I've had progressive for about a year. I switched from Geico after a misunderstanding. I literally cut my nose off to spite my face. Their claim process is relatively simple, but if you don't use their "preferred" auto body shops, which from personal experience are located in the shadier sides of town. Their adjuster uses remanufactured parts and if you prefer a higher rates body shop, you're liable for the extra $$ to get the repairs done correctly. Sadly, I submitted a claim on 6/26/2020. It took the adjuster 5 business days to " total" the car. There really wasn't a question about the condition. Here we are on 7/24/2020. Progressive still hasn't paid the claim to the finance company. 7 days ago I receive a call from claim rep. They need all information previously submitted since they cannot call the finance company themselves. I had all the requested information in 20 minutes. I am so far beyond frustrated. Gap insurance submitted 10 days ago has already approved and paid the claim for what progressive deemed as car condition. Emails go unanswered. Interest is accruing and still the finance company is showing the balance owed is the amount of payout progressive is contracted to pay. What I'm saying is, only get progressive if you don't expect any issues or depending on this company to hold up their end of the agreement. I have switched to another insurance provider. This company needs to spend less on commercials and more on the training of adjusters and claims representatives. read more

Was with Progressive Insurance for years and was happy until I realized that when I rejected Uninsured motorist insurance you have two reject both property damage and health! Of course the representative that signed us up did not mention anything about the second side of this, so for years I have been paying for something I rejected. When I finally realized their mistake, they would not reimburse me one cent! I have paid them for 10 years and not had one claim and some mouthy "supervisor" gets on the phone and basically says "your screwed, it was your mistake for not catching it". Oh well, they lost my business yesterday! 5 cars and and $5300 a year! Way to go Robbie. read more

Unbelievable company. I was hit by someone that has Progressive. 100% their fault and they are trying to deny paying for some damage that is obviously from the accident. Their commercials might be cute but good luck if you ever get in an accident with someone that has them for insurance. I will be spreading the word for sure. They are also very rude and accusatory to the person that was not at fault. I am very honest and didn't fake an injury or anything. Just want car back to pre-accident condition and they can't even get that right. I think their motto should be we collect the premiums and we pay nothing at all costs . read more

My family and I were insured with Progressive for over 10 years, 2 cars and homeowners insurance. The body work failed on our one and only accident a few years later and they will not cover it. Now our family has to look at peeling paint and be reminded daily (until we can afford to fix it on our own) that the insurance provider that we once felt safe with abandoned us and did not provide us with informed consent to make a sound decision on the body repair shop that originally fixed our van. We will be switching ALL of our insurance to a company that cares about families and stands by their word. Shame on you Progressive, it's not like you can't afford to stand by your word. Another example of corporate greed and no ethics! read more

I have been a platinum member for 2 years now. We have our auto and homeowners insurance with Progressive. My daughter was in a small single car accident with no injuries and our insurance went up $500 a year. My son was in an accident caused by another driver and progressive wants nothing to do with helping us get his car fixed. The progressive adjuster assigned to our case is lazy and doesn't listen and just wants us to go away! Do not purchase insurance with Progressive you will not be in good hands at all! I'm switching! read more

i had no choice but to go with Progressive due to an SR-22 I had to file for 1 state and coverage I needed for a different state. Once the SR-22 is not needed I will be fleeing from Progressive as fast as I can. Here is what happened: I was leaving work one day and my brakes went out. As I was still in my office plaza, I just pulled into a different space, called my fiance, then checked my coverage with Progressive t make sure I had roadside. My fiance came to check the brakes and found the brake line busted. I called Progressive (I did have roadside) to schedule the service call. This was at 4pm. The call was done and address confirmed about 5 times by 4:15/4:30. I was told the tow truck from Always Towing would be to me by 5:45pm. We wait. 5:45pm comes and goes. At 6:15 or so, I call Always towing and they assure me they are on the way. Another 10 minutes and they will be there. We wait. At 6:45 we call again. Again they assure me another 10 minutes, will be to me by 7pm. At 7:10 I call progressive and asked to speak to a supervisor. They told me that the tow truck would be another hour as they had to be rerouted to an accident where they were needed for multiple cars. When I asked why they didn't just immediately dispatch another truck, the woman literally stammered, saying nothing. I told her I wanted a different tow company as I needed to wait an hour anyway. She set me up with Beaver Creek Towing and confirmed my address & zip with me for the call. She also told me that she called 10 other tow places and they all were unwilling to pick up a person at 7:30pm in Pittsburgh. I called BS on that. I had her keep me on hold while she found the Beaver Creek Towing place. The truck was supposed to be to me by 8:30pm. They had a digital service that let me see the progressive of the service. I followed Beaver Creek's truck online. When it said that the event was in progress (meaning that they got to the car), my phone rang. It was the driver looking for me. He said that he didn't see any buildings around and where was I. I asked him for the address he was given. He gave me a West Mifflin Address whereas I was in Carnegie PA...which I confirmed with that supervisor 3 times. She sent him to the wrong address knowingly. I talked to the driver, and gave him the correct address and he was on his way. I called Progressive back, asked for another supervisor and got to Cody. He actually helped me....it was amazing. He apologized profusely as my fiance and I had now been sitting in this parking lot for nearly 6 hours waiting for a tow. He started an investigation and kept calling me back to check the progress of the tow. The tow truck got to us at 10pm. I let Cody know. He said I would be receiving a call in 2 days about the investigation as this was "not how progressive treats its customers." 2 days later I received the call, a message was left on my voice mail and I called back. The woman was not available. I got her extension and called back just now (the next day). Not only would the automated customer center accept the extension to get me directly to the woman I needed to talk to, when i DID get to someone, they just said that she would call me back. No offer of voice mail, no nothing. I asked for the woman's voice mail and only then, with much hesitation, did they transfer me. i left my message and will now be waiting for a call back. Progressive is horrible. Their customer service is atrocious and it is absolutely obvious that all they care about is the premium they are getting, no the people paying those premiums. Run fast. Run far. And use another car insurance. read more

I've been insured with Progressive for auto insurance for a little over a year now and they have been absolutely amazing! I had switched to Allstate recently (biggest mistake of my life! I wrote a Yelp review for them too) because I received a better quote with them; but after my extreme dissatisfaction with Allstate, I was able to renew my policy with Progressive like nothing ever happened. Their representatives have always been so friendly and informative, and when I needed to fax documentation for proof of insurance to my credit union, they offered to do it for me! Also, my boyfriend was unfortunately involved in three car accidents last year and Progressive made it easy to file all the claims. Thank you Progressive for making my life easier! read more