I'm disappointed with my experience. My premium jumped by $800-$900 with no clear or direct notice, and the policy was auto-renewed without my explicit consent--even with such a significant increase. When there's a price change this large, you'd expect clear communication and some form of confirmation. Instead, the only message I received was a vague "Your auto renewal is all set," which didn't clearly explain the new rate. After contacting customer support, I was repeatedly told that an email had been sent, but I never received anything that actually outlined or justified the increase. There was no real accountability or attempt to resolve the situation. Overall, the process felt frustrating and poorly managed. I strongly suggest others double-check their renewal details and seriously consider other insurance options. I would not recommend Progressive based on this experience. read more

If I could give PROGRESSIVE INSURANCE negative stars, I damn would!! Absolutely the worst insurance experience I've ever had!! Progressive has been completely unresponsive and careless throughout the entire claims process. We've called multiple times--no one calls back, no updates, no follow-through. It's like they disappear the moment they owe you something. I've been stuck without a car for months, all because Progressive is dragging their feet on sending a check to my finance company--and eventually to me. The lack of urgency, professionalism, and basic communication is infuriating!! I'm losing money every single day not having a car, and Progressive couldn't care less. There's no accountability, no empathy, and no transparency. This experience has been beyond frustrating and completely unacceptable. Do better, Progressive. People rely on you when they're already in a stressful situation--don't make it worse by ignoring them. read more

Very litigious company. They shouldn't be in insurance if they don't want to cover their customers when needed. Trust me, they may be cheap... but the headache they give you once you have to file a claim is not worth it! Don't use them! read more

I am very frustrated with Progressive regarding my liability insurance after my recent crash. I understand that liability coverage is a lower tier policy, but I expected at least some guidance and help from them after the accident. Unfortunately, I was given no directions on important next steps, which made an already stressful situation much harder. For example, no one told me it is now required by law to report the crash to the DMV within a certain number of days, or else your license could be revoked. This critical information was completely missing from any communication. Also, Progressive did not offer the option to declare my vehicle a total loss, which would have made the process smoother. Because of this lack of clear communication and assistance, I had to go to the DMV myself, where I struggled trying to handle everything alone. Progressive never helped me with the DMV process and just left the claim as it was. I felt abandoned and unsupported, and Progressive was not cooperative at all in explaining what I needed to do next. I have no proof that my vehicle was totaled thanks to their failure to offer or provide proper documentation. This experience left me tired and overwhelmed, and I believe Progressive should seriously improve how they help customers with liability claims--especially in explaining legal requirements and options clearly after an accident. I believe Progressive should add an option for customers to pay for their own appraiser through the company. In my experience, the DMV does not accept appraisals from an independent appraiser hired privately by the customer, which created an unnecessary obstacle. Offering an official option to pay for a customer's appraiser through Progressive would save people from additional hassle and confusion, and help ensure a fair and transparent claims process. Overall, Progressive's lack of support and communication made a bad situation worse. I hope they take steps to better guide and assist customers moving forward. read more

When you cancel your insurance they will continue to bill you without your knowledge and then send you to collections for not paying. It will take you possibly years to get off your credit report. They do this to everyone. Beware. read more

1 star is too many! I acquired progressive renters insurance and filed my first renters claim ever and it's been an absolute nightmare. They have been stalling on paying me for 3 months now and the claims adjuster is no longer replying to me. They are now saying it's pending investigation (mind you, they only sent an inspector out once and it was to look at the the structure which wasn't even converted no my policy and not my damaged personal property. Do not use progressive insurance! read more

I live in SoCal and while on a cross country motorcycle trip, I had an accident in Bridgeport CN. Stephanie Garcia, the Progressive agent there did a marvelous job shepherding the process, and Rob was very good with giving an accurate value on my totaled Goldwing. I heartily recommend the! read more

Worst auto insurance they have refuse to pay the damages to my car and I have end up paying myself while my car was fully insured with these clowns they will use everything to delay payments and my car was sitting in Tesla shop for week and they refused to check it and blames covid and in end didn't pay the damages and being sued soon read more

Progressive Insurance - They bill they didn't pay - Auto Insurance Near Me - Anaheim, California

They will bend over backwards to screw their customers. They advertise low rates, but if you get into an accident they will do whatever they can to place some blame on you so they can increase rates or save money by not fighting the other party's insurance. Your adjuster sited unrelated California vehicle code to place blame on me. Her own customer. The other party was caught lying, my adjuster admits that, but continues to endlessly defend the other parties case. I repeat, my insurance company (Progressive) is actively defending the other party's (State Farm) case. My insurance company (Progressive) told me I am lucky that they are not putting 100% blame on me, instead I should be happy with 70% blame. The word "lucky" is a direct quote. This is the type of attitude they have. I am willing to put full details on yelp. I don't know how legal that would be. Progressive, give me permission on here. I will post pictures, your letters, vehicles codes, etc. everything. read more

Nothing good! My insurance will be expired 7/27, when asked me to renew at 7/2, I don't want to renew. They stopped my coverage immediately

Never trust progressive insurance!! You may get a litter cheaper price but they won't help you whenever you needed. Been with them for 3 years and so much problem with first claim!! read more

Absolutely the worse insurance company hands down. It's the only insurance company I've ever encountered that charges a $50 fee to cancel your policy. It's legal in California, don't get me wrong. It's just terrible business practice. I'll never again give them my business. read more

My experience with progressive insurance was not acceptable ! , and these are the reasons why. On June 12th 2019 a bicyclist ran into my car. Damaging the rear passenger side. I immediately contacted progressive insurance to report my claim only to find out that they lied to me about my coverage. Believing that for 2 Years I had full coverage on my policy. once this incident occurred progressive informed me that I had liability insurance, and that they would not be responsible for the repairs to my vehicle. The adjuster ebony Ajiboye showed no concern for my loss, was very rude. She actually went all the way out of her way to contact Uber's insurance company, to try and have me deactivated ! Wow! What happened to the valued customer part? I want people to understand that progressive insurance does not have your best interest at heart. Thank you... read more

They refused to recheck my DMV report after I won appeals on two moving violations. My policy needed to be renewed, my record was clear, but they absolutely would not check my record to confirm. I only used Progressive while I was in the appeals process, because with two points, they were substantially cheaper than Geico. Kudos to Geico though, they were willing to check the DMV report and got me back to my original rates with zero points. read more

OMG, I received the worst customer service ever! I called to get an auto quote with GAP and the "agent" John seems like not wanting to sell the policy. He even suggested me to get the gap with the dealer instead of trying to sell the product to me. I just can't believe this place can be open to the public and represent different companies with this type of agents. read more