way across my tube.) As a result I was pregnant less than 3 months later and had to undergo both a surgical abortion and a bilateral salpingectomy leaving me with additional scars. To top it off, I was on Medicaid at the time because I had no income due to being off work from surgery and they had the audacity to send me a bill when Medicaid denied them which legally they're not allowed to do. I'll be damned either way if I'm paying a bill to someone whose mistake is the entire reason I'm there in the first place! DO NOT GO HERE. read more

I do not recommend this OB-GYN at all. They do not care about their client at all. I called and advised I had an issue and no one cared. I also had an appointment and then after the appointment they advised that they do not take my insurance. Well If I had known that I would have went to a doctor that actually took my insurance, instead they think it is morally right to charge me full price. This is now how you treat someone who you want to contonue to do business with. I would never recommend this doctor. read more

I have been going to PWH for 4 years now, and two of my three children were born under their care. I have been impressed by every doctor I have seen. I had a few complications with both of my last two pregnancies and one of my deliveries, and they handled these with the utmost care, precision, and safety in mind. Pregnancy and childbirth can be so unpredictable, but I appreciate the transparency and time that each doctor took to go over options for my care and help me make informed decisions. Furthermore, I have never had a problem getting in for an appointment, the on-call doctor is always available to call me back about any symptom, and I never have to wait in the waiting room longer than 5-10 minutes. They make it easy, and have an online portal for me to view upcoming appointments, billing statements, test results, and notes from my appointments. read more

I've lived in Columbus for several years now, but I still don't have any regular doctors here. That's because when I first moved down here, sometimes I'd go back home to go to my appointments, and then later I started using the Ohio State Medical centers since I was a student living on campus, and then I went on my family's insurance after I graduated. I finally got a full time job that paid benefits so I was on my own (different) insurance, which caused me to shift my doctors again. Every time I have to find someone new! But it was about that time of year to go to the gynecologist. Not my favorite, that's for sure. So I looked into my plan coverage (for Aetna) and Professionals for Women's Health took my insurance. And they sounded so...professional! I called to schedule an appointment as a new patient and they got me in for a visit in the morning in the next week and a half or so. So far so good! They also told me that since I was a new patient that I should go online and print off their new patient registration forms. Then I could fill them out in advance and bring them to the office to avoid a lot of paperwork at once. That was pretty nice. I think the location of this place is pretty easy. It's off of Bethel Rd. I just took 315 and got off at Bethel and Jasonway Ave. is near a CVS and past the big shopping center that has a K-Mart. Once you turn on Jasonway it's on the right - hard to miss! It's a big building that just looks like doctors offices. Parking was a breeze because they had their own lot. I remember that there was sort of a big hill coming in and out of the driveway. I went inside and walked up to the front desk and they asked for my name and everything to check me in. I gave them my pre-filled out paperwork and they gave me a few additional sheets to fill out. I went and had a seat in the waiting area that had quite a few patients also waiting. But I passed the time with my paperwork. I ended up finishing it before they called my name, and then some. The wait was pretty long, probably around half an hour. They looked like they were somewhat busy. I wasn't in a hurry and I was missing work so I didn't mind. When they did finally call my name they took me into the back and a very friendly nurse measured my height and weighed me. Then she led me into the office where the doctor would see me. She told me to take off my clothes and put on one of those silly gowns. But, she said that I could keep my shirt on and just pull my bra out of the way for the breast exam. So I was wearing that gown as a skirt or something. I hate those things. I waited around for about 10 more minutes and the doctor came in. Her name was Dr. Ann Wurst and she was so cool! Super friendly, talked to me the whole time, and she had a great sense of humor, too. This was only the second time I'd been to a female gynecologist and I'm not really used to it. But she was super cool. The thing about Dr. Wurst was, is that she walks in and she's dressed in normal street clothes! She had on nice pants and a nice blouse and these gold bracelets with charms on her wrists. She didn't look like a doctor. I was half afraid this random woman had walked in and wanted to examine me, but once she started talking about the procedure, you could tell she knew what she was doing. She was quite gentle and very quick - the whole exam lasted less than 5 minutes! I also noticed that when we were in there, there wasn't a nurse in there with her. Usually when I go to the gynecologist the nurse stays in the room, but I think that must be when I go to male doctors. Another sort of weird thing. But I can't say for sure, because I didn't see. I couldn't really see what she was doing down at that end. Ladies, you know the part of the exam where they use their fingers and press on your tummy? Not to be gross, but you've all been there, done that. I don't think she was wearing any gloves. Before the exam she washed her hands and put hand sanitizer on them, but I don't remember seeing or hearing her put gloves on. I suppose it doesn't matter, but that kind of freaked me out a bit. I would think that that would be more of a problem on her end. Let's not talk about that anymore. The exam was really quick and painless. And when she was done we finished up our conversation a bit and then she left the room so I could get dressed. I did, and when I walked out of the office I was a little bit confused as to what direction to go. But I walked down the hallway and there was a section of the front desk that was inside the back where the doctor's offices are. I stopped there and I had to pay a co-pay of $10 or $15 or something. They gave me a receipt and I was good to go! It was all over with. I hate going to the gynecologist, but this trip was really quick (well, the exam part was, anyway) and easy and painless. If your insurance allows it, I would recommend coming to this practice. And Dr. Wurst is great (if you can get past the possible no glove thing!). read more

I have been going to PWH for almost a year now! They have always treated me with quality patient care. As a nurse myself I value the care I have received at PWH! I see Natalie B primarily, however all the staff I have interacted with were amazing! 5 stars! Would recommend all my friends to go here read more

I am surprised by all the negative reviews. To PWH's defense, the fax number that you send an order for a mammogram to OhioHealth is 533-1111, so she's totally wrong about that. There's a lady at OhioHealth who tells you to fax it to some 566 number because she's too lazy to get up and get the orders off the 533-111 fax, and they call my work all the time requesting me to refax orders that I already sent and got confirmation on. When that lady isn't there I never get the calls. No doctor's office continues to see people who don't pay their bills. Sorry but what did you expect? They were right to discharge you for not paying on time. They have to pay their staff and their bills, too. Don't complain because you failed to do what you were supposed to. 3 days to fax records? Most offices have a 7-10 BUSINESS DAY policy on faxing or completing paperwork. Do you realize you're not the only person and not their only task to do complete? And finally- Almost no GYN will accept a woman who is halfway through their pregnancy because you are a risk and a liability. I'd be interested to know why you were switching to a new GYN from your original one anyways. Likely discharged for noncompliance or unrealistic expectations. On to MY review- I came here when I first moved to Columbus for a routine exam and testing. They scheduled me around MY schedule and saw me in the evening at 6:30 PM. Not many offices have evening hours! They were kind and professional, saw me quickly, the exam and testing were quick and painless and I was on my way. I would happily see this office again, they are very good and I was pleased with my care. It is however, a doctor's office, not a party where you get whatever you want and they are human beings just like you are. I love this office and will continue to go back. read more

I felt like just another number/paycheck at Professionals for Women's Health. They seem to lack any empathy or even just common courtesy. I left the office in tears multiple times. The receptionists are curt and seem to lack any critical thinking skills. The medical assistants are like robots and many cannot be bothered to even smile. The nurse practitioners are mediocre. One nurse practitioner berated me for gaining too much weight and when I brought this up to one of the doctors he laughed and said she was being too strict and I shouldn't have listened to her. The doctors are okay; during the 35 weeks I went to PWH, I saw different doctors every time. Additionally, my appointments with the doctors were always rushed and impersonal... a minute or two tops. Overall, this place really lacks the personal touch one would expect as a first-time mom. Additionally, I felt I was nickeled and dimed by PWH. They charged me over a dollar a page to fax my records to my new OBGYN. They also took days to respond to my request for records. In my opinion such a delay is inexcusable. I was nearly full term and could only be seen by my new OBGYN once PWH faxed over my records. I called multiple times inquiring about my records to no avail and I had to enlist the help of family members to harass PWH in order to finally get my records. What a headache! I am not even exaggerating when I say that virtually every experience I had with PWH was unpleasant and anxiety-provoking. I wish I would have done more research before selecting this practice at the beginning of my pregnancy and am incredibly grateful that I finally switched practices due to work relocation and will never have to interact with this INEPT office ever again! read more

I had to find a new doctor because apparently mine was too busy to return my calls and emails to schedule an appointment, so I was pleasantly surprised when I found PWH. The very first time I called there was no wait time and the lady on the phone was really nice. She was able to get me in for an appointment with 2 weeks of my call whereas at my other doctors office it would have been 2 months. And then when I needed to change my appointment because I was now pregnant instead of just needing an annual exam, they were really friendly and helpful and were able to get me in the day after my original appointment. At my first pregnancy appointment, the staff continued to be really friendly and helpful all the way through. Even the front desk associates were really friendly, unlike at my previous doctors office where they kinda treated you like just a number instead of a person. The nurse that I saw was very thorough and went over alot of information with me and addressed all of my questions, it was nice especially since this is my first pregnancy. They have an awesome online system where you can schedule appointments, check your test results, billing and ask questions. I love it, it's so convenient! I'll be sticking with PWH for my whole pregnancy, so far they've made it pretty easy. read more

This is a great practice to have a baby with! All the midwives were extremely helpful in coaching me through my pregnancy, appointments were always kept on time, all my concerns and questions were discussed in length, family was always welcome to participate in sonograms and visits, and I was always made to feel like I was THE MOST important patient of the day. I most appreciated how easy it was to schedule an appointment and that I was able to select the office location where I wanted to be seen. I also loved their web-based patient portal to view any/all test results, appointment dictations, and appointment reminders. read more

I tried to switch to a doctor in this office mid-pregnancy. The receptionist refused to let me make an appointment saying that I should have been with them from the beginning. Dr. Wurst might be outstanding (from what I hear) however the rest of the staff isn't. I am very glad I never became a patient of theirs. I would never want to be treated like just another person walking through their doors. I only gave one star because none wasn't an option. read more

If I could give Dr. Soder 0 stars I would. I was her patient for more than a year. I had a multitude of female problems and every time I would go and see her she was belittling and condescending. I asked her for a uterine ablation for constant bleeding and/or a lap to remove endo which she refused and said that there was no need for extreme measures and to just stay on birth control to help everything. I should mention I had had other laps and had been on birth control for a long time which can cause its own issues. I finally went to another dr who performed the lap and as it turned out, my uterus had been covered in Endo and looked like a crumpled up piece of paper. Dr. Soder expects all of her patients to stop what they're doing to make an appointment knowing what their issues are (for me pain and ongoing periods) just so she can bill them. She seems caring and on your side in the beginning, but I think she forgets that she works for the patient, not the other way around. She needs to stick with delivering babies if that's all she cares about. read more

I was never told that I had endometriosis even though I had to take pills at 16 to stop the pain and I had other symptoms. It wasn't until I was almost 40 and after 2 miscarriages when a fertility specialist from another clinic said that I had stage 3 endometriosis. Also, after I had my first baby, I still couldn't get pregnant with a second for over a year and Dr Wurst told me to just enjoy my daughter. No Clomid, no recommendation to a fertility specialist, nothing. I went to another clinic, was put in clomid and got pregnant in 2 months. I was a high risk pregnancy with my first and no doctor came to my delivery, I got a PA. The PA seemed to be laughing about how long it was taking me to deliver my baby. I would not go to this Doctor or group. read more

Very disrespectful! One older receptionist was unprofessional and disrespectful about my first name ( It's not a common first name). I was really hurt by how they were treating me. read more

I'm very angry with PWH--and ended up in the ER this xmas eve until 1am because of a insane PWH policy. 1st: I have had GREAT, AMAZING DOC care at Jasonway--but, if you read through many of the reviews on yelp for PWH, you will read that many patients experience curt or condescending staff--often from those who answer the phones. In the 4 years I have been at PWH, the only issue i ever had is one or two staff members who answer the phone and seem to delight in being short, condescending and using power-over tactics to make you feel frazzled. We have all experienced medical office staff who are condescending--there is absolutely no room for this type of person at a OB/GYN office. women are so vulnerable when going to an ob/gyn and there is no room for anything but professional, trained front staff. But the REAL problem is that PWH gives these individuals full discretion to FIRE you as a patient and they do not question this. I'm 46, have high antibodies and tumor marker from auto immune disease and this condition has given me some gyn issues. I have had excellent treatment with my Dr. there. I am always kind to the medical professionals there and most of the women at the front desk are professional as are nurses and docs there. But there are a few women who answer phones who are rude and one who i have had difficulty with being consistently condescending was able to get me banned from ever being seen or even contacting my doctor again--and i didn't even know about it until my OB-GYN emergency came up: A few weeks ago, i had my annual and my doc gave me a new medication. The week of Christmas, i began to bleed and had tremendous, sharp pain. I thought i was bleeding vaginally. I called the day before Christmas eve to tell them what was going on so they could let my doc know. I was put on hold then an office official came on and told me I'd been banned. PWH refused to see me and told me i could not even communicate the bleeding issue to my doctor. I was told the office manager might be able to get back to me when she returned next week to discuss me being banned from communicating with my doctor--but no guarantees. The specifics of my 'mistreatment' to the staff who got me banned?: the day of my annual, i learned that my child wasn't going to be in her after school program and I'd have to pick her up and take her with me to my appointment. I called the office as a courtesy to explain the extra stop and let them know i was on my way but might be a few minutes late. I got the same curt woman i always get on the phone. She asked how late are you going to be. I told her i didn't have an exact time but i was en route and factors such as traffic might be a factor. I told her i wouldn't be more than 15 minutes late and i might not even be late at all--i was just calling as a courtesy. She said: if you're more than 15 minutes late well have to reschedule you. her tone was so rude. i had just told her i was not going to be 15 minutes late and that my call was really just a courtesy. this staffer wrote me up for saying i told her 'if i had a crystal ball i would know how late i was going to be.' I NEVER SAID THIS. I had to plug my dead phone in at their office so i could get the pwh fax number to my auto immune doc and they could fax my blood tests over. i was a few minutes EARLY for my appointment when i plugged my phone in to the outlet in the waiting room. I got wrote up for this too! They said I 'made the staff wait for me to charge my phone'. I told them exactly what i was doing: i needed to get my reg doc pwh's fax number asap so they could fax bloodwork. Xmas eve of this week, i realized i was not bleeding vaginally, i was bleeding from my eurtheria. I had bright red blood in urine and severe, piercing pain. Because it was xmas eve and I was banned from calling PWH, I had to go to OSU emergency hospital with my special needs child at 10pm at night. i was in excruciating pain and we were there until 1am. The abandonment and humiliation and inconvenience by PWH will have me speaking to a lawyer. That they give the power to ban you from their practice to staff like this is insane. your 4 year relationship poof-gone because a less than friendly phone staffer doesn't like you. If you constructively complain- or ask if they will listen to how phone staff speak to patients-you are discounted. The young staff member who was condescending won. and her treatment of patients was reinforced. I loved PWH and was abandoned at the worst time--and not even informed of it until an emergency came up. I feel this issue should be looked at from a legal, ethical standpoint. i love my doctor there and feel so grateful for her help over the years--but to be fired by front staff and not even be told this until an emergency came up after a new medication was given--and be barred to even alert the doctor who gave me that medication for her medical input I feel is negligent. read more

Wouldn't take me asa new patient because I called and cancelled my first appointment with less than 48 hours notice??? Looks like I'll find a more realistic and modern day physician, with a front office that is polite and understands that some people don't sit around at the same office every day and actually have unexpected business trips that come up. What poor customer service - glad I didn't waste my time. read more

Absolutely HORRIBLE, apparently I no showed a first appointment in August 2016? Not sure how I have a first appointment when they delivered my daughter and then ZERO communication about not accepting me back to the practice until I call in DECEMBER and I'm told I'm not allowed at the practice. Do NOT waste your time read more

If you're an OSU student who's been referred here, go back to Student Health and request another provider immediately. They added an additional "initial consultation" appointment for me (which is not typical for the procedure I had done, as I understand it) and billed me $300 for it which Student Health Insurance WILL NOT PAY. Consultations aren't covered, you see, even though the procedure I had done was (hence why most other providers combine the consultation--which is really just a 5 minute conversation to confirm the records that OSU sent them--with the actual procedure). Now, I can hardly get a hold of billing to try and get my fee reduced. It often takes several days for us to touch base. If I call to speak with them in the morning, I'm told someone will call me back. That usually takes 5 hours and if you happen to miss the call because you were in a meeting or something, you can call back repeatedly on the half hour for the rest of the day and the following day and not get an answer. I really feel like I was snowed and their unwillingness to do anything about it has prompted me to recommend that Student Health no longer refer any OSU students there. read more

I had a fabulous experience today with Abby Nelson at Professionals for Women's Health. Before we even began my annual exam, she sat down to get to know me and ask if I had any questions. She quickly earned my trust and I felt immediately relaxed. I would definitely recommend her! read more