My family, and I were scheduled to move in on March 29th 2021. When we arrived to our new house we soon discovered that the lockbox that held our key was not there, and of course frustration set in as we soon realized we had nowhere to go. All of our belongings were stuffed into a u-haul , our five kids stuffed in the other vehicle... we were forced to seek a hotel. The one person who did reply did little to help or reach out to anyone that could help... oh, and our so called Realtor Brandi who always seems to have a day off or never answers, did not disappoint because you guessed it she didn't answer. It has been known since the 24th of March that our move in date was the 29th. We paid almost $5k to move into a new house to have the experience killed by unprofessionalism. read more

This first part is from memory from a year/two ago, so it's accurate to the best of my ability. From start to finish, communication has been TERRIBLE. Six months in, the property we were renting changed hands to Progress Residential. When we switched, we told whoever we talked to on the phone about a couple of issues with the property. He said someone would call us to schedule a time to fix it. No one ever did. We submitted a work order online a few weeks later, and it eventually got resolved over a month after notifying them of the problem. Then renewal came up. We didn't really want to stay there, but my husband was leaving for military training, and I decided to stay rather than pack up and move by myself. During the renewal process, they asked for proof of renter's insurance. We had it already, told them, tried several times to get the email address for where to send it, and never got called back with that info. But don't worry, they sure didn't forget to charge me $10 extra a month! Then it came time to move out, and here's where it gets SUPER fun! Ya ready? Now I'm not one that thinks sexism is a thing. Like I know it is, but I've never been on the receiving end of it before and I'm 31, so I don't think it's as common as people make it out to be. . . Then I met their move-out inspector. I guaran-damn-tee he wouldn't have tried to pull what he did on my husband. My husband had taken the key off the keychain, so when I got there for the inspection, we were locked out and I had to wait for my husband to bring it. While we were waiting, he asked what I did for work. I replied I was a homemaker, and I swear, his whole attitude shifted. We got inside, and he started looking around, making comments about the condition of the paint and the carpet. Now let me give you a little background: I have a 3 and 4 year-old. This house wasn't pristine. But considering the grade of carpet and the fact that some genius used flat paint, it looked darn good! Not one time in 2 years did I allow my kids to eat or drink on the carpet. There was not one single stain or tear. There was nothing on my walls that wouldn't have come off had the paint been anything but flat, and it was all normal wear and tear aside from where the TVs had been mounted. So we are walking through, and this guy is telling me all these horror stories about past clients and what they thought was normal wear and tear and how it wasn't, and when we get downstairs, he's like "yeah, this is going to be a full paint job. If you do it before you move out, it will be a lot cheaper than if we charge you to do it." Then he starts on the carpet and how I can have it cleaned, but the matting is beyond normal wear and tear too, and if it isn't fixed when the carpet is cleaned, I'll need to replace the carpet too. I asked if I could just skip the cleaning and replace it, because it was awful carpet and horribly matted despite me vacuuming at least twice a week. He said no, I need to try to clean it first and they will just send me the bill later if it needs to be replaced. So I'm nervous and confused. I've rented goodness knows how many places in college and I've never encountered anything like this. I'm going to have to spend $3k just to get my $1,315 security deposit back and that totally doesn't seem worth it. And then, y'all. This guy says as we are walking through the kitchen "and you're probably not going to get your security deposit back." My jaw about hit the floor! So I'm giving back this house that's in great condition, not a stain on the carpet, not a broken blind (i had 2 toddlers, remember), not a thing out of place, and you want me to pay thousands out of pocket to redecorate and I don't get my security deposit back!?! No. You are LUCKY to have had us paying rent on time every month for the last 2 years and taking care of it like it was our own. You are lucky! So i had a friend come take professional before pictures. I had a professional come and fix where the TVs were, every single nail hole, and every other ding I could find so the walls were ready to just roll some paint on. I had a cleaning company come clean and do carpets (and they were willing to come re-clean anything that wasn't up to PR's standards). And my friend came back to do after photos. I WENT ABOVE AND BEYOND FOR THEM. Guess how they repaid me? A bill for $1,808.34 came yesterday! And that's on top of keeping my security deposit! To top it off, I can't get the name of the guy who did the walk through to include in my dispute of the charges, nor can I get a supervisor. I've also called about the last month's rent and with several other IMPORTANT questions, and everyone says someone will call me back, and i have yet to have anyone from Progress Residential call me. There were so many other things, but I ran out of characters, so I'll leave it at this. I am appalled by this company's lack of communication and the blatant fraud. DON'T RENT FROM THEM!! read more

I have rented from different rental agencies for the past 10 years, and I have never, I'll repeat, never had such a poor experience as I'm having right now. So here's what's happening. I moved in to my house near the end of August. I paid all of my dues and even paid the next two months early--in full. So fast forward to the end of October. My gas was shut off, not only that, my entire meter was removed, why? Good question: Progress didn't pay that utility! So not only was my thermostat reading at 50, but I have no hot water, and I still don't have either of the two, and I won't have anything until at least November 6 (per the gas company)--that will be 10 full days without heat or hot water, unacceptable. My second issue, as if the first one wasn't enough, is it is nearly impossible to get a hold of someone competent enough (minus the two maintenance gentleman I spoke with) to fix my problem. I called progress Saturday and they told me I had to wait till Monday to speak with someone who could tell me what was going on. The maintenance gentleman told me that they believed progress would cover a hotel cost up to $125 per day. When I finally got in touch with someone (Monday night around 4:30), they doubled back on what they had said. Because I have a pet, and by the way pay pet rent, I cannot stay at a hotel and leave my dog unattended while I'm at work all day (per hotel policy) I cannot except the hotel (totaling to an expense of $1,250 on Progress). The issue now is, I'm being offered half of that initial cost of $1,250 and now being offered around $500, but don't you worry "it's not about the money." read more

We've been renting from Progress for just over a month. All of our utilities except for electric remain in their name and are billed to us directly. While I was on a business trip, my wife called to tell me that the gas company was at our house to shut off the gas. Apparently, a gas account was never established for our home. I called Progress and was told that our account showed that we did not have gas at our house. I assured them that we have a gas fireplace, gas water heater, and gas heat. She said that they had to send some emails to other departments. They then told me to call the company they use to handle the utilities. I did that and was told that I would receive a call back by the end of the day. That never happened and the gas was shut off. I tried calling back but both companies were closed for the day. It was 25 degrees that night and my wife and young kids had no heat or hot water. The next day (Friday), I called Progress again and was told they would send another email. I called their utility company again and was told they were waiting to hear back from the gas company. I called Progress a 3rd time that afternoon and demanded to speak to a Manager. I was put on hold for 10 mins and then the call disconnected. I called back and got a message saying the phones were temporarily down. It stayed that way until they closed for the weekend, a holiday weekend, at that. I then seen that I had a voicemail from a call that came in while I was on hold. It was from their utilities company telling me that they had submitted a request to start our gas services but they could not be reconnected until Tuesday of the next week since it was a holiday weekend. I tried to call them back and they were closed for the weekend. So here we sit, with a 5 and 2 year old, with no heat and no hot water for 5 nights. It's going to be 17 degrees tonight. Thankfully, a friend let us use a space heater so we wouldn't completely freeze. I still cannot get in touch with Progress or any of their representatives. This is 100% their error when they set up the account for this house that they own. Never again will I rent from them and I will likely be calling a lawyer if they do not make adequate concessions. read more

We had our lease taken over by Progress while we were with Streetlane and it was such a nightmare. We had extra fees added to our account and I don't know how they did it but minupliate the electric bill so they look behind and you pay more. Upon moving out we didn't sign a lease with them but they only gave us only 300 out of our 1,600 deposit back. The list had things we shouldn't have had to deal with, for example, removing a satellite dish and rocks from the flower bed (which was there when we moved in). There was no customer service when we had to deal with these problems you had to wait for hours on the phone to be connected. Overall this company should be sued because I know if they are doing this to us and taking out security deposit and messing with our bills they are doing it to other people. There is so much bad with this company it would be too much to type it all. I just hope to help the next person by telling them to run and save themselves the stress and heartache this company will provide. read more

Just do not rent with them. They're IMPOSSIBLE to get in contact with. Everything is a nightmare. They've raised my rent while im still under contract with them. The house was NOT cleaned up and came with many issues and things to fix that I did not find till i was settling in. The garage door snap and broke on me 1 month in locking me out of my house for half a day. The lack of communication makes it most frustrating. Its a very unprofessional company. Its been disheartening. read more

I just moved in and my floor heaters don't work water doesn't get hot stove doesn't work, fireplace doesn't work , found scuffs on the floor upon moving in , can't get a hold of anyone to fix it . for the outrageous amounts and fees that they charge you you'd think you'd get better service but sadly not the case . read more

Leaving one star because I can't actually post a review with no stars. Charged an extra $1000 without contacting us about it, and when we contacted them regarding this issue the lady at the office didn't give us an actual reason why, she gave us every excuse under the sun. They never got back to us about any work orders or issues we were having, hardly ever there when we need anything, just terrible. WOULD NEVER RECOMMEND. If you are in the middle Tennessee area it's hard to find another rental company, Progress Residential is literally everywhere, but please keep looking. Just garbage. Glad to be moving out of this house in a week. My fiancé and I will never use this rental company EVER again. read more

I would not give them one star if it was possible to rate them lower. I considered renting a house in Smyrna from Progress, viewed the house, and found it acceptable. I paid the application fee and the requested $500 fee to hold the house while we completed the lease arrangements. However, upon receiving the draft lease, I was shocked to see all the hidden fees and other expenses not mentioned in my conversations and emails with them. I also started reading their online reviews at this point (which I should have done sooner) and I discovered their terrible record for dishonesty and abysmal service. When I expressed concern to Progress about the unmentioned additional fees and bad customer service ratings, I got a phone call from another rep who was friendly and polite, but who told me things that contradicted what I'd been told in other emails and phone conversations. She even lied about their Yelp rating. After this I decided not to go through with the lease. A Progress rep told me that my $500 holding fee would not be returned, even though one of the other reps I'd spoken with on the phone said it would be returned if I decided not to lease. I also pointed out the place in one of their blogs where it says holding fees will be returned if a lease is not completed. It didn't matter; they said they would not return the holding fee. At this point I contacted my bank (I had paid the holding fee with a credit card) and I explained the situation. They advised me that I had an excellent case for disputing the charge, which I did. The dispute was upheld and I did not have to pay the holding fee. I would strongly advise against doing business with Progress Residential. Some of my problems with them may be explained by their incompetence, but dishonesty was also clearly involved. Rent from someone else. read more

By far the worst company ever! They refuse to come fix their stuff an when they do they charge you for it! They never answer the phone and when they do if it's not something positive they will hang up on you! They do not respond to emails they just refuse to talk to you in general. With covid my pay got cut in half (I'm a medically retired veteran and I was going to school when they pushed the classes online my pay got cut) my moms hours got cut down so in other words we were making less than what we were originally making. We asked for help because we weren't able to pay our rent they said they would email us the paperwork they never did. We kept calling to get the paperwork they would hang up on us, we kept emailing would never get a response. Months go by of this an I finally find the companies that will help with rent and of course it requires your account number and progress closed my account online so I couldn't get my account number. The next day we have someone show up to the house and serve us with a court notice so ya us!! read more

This has been one of the most frustrating experiences that I've had as a renter. I was previously with Havenbrook before Progress Residential took over in May. Of course the first month of paying rent to the company there was a glitch and I was assessed a late fee. I reached out to the retention specialist and received no response. So, I paid the $150 late fee. The rent increases and I'm being charged a fee for insurance which I already have. I can't switch it over because I don't have a lease. So fast forward a month and I have A/C issues. I submitted an online request which went no where. I reached out to the customer service line to request the repair. The rep could not share who was coming and when they were coming. I explained that I had high blood pressure and asthma. Still nothing so I reached out to local company and had it repaired and submitted the receipts of $447. The day after I had repaired. I received a knock on my door at 9:00 pm and it was a gentleman that said he was there to look at my air in a unmarked van. I explained that it was already fixed and asked why he didn't phone before he came. He turned around and walked away. However, still no change reflected on my account. I sent the invoices to the retention specialist and no response about the amount of money I shelled out. To further complicate matters I attempted to renew my lease. However, after no response for a month. I reached out to the housing specialist who asked for my date of birth which was supplied before she could finalize the renewal. No additional response received about signing documents or the next step. So, I called customer and was on hold for almost 2 hours. I spoke with Juanetra who was really nice and she noted my account about the late fee and the A/C repair and said someone would call me in 72 hours. Never happened. I called back 6 days later to customer service who shared that the report had not been investigated and who asked me to upload the invoices again which I did. She stated that she would email retention specialist and ask her to phone me. Never happened. I called back on 7/11 and was told after being on hold for an hour was that she too would ask the retention specialist to phone me about the renewal and that my request would be escalated. I check the online portal and it showed that they charged me a month to month fee and a late fee. I called customer service again and explained that with Havenbrook rent was not considered late until after the 5th. The rep shared that she saw it in the account that it should be the 5th and will place it in the notes. I explained that I have been reaching out to renew my lease for Almost 2 months so why would your agency charge me a month to month fee if I have asked repeatedly to renew my lease. They can update your account with unwarranted fees but can't pick up the phone to phone me. Ironically I'm a senior case manager that works with clients to secure housing and teach them the importance of advocating for themselves. However, after 17 years working with housing programs I find myself in a similar peril. The unnecessary calling and the time wasted being on hold is burdensome. After all I have to work in order to pay this company rent. Why would they not try harder to ensure these issues are resolved. What are you to do? I'm really frustrated with this process. read more

I will admit I'm a first time renter, but after my experience with this company I will never rent again from Progress! EVER! I have only been in the home for two months and the laundry list of work orders is absolutely ridiculous! Along with safety concerns. And it's quite comical at this point the things that I continue to find. If you are looking to get ripped off this is the company for you. Where is the pride in the quality of work that we do anymore and the services that we provide? Why can't people take responsibility when mistakes have been made? And where has good customer service gone these days? read more

Rented a house for 2 years from these people. Had multiple thinks promised they would do and never did. On top of that been out for a month and haven't herd anything about my deposit read more

I have to agree with the previous review of the Nashville office. Ariel has been nothing but fantastic. I am very happy with our house and with our experience with Progress Residential. I was also leary after reading previous reviews. The Nashville office proved to be the exact opposite and exceeded my expectations. read more

This company is horrid to deal with. Thru my 3 years of living in one of their homes, they never followed threw with any service requests, issues I had, they gave me a complete run around. There are too many issues that I had with this company to list..... Save yourself the headache and don't take the chance that it will workout for you... I promise it won't! read more

Progress Residential within itself is a complete scam. I have had problem after problem with this company. BEFORE I even moved in, I was immediately declined due to a minor error in the process that easily could've been fixed and I should have revived a call about. So I had to call and wait 2 hours before anyone picked up at the call Center that's located in Arizona just for them to tell me to send the exact paperwork back and was accepted. After that was said and done we moved in. The FIRST WEEK of us living here we had 2 busted pipes behind the walls of our stove and washing machine so the house basically flooded. Then I had to wait another 2 hours on the phone to get in contact with call center and they made it seem like this was normal. The tech comes out and finds the holes in the pipes and fixed them but we were left with moldy walls and dishes from them not properly cleaning up the walls after repair. The following week my car gets stuck in the garage on my way to work because the door wouldn't open. It was the first time I had pulled my car into the garage. Another 2 hour wait and maintenance request. On top of the house being terribly flipped, my thermostat didn't even have batteries in it! About 3 months into having nothing but issues with paying rent with Progress and all the maintenance, I decided to put in a complaint and TRY to talk to the Account Manager they have at the call center or somewhere locally to me in Nashville. It's been 2 months and I've heard nothing. When I called this past week to put in yet ANOTHER maintenance request the lady told me she saw where I had put that in and not received a call. So her solution was to just make another complaint and hope that in the entire year that I have to unfortunately live here, I get a call that probably won't help anything. DO NOT RENT FROM HERE. THERE US A CLASS ACTION LAWSUIT THAT MULTIPLE RESIDENTS HAVE JOINED IF YOU ARE IN A SIMILAR SITUATION- ADD YOUR NAME. I am solely leaving this review to seriously stop anyone especially families from moving into one of these homes. Yes it's easy to get accepted and they are one of the biggest proprietors to the housing market going up. Imagine if McDonald ran a housing company. They give absolutely no fucks about their customers and just what their money. So unless you want the worst renting history of your life. RENT ELSEWHERE! read more

So glad that I ended up not signing a lease with this company! They are impossible to get in contact with. They never answer their phone, I had to call Last Vegas to actually speak to a person regarding my application for a home in Nashville. The 2 times I managed to speak to someone neither person could answer my questions and I was told someone would call me back the next day. They never called... I can't imagine how terrible the experience would be to actually rent from them. read more

Do you enjoy being transferred between depts. because no one can actually help you (like most giant places with bad CS, this is intentional). Or having a local office that always nicely answers the phone but can't actually do anything besides transfer you to the corporate office? If so you'll like this giant wall street owned company. You will have to sign a 30+ page lease filled with lots of gotcha's. Everything is automated and seems to frequently have errors that are always against you as the renter. For example if you don't carry renters insurance they charge you an extra $20 a month. I DID carry renters insurance and had to call for the first 3 months because I still kept getting charged for not having it. Also you get to pay an additional $10 a month for the privilege of getting to pay your utility bills through their online portal only. On doing my walkout the person who met us for the walk through commented about how the house was decently maintained, and that there was no way it would be more than our $1300 deposit and we should expect some back (I NEVER DO). Well, I now have a bill I have to dispute because they are saying I still owe them $700 on top of the $1300 deposit they are keeping. $134 of which is a late fee for a months rent while I didn't live there and had prepaid through my move out date. All in all, if you can rent from a locally owned operation DO IT. The other sad thing with these people is they basically bought up the entire neighborhood I lived in. While the area had been good several years ago I imagine. Once every house on the street is a rental the neighborhood goes downhill and I saw the cops on my street than at any other point in my life combined. read more

I did my walk through with Chelsea Covington, she was awesome she even kept checking in to make sure everything was ok , and still satisfied afterwards. She is the best! read more

My husband and I rented from Progress for 2 years and only had 1 air conditioning issue which was addressed immediately. Josh was our leasing specialist and he was amazing! We went to the Nashville office without an appointment and he made time to sit with us. We requested a move-out date a month early. They let us and allowed us to make payment arrangements for the amount of rent still due per our lease. That was a huge help! We received our full security deposit back. They have been nothing but professional and kind to us. read more

It's nearly impossible to get into contact with someone who can truly help you. Not just type out a work order, but really help you. Our AC went out less than a month ago, and it took Progress an entire week to resolve the issue. We needed a new unit entirely, we even called local AC technicians who were ready and able to install a unit same day for us, but Progress refused and it took 7 days in 95+ (over 100 degrees in the house) degree weather to get our AC fixed. Not to mention, the contracted AC technician Progress chose damaged the walls and flooring throughout the house while removing the original unit and installing the new one. Here we are, less than a month later, in the heat of August, and our air conditioner does not work, again. I'm beside myself, as I feel this house has been far more trouble than it's worth. We moved into a "supposedly" remodeled house and have only had problems since renewing our lease for the second year. Had we moved out at the end of our first year term, I'm sure they could have bandaged some of the deep underlying issues of their property, but being as we renewed our lease, no bandages have been applied and the problems just keep coming. For a company that is so large, I would expect much much more than I have received. read more

Without a doubt, the worst rental company that I've ever dealt with. I don't know about nationally, but the Progress phone system and customer service in the Nashville area is completely useless. The AC broke (for the third time in three years), it was 80 degrees in the house by 0700 in the morning, and we have two small children. We called their "emergency 24-7" phone number three times with zero response. Their website clearly states to use the phone number for emergency maintenance issues. When we finally got through to an actual person at 0800, they had no record of our calls and had not even initiated a work order. So, they are either lying, or their phone system is not operable. They said we were supposed to email them so a work order could be started. We said no, your website clearly states to call with emergency issues because that is the fastest. If an email needs to be sent for emergencies, then their website needs to be immediately updated. They scheduled the "emergency" HVAC appointment for between 1300-1700. That is not "emergency" scheduling. That is just scheduling. With an appointment that late in the day, they are unlikely to have the necessary parts (they didn't the past two times the AC went down) so it will be another day, but likely longer, before this problem gets fixed. They need to change their "24-7" emergency service to the much more accurate "Whenever the fuck we feel like getting to your problem that we don't really give a shit about" service. read more

Seems as though this company can take the time to reply to Yelp reviews but can not get back to a current resident who has not had AC in a home they lease for FOUR (4) DAYS! The heat index is at 90 today here in Tennessee and currently inside this home it is 89 degrees. Any time you call they give the run around and none of your questions get answered nor do they seem to be all to concerned with the fact that there are heat advisories out ALL WEEK LONG. I just continue to be told they are waiting on this or waiting on that. How hard is it to call an AC company and get someone sent out? I called just to prove a point and the second company I called said they could have a technician out TODAY! I've been told there is no direct number for the Nashville office? That is bull. They have an address online and a phone number but the phone number just sends you directly to the call center. For that matter every office that they have on the website has a direct number but EVERYONE OF THEM DIRECTS TO THE CALL CENTER! Please tell me, why even put up different phone numbers for different offices if they all connect to the same recorded message and then go to the call center? So here is my post. Maybe I get a response this way? If not I think local news outlets would love this story. And if your wondering if I would ever recommend this company...... ABSOLUTELY NOT. read more

I have rented from this company for 2 years. It has been the worst living experience I've ever had. They are quick to put extra charges on your account but move in slow motion when it comes to taking care of problems you have. My AC has been out for a week, it's 90 degrees in here!! This happens twice a month! If you see one of their signs in a yard, drive away fast!! read more

I hate that I am having to write a negative review after two years with Progress, but here we are. My first year renting from Progress, I had no issues at all, I LOVED living in a Progress Residential home. The house had been recently renovated and there were no issues with anything (never had to call in or put in any service requests.) The following year, I relocated to a different Progress Residential home closer to my work. Upon moving into this home, The AC was broken. When I contacted Progress (this is middle of June, 90-100 degree temps while moving in), the Progress customer representative made a comment about how the company knew my AC was broken prior to move in, but they just hadn't really cared to get around to fixing it before I moved. It took over TWO WEEKS to get the AC fixed because they kept sending out the "wrong" maintenance people or couldn't get the "right" team over to fix it for several days. I was forced to pay for a hotel for the first two weeks of my lease. This was only the start of the problems, followed by a fireplace that was never actually hooked up, to which they said I could personally pay to have it hooked up and fixed. Then there was a leak in the roof and then there was the pipes in the attic being full of water from a previous "issue" with the home and had to be drained on two separate occasions. Not only was the home not advertised properly, nor was it functional to live in, but if you want to get ANYTHING accomplished with Progress, expect to sit on hold for over 2 hours, be transferred to 5 different departments, and then have to follow up with 15 emails to get one single issue resolved. I wish I could say that the only problem was this particular house, but their customer service is unresponsive and unprofessional. Every single time you need to call to get even the most basic question answered, it is over an hour on hold before even speaking to a representative, and then they will likely transfer you to a more specified department that can "help you better". In fact, I have talked to someone before, been transferred, then transferred again, and then transferred to the same department that I STARTED with. This will probably be the only negative review that I ever leave for a company, but i feel the need to warn others of the issues I have had dealing with Progress this past year. Very disappointing. read more

Read the reviews. Progress is a nightmare. I keep my house SPOTLESS and I still know I won't get my security deposit back with their unreasonable move out list. That right there is enough for me to not recommend them. I have lived here for 3 years(first year was crye leike, but they unfortunately sold the house to Progress) After 2 years and over 10 reminders, they still can't get my phone number right. I've had to put in at least 5 work orders for our heating/air(which I am still having issues with) and they always give the maintenance people old residents phone numbers or try to call my old phone that I keep telling them I changed TWO YEARS AGO. I have told them so many times that an old resident does NOT live here anymore. With that being said, yesterday I had two maintenance men show up unannounced because they couldn't get ahold of me. Guess I'll be making another call to Progress to tell them my "new" phone number. They are SUCH a headache and I dread dealing with them. Like others have said, they won't fix anything for you under $150. Not sure that's even legal since they're supposed to be responsible for maintenance. And the things they do fix, they do such an awful, careless job. They just want to save all the money they can by screwing the renters over. Do NOT rent from them. read more

I will never recommend anyone to rent through this company I've had a headache since renting through them from the beginning to the end! This company should not even still be in business. They do not take good care of their customers. If u need things fixed the will not come quickly and if ur not at home soon as they arrive they will leave. My Ac unit went out in the middle of summer it took them a week in a half to come and fix it ,and I had a new born in this 100 degree weather. We had a roof leak they never came and fixed and to top things off they tell us to clean the carpet and we do so and still get charged carpet cleaning fee. This company is a ripoff and I'm a very unsatisfied customer. Now of course I'm trying to talk to with some about my deposit back and no one available. Very unhappy customer. read more

Horrible, they are not very easy to work with. They are real quick to charge you for "not having renters insurance" but when you provide proof not once but twice they still charge you, and haven't refunded the money like they said they would. Gave us a hard time because of "how much it would cost" to dispatch a plumber to the house when a pipe burst in March in Tennessee. It was 75 degrees outside, surely didn't freeze, poor craftsmanship is more like it. The bottom floor flooded about 1/2 inch throughout their hardwood floor. We called them as soon as it was discovered. They had no sense of urgency, and ask if it could wait due to the cost of a plumber coming out on a Sunday. Well I guess they were worried about a plumbers charge not having to replace an entire downstairs floor . Their maintenance man comes out to check the air conditioner that has already gone out before. Bottom of the house works just fine, top is not able to keep up. He states its the filters. Charge you $60 dollars after taking the filters and not replacing them and saying he added more Freon. Would not recommend. read more

I'm only a month in with renting from Progress Residential and can't stand this company. From the very beginning, it's been one issue after another. The lease application was horrible online. No one ever answers the phone. I am about to drive 35 minutes away to the local office because I need to provide proof of renters insurance and can't get anyone on the phone to tell me where to send it. We have put in 2 small work orders and of course no one came. They have been no help in any way. They take your money and you're on your own. It's not worth the frustration. read more

I will never rent with progress residential ever again. They charge you like crazy. This company is absolutely horrible. I am quite over it to be honest. No one was ever helpful. They are trying to charge us another fee because we didn't have the house cleaned. We scheduled the house to be cleaned and of course here in Nashville we had a bad storm so the power was out for a few days. So they didn't allow us to reschedule for the house to be cleaned. Considering that the power being out was completely out of our hands, we should not be punished for that. They could've handled it differently. They also are charging us for "trash being taken out" which is total bs because we went the day before our lease was up to make sure the entire house was completely cleared and empty. If someone can please explain to me why they're charging us for a hand full of different things please let me know. Thanks read more

I havent even moved in yet and im getting the run arounds aboit signing my lease and trying to pay my deposit. If it wasnt for the non refundable 500 i already paid. I would defitnely go else where. read more

don't rent from progress residentialthey will rip you off!!!! they charged me 20.00 for light bulbs, 20.00 for hvac filters...excessive amounts for damage repairs when it was nothing more than regular wear and tear(nail holes from pics) and i fixed most of them. also the paint was so cheap i couldn't use a magic eraser to clean the small marks( normal wear and tear) off the walls, or it would take the paint off the walls. i called to report that on dec 27th and no one called back. plus i had to pay for a plumbing problem where the overflow drain ran into a light fixture...they came a caulked the overflow and i got charged they are money hungry scam artists....do not rent from them!!!!° read more

I know that Rental Companies do not always get the best reviews - trust me, i just left one that was horrible... But, i gave another one a shot and it was a great decision. My First Experience began with the Leasing Agent - Gary Gomes locate in AZ, now i was concerned with him being in another State. Would he be responsive to my calls and emails etc... But within the first call, i knew this was going to be different. He has been "amazing" with handling my needy self. From the application issues, to the first home issues to the few hiccups that i caused and then the completion of my Family and I finding our home. He is understanding, dedicated and very patient and i could not be happier with the care that he gave me, as if i was his only concern... Thank you so much Gary for EVERYTHING!!!!! Second, i did my walk through on the house and everything was perfect.. cleanest house, well taken care of, actually everything i was hoping for. Unfortunately that evening when my Family and i went to the house to take a few items, the refrigerator had leaked so much water that it was all over the floor and was a huge mess, my first thought after the horrible experience from the other with maintenance, is crap here we go.. what now..... But after a few calls (for it was after hours) i was able to get a hold of Maintenance (i wish i could remember the representatives name for he was awesome) he immediately issued a emergency work order and by 10:00 the very next morning- Maintenance was at my house. He fixed the issue with the leaking, however, after several hours, the Fridge is just not working so guess what.. another call was made and within a few days (memorial day weekend of course lol) i had a new Refrigerator in my house and it is working PERFECTLY... Thank you so much to the whole team of Progress - and i am glad i made the decision to trust you... Heidi R. read more

In 3months and 10 days my lease will be up and I will never be doing business with Progress again. Whether its the multiple maintenance request for the same issues, the terrible customer service, or the lost payments this company is in need of a complete make over. The online portal is terrible and rarely works, I've had payments incorrectly applied thus resulting in additional fees being billed to my account. Right now my online account is so outta whack I don't even understand it myself from credits to charges to waivers it's ridiculous. The customer service reps cannot even decipherer between all the mess. I've been told idk and oh I don't see that anywhere oh here it is far to often.(thank you for tracking numbers) Initially things started out smooth but by month 3 things took a turn for the worse and have just been downhill ever since. I just received a letter saying Progress has been bought out so I can only imagine where this is going. I would never recommend them to anyone, luckily for myself I have been able to attain the personal goals I set so my next move will be my best move. This was my first time renting a home and gladly its my last. read more

So, we rented a house from Progress Residential in La Vergne between selling our old house and finding a new one. We were only at the property for 4 months. Feb 2nd-June 6th. First of all, when we moved in the place was dirty. I mentioned that to the leasing agent before we moved in but nothing was done to correct it. There were all kinds of stains in the kitchen, that I cleaned and got out of the countertops myself. The garage was nasty with oil stains and cemented dirt that I worked on to get removed as well. I submitted 2 repair requests right after we moved in, though they were not emergencies, as they were outside issues that were never addressed or repaired. Communication with this company is awful. At the exit evaluation, the guy even told us we left the place in better shape than we got it. When I got my security deposit back, they charged me $150 for pressure washing the house. This is absolutely ridiculous. Not only did I leave the place, yard, nasty garage and everything else in better shape, we were only there 4 months. It's funny that they do not show you the ridiculous cleaning list when you move in so you can take pictures of all the outside walls. I sent an email that, of course, no one answered. I am disgusted that I rented from this company. Save your money, rent somewhere else. read more

I have told three friends who are investors that this is NOT the company to trust. They agreed to accept rent late for three months due to medical challenges with my children. I paid late charges. The third month they filed for eviction supposedly on the 11th. I had to pay over $1k additional in court costs and attorneys fees to stay. When I asked for my "day in court" their legal representatives in Madison said I do not get one though my fees supposedly paid for that. I had a career in property management as an executive and understand late fees and eviction as part of the business model. However- frontline employees making payment arrangements with renters, setting a precedent and expectation for 2 months to accept it late, then exploiting them for $1k is poor practice. I will NEVER refer anyone to be a fee customer (owner with a rental house) or to rent from them. They seem to do a lot very well. IF you NEVER have financial setbacks requiring reasonable flexibility and you expect the landlord side to do what they say they will do - DO NOT SIGN A LEASE WITH THEM read more

This is the worst company ever to rent from. They have lied to us from the very beginning. They told us we could split the rent online. That is a lie. When we had our walk through the service manager did not want to go through the issues of the house. He completely ignored me. I asked if we could put in a peep hole for security. He told me no just ask who is at the door. Like people never lie. He then proceeded to tell us that any repair under 150.00 was our responsibility. I advised this is their property and it is up to them to maintain it. He stated we would be charged service fees for under 150.00 repairs. The place was not clean and I pointed out several things but he did not care. The tub had been previously refinished but it is peeling off and they told us they would not fix it. The dishwasher had gunk in it. I still won't use it because of how disgusting it is. The ice maker never worked and still doesn't. Both toliets need repair and the now the garage door doesn't work. We were told we could put in a maintenance request online but that's a lie. We have sent emails and no one has even bothered to respond. We were pressured into signing a 2 year lease as the rent goes up 8% after the first year unless you sign a 2 year lease. That is more than the cost of living. I tried talking to our rental agent but she just lied even more. All they want is their money. Their deposits are ridiculous and if you have pets, they will rake you over the coals. They charge a pet fee plus monthly pet fees. If the house was immaculate I might understand. Their rent is outrageous. We were under the gun and did not have the luxury of time to keep looking so I signed the lease under duress. I will be hiring an attorney to see if we have any options. So please read the reviews. Do not rent from them unless you have to. They are the most disorganized company and evidently have no morals. I am so disappointed to be stuck with these people for 2 years. There is more I could say but I just wanted to cover some of the issues. read more