I'm the Treasurer for a non-profit that carries 3 insurance polices (Directors & Officers (D&O)…read moreLiability. General Liability, and Worker's Comp). I'll admit that insurance is often "out of sight and out of mind", and no communication (except for paying premiums) is usually a good thing. At the same time, when I need an insurance question answered or a claim submitted, I'll make the call and quickly. I expect 2 basic things out of any insurance agent: 1. My calls are returned promptly, especially as it relates to coverage and compliance. 2. The agent knows the policy and can answer my questions well. This was definitely the case at Warren Reed Insurance, as my previous agent's continued absence was the last straw. They already hold our D&O Insurance, and with a State of Nevada question that needed my answer, I picked up the phone. Jim and then Carolyn did a great job answering my my questions promptly and professionally, and with an acceptable response (with documentation) to the State. The only policy left at the other agent is the Country Financial general liability policy, which Jim looked over and advised we should keep it.

FARMERS Review The…read moreworst company ever!! I hired an agent in Carson City NV who made so many mistakes from day 1. First our home insurance was denied because Cecilia Orona said we didn't live close to a fire dept. Found out they had our address wrong. Then she got our name wrong even though she took it from our driver's license then the price kept changing. She told us that our roof would have to be inspected as they were our new company, and that the inspector would call me as I wanted to be there to let them into the yard. I tried setting up an appointment several times as no one ever called. I was then assured by Cecilia that she had come by the house and that there would be no problem getting insured. I kept calling asking when the inspection would be done because they weren't sending us the home policy until it was. We had paid for a year of home insurance in advance and paid 6 months in advance for our vehicles. After almost 2 months, they sent me an email which I happened to see in my junk mail the same day. It was from the Farmers inspector denying our home insurance due to a damaged roof. It was actually granular wear, no major damage, no missing shingles. We received no phone call from the agent or the inspector, just a denial and a 2-week time limit to replace the roof. They had done the inspection 6 weeks earlier and now gave us only 2 weeks! We then switched our agent to Jeff Brooks in Carson City and met with the Regional Director, Brian Andrews who assured us that they would take over our policy and there would be no problem extending the date the roof had to be completed. We were told that as long as we showed them a signed contract with the approximate start and finish date for the new roof, that our policy would be reinstated. Mr. Andrews gave us his cell number and said to call or text if we needed assistance. Later when we did call him, we were told by Jeff Brooks not to contact Mr. Andrews as he does not speak to customers. Since covid, businesses have fewer workers and prices doubled for materials so getting a roofer out to even give us an estimate was very difficult even though we started calling roofers the very day we received the denial. We were fortunate to find a company that came out a few days later to give us an estimate and said they could do the job in about 3 weeks. We immediately took a copy of the signed contract and start date to Farmers but found out they had told us another lie. We were then told that their inspection underwriters were going to raise our deductible to $10,000 but that they were sure they could get the policy back to the original lower deductible because they had never heard of anyone doing that. We then continued to wait while Jeff Brooks and Brian Andrews told us of how they had so much trouble reaching out to their inspection team in Texas that they couldn't speak to them on the phone but could only wait for them to respond by email/chat. In other words, Farmers has no control within their own company. All the control is in the hands of their underwriter inspection team. A couple weeks later we went in to see Jeff Brooks who then told us that the $10,000 deductible would remain and that we could go to another company if we didn't like it. Every roofer and every other insurance company we spoke to said they had never heard of a company doing that. Our roof had no major damage, no missing shingles, only granular wear, and half of the roof was only 19 years old. We had a 30-year warranty. Farmers told us that even after replacing the roof, that the $10,000 deductible would remain because they couldn't trust us now that there had been wear to the roof. We were lied to so many times and of course Farmers never returned our startup fees of $70. After several weeks, we got a prorated portion of the policy money returned but never an apology for treating us so badly and never an explanation. This was a very stressful time in which we would have had no home insurance. Jeff Brooks kept saying how Farmers is such a great company and how well they treat people and how few complaints they have. If they have good reviews overall, they aren't in this area. Go with any other company even if you must pay a little more. Farmers and the local agents here are not to be trusted. I prefer to write positive reviews but, in this case found it necessary for others to beware.

Jeff was amazing and really easy to work with. 3 conversations on the phone and a visit to my house…read moreand I moved everything I had over to Farmers; car and home. I would highly recommend Jeff.

Very friendly and helpful atmosphere.. Very responsive and easy to talk to and always answered…read morephone during business hours for questions and help. Highly recommend them!

Very professional office and beautiful decor our CPA is brilliant and knowledgeable Really happy…read morewith our new cpa

truly top-notch attention and service. I would give them 10 stars if I could. We have all of our…read moreinsurance policies with them: Home, umbrella, autos.

great service, helpful and professional. the best part is efficient and knowledgeable.read more

This was the first year I had someone do my taxes. I was very impressed. I will have him do my…read moretaxes next year

Fast and efficient, reasonable price.. I will definitely use this business again. My taxes were…read morefiled within 2 business days. My refund was direct deposited within about 10 days. The receptionist and tax man were very friendly. Thank you to the both of them

The bank stole my 2,000 today I counted 100.00 =2,000 50.00…read more= $50.00 20.00 = 3,000. A total of 5,050.00 And my husband went to deposit the money and they claimed was 3,050. He'll no I feel sick in my stomach and went back demanding to see the videos and the branch manager was he'll rude and disrespectful towards me the whole time and then he went in his office and returned with a stupid his own personal deposit which does not match the amount and look where did he get 3 $50.00 bills and 1,900 I'm $100. Bills and 1,000 in $20. Bills WTF? He's a total jerk and refuses that the truth BEWARE!!!! DO NOT TRUST THE UNITED FEDERAL BANK on Carson City Nevada they're are a HUGE THIEF and they should be ashamed for taking innocent customer order money. I will report to BBB and take action against them in court

I want to express my appreciation for the entire team at this branch, particularly Marion (teller)…read moreand Juan (manager). Marion consistently provides exceptional service--she is helpful, informative, and always maintains a positive attitude. Juan has done an outstanding job managing his staff; everyone is courteous, professional, and genuinely committed to excellent customer service. I'm extremely satisfied with my banking experience and highly recommend this branch to our local community. They offer competitive rates, and I've financed all my auto loans here with some of the lowest interest rates in town.

We have been clients with John for over 10 years. We moved to Phoenix, AZ and continue with Mr…read moreMerkouris. Cheryl, his office manager is wonderful as well. Honesty and dependability two words that come to mind. So, if looking for a financial advisor I highly recommend John. Happy Nevada Day Carson City! (Nevada Day 10/31/64 when President Lincoln signed Nevada as a State. Always puts a smile on my face.

I asked Bruce a complex question using their website form and got a detailed response that…read moreaddressed all my concerns. I recommend giving his office a try if you need help.

This was the best CPA experience! Bruce and team are friendly, professional, extremely…read moreknowledgeable and spent the right amount of time to ensure all items were discussed and included as appropriate. I would highly recommend this firm!